Nokia :: E52 / Mail For Exchange / Unable To Complete Command
Jan 27, 2010
We are currently running a test of a variety of Nokias - E52, E72 and E75 at my work. However, one user (using an E52) is experiencing problems with Mail for Exchange. She cannot send emails at all. An error message pops up saying "Unable to complete command" and then exits composition mode when trying to create a new email. I have been in contact with the tech support guys at work who're in charge of the Exchange server, but this user's account is just like everyone else's. We have tried doing the *#7370# trick several times as well as even swapping units - the units work with other users. Just not her. The phones are installed with the latest available firmwares, by the way. What do we do?
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Feb 12, 2011
I got Nokia E75 and tried to set up my Hotmail via Microsoft Exchange (since hotmail allows to do this). But every time it sync, I receive the following error "Unable to sync. Contact administrator if problem persists." All my data including calendar, contacts and also received mail, is synced except sent e-mails. I really need all this stuff being synced!
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Aug 23, 2012
I am using a BIS plan, I was trying to configure my Exchange mail in to my BB. I try using OWA. but i was not able to do getting error messgae like check user name and password or contact administrator if problem persist.
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Jun 30, 2014
I am trying to set up an exchange mailbox on iphone 5 running iOS7. After entering the proper parameters, I receive error "Cannot Get Mail - The connection to the server failed."
I know the server parameters are correct because I have entered the exact same parameters for another users mailbox and mail loads perfectly fine on the iPhone. I dont believe the issue lies with the parameters but maybe the individual mailboxes? Are there settings on our exchange server i should be comparing between the mailboxes to determine why one mailbox loads fine while the other does not?
Could it be an issue with iOS 7 ? Is there a guide or something that will show how the users mailbox settings should be set on exchange 2010?
I verified the device shows up when i log into the users OWA account > Mobile Phones, but still unable to load mail. There are no other devices in the mobile phones section so there shouldnt be a limit issue. Â
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Mar 31, 2010
My E75 (202.12.01) include mail client 2.1, but now Nokia homepage publish the mail for exchange 3.0. should I update my E75?
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Apr 22, 2012
Unable to access my email, says no server connected as well require Password for Exchange. I have entered a password that never accepts it
Info:
iPhone 4S, iOS 5.1
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Apr 20, 2010
I bought my E72 for around a week, and have exprience that having trouble for fetching emails, calendar and contacts using Mail for Exchange.I'm using a 3G SIM card with unlimited data usage so that no need to setting up a Wifi connection for internet broswing, and all of the settings which is come from my SP.I can even go for internet broswing but can't retrieve any contents about Emails, Calendar & contacts via Mail for Exchange with Google account.All of the settings are refer to http://www.google.com/sync .
Refer to the Mail for Exchange log, my MfE is Build : 2.01.000, device SW Ver : 023.00225-Jan-2010RM-530(c)Nokia, so it seems is the latest verions and updates.
Let's see the MfE log below (E72 with hard reset) :
25/01/2010 10:10:56 Mail for Exch. Build : 2.01.000
25/01/2010 10:10:56 Device Software Version: 023.002
25-Jan-2010
RM-530
(C)Nokia
25/01/2010 10:10:56 Device Model: E72-1
25/01/2010 10:10:56 Serial Number: 35523xxxxxxxxxx
25/01/2010 10:10:56 Setting OFFLINE Status to False
09/10/2009 16:00:11 Setting DISK FULL status to False
09/10/2009 16:00:12 New phone SW version or 1st time to run, doing full resync
2010/04/21 01:09:39 Setting OFFLINE Status to False
2010/04/21 01:09:39 Setting DISK FULL status to False
2010/04/21 01:16:13 Destination î–“o found via 3 access point
2010/04/21 01:16:43 Destination î–“o found via 3 access point
2010/04/21 01:17:03 Create User Initiated Job:0, Type:"AutoDiscover":
2010/04/21 01:17:04 Setting ROAMING status to False
2010/04/21 01:17:37 Create User Initiated Job:1, Type:"AutoDiscover":
2010/04/21 01:18:08 Profile Info
Peak sync schedule: Always on
Peak sync days: Mo,Tu,We,Th,Fr
Peak start time 08:00 - Peak end time 17:00
Off-peak sync schedule: Every 4 hours
Peak sync while roaming: Yes
Off-peak sync while roaming: Yes
Heartbeat interval: 11
Access point: 1,
Secure connection: Yes
Port number: 443
Out of office: Disable
E-mail sync: Enable
If conflict: Server wins
Remove email older than: 3 days
Calendar sync: Disable
Contacts sync: Disable
Tasks sync: Disable
2010/04/21 01:18:08 Profile Updated
2010/04/21 01:18:08 unable to open snapshot database (-1)
2010/04/21 01:18:08 OffPeakTime active
2010/04/21 01:18:10 Profile Info
Peak sync schedule: Always on
Peak sync days: Mo,Tu,We,Th,Fr
Peak start time 08:00 - Peak end time 17:00
Off-peak sync schedule: Every 4 hours
Peak sync while roaming: Yes
Off-peak sync while roaming: Yes
Heartbeat interval: 11
Access point: 1,
Secure connection: Yes
Port number: 443
Out of office: Disable
E-mail sync: Enable
If conflict: Server wins
Remove email older than: 1 week
Calendar sync: Enable
If conflict: Server wins
Initial sync: Delete items on phone
Remove entry older than: 2 weeks
Contacts sync: Enable
If conflict: Server wins
Initial sync: Delete items on phone
Tasks sync: Enable
If conflict: Server wins
Initial sync: Delete items on phone
Sync completed task: No
2010/04/21 01:18:10 Profile Updated
2010/04/21 01:18:10 Cancel Job:2, Type:"Sync Job On Profile":
2010/04/21 01:18:11 OffPeakTime active
2010/04/21 01:18:33 Cancel Job:3, Type:"Sync Job On Profile":
2010/04/21 01:18:35 Activation Tracking: Sent status report
2010/04/21 01:18:35 Report :
2010/04/21 01:18:35 PING Command Requested
2010/04/21 01:19:29 Error occurred during Ping.
2010/04/21 01:19:29 Exception during Ping.
2010/04/21 01:19:29 Unable to Process Server Response -- KErrCorrupt
2010/04/21 01:20:53 Unable to Process Server Response -- KErrCorrupt
Is this a server side failure or MfE Error? Before my hard reset, I've had a Error code of -15032 with MfE : 21/04/2010 00:11:36 Mail For Exchange Error -15032. What's the Error code meaning for?
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Mar 22, 2010
As a business we run Exchange 2007 and we now have 2 E72's using MfE to connect with the exchange servers.
Both of these users are former E71 users and were very happy with the E71, hence why they went with an E72 as they were reliable. It would seem that's not the case.
The main E72 (my bosses!) is taking forever to Sync and when it does it's hit and miss. he was at the other office last week and over the phone myself and a colleague had to remove all the settings, remove the mail sync connection in exchange, remove basically anything to do with the Exchange profile on phone a server to only then allow it to re-sync!
So to say he is a little annoyed with the phone at present is an understatement. To say I am fed up with it is probably not the best words but they will have to do with in a public forum.
It has the latest firmware... it's the 3rd Revision from what I have seen for this model. It should work with out all these issues.
The E71 with version 4.0 firmware and MfE 3.0 is a pocket rocket. Why is it then we can't have the E72 do the exact same thing? It would certainly mean that the next time my boss travels he doesn't have to worry about his phone having issues?
Can we please for the sake of lost hair, get an update that allows Nokia E72 users to download from Ovi MfE 3.0 and get some stability into this phone so that it works correctly? Either that or get a firmware that has the latest version of MfE built into it and is stable so support guys around the world don't have to wear the phone when their bosses get fed up with them!
Honestly, you built an E71 to work fantastic, how hard is it to get your latest product to the same type of specifications. It's almost a downgrade what you have produced.
Lastly Nokia, an update on when a new and hopefully better firmware for the E72 is availble would also be a godsend. I get asked everyday at the moment if there is a new one out. I would like to be able to provide an answer so we can live in hope these issues will be fixed.
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Jan 6, 2010
Hello, I just bought an XpressMusic 5730 phone and wanted to sync with my Linux laptop. I've been told the best way to do this is through gmail, which requires Mail For exchange (if I've understood correctly). I've been able to download it for a 5730 on the nokia website, but upon trying to install it says I'm using an incorrect version.Is Mail for Exchange available for my phone or not? The manual makes mention of it being one my options when configuring the phone, but all I can see is Email and Nokia Messaging.
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Feb 27, 2010
I installed the Mail for Exchange 2.9.158. It works fine except for one thing. I am always getting a new email icon on the top left. I tried to mark all as unread and then mark them back as read to solve the problem but it doesn't work. The Mail for Exchange reports that it has no new email i.e.
Mail for Exchange (0)
But still the top left icon for new email appears. I do not have any other mailboxes defined in messaging. Please help me with this problem.
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Jan 7, 2010
I got my E72 yesterday and am quite impressed with Nokia Messaging so far (I previously used RoadSync on my N82 for syncing with our exchange server). One thing that's bugging me, though, is that when emails come in to one of my subfolders (this is the Mail for Exchange mailbox), there is no new email notification on the main screen.Is that right? Can anything be done about this? Like most people, I filter all my work emails into subfolders, so I need to know when something appears in one of them. If I can't change this, I'll need to go back to Roadsync. Any ideas or comments?
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Jan 17, 2010
Does anyone know how to completely delete / remove your existing MFE account on an E72?
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Jun 23, 2010
How do I sync my tasks with MFE on my E72. Contacts, mail and calender all syncing fine.
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Jan 13, 2010
This is driving me nuts. I'm trying to link my Microsoft Outlook account to my E71 and I've downloaded Mail for Exchange. But when I get through the email set-up wizzard I get to the section Mailbox type and I am only given the options of POP3 or IMAP4....and not Mail for Exchange which is what I need. So I can't get my emails.
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Jan 7, 2010
I am currently on the verge of changing my mobile phone and I really like the new Nokia E72, however I have one doubt about it. Would you be so kind to tell me if this phone has support of Exchange folders in Mail for Exchange (such as in E75) - I'd really like to have all my Received/Sent/Deleted/Etc items with subfolders synced.
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Mar 8, 2010
I had mail for exchange working fine on my N95 almost for a year. Yesterday I decided to update phone software (now updated to V35.2.001) and now I can not install mail for exchange at all.Earlier at least one could download it from Nokia's web site on a pc and install it on phone. I have not figured out a way to download it to PC. When going to thru OVI store, it downloads the application and then just gives the error message, installation failed.
Is there any place where phone stores log of installation activities that can help me to figure out possible problems?
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Apr 15, 2010
I've had great experience with my E71, almost no crashes, fantastic battery life. But I installed Mail For Exchange 3.0 last night and with it, my phone now is burning through the battery. It was down one tick last night after I installed it, but by 1:30 this afternoon it was dead. I even plugged it in at work for an hour when it started alerting me of the low battery. It was also heating up considerably, which has only happened to me once before, when I was running Qik for an hour. A co-worker of mine has an E71 as well and has had issues with other versions of MFE before.
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Mar 24, 2010
We have a number of Nokia E71's which will need the lastest Version of MFE installed (version 3.0).
Problem is as far as I can see, it can only be downloaded via OVI on the device?
Please tell me there is an alternative? I do not want to have to install OVI on each device, login with a generic account. Download/install MFE and then uninstall OVI !
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Oct 12, 2011
have an N8-00 have already set mail for exchange for the company worked before
now I move to another company I wanted to delete the settings for mail exchange but was unable want ti know if it is possible to remove all settings for mail exchange then re program it again ?
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Dec 29, 2012
how to set for N97 mail for exchange.If you can explain the work of mail for exchange,I like it.
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Jul 13, 2010
I just bought Nokia E72, we are using Exchange server 2007 on our office. Emails, contacts and calenders etc get synced with our exchange server but e72 shows connected but the emails or the contacts des not get downloaded (synced). I tried this with E71 same problem. But on iphones and android etc. based handsets it works absolutely high.
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Feb 15, 2010
I have a new E72, and Gmail mailbox. I would like to synchronize this mailbox with Mail For Exchange software, but i don't receive any mails/contacts/calendar. I have perfectly configuring my Gmail Mail For Exchange account:
Login: username@gmail Password : mailbox password
Server: m.google.com
Domain: empty
My data connection are good, other software work's fine (Internet browser, chat, etc), but I don't see any emails or contacts or calender in my different exchange software.
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Jan 18, 2010
After I updated my E52 software the phone seems to have lost it's mail for exchange client. Setting up webbased email accounts like hotmail is no problem (though through Nokia Messaging), but when when I try to setup my work email it just tell me that the unit does not support any more accounts for workrelated e-mails (I don't have any option to choose mail for exchange).Before the update I had an option to choose to choose mail for exchange and it would ask me for domain and server and everything and it was no problem.As mail for exchange is supposed to be integrated in the E52 as part of nokias new emailing software (as far as I can read), I am not able to download and install the mail for exchange client separately (and I have tried by the way, but it refuses to install).Has anybody experienced similar problems after the software update, and/or do you have any solutions?
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Jul 9, 2010
I have Nokia e51 and I've tried to configure MfE on it the same way it works on my other Nokia phone (5230), but although the settings are exactly the same, I keep on receiving "System Error" while synchronizing the email (it looks like this translated from Polish I click 'synchronize' it says 'connected' 'synchronizing email' 'sync failed. Contact your administrator if the problem persists'). The email account is Gmail. My settings:
Connection:
Exchange server: m.google.com
Secure connection: Yes
Access point: (no matter if I set WiFi or WAP or Internet - it doesn't change anything)
Default port: Yes
Credentials:
Username: [my username]@gmail.com
Password: [my password]
Domain: [empty]
Sync schedule: Always On
Calendar, Tasks, Contacts: [all disabled]
E-mail:
Synchronize Email: Enable
E-mail address: [my username]@gmail.com (the same as above)
Show new mail popup: Yes
Use signature: No
Signature: [empty]
When sending mail: send immediately
Sync messages back: 1 day
Everything is as the setup instructions for MfE at Google Support says and , as I said, it works perfectly on Nokia 5230. The log says: "System error, try again later"
The funy part is that I've tried using two different e-mail accounts: they both display that error but the one that works on my other Nokia apparently downloaded the mail (although it still shows errors everywhere, even the log says it didn't work). The MfE is the most current, I've downloaded it from Ovi store today (3.00.050), my Nokia software is updated too (410.34.001).
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Apr 23, 2010
Does anyone have a link to an older version of Mail for Exchange? I want to roll back to one before 3.0 so my battery doesn't die in 4 hours.
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Sep 30, 2011
I've set up Mail for Exchange with my Gmail account and, while it does seem to get emails, it also keeps poping up the box asking me to enter the password, which I have obviously entered before and it is remembered. Half the time I unlock the phone, the popup is there.
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Dec 17, 2010
I just got my new Nokia N8. I already setup Mail for Exchange via IMAP to sync the mails, contacts and the calendar of my private mailbox.Everything runs alright. But I can not send mails via Mail for Exchange. If I push on "New Mail" the program say the command can not be executed and breaks down.
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Mar 23, 2011
I have setup my mail for exchange for google sync. It works fine, but now it continues asking me the password. Every aprox 5-10 minutes a popup appears to fill the password. I already delete the account and setup it again. how to stop this popup?
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Nov 16, 2011
whatever I'm trying to download from Nokia Store this message is all I get - same thing with the newest Nokia Store update.Another thing, after the Ana Update my alarm clock is screwed up. I set it for 6.45, doesn't go off or goes off at 7.15...?Lot of money for a so-called high-end 'smart' phone that ain't so smart.
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Jan 29, 2010
I can't believe it. With PC Suite I my N900 will sync all 1500 of my contacts. I just deleted my contacts on my phone and got Mail for Exchange to work...it brought only 512 contacts across from my server. I hope that the others are not now marked as deleted on my phone and will be removed from the server on the next sync.
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Sep 20, 2012
I have a problem starting the Exchange ActiveSync on my E-7. I tried many times but it can not synchronise the mails from my Microsoft Outlook,can not send or recieve mails or says " cannot connect to the server ,check connection settings ". I made it working on my N95,it took me less then 5 min,and it works fine but not on E7.
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