Nokia :: N97 / Packet Data Connection Failure
Mar 12, 2010
I have a Nokia N97 and carrier service through AT&T. I subscribe to a monthly packet data plan which I have been using with my N97 for several months without issue. Several days ago my phone was no longer able to connect to the internet using my packet data connection. I was only unable to use the data connection with certain applications. The data connection would not work with the Ovi Store shortcut, Nokia Maps, the Nokia Web application, or the AP News widget. However, I was able to receive emails on Nokia Messaging through my data connection, and I was able to run my Fring application on it as well. I performed a hard reset which did not fix the problem.
I tried to adjust my network mode under the connectivity setting from Dual Mode to GSM, but that also did not have any effect. I then tried to run the setting wizard through phone setup to have it define my operator settings for internet, ect. After the wizard updated my settings I am now able to access the internet through the Nokia web application using my data connection. But maps and the ovi store still cannot connect using this connection.I have tried changing the connection settings under the maps application, but this has made no difference. Any help or advice would be very appreciated.
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Jan 8, 2010
On a fairly regular basis, once an hour approx, my N86 beeps and a message appears on the screen stating that a " data packet connection received". This also happens when I'm on a call and beeps in my ear.This is only a minor annoyance but an annoyance nevertheless. Any idea what this is and what I can do about it?
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Jul 5, 2010
I have a 5800 on Virgin with a contract that says I only pay for the internet on days that I use it. However the phone is making 4 connections per hour on it's own so I am paying even when I don't surf. A message relating to "packet Data Connection activated"(or on hold) appears on the phone regularly. Can anybody tell me what it is and how to stop it. (virgin can't seem to help).
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Nov 7, 2012
everytime i try to connect to the internet a message pos up and says that web:unable to perform, packet data connection not available.
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May 19, 2010
I have a N73, I have a mail account on Google. I created a mailbox in my phone, configured it with all settings. I enabled Automatic email retrieval and the interval time was 2 hrs. All worked fine. I got the notification in first run. I noticed that my packet data connection was active for whole day, in result phone battery was consumed too early.
I just want to know these two things:
1. Why the packet data connection is active all time? Cant it active only on the retrieval hours. Not in the idle position?
2. Why the email alert notifications has just stopped showing NEW EMAIL
I am just missing my important mails due to this problem of notification.
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Apr 12, 2010
I have a issue with my Nokia 5800 XM.instead of resetting in to Factory default.I have hard reset the phone. After that my service provider (Dialog GSM Sri Lanka) send me the MMS,and GPRS settings. But I cannot connect. It says connection not available WEB: anable to perform operation and when I tried to connect the wifi it asked the wap key and wont connect but the wifi icon is displayed on the top and I need to restart the phone to get red of it. This was working fine before.
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Apr 21, 2011
Frequently, a couple of seconds after ending a call with someone on my 5800, the screen is filled with the message "packet data connection active" for a moment. The message won't go away by clicking on the screen. The only way to force it away is by clicking the red button, but that would also take me away from whatever menu or application I was at, so I'd prefer not to do that. Also, I don't want to change to connectivity settings per se, (as seen in, for example, this topic: [URL]). Rather, is there any way to disable just the message?
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Sep 20, 2011
I have E63 which I bought & used in Australia (vodafone) for calls and internet there.phone is unlocked and have been using it in holland (telfort) for calls for the last 6 months.subsrcibed internet last week through provider. had several contacts with customerservice and put in all the right settings. now internet works on other phone,but on my Nokia E63 it says "Packet data: packet data connection not available"
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Sep 22, 2011
When a Packet Data connection is ended, it doesn't get recorded in Log list. As a result, I can't get Info of Data sent and received in the session. However, I can view Missed Calls, Dialed Calls, Received Calls, Incoming and Outgoing SMS. This problem has started since I updated my Phone Software to Version 022.014 (Release Date 2011-07-05).
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Aug 19, 2011
I just updated my E7 to Symbian Anna. But after that, any packet data connections for internet access are not listed in the log anymore. I have set off any filters. Prior to the Anna update, this was working fine.
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Mar 16, 2011
When I'm on a call people tend to get some sort of interference It seems like my packet data connection remains active and I'm sure that's what's causing it.Is there a way to disable the connection while on a call, I know its meant to do that but I don't seem to get notifications that the connection is being disabled.
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Mar 4, 2011
I was just wondering what this is.I think I don't need it being as I don't have a "Data Package" set up with AT&T...am I right?
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Jul 4, 2010
own a Nokia C5-00 since one week.My question(s): When using Maps the phone is always building up a packet data connection.1. Why?. I think it should be enough to use the integrated GPS-Signal (even if it takes a bit longer to find my position sometimes)2. Where can i durable shutdown this function?. I have changed all settings in the way that the phone should ask before building any connections, but that doesnt work.The phone is used in a rate model where i am one out of three members and that since bout 8 years. Im afraid that data costs are not really cheap in this "old" rate
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Apr 27, 2010
I recently brought a Nokia 5230 and I have a contract that allows picture messaging. The problem I have is if I try to send a picture message I keep getting the same message:'Packet Data: - Packet Data connection not available'.It's the same for connecting to the internet, has anybody else experienced this or can tell me how to resolve the problem please.
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Jun 11, 2010
I recently bought the Nokia 7230 unlocked in Germany because it really appealed to me in terms of features and the right price. When I returned home to the US and dropped in my AT&T SIM card, everything works okay except for any packet data or internet connection. Whenever I try to access any sort of data connection, it shows "Subscribe to Packet data". I have an unlimited Data plan with AT&T which allows internet access.Now, I wasn't expecting a perfectly smooth transition bringing a Europe-market phone to the US where the 7230 isn't even sold. After a 3-way phone call with AT&T and Nokia USA, they felt that because I could not edit or add Access point settings and AT&T doesn't sell the 7230, there was no way to make the packet data connection work.Does that conclusion sound right? It's not a huge setback to lose internet but I was looking forward to the upgrade in internet capabilities from my previous 6350.
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Aug 2, 2010
When I press the internet key I get the "Subscribe to packet data" message.How do I do that?
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Mar 29, 2010
I have set my e-mail account on my E72.Up until yesterday, the packet data connection was always on (the "3G" arrows logo was always on the upper-left corner), and new messages/updates were syncing on "real-time".Yesterday suddenly, the connection stopped, and now in order to retrieve new messages, I need to connect manually - and yet, after the sync process ends, it disconnect automatically.How can I set back the permanent connection?
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Feb 10, 2011
i have a Nokia C6-00 which keeps on connecting to mys service provider's packet data. So many times i have disconnected it in its Connection Manager Menu but it keeps on connecting automatically. It is really annoying since ts consume so much power that makes me to recharge the phone everyday,. I have checked for the Apps I have to find the culprit for the problem, but I I still don't know what application is responsible for that.Is it possible that I just delete my Internet configurations with my service provider?
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Jun 24, 2010
I'm trying to use the maps section of my nokia 6700, but having trouble as I keep getting the 'Subscribe to Packet Data error'.How do I resolve this?
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Jan 10, 2012
I have a Nokia N8 and the 3G cofiguration is correct, browsing always works. However, applications like Whatsapp, Shazam, Nokia Store, and many more can not connect to the internet, though they work perfectly on Wifi.
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Dec 15, 2012
I have the nokia 6700 slide. The other day I tried to send a picture to a friends phone but it could not be sent. Now for the last week I have Packet data could not send text to the person and I can't see how to delete this problem.Then of course nearly every time I go to use phone it flashes up. It's really annoying . Does this mean I have ruined my phone and if I can fix it myself please explain in step by step instructions.
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Aug 13, 2010
I have a problem with packet data but with fring and communities only, its working with browsing.Note that fring and communities are working very well with the WLAN.
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Apr 28, 2010
I was wondering if anyone can assist with this. I have an N86 running the latest v30.9 firmware. I have set the default connection in Settings > Connections > Destinations to 'Always Ask'. However, I have noticed that my phone is still connecting to the internet (3G connected icon showing on the standby screen) even when no other programs are runing (according to a long 'Menu' press). When I receive a call I get a message on screen advising that the packet data connection is on hold. 'Packet data active' shown on screen when the call ends. The log also shows the internet connection is being made and maintained often for hours on end, e.g. through the night. Although the amount of data being sent and received is relatively small, this is still a concern for the future if I'm ever roaming or on a metered tariff. Any help to resolve this is much appreciated.
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May 24, 2010
I just got the 5230 and am having trouble connecting to the net . i have had the settings from o2 uk sent to me but every time i try to connect to ovi, web browser, and to set up email , it says invalid packet data access point . now i have no idea what that means , but its annoying.can someone give me some help please.
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Jan 22, 2010
whenever i go online with my phone and want to watch a video on Internet i get the error msg "subscribe to packet data first", i have updated my settings and this seems to have had no effect.my phone is a nokia 6700class on o2 payg.
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Feb 8, 2010
I've had the 5530 Xpress Music phone since the end of November 09 and It's already been back for a repair, phone is fine now.Since I've had the phone, I have never been able to access the internet from it, everytime I try I get this message which say's Packet Data not found. I have tried going into setting's and at the moment mine is set to:- Packet Date Connection is:- When needed and Access Point is:- None No mater what I set is on, I still can't access the internet.
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Oct 26, 2011
I tried to update my N8 to Anna. Like many others, Anna 1/2 failed. So I tried restore to factory default and reinstall Anna. It worked fine. But for the past two days, I notice some problems with my phone which were not here before. ( I am in US, BTW) Extreamely short battery life. Before anna, I only needs to charge my phone every 2 days. Now, a full battery can only last for, T-Mobile 3G/Data keeps failing. Once in a while, I have to restart my phone because T-Mobile service failed. no connect. can not get online, or make phone calls. I have to restart my phone to get service back.
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Feb 25, 2011
It's all so confusing, my contract says I have internet, and I just rang up to confirm it... it's true but....How do I use it? I thought I could use it anywhere I want using the orange/t-mobile signal, but apparently I need to be within 300 ft of a router, or in a wi-fi hotspot zone. Not very helpful if I don't meet those criteria is it.When I try to use GPS it says " Network failure - This application requires a working data connection. "
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Oct 30, 2011
For the past few weeks the Maps program will not connect to the internet. It will bring up the local wifi that is available and say that the connection has failed. But all other uses of the internet are perfectly fine. Tried restarting. Firgured next step is to reinstall the whole thing but wanted to see if there was a solution that comes before that whole bit.
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Mar 23, 2011
everytime i want to connect to the internet, it says no packet data available.
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Dec 16, 2011
Is there any way to disable data packet? Because I want to disable it to prevent me from data cost, but allow me to use MMS. In manual, it didn't had any instruction to disable it. If there is no way to disable it, how do I delete data profiles? Because it has 3 profile, MMS, WAP and internet.
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