BB Bold 9700 :: Services Over Wi-Fi Connection
Mar 6, 2010
Network Name is on home screen + Wi-Fi indicator is dimmed.User Manual reads:Your device is connected to Wi-Fi network but does not have access to BlackBerry services over the Wi-Fi connection.After several hours perhaps overnight the Wi-Fi indicator comes on and then I HAVE "BLACKBERRY SERVICES". until the next time I leave the house and drive down the road.
My point iswhy should I have to wait an indeterminate length of time before I can use Wi-Fi internet services? From the time my Wi-Fi network name appears on the screen I should be able to access internet via Wi-Fi.what gives? How can I overcome this indeterminate waiting for the system to gain acces to "BlackBerry services" over Wi-Fi.
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Jan 13, 2010
I got a new BB 9700 Bold yesterday and having problems with setting up the sync for the calendar and the contacts which are on my outlook. My hotmail email accounts are working okay. The outlook is on my PC and is the front face for my hotmail accounts.
When I go in to the BB Desktop device manager - version 5.0.1 (latest version) , I go in to the configure option on the left and it lets me click on calendar> then I select outlook and it then lets me select 'finish'. However at this stage an error box flashes up saying 'no available message stores'.
In addition when I check the wifi config on the calendar and contacts icons on the BB device it will not let me select yes on the wireless connection for them.
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Apr 29, 2010
i am currently at outside of my country and i was using BBM and other softwares over wifi without any problems and i upgraded my OS to latest (593) and than i can access only internet browsing. BBM - facebook - twitter doesnt connects to the internet.
whats wrong with it? my data services are only wifi because of high charges of gprs while i am outside of my country and it has no problem before upgrading.
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Aug 30, 2010
I wanted to disable all data on the bb 9700 (OS 5.545?) and only use it as a phone/SMS.Question is i went into mobile network and i set Data Services to OFF.But i also read online that if its GSM it should change from EDGE to edge, and 3G to 3g.Well anyways on this phone its still saying 3G even tho data is OFF.
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Jan 16, 2012
I am using a blackberry bold 9700 V5.0.0.862. My phone is unlocked and I am using it on the Fido network. I was away for 5 weeks, and while away I used a simcard from that country in my phone. When I got back to Canada, I put in my fido sim card and the internet was not working. I called Fido and they did a reset on my phone and still no data.
The tech did some trouble shooting as well as gave me the Fido APN info, I did the host routing table reset and still nothing. I have no idea what the problem could be but Fido has told me there is nothing else that they can do, as I am using an unlocked device. I cannot connect to the internet, my BBM does not work, and I am not receieving emails. I can make phone calls and send texts. I have pulled the battery out many times. My phone says 3G.I don't know if some of the setting on my phone locked from using the international sim, if my sim is corrupted, or if I need a new phone.
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May 27, 2010
I'm about to update my 9700 software from .545 to the most current one. My BB is activated on my company's BES server. Will I need to re-activate BES services after the software upgrade or does the activation remain when I back up my device during the upgrade process ?
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Aug 17, 2010
how to unlock bb9700? I came across an app here for $10 and by installing it provided a code and thats about it. Just wondering if i do UNLOCK will that affect my current services or anything? i am on Telus (GSM)
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Feb 13, 2010
I can read and open my emails and junk but when I try to compose a email its says no message services configured. You will be redirected to setup wizard to setup an email account.
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Feb 9, 2010
I acquired in Hong Kong the BB Bold 9700. I was told it is not a locked phone, and that I should be able to use it where I live. Indeed, as a phone, it is not locked, and I can do all phone functionality. However the following functions are not available and I wonder how to fix it: When I try to set email accounts, it only lets me the option to set enterprise server based email accounts; it does not let me the option to set Internet based personal accounts as appear in the manual I am also unable to use the device over WIFI networks; I can register them, connect and set them, but the actual browsing over the connection is not possible.
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Jan 29, 2010
I recently added my gmail address to device. In Options/ Advanced options / Default services It only lists my Gmail account for contact List (Sync).I want to switch to my POP account as that is where I maintain my contact list.how do I get my POP acct in that list?
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May 14, 2010
I upgraded to OS .656 last night, and it somehow messed up my phone and made it to where I had no Wi-Fi connectivity unless I turned the phone's cellular radio off and forced it to use Wi-Fi. Otherwise, it would just use it's painfully slow EDGE network.
I downgraded back to .593, and all seems fine. It connects and the Wi-Fi logo goes from gray to white, as it should. But that process (connecting and the logo turning white, indicating connection) takes about a minute. The network's name will show up, the Wi-Fi logo will show up (in gray), and then after about a minute it turns white and I'm connected.
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Feb 21, 2010
I'm currently travelling and it is cheaper to use a local '3' 3G dongle for my laptop rather than my phone. I was wondering what the easiest way to get my blackberry to connect to the internet using my netbooks (win xp) connection? I would like to use BB Messenger for free. There doesn't seem to be a easy way to do it, I've tried Bluetooth and ICS but with no luck.
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Oct 5, 2012
My BB9700 is not getting connected to IM such as GTalk, YMsgr, Facebook via WIFI. I do know that it requires BIS services but how come Internet websites are getting connected thru browser via same wifi..
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Jun 6, 2010
I have a 9700 on swisscom, and I have a problem. My phone used to connect to the 3G Network and BIS perfectly fine until about 5 weeks ago. It still connects to the 3G, but the symbol stays small (no data/no bis). If I turn the network settings to 2G only, I have no trouble connecting to the BIS and Data, and I also don't drop the signal. The wierd thing is that it used to work perfectly and now 3G just doesent properly work.I have tried everything I can think of, I bought a new sim card, reloaded preveious OS versions where It worked on, resend registration message, deleted my bis and so on. What else could I try? as this is 3G phone and I want to use 3G.
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Aug 20, 2010
Very often I lose my blacjberry connection (means that the blackberry symbol near 3G is missing) It occurs often when I use google maps, and now when I use bb app world 2.0 ..Seems like when the data amount is too high, connection is lost. I only can get it back by disabling 3G signal and enabling it again ..
I don't know why it does it, I had no problem with my bold 9000, but since I changed to 9700 I also changed my phone operator..Or maybe It's due to my faceplate change and I screwed myself not moving certain parts to the new faceplate..
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Feb 16, 2010
When i login in to either Slacker or XM radio streams using my wi/fi connection it only works for about 20 -30 minutes. Then it stops playing and i have to do a battery pull. to get it to start again. Is there a setting that limits the amount of data that can be streamed using wifi? It is really annoying, considering how long a reboot takes.
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Aug 9, 2010
This is my first post so be gentle.I have connected my 9700 to my corporate network via the wireless network we have. When I browse the Internet how do I know if I am using my corporate network connection or my 3G?The reason I ask is that our company Internet connection is locked down and access to specific sites are either blocked or only accessible at specific times. As an example Facebook can only be accessed between 12:00-14:00. However when I use my BB I can access that site outside of that time - which makes me think that though I am connected to the network I am not using it to access the Internet - albeit it does seem alot faster.
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Feb 9, 2010
I recently moved to a brand new AT&T BB9700, it is just awesome, the best change from an old Curve. The thing is I'm having serious problems with the Battery. I'm having annoying and unexpected "blackouts" or "shutdowns", wheterver you may want to call them, with an apparently perfect battery level. Please take notice that the first charge of my BB9700 device was for a full charge as indicated by some of you for 16 hours.
Ever since, I'm having a perfect 3G and EDGE connection, been very careful not leaving open applications, but there are times, when having let's say 30% to even 60% apparently battery level, that the BB9700 completely shuts down, unoperative, without any kind of alert! No low battery led, or indication on the screen whatsoever. This is freaking me out, because this is not supposed to work like that.
I've been reading that there are some of you that have a perfect full day or even more of a regular "BB usage" meaning email, conversations, web browsing, etc. I'm 90% sure the Battery is damaged or faulty, so I need you help to guide me if there is something I'm doing wrong (I think not , and besides need your orientation on how to ask RIM/BB for a replacement battery if effectively my battery is not working as it should, and as I paid to be working!
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Jan 6, 2010
I've never had a problem with any other devices connecting to my home wifi, but my Blackberry 9700 keeps getting the grey wifi icon on the home screen, and when I'm trying to load a website, it keeps switching to Edge or 3G to complete the loading of a webpage. In manage connections, I sometimes have a green tick next to my home broadband, but very often I have a (-). Is there anything I can do to make the connection better?
So far, I've tried:Deleting the connection and setting up the wifi again;
Pulling the battery.Neither has helped. Could it possibly be a hardware fault? I have the up to date OS etc.
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Mar 17, 2010
My brand new phone goes into a white screen and locks up.T-Mobile said to reload the OS .330. Is that the fix?I did a back up and can reload the OS.When I go to restore my data, (after three times) about half way through, the BB loses connection to laptop.I get error "could not establish connection to device". BB reboots, and I still have no data.
Also, through all this, I was getting JVM Error 529.I kept pulling out the battery.
Question: Why the white screen of death? Why is my back up not restoring? Should I start over again? Is there a way to do a clean install and not install over the existing OS?
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Feb 17, 2010
When I try to change the Default Browser Configuration I didn't find any browser except Hotspot Browser.my operator still doesn't have the BlackBerry feature and I need to use the internet in my 9700 blackberry but alwayes it opens in the Wi Fi connection.
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Jan 7, 2010
I acquired an unlocked T-Mobile blackberry 9700 late last year and had our IT admin guy in NY adding new user license to the blackberry server and then the besadmin had generated activation password for me. I'm using local mobile phone network in Vietnam (Vinaphone) and had installed its service book into my BB. Nevertheless, after having put in my email address and keyed in the activation password, after pressing activate for about 2 minutes of "Acquiring service connection..." my BB keeps on telling me that "Activation request failed. A service connection is unavailable" although the communication receptions signals from my local mobile carrier is strong and I can browse internet and accessing gmail or yahoo mail using my BB (which mean internet connection is available).
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Aug 24, 2010
Laptop: Acer Aspire 5002WLMi, Windows XP SP2
Smartphone: Blackberry Bold 9700
Network Device: Bluetooth, Wifi (ad-hoc not available for bold 9700?)
I am using my laptop for traveling and I use USB CDMA modem connection to connect to the internet. Recently my wife bought a Blackberry bold 9700 hoping that she could access internet without carrying her laptop while traveling with me, sharing the same connection from my laptop. I have been trying to use WiFi to connect my bold 9700 with my laptop using ad-hoc but it seems that bold 9700 does not support ad-hoc. Therefore I am trying another way to connect to the internet from my BB using my Bluetooth. I have linked my blackberry device through bluetooth and my laptop is currently connected to the internet.
I have been trying to use my wife's BB to connect to the internet using my laptop's bluetooth connection. But I could not get it to work. Before posting here, I have been searching everywhere on the web for a guide but I could not seems to find one. Could anyone guide me on how to share my laptop internet connection so that my BB could access the web using the same connection as my laptop? If bluetooth and WiFi doesn't work is there any other way? Using USB perhaps? In short: Laptop internet Connection > Share using ? and how? > BB's can browse the web without additional data plan.
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May 19, 2010
I just got my new Bold9700 and am trying to set it up and failing completely. Part of this may be because I am in Costa Rica. The primary problem is that it is connecting to a WiFi network, but not to a BlackBerry Internet Service. I have a data plan, I am linked to a network here (called I.C.E), and I am connected to a WiFi network, but it will not open due to the lack of Internet Service connection.
My phone is apparently locked, but I am using a USA SIM card, not a Costa Rican one. Do I need to unlock my phone in order to connect to the Internet Server here? As a result of this connection, I also cannot access email or set up BBM.
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Jun 8, 2011
I updated my Bold 9700 to OS 6.0 bundle 2475 . I'm using my phone connected to a wifi router that worked fine before update but now is unable to communicate.
The connection is ok (I can select my network in the list and the phone is connected) but the "Blackberry" icon doesn't appear on the main screen near the wifi icon and it's impossible to connect the phone to Internet or email.
Using 3G connection all work fine but I'm abroad and normally I use this wifi network on my apartment that works fine (I'm also using an iPhone that works great, it means that the network is ok).
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Apr 6, 2010
BOLD 9700, T-Mobile. I have current OS. I am receiving the above message when I try to reply to an email. Yesterday---I didn't have this problem. I go to email set up & my email addresses are there. When I am in message options, and choose Email Settings--- there isn't ANYTHING there.
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Dec 12, 2010
Bold 9700 - OS6 build 557 - EDGE network - BIS i am able to browse, but my twitter, facebook and other applications refuse to connect. Twitter constantly gives me either of these 2 error message " Twitter services are unavailable" or "Location connection time out after ~ 120000". Facebook says " not able to reach facebook servers at this time ". My emails, gtalk & yahoo work just right. Browsing is slow, but it works. i've been facing this problem for over 4 weeks, spoke with BB support team, ISP and even RIM Canada. Have done everything possible:
- Downgraded from OS6 to OS5 after wiping device via BBSAK
- deleted Twitter app and re-installed
- deleted service books
- chose connection only as 2G
- deleted IPP entry
- updated APN entry
- checked firewall
- replaced SIM card
- wiped off my entry from ISP servers and refreshed profile
- deactivated & activated BIS services
Now this issue is specifically where i work, so my guess is its the problem with the ISP tower. At home, i get these errors as well, but i get connected about 60% of the time. While travelling inter-city two weeks back, in middle of this problem, i got 100% connectivity with no drop outs and no such error messages. My ISP - Vodafone says they've done everything and nothing else is left to be done, they're poitning fingers at my device now. My device worked fine since suddenly this problem started.
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Apr 15, 2011
cannot connect to server error when attempt to connect to msn,BB instant messaging contacts shows avail , but grey out to send messages ..sending msgs give timmer , is hanging..
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May 23, 2010
i have a data plan and i'm able to browse to just about any website and use it. but watching a video on Internet doesn't work.i can go to Internet, see the video thumbnails, but when i wanna play one i always get this message "wireless network connection has been disconnected. please try again."
note that watching Internet videos works fine when i am on my home wifi router. the problem is when i am out using the 3g.btw my apn settings are correct: telus.bb.com.the odd thing is that it worked a couple weeks ago. so what's the deal?
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May 3, 2011
I am using the blackberry bold 9700,i updated my software and it wiped out my phone,on re-installing all the software's,whatsapp,facebook etc works fine but for some reason my BBM wouldnt work at all,i tried activating my e-mail account(Enterprise Activation) but i keep getting this "Activation request failed. A service connection is unavailable".
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May 24, 2011
ihave just installed nokia belle on e7 but unfortunatelly ovi store stopped working. Every time it results in ""connection failed"" while web broser and other applications pre installed nokia belle are working. After belle all application downloaded through nokia suit results ""connection failed"" i have reinstalled ovi store with QT 4.7 but its still not working?
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