Nokia :: E51 - Configure Mail For Exchange - System Error

Jul 9, 2010

I have Nokia e51 and I've tried to configure MfE on it the same way it works on my other Nokia phone (5230), but although the settings are exactly the same, I keep on receiving "System Error" while synchronizing the email (it looks like this translated from Polish I click 'synchronize' it says 'connected' 'synchronizing email' 'sync failed. Contact your administrator if the problem persists'). The email account is Gmail. My settings:

Connection:
Exchange server: m.google.com
Secure connection: Yes
Access point: (no matter if I set WiFi or WAP or Internet - it doesn't change anything)
Default port: Yes
Credentials:
Username: [my username]@gmail.com
Password: [my password]
Domain: [empty]
Sync schedule: Always On
Calendar, Tasks, Contacts: [all disabled]
E-mail:
Synchronize Email: Enable
E-mail address: [my username]@gmail.com (the same as above)
Show new mail popup: Yes
Use signature: No
Signature: [empty]
When sending mail: send immediately
Sync messages back: 1 day

Everything is as the setup instructions for MfE at Google Support says and , as I said, it works perfectly on Nokia 5230. The log says: "System error, try again later"

The funy part is that I've tried using two different e-mail accounts: they both display that error but the one that works on my other Nokia apparently downloaded the mail (although it still shows errors everywhere, even the log says it didn't work). The MfE is the most current, I've downloaded it from Ovi store today (3.00.050), my Nokia software is updated too (410.34.001).

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I bought my E72 for around a week, and have exprience that having trouble for fetching emails, calendar and contacts using Mail for Exchange.I'm using a 3G SIM card with unlimited data usage so that no need to setting up a Wifi connection for internet broswing, and all of the settings which is come from my SP.I can even go for internet broswing but can't retrieve any contents about Emails, Calendar & contacts via Mail for Exchange with Google account.All of the settings are refer to http://www.google.com/sync .

Refer to the Mail for Exchange log, my MfE is Build : 2.01.000, device SW Ver : 023.00225-Jan-2010RM-530(c)Nokia, so it seems is the latest verions and updates.
Let's see the MfE log below (E72 with hard reset) :
25/01/2010 10:10:56 Mail for Exch. Build : 2.01.000
25/01/2010 10:10:56 Device Software Version: 023.002
25-Jan-2010
RM-530
(C)Nokia
25/01/2010 10:10:56 Device Model: E72-1
25/01/2010 10:10:56 Serial Number: 35523xxxxxxxxxx
25/01/2010 10:10:56 Setting OFFLINE Status to False
09/10/2009 16:00:11 Setting DISK FULL status to False
09/10/2009 16:00:12 New phone SW version or 1st time to run, doing full resync
2010/04/21 01:09:39 Setting OFFLINE Status to False
2010/04/21 01:09:39 Setting DISK FULL status to False
2010/04/21 01:16:13 Destination o found via 3 access point
2010/04/21 01:16:43 Destination o found via 3 access point
2010/04/21 01:17:03 Create User Initiated Job:0, Type:"AutoDiscover":
2010/04/21 01:17:04 Setting ROAMING status to False
2010/04/21 01:17:37 Create User Initiated Job:1, Type:"AutoDiscover":
2010/04/21 01:18:08 Profile Info
Peak sync schedule: Always on
Peak sync days: Mo,Tu,We,Th,Fr
Peak start time 08:00 - Peak end time 17:00
Off-peak sync schedule: Every 4 hours
Peak sync while roaming: Yes
Off-peak sync while roaming: Yes
Heartbeat interval: 11
Access point: 1, 
Secure connection: Yes
Port number: 443
Out of office: Disable
E-mail sync: Enable
If conflict: Server wins
Remove email older than: 3 days
Calendar sync: Disable
Contacts sync: Disable
Tasks sync: Disable

2010/04/21 01:18:08 Profile Updated
2010/04/21 01:18:08 unable to open snapshot database (-1)
2010/04/21 01:18:08 OffPeakTime active
2010/04/21 01:18:10 Profile Info
Peak sync schedule: Always on
Peak sync days: Mo,Tu,We,Th,Fr
Peak start time 08:00 - Peak end time 17:00
Off-peak sync schedule: Every 4 hours
Peak sync while roaming: Yes
Off-peak sync while roaming: Yes
Heartbeat interval: 11
Access point: 1, 
Secure connection: Yes
Port number: 443
Out of office: Disable
E-mail sync: Enable
If conflict: Server wins
Remove email older than: 1 week
Calendar sync: Enable
If conflict: Server wins
Initial sync: Delete items on phone
Remove entry older than: 2 weeks
Contacts sync: Enable
If conflict: Server wins
Initial sync: Delete items on phone
Tasks sync: Enable
If conflict: Server wins
Initial sync: Delete items on phone
Sync completed task: No
2010/04/21 01:18:10 Profile Updated
2010/04/21 01:18:10 Cancel Job:2, Type:"Sync Job On Profile":
2010/04/21 01:18:11 OffPeakTime active
2010/04/21 01:18:33 Cancel Job:3, Type:"Sync Job On Profile":
2010/04/21 01:18:35 Activation Tracking: Sent status report
2010/04/21 01:18:35 Report :
2010/04/21 01:18:35 PING Command Requested
2010/04/21 01:19:29 Error occurred during Ping.
2010/04/21 01:19:29 Exception during Ping.
2010/04/21 01:19:29 Unable to Process Server Response -- KErrCorrupt
2010/04/21 01:20:53 Unable to Process Server Response -- KErrCorrupt
Is this a server side failure or MfE Error? Before my hard reset, I've had a Error code of -15032 with MfE : 21/04/2010 00:11:36 Mail For Exchange Error -15032. What's the Error code meaning for?

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Both of these users are former E71 users and were very happy with the E71, hence why they went with an E72 as they were reliable. It would seem that's not the case.

The main E72 (my bosses!) is taking forever to Sync and when it does it's hit and miss. he was at the other office last week and over the phone myself and a colleague had to remove all the settings, remove the mail sync connection in exchange, remove basically anything to do with the Exchange profile on phone a server to only then allow it to re-sync!

So to say he is a little annoyed with the phone at present is an understatement. To say I am fed up with it is probably not the best words but they will have to do with in a public forum.

It has the latest firmware... it's the 3rd Revision from what I have seen for this model. It should work with out all these issues.

The E71 with version 4.0 firmware and MfE 3.0 is a pocket rocket. Why is it then we can't have the E72 do the exact same thing? It would certainly mean that the next time my boss travels he doesn't have to worry about his phone having issues?

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