Nokia :: Phone Dead After Software Update / Phone Got Disconnected
Apr 21, 2010
My phone told me i had to update it to new software.So I connected it to my computer (running win7).I started the nokia phone update software, which correctly identified my phone etc. It told me it was normal it could say the phone got disconnected.After a few minutes, it told me my phone was disconnected and I had to unplug it, unplug battery, put everything back in and press power for 1 second to resume updating. That doesn't workHard resetting with shift + space + backspace also doesn't work. The phone vibrates for a second and does nothing. I do see a little red light inside the navi-pad.
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Jul 24, 2010
Got the phone in trade, so no warranty...Phone works perfectly fine before any of this happens. Basically got the nokia software, updated ect. Go to update the firmware and do what the instructions says. It downloads the firmware and starts to install...halfway through says cable disconnected. Clearly it is not, but i do what the instructions says to reconnect it. It tells me to disconnect, take out batter, reinsert usb then battery and then hit retry. Works, but same problem, halfway thought it "disconnects". After trying this about 5 times i give up. I hit cancel. Now the phone is dead, nothing, can't hard reset, can't turn on. NOTHING.Currently have the phone without battery as someone online (googled) had similar situation and he left the phone for 6hours and it magically worked again...i don't think it will work but i have to try...
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May 13, 2011
I just updated the operating software on my Torch last night as I went about doing other things. It remained plugged into my laptop overnight, during which time the laptop went into sleep mode. When I opened up the screen this morning, the BlackBerry dialog box said the update was completed successfully; however, I have been unable to turn the phone on at all. I get no lights, no sound, nothing!
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Aug 29, 2012
What can i do? The hard reset didind work! It is dead,totaly!
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Apr 4, 2010
I am using a Nokia E51 and Ovi Suite, both the latest versions, under Windows 7 32 bits.However, some weeks ago, it stopped syncing with Outlook (calendar and contacts). However, it can correctly sync the SMS messages.It starts syncing and stops saying that the phone got disconnected, error 8393f017.The same thing happens with bluetooth and USB cable.
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Jan 3, 2010
I've had an N97 for 5 months, yesterday my battery drained completely, a normal drained, I didn't try to turn it on. I connected the charger to the phone and the white screen with nokia came up (first the white screen, then the blue nokia word). The usual symbol for the battery didn't show up. I left it like that, thinking it was charging. Then, I tried to turn on the phone but it didn't turn on, it stayed with the white nokia screen. I tried taking the battery off and putting it again and the same happened, checked the battery with a firend, it actually charged to 6 bars, but my phone won't start (also, tested with my friend's N97 battery). Connecting to PC has the same problem, the Pc doesn't realize something is connected.
Tried to leave it alone for without touching, and waiting hours for the white nokia screen to go away but nothing happens.
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Aug 30, 2010
Just bought a nokia x3, had it for about a week not dropped it or anything, and when i try to turn on all i get is the white screen with nokia logo for about 3 seconds then it turns off and wont let me turn back on (as if battery is flat). When i try to charge it flashes a blank white screen 3 or 4 times (about 2 seconds a time) then goes blank? It does not charge at all.
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Dec 18, 2015
nokia lumia 1020 has just gone dead no response from the phone tried hard and soft reset nothing happens tried plugging in a charger into charger port on the phone and still nothing before it went off the phone had half battery life in it and was expreincing phone freezing up and the phone slowed down and now wont come on at all i have had the battery replaced and still no joy the phone shop tried to flash the software and no connectivity with computer also the phone shop checked my old battery with another lumia 1020 and that worked so the issue wasnt the battery
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Jun 2, 2014
I washed my iPhone 4s last week. I just got my replacement phone. I want to restore from iCloud (for my calendar) and iTunes (for everthing else like contacts, etc.) but when I try to do that it says I have to turn off "find my phone" from my old iPhone. My old phone's display is dead so I can't do anything on it. It still rings when I get a call but I can't answer it.
Info:
MacBook
Pro, OS X Mavericks (10.9.2), Trackpad pointer
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Aug 17, 2010
My E71 has died a slow and painful death.Now I've read elsewhere on this forum that the E71 does not support charging via the onboard USB port however:
- My E71 is absolutely dead flat out of battery;
- My E71 is refusing to charge due to some inherant damage to both power charger and charging circuit (because it still won't charge on my Husband's charger);
- I have some very important information stored on the phone memory (not SD card) that I need to access and have no real way of doing so; and
- I have recently done a backup of the phone, but won't allow me to access the file without the phone connected.
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Feb 1, 2010
I live in Canada and bought the phone unlocked off Dell USA. I don't think there are any service stations in Canada. I was updating to 2.1 and the phone disconntected while updating. It was not physically disconnected, it just... got disconnected by windows... And now the updater is just spinning its wheels. What can I do to restore my phone...?
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May 28, 2010
I disconnected usb cable while i was updating my nokia n900.Now its not starting up, just appears nokia logo and blue led light.
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Jun 28, 2011
I wanted to update my software so I plugged it into my PC, everything was going fine, the update started and then my PC decided to not recognise the USB anymore and my phone got disconnected First it went blank, so I switched it off. Took out the battery, tried to put it back on but the screen was black and it was constantly vibrating like mad!!I read quite a lot of posts about problems similar to mine, but there is a slight issue here.. My red.green buttons arent working at all. I suspect people from the service that were fixing my phone before forgot to "plug" the buttons because before everything was fine but I was too lazy to go back and managed to live withough these buttons so I cant try red/green and camera button to restart,What to do? Nokia care point? Does my warranty cover things like that?
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May 25, 2010
I'm using BB Bold 9700 Version 5.0.0.593. Why is it when I put my BB in holster, my network will always get disconnected after a while? Sometime when I using half way will get disconnected. Do I need to do any setting to keep it connected.
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Jun 7, 2012
If I close my phone account with a particular phone service because I no longer need my personal phone, will my Iphone still work like an ipod in that it can still get to the internet through WiFi? Or general what functions will the piece of equipment still have? For example, will apps still work?
Info:
iPhone 3GS, iOS 5.1.1
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Oct 7, 2011
During the last phase of the update, the phone didn't start up and I pressed the power on button by removing the USB and the phone didn't start up. It just keeps vibrating.
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Aug 2, 2010
I have two bluetooth headsets, one is HBH-DS200, the other is MW600. The same problem is: If the bluetooth headset was closed first(out of power), You can not hear anything when calling or answer a call. And you'll find the button "Use the headset" appears when calling, actually the headset has already disconnect, meantime the loudspeaker becomes dumb.
Even if I closed the bluetooth function of Satio. The problem still exist. Then if You reconnect to the bluetooth headset, You can hear the sound through the bluetooth headset while playing game, music, video. But while calling, nothing could be heard, the loudspeaker becomes dumb again! You have to power off Satio and restart the phone, if you want to use the call function, not only a media player! The strange is if you closed the bluetooth of Satio first, the phone function works well.
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Sep 14, 2015
I have a lot of good photos of my son and family that i have in my phone ... Only thing is right b4 i was going to extract all pics normally through computer. I broke the phone somehow. it doesn't want to turn on. How can i get photos.
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Mar 9, 2010
Just installed a jb app that mentioned something about "quick unlock". I cannot recall the exact title but anyway it seems to have totally killed my 3GS.
Tried all the tricks I know but nothing works. Only the Apple icon will appear on the screen for about 20 seconds. ITunes does not detect the phone so I can not reset/restore it.If I try to recharge it, no battery icon appears.
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Aug 8, 2012
My 2 month old phone wont turn on and only a red led light flashes. I tried downloading new software but it wont recognize it. Im abroad now but would like to know where can I take my phone in the states so I can get a replacement.
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Oct 28, 2011
The phone seems dead except for the SOS display in RED. What can I do?
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Nov 1, 2010
The camera froze today, and stupidly I pressed all the buttons randomly to see if it would unfreeze. I took the battery out and then recharged it.I got the message that it was fully recharged, unplugged the charger, got the Sony logo and then a "Goodbye" message.
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Jun 3, 2015
So my phone doesn't turn on, is there any software I can use to pull all the data to my PC?
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Feb 7, 2011
I was recently on a trip and went swimming with my phone.  The covers were all closed and about 2 minutes in to my swim the the camera stopped working.  The battery (which was fully charged) died within a couple hours after the camera stopped functioning.  I tried plugging it into the charger and the charging screen came on for a minute and then dissapeared.  It did not charge and since then the phone is dead.  I currently have my phone in rice hoping that  out any moisture that got in.
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Jul 5, 2015
my xperia z3 less than 6 months old was dropped from about 50 cm onto the floor of my house and now is dead?
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tried everything from charging for 24 hours to the volume up and power and pc companion and even the reset button under the micro sd card flap
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the phone shows no sign of life, no vibrations, no led flash, nothing
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Oct 30, 2014
I've had my Z2 for about three months and haven't had any problems so far. I was using it today for normal things. Texts, calls, facebook, nothing too heavy. The battery was at about 65%l. I took the phone out of my pocket, hit the power/lock button, and nothing happened. I tried double tapping the screen, holding the power button down for a loooong time, plugging it in. Everything.
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Dec 30, 2015
I just get LG G3 and see 3 places with dead pixels, one is really hard to see but it is here, second is like 2x larger and third is 3x larger (its still really small point on screen). Its almost week over so i can send it back on next week.
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Apr 2, 2012
So I woke up to my phone only partially working on sunday. By that I mean it turns on and works in that sense, but none of the buttons do, so I cannot get it out of standby/sleep mode. I can still back everything up, but cannot figure out a way to get to the contacts. Even syncing with DM will seemingly not allow me to lift the contacts from the phone onto my computer, only to sync with Addressbook.
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May 7, 2012
My spacebar key is no longer working, I have stripped it down and cleaned it, and reinstalled the OS, but it is definitely dead.Can I program say <sym> another key to map another key?Otherwise it will be a bin job and off to Samsung.
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Jul 23, 2010
I've updated my N97 wth v2.2 about a week ago or so. There was no problem updating. After the udate though, i started experiencing some problems. The phone kept restarting itself. As it restarts, a few lines (similiar to atomic absorptions spectra lines) appear on the screen. This bothered me, so i thought i'd reinstall the update. The update started successfully until the phone restarted but never waked up! Before this tho, the update kept failing (showing error that my phone was longer connected, I'm using OVI suite 2.2.0.245 ), but I kept disconnection the usb till the update started successfully. So what I want to tell you guys is that, watch out for v2.2 issues.
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Mar 25, 2010
Background:Bought a bold 9000 the day it was released in Canada. Worked perfectly, maybe dropped it a few times but everything was working. Recently I upgraded to the 9700 and sent my brother my 9000.He had it for a week with Telus (originally on Rogers, and unlocked). He then dropped it off his bed onto a hardwood floor (not very high). Since then it would not turn on, no red LED or anything.I went over all the common steps to getting it working:
-Battery pull
-Take out Sim Card, and battery
-Try connecting to wall charger or pc with and without battery
-Basically everything listed in other posts with the same problem
So the above steps (search for details on them) work for some people, and not for others.So it was dead, he mailed it back to me to try and fix. I tried all the common solutions again with no luck.Then I decided to try something else.How I fixed it:You know when your computer is screwed up, and someone suggests to reset the bios settings? All computers have a little backup battery to keep your settings, and keep the clock running on your computer. So even when it is unplugged from the wall and you turn it back on the time is right.Well the 9000 has a similar battery, I am not 100% sure what it is used for but removing it completely solved my problem. I know it is used to keep the time when the main battery is removed - what else i'm not sure.. Mine seems to work fine with it removed. It does not reset any other data it seems, all contacts, email themes and everything are still intact.Once this battery was removed, I put the battery back in and everything works perfectly now! The only issue I have noticed is that the time does not advance once the battery is removed.. Since my brother always has his phone on, and it updates the time from the network there is no big problem with this. -Again, the time works perfectly as long as the main battery is in.Here are the steps, you don't even need to dissassemble the blackberry:
1 - Remove the black plastic sticker on the back
2 - using a small screwdriver (or better yet, soldering iron) remove the small circular battery from the PCB.
3 - put battery back in and pray
The picture of my bold with the battery removed is here: bold_9000 on Flickr - Photo Sharing! Disclaimer: This worked on my phone, but your phone may have a different problem. I suggest this only as a LAST resort on phones that are not under warranty anymore. I will not be blamed for anyone breaking their phone (more?).
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