Nokia :: N97 Complete Failure
Jul 24, 2010
Hi, I have a N97 (all firmware up to latest) and my OVI maps has never worked (logs in but as soon as you use it it just closes the app). Sometimes when I end a call it just switches itself off and on again. I even had a case where the battery went flat and I charged it for a while but had to take it off of charge but for some reason the bar still kept on moving up like it was charging. In all honesty I've only had problems with my phone and am kinda regretting not getting a Iphone instead. Please help as this phone will be flying out my car window on the highway if this keeps going on.
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Mar 28, 2012
My iPhone 4S refuses to WiFi sync (automatically or manually) because it seems that it cannot locate my iMac. Everytime I try to manually sync over WiFi by going to Settings/General/iTunes WiFi Sync, I can press the button -- IT IS NOT GREYED OUT -- but the sync constantly says "LOOKING FOR iMac and then timesout. I cannot see the device in the iTunes sidebar unless I plug in via USB -- as soon as I unplug, my iPhone disappears. The oddest thing is, when I first got the phone, it worked perfectly -- and then it randomly stopped -- and has never worked again. Here's my setup:
27" iMac (Late 2009) running OS X Lion version 10.7.3?Airport Extreme running firmware 7.6.1 with a/b/g/n bands enabled -- secured with WPA2 Personal.iPhone 4S 32GB running iOS 5.1 Here's what I've tried so far:
The basics: Making sure the WiFi Sync box is checked. Made sure both devices are connected to the same WiFi network. Uncheking and re-checking the Wifi Sync box and re-syncing. Making sure that "Open iTunes when this device is connected" is checked. Made sure that "Prevent iDevices from syncing automatically" is unchecked. Restart all devices (i.e. iPhone, iMac, Airport). Hard Reset iPhone. I have also tried: Restoring the iPhone from a backup. Restoring the iPhone as a new device. Deleting all existing iPhone backups. Wiping the Airport Extreme and re-configuring. Using the "restart your Airport from your iPhone through Airport Utility" method that has been suggested. Hardcoding IP's for both my iMac and iPhone into the Airport Extreme. Disabiling wireless security on the Airport. Disabling Mac OS X firewall. Port forwarding the necessary ports. Uninstalling iTunes using the necessary terminal commands and reinstalling. Opening the ports Apple suggests in the WiFi Sync support article on both the Airport and the OS X firewall.
Some notes: I know my iPhone and iMac are aware of one another because the Sync Now button isn't greyed out. I can also PING my iPhone from my iMac using the Network Utility successfully. Two other family members have 4S's in my home on the same network that sync with Windows PC's without issue. Whatever this is, it's isolated to my iMac.
Info:
iPhone 4S, iOS 5.1
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Jul 2, 2014
iphone ios update failure - my phone is frozen on the apple icon screen with the progress bar underneath almost to completion for hours - phone will not shut down and frozen on this screen -What do I do -
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Jun 30, 2010
My E55 refuses to complete the setup using the preset Gmail settings in the phone. It gets as far as conencting to the mailbox and trying to syncfor about 10 secs then the mailbox dissapears and gos back to the option no email accounts set do you wish to create and I have to start again, but to no avail. Firmware is current, done a factory reset all to no avail. The annoying thing is it had been working fine, but I uninstalled the Gmail mailbox as my wife wanted to use the phone for a few weeks whilst she got a new one, and now I cant put it back on, so I know my Gmail settings are correct with regards to google. Internet access is fine
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Jul 20, 2010
For some reason my phone will not complete downloads from the Ovi store. That's a pity because some of the stuff on offer is really attractive!Is there no way to simply have the apps downloaded to my PC and then transfer them (as .sis files?) by cable to my phone for installation? I can't find any option on the downloads pages which allows this.
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Nov 25, 2011
I have two N8 phones. On my first N8, I did the Anna update. I now have two sets of "midnight" themes on this phone, one set that looks like it did before, and one set that has a symbol at the right of the theme name that sort of looks like a coffee cup. For the themes with the "coffee cup" symbol to the right of the theme name, all the theme icons have been modified to something a bit fancier than the original. What does the "coffee cup" symbol mean? My newest N8 was recently updated to Anna. It only has the old-style themes named "midnight color-name". The icons for the themes still look like they did before the Anna update. How can I get this fancier theme icons on my other N8? If it's simply a matter of downloading the new, full and complete Nokia "midnight" themes for the N8 phone with Anna, where do I go to get them? I've searched all over, and found lots of "midnight" themes, but not the ones I'm looking for (which apparently were installed on one of my phones as part of the Anna Update.
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Nov 16, 2011
whatever I'm trying to download from Nokia Store this message is all I get - same thing with the newest Nokia Store update.Another thing, after the Ana Update my alarm clock is screwed up. I set it for 6.45, doesn't go off or goes off at 7.15...?Lot of money for a so-called high-end 'smart' phone that ain't so smart.
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Jul 24, 2011
Why is it very impossible to watch a complete movie with a Nokia X2-01?
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Jan 27, 2010
We are currently running a test of a variety of Nokias - E52, E72 and E75 at my work. However, one user (using an E52) is experiencing problems with Mail for Exchange. She cannot send emails at all. An error message pops up saying "Unable to complete command" and then exits composition mode when trying to create a new email. I have been in contact with the tech support guys at work who're in charge of the Exchange server, but this user's account is just like everyone else's. We have tried doing the *#7370# trick several times as well as even swapping units - the units work with other users. Just not her. The phones are installed with the latest available firmwares, by the way. What do we do?
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May 13, 2010
I just came back from a trip. I used many different Wifi-hotspots during my journey, which kept accumulating in the internet settings. So today, I deleted all the new hotspots from my phone. Unfortunately, this action lead to a lot of problems. I already did a reset of the settings with +#7780#, but to no avail. I have SmartConnect 1.3.6 installed. Deleting and reinstalling did not change anything.
I cannot change the access point for the built-in browser any more. When I select it, nothing happens. Before the reset it had now connection at all, now it is fixed to my mobile network providers internet access point (GPRS/3G).In internet settings (Menu -> Ctrl. Panel-> Settings-> Connection -> Destinations) there is now an empty destination group without a name, and it can not be deleted.Certain functions in internet settings do not work any more, like copying an access point to another group. The destination settings often will hang and cannot be closed any more. A restart is needed.Some applications (e.g. Podcasting) still show some of the deleted access points.Is there a to get back to normal besides doing a hard reset? Is there another way of accessing and/or deleting these settings (maybe directly in the system)?
Since the firmware of the E72 is so beta, I do not care if it is an "official" way of doing it. Any would do.
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Feb 1, 2012
I've now been told by Nokia support chat, that I was supposed to 'monitor' the download, and later the installation of upgrades, when I called and explained that my phone is DEAD AS A DOORNAIL, stuck on the Nokia screen, no life, no hard reset, nothing helps. She failed to explain to me how exactly is it that one 'monitors' a download. Watch the bar? Anyway, stay away from the upgrade the system keeps telling you to do. I've had my $500 phone for 13 months and I'm told I have to pay to have it repaired, cause I'm out of warranty. BTW, if any of you have a suggestion, I'm all ears!
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Apr 20, 2010
I have problem in export contacts it doesn't complete exporting and error message appear and the the other problem is calling and received call i can only make cpmplete one call either received or dialled and if i received or dialled another call the device not responding and i have to restart it and everytime doong that i face this problem after i installed pidgin messenger and msn plugin and kplayer and i uninstalled all of them.
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Oct 14, 2011
Just received a notice that there was an update for the Nokia Browser available. Clicked OK to download and install ,....now the broswer won't start because of " Class Notound...Java.." error message.
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Jun 22, 2010
I cannot use my phone (N73) It says START-UP FAILED CONTACT THE RETAILER.
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Feb 4, 2010
When I hooked the phone up to PC via USB and started up nokia software updater the software couldnt find my phone. I put the phone in PC SUITE mode but still no go. I also did I hard rest, reinstalled PC SUITE. The only way phone "talks" to the PC is via bluetooth but the only wo updates software is via usb cable.Please help.
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Aug 18, 2010
I am trying to connect my new Nokia 5230 to the pc, using a CA-101 USB cable but it will not work even as a mass storage device, so i downloaded Nokia PC suite and when i get to the connecting wizard it still will not connect to the phone, and a pop up box appears saying usb device not recognised, so i am at a loss, can anybody help?
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Apr 27, 2010
I just got my X6 yesterday.I tried installing maps 3.03 on my X6, after the installation, a software update named 'ovi maps - with free navigations' appeared... I tried starting the update many times, but it kept on giving out the 'update failture' message... what happened? how can I fix this update failure and continue using my maps?
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Jun 14, 2010
I would like to put in some new maps (for another country) on my N95 8GB as I have done several times before, but it looks like I can't do it the way as I have done before. As I remember I previously did it by choosing maps in Nokia PC Suite which sent me to a map download program. Now it just sends me to a ovi-map website that says "Navigation on your Nokia is now free".But how do I load a new map into my existing map software on my N95 8GB?Is it possible in some way to get free navigation working on N95 8GB?
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Feb 26, 2010
I bought the N97 in October 09 (its now Feb 2010) and since then I've had multiple problems with this phone and each time something different! This phone has been nothing but problems and each time I take it in to be serviced I get it back almost a week later and within 24hrs it has already died again and generally wont even go past the nokia screen when rebooted or will freeze up and not turn on at all. I seem to be constantly having software and memory issues as well as having problems accessing the applications and the touch screen being temperamental even tho I have asked for these problems to be fixed on each occasion. This time I went back to the Nokia Care centre and spoke to the Manager and all he could tell me was that he's done what he had to do and that he is not obliged to do anymore and I can keep bringing it back when it fails as it is under warranty.
I am highly disappointed in this phone, it has given me nothing but problems and even more annoyed and disappointed in the staff at the Care Centre. I actually wonder if they actually do check the phone and fix it properly especially since it keeps dying and I havent even used it. I also have a list of about 42 people who have had multiple problems and issues with their N97 and continue to have problems despite getting it serviced. Is anyone else in the same boat? How I can get out of my contract or actually get my phone fixed without having to go thru this again or being patronised by the store manager again?
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Feb 20, 2010
i got a e71x and i was trying to unlock it and i try more than 3 times the unlock code, didnt work and now its says NOT ALLOWED!!
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Jun 17, 2010
My Nokia Ovi Player has ceased to function following an automated update of Windows 7. The update included 7 security tweaks, a malicious code remover tool and a security update specifically mentioning Microsoft .NET Framework 3.5. When I restore the computer to a point previous to the updates, the Ovi Player works fine. I can only presume that there is a conflict as a result. The messages I receive tell me; "There has been a problem starting Ovi Player. Running the Repair option for Ovi Player in the Add Remove Programs section of Windows Control Panel may resolve this problem." Followed by; "Nokia Ovi Player has stopped working. Windows is checking for a solution to the problem." Neither method fixes the issue. Any ideas? My phone is the Nokia 5800 and I have been successfully downloading music as part of the Comes With music package for 11 months.
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Mar 12, 2010
I have a Nokia N97 and carrier service through AT&T. I subscribe to a monthly packet data plan which I have been using with my N97 for several months without issue. Several days ago my phone was no longer able to connect to the internet using my packet data connection. I was only unable to use the data connection with certain applications. The data connection would not work with the Ovi Store shortcut, Nokia Maps, the Nokia Web application, or the AP News widget. However, I was able to receive emails on Nokia Messaging through my data connection, and I was able to run my Fring application on it as well. I performed a hard reset which did not fix the problem.
I tried to adjust my network mode under the connectivity setting from Dual Mode to GSM, but that also did not have any effect. I then tried to run the setting wizard through phone setup to have it define my operator settings for internet, ect. After the wizard updated my settings I am now able to access the internet through the Nokia web application using my data connection. But maps and the ovi store still cannot connect using this connection.I have tried changing the connection settings under the maps application, but this has made no difference. Any help or advice would be very appreciated.
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Aug 2, 2011
Our company has recently bought 220pcs of nokia 2710 (brand new). After using them for 3days (8 hour shifts) GPS started to fail - the GPS icon just disappears and GPS itself does not send any new data. Some of the phones recover after a full restart others don't.I have called Nokia support and according to them if the GPS icon is missing the phone is defect.We have already replaced 30 phones under warranty, but each day new ones are affected by this issue. I suspected there might be some energy saving feature (although most users have the car charger connected all the time) or other option which turns off the GPS, but again Nokia support says no. Does anybody know how to resolve this issue or are the phones just not built for 8hour GPS standby?
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Jul 19, 2010
The E52 is an absolute failure... apart from being nice and easy to use and nice keypad, the rest is utter trash. I have had this phone fail several times, i only use it for sms, thats is, never connected to PC or downoad any **bleep**, patches etc for it, and time and time again, Nokia takes people 'smoney to 'reset' this ohoine and send it back. It costs money, and time, and a lot of frustrations also having to go without a phone in the first place. The start up codes do not work for me. I am told it is a software failure, such unreliable, it just shuts down oen time never tostart again, if it does you get the phone start up failed contact your retailer.
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Feb 17, 2012
so lately i was upgrading to Nokia belle and it didnt work on nokia suite .. so i found something called '' Re-install software ' so i did it and then when i unplugged my phone it was black screen and nokia so I NEED A SOFTWARE .
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Dec 7, 2012
I bought my lumia 920 about a week ago and downloaded the fb app from the store, yet everytime i log into fb it says "login failure. please try again" it doesn't even seem like it's trying to log in, i just automatically get the msg. I've tried uninstalling and reinstalling, not working.
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Oct 4, 2011
My n73 becomes dead due to update failure. its not working...
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Jan 24, 2012
Halfway through upgrading software to Anna tonight via Nokia Suite 3.3.86 via Windows 7, I got a message saying the usb connection failed.Now the phone won't boot up It turns off and on, and charges, but the screen is black
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Apr 30, 2012
After I update my nokia browser as suggestion of nokia internet in my nokia C2-03, I can't surf internet after open the browser application in the apps. and game list. It shown up a message of "error is occurred. Unable to complete operation (006)." after I start the nokia new browser with my C2-03 and select which line to be used. Furthermore, I also can't enter the nokia store successfully after the nokia browser is installed.
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Apr 14, 2010
Following some changes to my Outlook configuration, which included changing the mail profile in use, I am now unable to sync Outlook Notes to my Nokia phone.After running a sync operation, the Ovi GUI shows the sync sucessfully completing but the updates to the notes are not made. Checking the sync application log (PC Suite profile) on the phone (UK Voda E71) via Bluetooth, it does not show any attempt to sync with the phone; The log is not even updated.My hunch is that I need to correct the Outlook folder location that Ovi finds the notes in. Can anybody advise how I might do that?
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Feb 25, 2010
This thread is intented to raise a wide spread debate on whether the manufacturer should or shouldn't take a full responsibility upon such failure as N97. If there is any N97 owners, who know the law better than average consumer, he or she should speak up now! Nokia has misled all the customers, who have bought this imperfect product, by saying that "N97 is the most advanced mobile device ever seen". For this I consider my self and every one else, to be justifiable for a considerable compensation, for example when buying my next phone (WHICH ACTUALLY WORKS!!!)
Nokia has promised, that the next firmware release WILL make this phone to operate, as it was originally planned to do. They said more or less the same thing about v. 2.0, so, unfortunately, I have almost completely lost my trust in Nokia. Pulling the N97 out of market is an enormous draw back for Nokia, but I think this is the only way it can redeem itself and show to every one, that Nokia stands for quality!
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