IPhone 5 :: Exchange Mailbox Unable To Get Mail - IOS 7
Jun 30, 2014
I am trying to set up an exchange mailbox on iphone 5 running iOS7. After entering the proper parameters, I receive error "Cannot Get Mail - The connection to the server failed."
I know the server parameters are correct because I have entered the exact same parameters for another users mailbox and mail loads perfectly fine on the iPhone. I dont believe the issue lies with the parameters but maybe the individual mailboxes? Are there settings on our exchange server i should be comparing between the mailboxes to determine why one mailbox loads fine while the other does not?
Could it be an issue with iOS 7 ? Is there a guide or something that will show how the users mailbox settings should be set on exchange 2010?
I verified the device shows up when i log into the users OWA account > Mobile Phones, but still unable to load mail. There are no other devices in the mobile phones section so there shouldnt be a limit issue. Â
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Feb 15, 2010
I have a new E72, and Gmail mailbox. I would like to synchronize this mailbox with Mail For Exchange software, but i don't receive any mails/contacts/calendar. I have perfectly configuring my Gmail Mail For Exchange account:
Login: username@gmail Password : mailbox password
Server: m.google.com
Domain: empty
My data connection are good, other software work's fine (Internet browser, chat, etc), but I don't see any emails or contacts or calender in my different exchange software.
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Apr 22, 2012
Unable to access my email, says no server connected as well require Password for Exchange. I have entered a password that never accepts it
Info:
iPhone 4S, iOS 5.1
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Aug 23, 2012
I am using a BIS plan, I was trying to configure my Exchange mail in to my BB. I try using OWA. but i was not able to do getting error messgae like check user name and password or contact administrator if problem persist.
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Jan 27, 2010
We are currently running a test of a variety of Nokias - E52, E72 and E75 at my work. However, one user (using an E52) is experiencing problems with Mail for Exchange. She cannot send emails at all. An error message pops up saying "Unable to complete command" and then exits composition mode when trying to create a new email. I have been in contact with the tech support guys at work who're in charge of the Exchange server, but this user's account is just like everyone else's. We have tried doing the *#7370# trick several times as well as even swapping units - the units work with other users. Just not her. The phones are installed with the latest available firmwares, by the way. What do we do?
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Feb 12, 2011
I got Nokia E75 and tried to set up my Hotmail via Microsoft Exchange (since hotmail allows to do this). But every time it sync, I receive the following error "Unable to sync. Contact administrator if problem persists." All my data including calendar, contacts and also received mail, is synced except sent e-mails. I really need all this stuff being synced!
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Nov 19, 2011
When I use the company's outlook webmail, I need to use RSA SecurID passcode first to authenticate by using my SecurID token before the webmail login page appear (username + password). I tried to add the mail in my BB by using the normal way (webmail address + username +password), but not succeeded. As far as I know, our company does not have BES. or maybe this type of mail can not be used with BIS?
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Dec 4, 2012
I am trying to add a second exchange mailbox to a Curve 9370. I read a post from last year stating that this is not possible without using a Blackberry Exchange Server.
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Jun 28, 2012
Wanna check whether in anyway my BB could direct access mailbox Microsoft Exchange 2010 without BES (private and/or Company).
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Aug 10, 2010
I've just received my Vivaz Pro and I'm desperately trying to set up a mailbox to sync email from my company's MS Exchange server.
I'm trying Settings->Application->Messaging->SyncEmail but after completing all the steps nothing happens. I've read about RoadSync but I don't have it on my phone (got it from Vodafone Italy), and it doesn't seem fair to have to pay for something I definitely expect a smartphone to be able to do for free. Is there any step-by-step guide on how to set up an "activesync" mailbox on the Vivaz Pro?
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Mar 31, 2010
My E75 (202.12.01) include mail client 2.1, but now Nokia homepage publish the mail for exchange 3.0. should I update my E75?
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Jul 14, 2010
I was trying to set up my wife's school Exchange email on her 3GS and when done it keep asking for a password. We entered the correct one but it keeps saying wrong password even though it's right.Any ideas?
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Mar 15, 2012
I upgraded to iOS 5.1, and shortly after, my connection to the gmail Exchange server stopped working, saying: Cannog Get Mail The connection to the server failed. I've tried deleting and re-adding the account, changing my password, and completly restoring my phone, but I still get that message when I try to check my mail. I can, however, set it up as a regular gmail account, and that works just fine. Furthermore, my calendar works when I set up the Exchange account, it's only the mail that doesn't. I can also see all of my gmail labels if I look in my mailboxes, but I can't receive data. What might be preventing my Exchange account from checking my mail?
Info:
iPhone 4, iOS 5.1
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Dec 4, 2014
Exchange mail not working with iOS 8.1 on my iPhone 6 plus however its working on my iPhone 5 with IOS 7
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iPhone 6 Plus, iOS 8.1.1
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Jun 11, 2012
I am not able to configure the office mailbox outlook in my iphone 4s.
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iPhone 4S, iOS 5.1.1
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Apr 9, 2010
I have Exchange configured on my iPhone and have it setup for Push; however, what I am finding is that it does not work as I would expect. Having both the iPhone and the Blackberry side-by-side, when a new message arrives, the BB instantly flashes and notifies me of a new message, the iPhone... nothing. I have to actually wake the device, unlock it and open Mail in order to see that I have a new message.
Is this the intended operational procedure or am I missing something. We have Exchange 2003 Server (with SP2) not that it should matter. Just find that a bit lacking if that is what is considered Push per Apple's definition. If the device is awake and Mail is running, I get notified, but lets be honest, how often is your device in standby mode (sleeping). I really want to pitch the BB.
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Mar 12, 2012
After update to 5.1 my Exchange email Account don't work
Same thing on my iPhone and my IPad
Regards
Info:
iPhone 3GS, iOS 5.1
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Apr 24, 2012
Using a MS Exchange account , if I delete a message on my iPad, how can I ensure it is not deleted off the server? I know how to do this with POP accounts on the iPhone but I can't find the same option on the MS Exchange account settings on the iPhone.
Info:
iPhone 3GS
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Jun 22, 2010
My exchange email worked just find with previous OS, not with both my Iphone and Itouch 3rd Gen Exchange email does not show anything other than folders, i have tried deleting account and re adding and restoring new phone or itouch factory settings with no luck.
any idea's?
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Jul 7, 2010
I have my Gmail account set up on my iPhone as Exchange, to get push email. The issue I am having:In my Gmail account settings, I have it set to send mail using only my initials, so that when I send a message to someone they will only see (A J) for example. When sending emails from my browser in gmail, this works fine. If I go to my iPhone, and send a response to an email thread, it will send from my full name. Any emails that I send from my iPhone automatically show my full name. Is there some type of account setting for this? I don't want it to use my full name when I send email from the phone. I have looked everywhere and don't see any setting for this. I have also called Apple support and they have no idea.
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Apr 20, 2012
iPhone Backup - Does it back up 3rd party(Exchange, gMail, etc) mail settings and Passwords?So when I go to transfer/restore my backup to a new phone, will the exchange account settings, like server, user name and password be restored to the new iPhone?
Info:
iPhone 3GS (8GB), iOS 5.1
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May 6, 2012
I am trying to connect my exchange email to my iPhone without using active sync. I am able to connect it to the Mac mail program on my MacBook pro with out ay issues. Can this be done on the iPhone? Please instruct.
Info:
iPhone 4S, iOS 5.1
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Jun 20, 2012
I just setup on my iMac my works Microsoft Exchange Profile so I can view my calendar and email all from macmall.
It works perfect. When i go to do the same settings on my iPhone, for some reason it won't connect. It does ask me for a domain which the imac did not but I leave it blank.
Info:
iMac, Mac OS X (10.7.1), 3.2 GHz Intel Core i3
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May 24, 2012
I need to change my email address?
Info:
iPhone 3G
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Jun 17, 2012
I am unable to send email using my yahoo mail account.
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iPhone 4S, iOS 5.1.1
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Jun 18, 2012
my BB: 9900 OS: 7.1 Bundle 1424 using BB Businese Cloud Service for connecting my Microsoft 365 email.I have problem after upgraded my BB 9900 OS from 7.0 to 7.1 since 14 June.
Once I active my email in BB after upgrade to OS 7.1.The email send/receive is ok after active, but the email in my mailbox which older than activation time, never download to my BB.Besides, the delete folder never sync with my mailbox, always empty, which my mailbox have many deleted email in delete folder.
And the send/receive of my BB is very unstable in my BB last few days, it will delay receive and fail to send, need resend again and again, I checked with local mobile service provider.They confirmed nothing wrong with their network, the problem only happen in BB Cloud service.
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Apr 14, 2012
For some reason I just can't find the option to setup Mail for Exchange. I've tried through all the different links to setup mail for exchange in my phone.
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Jul 12, 2010
Unable to use WLAN for Messaging Mailbox (Hotmail)
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Apr 20, 2010
I bought my E72 for around a week, and have exprience that having trouble for fetching emails, calendar and contacts using Mail for Exchange.I'm using a 3G SIM card with unlimited data usage so that no need to setting up a Wifi connection for internet broswing, and all of the settings which is come from my SP.I can even go for internet broswing but can't retrieve any contents about Emails, Calendar & contacts via Mail for Exchange with Google account.All of the settings are refer to http://www.google.com/sync .
Refer to the Mail for Exchange log, my MfE is Build : 2.01.000, device SW Ver : 023.00225-Jan-2010RM-530(c)Nokia, so it seems is the latest verions and updates.
Let's see the MfE log below (E72 with hard reset) :
25/01/2010 10:10:56 Mail for Exch. Build : 2.01.000
25/01/2010 10:10:56 Device Software Version: 023.002
25-Jan-2010
RM-530
(C)Nokia
25/01/2010 10:10:56 Device Model: E72-1
25/01/2010 10:10:56 Serial Number: 35523xxxxxxxxxx
25/01/2010 10:10:56 Setting OFFLINE Status to False
09/10/2009 16:00:11 Setting DISK FULL status to False
09/10/2009 16:00:12 New phone SW version or 1st time to run, doing full resync
2010/04/21 01:09:39 Setting OFFLINE Status to False
2010/04/21 01:09:39 Setting DISK FULL status to False
2010/04/21 01:16:13 Destination î–“o found via 3 access point
2010/04/21 01:16:43 Destination î–“o found via 3 access point
2010/04/21 01:17:03 Create User Initiated Job:0, Type:"AutoDiscover":
2010/04/21 01:17:04 Setting ROAMING status to False
2010/04/21 01:17:37 Create User Initiated Job:1, Type:"AutoDiscover":
2010/04/21 01:18:08 Profile Info
Peak sync schedule: Always on
Peak sync days: Mo,Tu,We,Th,Fr
Peak start time 08:00 - Peak end time 17:00
Off-peak sync schedule: Every 4 hours
Peak sync while roaming: Yes
Off-peak sync while roaming: Yes
Heartbeat interval: 11
Access point: 1,
Secure connection: Yes
Port number: 443
Out of office: Disable
E-mail sync: Enable
If conflict: Server wins
Remove email older than: 3 days
Calendar sync: Disable
Contacts sync: Disable
Tasks sync: Disable
2010/04/21 01:18:08 Profile Updated
2010/04/21 01:18:08 unable to open snapshot database (-1)
2010/04/21 01:18:08 OffPeakTime active
2010/04/21 01:18:10 Profile Info
Peak sync schedule: Always on
Peak sync days: Mo,Tu,We,Th,Fr
Peak start time 08:00 - Peak end time 17:00
Off-peak sync schedule: Every 4 hours
Peak sync while roaming: Yes
Off-peak sync while roaming: Yes
Heartbeat interval: 11
Access point: 1,
Secure connection: Yes
Port number: 443
Out of office: Disable
E-mail sync: Enable
If conflict: Server wins
Remove email older than: 1 week
Calendar sync: Enable
If conflict: Server wins
Initial sync: Delete items on phone
Remove entry older than: 2 weeks
Contacts sync: Enable
If conflict: Server wins
Initial sync: Delete items on phone
Tasks sync: Enable
If conflict: Server wins
Initial sync: Delete items on phone
Sync completed task: No
2010/04/21 01:18:10 Profile Updated
2010/04/21 01:18:10 Cancel Job:2, Type:"Sync Job On Profile":
2010/04/21 01:18:11 OffPeakTime active
2010/04/21 01:18:33 Cancel Job:3, Type:"Sync Job On Profile":
2010/04/21 01:18:35 Activation Tracking: Sent status report
2010/04/21 01:18:35 Report :
2010/04/21 01:18:35 PING Command Requested
2010/04/21 01:19:29 Error occurred during Ping.
2010/04/21 01:19:29 Exception during Ping.
2010/04/21 01:19:29 Unable to Process Server Response -- KErrCorrupt
2010/04/21 01:20:53 Unable to Process Server Response -- KErrCorrupt
Is this a server side failure or MfE Error? Before my hard reset, I've had a Error code of -15032 with MfE : 21/04/2010 00:11:36 Mail For Exchange Error -15032. What's the Error code meaning for?
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Mar 22, 2010
As a business we run Exchange 2007 and we now have 2 E72's using MfE to connect with the exchange servers.
Both of these users are former E71 users and were very happy with the E71, hence why they went with an E72 as they were reliable. It would seem that's not the case.
The main E72 (my bosses!) is taking forever to Sync and when it does it's hit and miss. he was at the other office last week and over the phone myself and a colleague had to remove all the settings, remove the mail sync connection in exchange, remove basically anything to do with the Exchange profile on phone a server to only then allow it to re-sync!
So to say he is a little annoyed with the phone at present is an understatement. To say I am fed up with it is probably not the best words but they will have to do with in a public forum.
It has the latest firmware... it's the 3rd Revision from what I have seen for this model. It should work with out all these issues.
The E71 with version 4.0 firmware and MfE 3.0 is a pocket rocket. Why is it then we can't have the E72 do the exact same thing? It would certainly mean that the next time my boss travels he doesn't have to worry about his phone having issues?
Can we please for the sake of lost hair, get an update that allows Nokia E72 users to download from Ovi MfE 3.0 and get some stability into this phone so that it works correctly? Either that or get a firmware that has the latest version of MfE built into it and is stable so support guys around the world don't have to wear the phone when their bosses get fed up with them!
Honestly, you built an E71 to work fantastic, how hard is it to get your latest product to the same type of specifications. It's almost a downgrade what you have produced.
Lastly Nokia, an update on when a new and hopefully better firmware for the E72 is availble would also be a godsend. I get asked everyday at the moment if there is a new one out. I would like to be able to provide an answer so we can live in hope these issues will be fixed.
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Jan 6, 2010
Hello, I just bought an XpressMusic 5730 phone and wanted to sync with my Linux laptop. I've been told the best way to do this is through gmail, which requires Mail For exchange (if I've understood correctly). I've been able to download it for a 5730 on the nokia website, but upon trying to install it says I'm using an incorrect version.Is Mail for Exchange available for my phone or not? The manual makes mention of it being one my options when configuring the phone, but all I can see is Email and Nokia Messaging.
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