BB Bold 9700 :: Not Getting Message Alerts Just Red Star Symbol?
Apr 14, 2010
Everytime i receive an email, no matter to which email(5 different emails) the blackberry doesnt notify me except with the symbol at the top of the screen. And to find the email i have to go to the messages folder because i dont get the red star on the email folder linked to the email i just received!its driving me crazy ive tried everything, any thoughts?
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Feb 25, 2010
whenever i recieve a bbm message i dont get the little red star on the messages icon anymore, im not 100% sure if i did in the first place but it would be odd if i didnt!? emails its the same case i believe (not 100% sure on that one though)i use the imagining mmmooo theme that is in the top 25 free list... does this have an affect upon this?
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Jan 15, 2010
I have checked thru all the folders and saved messages folders and I can't find the message anywhere. When I get a new email or SMS/MMS text messages it says I have the number plus 1, but I can't find the message or get rid of the icon. I have looked in all the Instant messaging folders and still can't find the message.
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Jun 12, 2010
I used to have a Bold 9700. When I listened to music with headphones, incoming message alerts would sound over the music through the headphones. With the 9650, the song pauses, and then the message alert sound comes out of the speaker instead of the headphones, then the music resumes. Is there a setting I am missing here?
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May 6, 2015
What is that damned star up there between my Bluetooth and WiFi symbols???
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Dec 13, 2012
I am using Asha 303 and I recently changed my swapped my SIM card. I star symbol or icon is displaying on my phone. My network keeps on going on and off.
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Mar 18, 2012
There is a gold star with a little black star in the centre, in my notification bar.Ive clicked on it but it doesnt tell me what it is> if tried turning my phone off, taking the battery out etc.
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Jan 15, 2010
I'm sorry I looked for a similar thread but didn't see one. I have an indicator that just popped up....on my home screen right next to my email/message indicator....it is a blue box with 4 dots and has a little red star in the top corner of the blue box (similar to new email star).
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Jul 15, 2010
I'm using the contact alerts to specify ringtones for the calls. however, i don't want to specify a rington for the messages; i just want to use teh profile default. is there anyway to do this? the problem is, if i don't select any ringtone, it sets one and uses it across txt messages & emails when i always have different ringtones for each.
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Mar 22, 2012
Typically, my phone is set to vibrate when I turn it off at night. I have noticed that it will vibrate when messages are received even when the phone is turned off.
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Mar 26, 2010
Every 24hrs, i keep getting this same problem on my blackberry 9700 bold (vodafone UK).I only realise it when someone rings me, or sends me a text, etc. - regardless of sound selected for any alert (from incoming call to sms to email etc) it just plays 3 beeps (which is definately an alert sound i recognise, but I can't identify which one it is. But its definitately on the list on the phone)So I try to select my ringtone and click 'Try It', and it says the following:"Invalid ringtone selected; please make another selection."Anyways, the problem goes away for a few hours after doing a battery pull. Then it comes back again.I also have BerryBuzz installed (if this at all makes any difference whatsoever)
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Feb 11, 2010
Just activated my new Bold 9700 with Bell this morning. Everything works except for the email audio alerts.I'm quite frustrated with it as I have tried many solutions, hopefully a tech rep here can provide a method that I have not already tried.
When I receive an email, the LED light comes on, the red asterisk appears in the main message section but there is no audio alert. I have the profile set to normal, sonar ping as the audio choice and set to always on inside or out of holster. This all started after I tried syncing with the contacts of my old device, a Blackberry 8830 with Bell.
Here is a recap, in chronological order.
-9700 activated, voice calls work, classic phone ring tone works, went to BIS site, set up my two email accounts with Gmail and Yahoo. Received messages and email audio alerts.
-the problem started once I synced my old 8830, version 4.5.0.127 with desktop mgr and transferred the address book and BB msgr contacts to the 9700.
-the email audio alerts stopped working on both gmail and yahoo, still getting the emails though. Strange because when the audio alert worked, the red asterisk indicating a new email would appear on both the message section and the gmail/yahoo message section. With the audio alert not working, the red asterisk only appears in the message section.
-at this point, the 9700 is running on v5.0.0.3 something
-the sync also failed to transfer the 8830 address book phone numbers to the 9700. The names and email addresses were transferred but no phone numbers.
-changed the profiles by selecting a different audio alert, turned the wireless network off and on, removed the battery for 5 minutes and re-booted. Still didn't work.
-wiped the device, set up the email again, email audo alerts still not working.
- at this point, I returned to the dealer for help. They used their desktop manager to sync with my 8830. Their sync worked better as the phone numbers were able to transfer over. Again though, no email audio alerts.
-dealer spent 90 minutes, yes 90 minutes working on my device. He did the same methods I tried......twice. They wiped my device.....twice. Updated the service books, changed the normal profile to a alert tone other than sonar, still not working.
-store was closing so dealer suggested I remove the BIS email from the old 8830. Keep in mind my 8830 and 9700 have different mobile numbers on seperate accounts.
-return home and decided to do the opposite of the dealer's suggestion, I deleted the BIS email (through BIS site on my PC) on the 9700 instead of the 8830 and registered it again. It worked!!! Getting email audio alerts on both email accounts!!! Now sync it to desktop manager for back up, once I do it asks if I want to upgrade to v5.0.0.423. I back up my profile and click ok.......bad idea. Once that happenned, the email audio alerts stopped working again.
-restored the back up data I just saved, email audiio alerts not working. Then removed and re-added the BIS emails again, plus updated new service books and audio alert options in normal profile.
-repeated battery removal, turning network off and on, no luck.
As of this moment, I have a 9700 with v5.0.0.423, updated service books and two BIS emails (gmail and yahoo) that are still not giving email audio alerts. Is this a software issue or a defect within my own device? What can I do to correct this? It's imperative for me to reply to my BIS emails in a timely manner so the email audio alerts are a must for me.
Also, my 8830 was on a BES up until four weeks ago. Now it's on BIS only although one of the BES settings is still present and I haven't been able to remove it. I'm talking about the password security feature, the 8830 always asks for my pw to unlock it. Haven't been able to disable it from the security options screen.
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Jun 6, 2010
I have a 9700 on swisscom, and I have a problem. My phone used to connect to the 3G Network and BIS perfectly fine until about 5 weeks ago. It still connects to the 3G, but the symbol stays small (no data/no bis). If I turn the network settings to 2G only, I have no trouble connecting to the BIS and Data, and I also don't drop the signal. The wierd thing is that it used to work perfectly and now 3G just doesent properly work.I have tried everything I can think of, I bought a new sim card, reloaded preveious OS versions where It worked on, resend registration message, deleted my bis and so on. What else could I try? as this is 3G phone and I want to use 3G.
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Jan 11, 2010
I saw the post on this, and similar problems, NO SOUND, anything that comes from the speakerphone is not working ie) calls on speakerphone, music, videos, alerts.. anything!
The handset sounds all work perfectly fine. I checked all settings, all profiles EVERYTHING!
Tried taking out the battery did not work.
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Jul 3, 2012
Issue I am having, with any BBM, text or email I cannot type any number, symbol, or Cap Letter. Also I am finding that my tracker ball is intermediary working with some apps and not working at all with others.
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Jul 20, 2010
I have a new 9650 running on Verizon, OS 5.0.0.732. Lately there has been an issue with the lock screen not updating the time and some of the message alerts don't appear, until I unlock the phone. This is not the keyboard lock, but the lock that requires a password (corporate IT policy).Is there a way to fix this? The time is set to auto-update from the network. This started a few weeks ago and is very annoying. Sometimes it will update while locked if I activate the screen and let it sit for a minute but other times it won't at all while locked.Anyone else having this issue?
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Jun 24, 2010
I am new to Blackberry and I have some questions about my 9700. I have tried looking to see if this has been posted but I didn’t see anything. I recently installed the .602 OS and did the battery pull and all that hoping it would fix the problem but it hasn’t. The problem is when I miss a phone call and receive a voice mail. I do have the visual voice mail set up and to my knowledge that works fine. The visual voice mail alert popup shows up first and when I go to play the VM, it starts playing and then the missed call alert popup shows up on top of VM. I can either open the missed call to view it or dismiss it. If I open it, I can’t do anything to the VW since it is still going or not going anymore in background and if I dismiss the missed call, I have to go back a view the missed call in the call log to get the icon to go away. Also, once everything is done, my SMS & MMS folder opens up for no reason that I am aware of. Is this normal for everyone’s phone? If not, do I have a setting wrong that I am not aware of? Any help is greatly appreciated. Thanks!
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Jul 20, 2010
My phone got some water on it and was working fine until it just randomly shut off and refuses to turn on now. I got it to start up to a grey/white screen and a battery with a charging symbol in the middle. If I can get back to the screen is there anything I can do for my phone?
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Sep 7, 2010
ive got the blue " new blackberry messenger" symol on the top of my phone but i have no pending messages to read - i have deleted all messages, chats etc - the only thing i have done is deleted a contact and ignored them - i tried unignoring all and its still there! have taken the battery out etc but im about to throw it across the room now!
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Jul 29, 2010
I have had my Blackberry 9700 for about 5 months. In the beginning I would get about three days out of my battery, with normal use. About a month ago I noticed the data symbol operating all the time (data in and data out) and my battery started lasting less than a day (even on days that it was hardly or never used). I took it back to Telstra (Australia) who sent it away and then provided me with a replacement (with no explanation of what was wrong with the first one.) Unfortunately the new one does exactly the same thing!
I have been on numerous websites looking for an answer to no avail. I have tried all the battery saving hints and check I leave nothing open. I have rebooted daily, still to no avail. I am on the brink of tossing it and going back to Nokia, which is a great shame as I had been really enjoying my Blackberry until now. The nature of my business means that I have to have a phone that is reliable and will work for more than 12 hours away from a power source.
I feel something is operating behind the scenes but I have added nothing. I haven't even put my email on this new one yet and I am a little tech challenged so I have loaded no new apps or anything, it is as new.
It is : Blackberry 9700, v5.0.0.351
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Jun 4, 2012
This appeared on my phone this weekend and I'm not sure what it is or how to get rid of it!
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Apr 6, 2010
BOLD 9700, T-Mobile. I have current OS. I am receiving the above message when I try to reply to an email. Yesterday---I didn't have this problem. I go to email set up & my email addresses are there. When I am in message options, and choose Email Settings--- there isn't ANYTHING there.
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Jul 24, 2010
I've tried signing into Facebook via my new 9700 and am getting the following error message:Error encountered during XML parse: End tag does not match start tag 'head'.Has anybody else had this message? How do I get around it so I can access my Facebook account?
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Jul 21, 2010
I apologize if this has already been covered elsewhere, but is there any setting somewhere that will keep the Red Star notification on until the particular email/sms itself is opened (rather than just opening the email/sms folder)?I'd like to have the Red Star stay on even after I check the folder, until I open the actual email/sms itself.
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Aug 18, 2011
I bought the Bold 9900 - it has the enhanced gMail plugin preinstalled - which I havent used since BBOS 5. The option to archive, report spam etc are all there - all except add star.
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Oct 31, 2011
I have a star icon on the notification bar and don't know what it is and how to get rid of it. I went to the user guide message icons page but the star icon is not listed there.
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Nov 6, 2012
i keep getting a text message alert and icon saying i have a message unopened but when look there is nothing there i have been in all unopened files but cant find the "ghost message" anywhere i have searched all the phone gone through filters the lot , i have rebooted phone and pulled battery but keeps popping up all the time?
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Apr 21, 2010
Looking at buying this phone, but can anyone tell me if it is possible to assign different ringtones for incoming text messages based on the contact info, similar to, but independent from assigning different ringtones for incoming calls.
For example,
Wife call - ringtone 1
Wife text - ringtone 2
Work (group of contacts) call - ringtone 3
Work (group of contacts) text - ringtone 4
Default (Other) callers - ringtone 5
Default (Other) text - ringtone 6
I used to be able to have different text alert sounds assigned on my old LG325, and just wondering if this phone has a similar feature.I find a lot of phones including my current Samsung Vice have only one ringtone for all text messages, which is annoying because I can't prioritize checking my incoming text messages, and have to look at every message to see if it's important.
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Jun 11, 2012
Is there an app available that will let me turn all message alerts off at a certain time, then turn them back on automatically at a set time the next morning?
Info:
iPhone 4
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May 3, 2011
I have a blackberry pearl 9105. I have recently updated it on the PC using the software that the phone came with on the disk.. Since then I have 2 new messages symbols on the phone which I can't get rid off. I have no new messages either SMS, MMS or EMAILS. I am having trouble getting rid of the symbol.. This is really starting to bug me now and don't know what it is.
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Apr 27, 2011
I am facing problem with my cell phone C5.00 which does not gives New Message Alert even all settings are in order. I have got new messages in my inbox but it does not give any Message Alert Tone or popup display for having new message. How to sort it out.
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