BB Software :: Bold 9700 - WiFi Connection Doesn't Work After Update
Jun 8, 2011
I updated my Bold 9700 to OS 6.0 bundle 2475 . I'm using my phone connected to a wifi router that worked fine before update but now is unable to communicate.
The connection is ok (I can select my network in the list and the phone is connected) but the "Blackberry" icon doesn't appear on the main screen near the wifi icon and it's impossible to connect the phone to Internet or email.
Using 3G connection all work fine but I'm abroad and normally I use this wifi network on my apartment that works fine (I'm also using an iPhone that works great, it means that the network is ok).
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May 11, 2012
i bought the bold 9700 today. As i succesfully connect to my wifi and type in an adress, i get this error "Unable to find the requested server"P.S: i have no data plan yet.
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May 20, 2011
After the update to OS6 my browser wont works...i get the blue bar in the bottom blocked saying "request in progress".The curious thing that BROWSER WORKS FINE ONLY IF I SELECT 2G CONNECTION... NO WAY WITH 3G.All other apps works perfectly after the upadate to OS6: facebook, windows live messenger, emails push, beweather, google maps, poynt and so on...
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Apr 29, 2012
I have restored my network and nothing is working. Is somebody know how I can make my wifi connection work again?
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Jul 3, 2010
Had issues for a couple weeks now and basically now WiFi connection is useless for it. Tried resetting the router, cleaned the sim, checked net speeds, closed apps etc and have a constant problem. One of the reasons I got the Z5 was the remote play for the PS4 and I think I've been able to use it twice. Every other time states connection too low. Can't watch YouTube on it states connection error. Can't even WhatsApp half the time.
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Jun 17, 2014
I've been using my Wifi connection (from home) lately, I had no troubles what-so-ever. I turned on my 3G network this morning, and again, everything's going perfectly fine with my connection. I came home around half 4 from school and decided to turn on my WiFi connection at home, what I've realized is that whenever I try turning on my WiFi network, the little sign that's usually at the top doesn't appear anymore. I tried resetting the network settings and closing and opening my phone, but.. This didn't really make any difference.I have tried reconnecting to my WiFi but nothing happened, my Bluetooth's never really turned on.
Info:
iPhone 5, iOS 7.1
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Feb 20, 2010
I have a problem,BlackBerry Bold 9000
Carrier is AT&T
V4.60.304(platform 4.0.0.247)
I have no connection on blackberry app World or any of the blackberry apps or my e-mail, I can use MEdia net browser to connect to the internet it works fine, I can us Wi-Fi and everything work fine. Myspace or Facebook or any apps don't work unless i use my home Wi-Fi. I talk to AT&T and they said my internet was working fine.
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Sep 8, 2011
Droid X on Verizon version 4.5.602.MB810 Hate to sound like a broken record...Phone says connected to access point, but unable to connect to internet. I've seen many old posts about this, but nothing works. All other hardware that connects to same access point works fine.
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Oct 5, 2012
My BB9700 is not getting connected to IM such as GTalk, YMsgr, Facebook via WIFI. I do know that it requires BIS services but how come Internet websites are getting connected thru browser via same wifi..
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Feb 16, 2010
When i login in to either Slacker or XM radio streams using my wi/fi connection it only works for about 20 -30 minutes. Then it stops playing and i have to do a battery pull. to get it to start again. Is there a setting that limits the amount of data that can be streamed using wifi? It is really annoying, considering how long a reboot takes.
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Mar 23, 2010
for some reason the alarm does not work (properly) it did not sound yesterday at all, I tried it in the evening, same thing. It shows the option to snooze & dismiss, but it does not sound... this morning, I had it set for 7.30, the alarm went off at 7.35 - any ideas what's wrong?
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Oct 7, 2012
I own a BlackBerry Bold 9700 that I purchased in the US a couple of years ago. When I downloaded sofware version 6 (in Mumbai), the camera stopped working altogether eventually (first videos and later on pictures). I always get a message " Could not start the camera. Close other applications and try opening the camera again."
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Dec 5, 2011
I just downloaded the suggested update version 6.0 to my Bold 9700. I didn't touch it while it was loading. It took about 20 min or so, via my lap top.Then is showed downloaded update complete.Well, now my BB screen looks like a bunch of little colored crystals and doesn't work at all.
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Feb 17, 2010
When I try to change the Default Browser Configuration I didn't find any browser except Hotspot Browser.my operator still doesn't have the BlackBerry feature and I need to use the internet in my 9700 blackberry but alwayes it opens in the Wi Fi connection.
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May 10, 2012
Just switched from a bold 9700 to bold 9900. Our mobile signal is extremely limited since we're out in the country so wifi is essential here.On my 9700, wifi worked perfectly with all applications but that doesn't appear to be the case with the bold 9900. Several apps are extremely slow or don't work at all. I think the reason for this is the 9900 isn't using wifi for some apps. I believe some apps are using wifi such as the browser and facebook but app world, google maps, scoremobile, whatsapp and tunein radio to name a few don't appear to be using wifi at all.
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Sep 19, 2011
Just bought an unlocked Blackberry Bold 9000 the wifi doesn't seem to work. I can connect to wifi hotspots but I can't access the internet at all it is always "unable to connect to the internet" What should I do to get this to work? I know I can connect to routers, my internet just refuses to work though.I don't have a data plan, does that mean I can't use my WiFi? My OS is 5.2
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Jan 1, 2010
I have a New Bold 9700, Software version 5.0.0.405, Carrier AT&T. The "Return Key" Between the Red Telephone end key and the Track Pad, doesn't always work on the first push, sometimes it requires multiple pushes to get it to work.
Example, In the Home screen area, if you hit the home key it lists all your icons, if you hit the Return Key, it works most of the time, but many times it will require either another push or a push and hold to work. I went into the About, Applications, 3rd party apps listing I pushed the return key,, and it required multiple pushes to work-, ( It should return you to your starting point)
I have already done a Battery Pull while the device was on, I thought it got better but, no such luck, same thing again.
I also thought that maybe the button or pad is "Stiff" and just needs a break-in period? I don't know.
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Sep 29, 2011
My blackberry Bold 9700 keyboard light doesn't work again,if i reboot it will be on,but once it has booted,it goes off again automatically,nd i can't use my phone at night or in a dark place.
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Mar 16, 2010
I got my Blackberry Bold 9700 from AT&T about a month and a half ago, and recently I've been having problems opening texts. It'll say I have a new text and I'll go in my inbox to open it but when I click, it won't let me read it. It'll let me open the ones before it, but not the unread one. Even if I click the the menu button then "open" it still doesn't work.
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Jul 9, 2010
I received my upgrade on Monday - a shiney new Blackberry Bold 9700. After setting it all up and getting the phone how i liked it, I started to notice problems........
My Blackberry messenger either didn't work or sent & received messages hours after they were actually sent.The internet was painfully slow if it loaded at all.
If I tried to make calls it would rarely work either taking forever to connect or when it did try to connect, I would hear a triple beep repeatedly as though there was a problem.When people tried to call me, they would go straight to my voicemail even though I was not on a call and had full signal.
My network provider immediately agreed to replace the handset and get me a new one out the next day and today I received the new handset. I've come home, tried to make a few calls on the handset before setting it up and all I am getting is an SOS symbol where the signal symbol should be and I am not able to make calls or do anything else.
I tried to restore the backed up file from my last handset and although it restored my numbers & text messages as well as my background image & alarms, it has not restored my programmes that I had installed and it has not restored my email and facebook settings. Am I doing something wrong or do I have another faulty handset?
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May 26, 2010
I just recently bought a 16gb Micro SD memory card online, but it doesn't work. I put it into my phone and it says to format and I format and everything. After formatting is complete, I connect my phone to my computer so I can sync it with my itunes. The problem occurs as soon as it gets done syncing. After it's done syncing and I disconnect my from computer, the "format memory card" message comes up again. If I say no, none of the music comes to my phone. Then I go to option > memory and then it says memory card is not readable. It has to be formatted because it might be corrupted.If I select yes to format it, all the data that I just synced erases and I'm back to the beginning. This happens every single time I do it.
However, one thing I notice was when I stop the syncing halfway through, the memory card works. But if I let it sync all 600 songs (which is about 5-6 gb out of 16), the memory card fails.can anyone help me? Maybe someone had a problem like this and found a solution. Appreciate all the help I receive. BTW, I'm using the Bold 9700 for tmobile.
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Jul 9, 2010
I've downloaded a few apps from the store onto my Bold 9700 (Twitter, Facebook, Opera mini etc) and have no problems as long as I'm in WiFi range. Once outside this I can't use them without getting a message about them being a WiFi service and to check connection.
My browser preference is set to "Hotspot browser" but even when I change this to 3G I still get the same message. None of the applications seem to have browser setting preferences so I'm not sure how I can get round the problem.Does anyone know of a settings page somewhere that will fix this?
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Apr 13, 2012
Two major issues occur after an upgrade to OS6.
1. Ever since the upgrade from OS5 to OS6, I've been getting memory issues when simply browsing the internet. U get the message "The memory available on your device is low. Please close some tabs." just reading the news.
2. This is urgent. I just updated my OS6 and now my e-mail doesn't even work. Whenever I try to set it up under e-mail accounts "internet mail account", it just freezes or closes.
I've looked at the possible go to "mobile.blackberry.com" and go to communications but I don't see that option available. I also tried battery pulling many times to restart my e-mail service. This is coming close for me in drawing the line for BlackBerry phones.
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Feb 26, 2012
No offence but the official OS update doesn't work.
Mines been hanging for at least 30 minutes and if the only way to help is to get suggestions from non-blackberry employees while the support services hide away then the phone may as well go back and I'll, get an iPhone.
It shouldn't be up to the people on this forum to be left to do things themselves. Blackberry needs to get involved with all the problems and questions their updates are causing.
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Aug 20, 2010
My BB Bold 9700 has the wireless update icon (Black Circle with an arrow through it). Anyways, I click download and it looks for a wireless update for 2 seconds & then says there is no update. Plus, the icon won't go away.
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Oct 20, 2015
Droid Turbo (Android Version 5.1) - WIFI works fine at home and seems to work other places. I have been using it for months at work. Recently I cannot connect. Other people can still connect. I had the connection saved...but even tried deleting it and researching, but it won't locate the server.
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Jan 13, 2010
I got a new BB 9700 Bold yesterday and having problems with setting up the sync for the calendar and the contacts which are on my outlook. My hotmail email accounts are working okay. The outlook is on my PC and is the front face for my hotmail accounts.
When I go in to the BB Desktop device manager - version 5.0.1 (latest version) , I go in to the configure option on the left and it lets me click on calendar> then I select outlook and it then lets me select 'finish'. However at this stage an error box flashes up saying 'no available message stores'.
In addition when I check the wifi config on the calendar and contacts icons on the BB device it will not let me select yes on the wireless connection for them.
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Sep 6, 2010
When connecting my X10 to my laptop via a USB cable it charges the phone but doesnt allow me to mount the phone to do file transfers, I have downloaded PC companion and it still cant recognise the phone, is the driver file readily available? The USB cable works fine but I acnt see the phone?
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Oct 18, 2015
my friend nexus 5 got water damage. he opened it up and cleaned the corrosion. when he put it back together one pin was short circuited and smoked a lil. but then he removed the pin and able to boot the phone. it goes to the google then to the flying color dots but stuck there forever.
i tried adb, it says connection: closed.
so i tried fastboot oem unlock and suceeded
i try able to fastboot flash recovery.img to TWRP, but after flashed, the recovery is still stock recovery.
I go back to fastboot and saw unlock was not there anymore.
so why is the unlock doesn't stay and the flashing in fastboot doesn't get updated.?
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Dec 24, 2014
My facebook doesn't work from my mobile data connection...
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Apr 28, 2012
I have this problem on my new RAZR MAXX as well as my Bionic.After using a Bluetooth stereo headset or Bluetooth in the car, once the connection drops, the phone's speaker stops working for awhile.For instance, you might get a call and the phone doesn't ring, or you might play some music and the speaker is silent.This usually clears up after stopping and starting the music again, or if you get a second phone call it will ring.
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