Eseries / Communicators :: After Anna Update On E7: No Packet Data Connection
Aug 19, 2011
I just updated my E7 to Symbian Anna. But after that, any packet data connections for internet access are not listed in the log anymore. I have set off any filters. Prior to the Anna update, this was working fine.
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Sep 20, 2011
I have E63 which I bought & used in Australia (vodafone) for calls and internet there.phone is unlocked and have been using it in holland (telfort) for calls for the last 6 months.subsrcibed internet last week through provider. had several contacts with customerservice and put in all the right settings. now internet works on other phone,but on my Nokia E63 it says "Packet data: packet data connection not available"
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Sep 22, 2011
When a Packet Data connection is ended, it doesn't get recorded in Log list. As a result, I can't get Info of Data sent and received in the session. However, I can view Missed Calls, Dialed Calls, Received Calls, Incoming and Outgoing SMS. This problem has started since I updated my Phone Software to Version 022.014 (Release Date 2011-07-05).
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Mar 16, 2011
When I'm on a call people tend to get some sort of interference It seems like my packet data connection remains active and I'm sure that's what's causing it.Is there a way to disable the connection while on a call, I know its meant to do that but I don't seem to get notifications that the connection is being disabled.
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Mar 4, 2011
I was just wondering what this is.I think I don't need it being as I don't have a "Data Package" set up with AT&T...am I right?
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Aug 29, 2011
I tried to update my e7 to Anna but my ovi suite doesnt show any update available.i tried using nokia software updater and that also doest not show any update available.
I had another e7 two weeks ago which detected the update and afte updating it it stoped charging and hence i had to return it to where i bought it from, now i got a new e7 and no updates are available for this e7.
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Aug 19, 2011
I did the update yesterday, and today i did charge it for a couple of hours, but now it has stopped charging completey. even through the usb connected to a PC, even a car charger and the direct wall charger. i Have two towers of the battery remaining. The computer does not regonise the device also. Could the port be damaged? or is it a software problem??
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Sep 14, 2011
1. nokia messaging not working after anna update. says "service not available for this device".
2. data traffic (through wifi or gprs or 3g) not logged in "logs" app. only SMS and voice are logged.
E7 is touted as a messaging machine and the latest and greatest creation from nokia. why such basic issues still not resolved?
how come i don't have those problems in all my other E-series?
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Aug 29, 2011
I have been trying to fix following two problems from past one week by going through various posts in this forum, but nothing has helped yet. I am hoping that brains in this forum can help me fix my issues.
After update to Symbian Anna
1) OVI store is not working. I am able to open ovi store and see apps but moment I click on download.. it just hangs there.I have tried installling QT files as mentioned in the forum I download QT files from Nokia which were in .sisx format. I am not able to install them either by directly copying in phone or via Ovi suite.I am getting Error 300.
2) Google Maps is not working. I have installed it multiple times. When I click on Google Maps to open it , a blank window comes and it closes automatically.
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Aug 19, 2011
Updated to the latest Anna on my E7 after it has collected dust in the desktop drawer for 3 months... (issue with incoming calls - should be solved with Anna).Afterwards I updated to the Ovi Store (2.12.042) offered as a separate download alongside Anna.That version wouldn't even startup.So tried to update to the latest Ovi Store (v. 2.12.043) and now the program at least opens but I am not able to logon and re-download any of my purchased apps?
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Sep 30, 2011
how is everyone getting on with anna esp.. in context with the battery life.. My phone gave me almost 48hrs before now after update its come down one n half day... same usage same apps..
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Feb 20, 2012
Can we get an update back to Symbian Anna while Symbian Belle comes out without all the faults mention below?Try it for a week and see the customers demand,We're loyal customers as an average this is the fifth device for each user,I'm planning to sell the current and buy a new without the update ?
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Aug 22, 2011
I was upgrading my Nokia E7 to symbian Anna and while installing Symbian Anna update 2/2 the phone told me restart to complete installation. But the installion was still running. I actaully restarted the phone while it was updating 2/2. I did so because the phone told me to restart. When restarted I couldn't find the 2/2 in the update list in the SW update. I can only see 1/2 and the other 2 optional items. but 2/2 was not shown in the update list. I hard rest my phone as I might be able to install them 2 but no luck. Now the phone seems to be working fine and the SW update says I have the latest software. Ovi update says I have the latest software.
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Aug 22, 2011
After the E7 Anna update, the first Ovi sync deleted about 1500 entries from my PC Outlook calendar.
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Oct 12, 2011
Got the Anna update via my phone Update, and after installation, I got the two important updates 1/2 and 2/2. I am not able to install 2/2, but the rest went fine. I have tried a Factory reset
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Sep 7, 2011
after updating to Anna,my E7 drains battery faster and multiple times a day produces a white screen with following error:"error in sys.excepthook original exception was:"when i press the menu key, the error goes away.
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Oct 3, 2011
my e7 has been restarting on its own continously after the symbian anna update. what can i do to stop this? it is becoming very frustrating.
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Oct 25, 2011
I cannot download and install the Symbian Anna 1/2 update, always when I try it says that the download and install failed.Same happens if I try downloading via Nokia Ovi, Nokia Software Installer or directly via phone menu.The Symbian Anna 2/2 update was installed with no problems.I have updated the E7 software to version 022.014.It seems that the E7 works with no problems, but in the software updater it is said that Anna 1/2 should be installed.
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Aug 18, 2011
Now after the E7 Anna update an external subtitles in video does NOT work anymore
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Jan 8, 2010
On a fairly regular basis, once an hour approx, my N86 beeps and a message appears on the screen stating that a " data packet connection received". This also happens when I'm on a call and beeps in my ear.This is only a minor annoyance but an annoyance nevertheless. Any idea what this is and what I can do about it?
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Mar 12, 2010
I have a Nokia N97 and carrier service through AT&T. I subscribe to a monthly packet data plan which I have been using with my N97 for several months without issue. Several days ago my phone was no longer able to connect to the internet using my packet data connection. I was only unable to use the data connection with certain applications. The data connection would not work with the Ovi Store shortcut, Nokia Maps, the Nokia Web application, or the AP News widget. However, I was able to receive emails on Nokia Messaging through my data connection, and I was able to run my Fring application on it as well. I performed a hard reset which did not fix the problem.
I tried to adjust my network mode under the connectivity setting from Dual Mode to GSM, but that also did not have any effect. I then tried to run the setting wizard through phone setup to have it define my operator settings for internet, ect. After the wizard updated my settings I am now able to access the internet through the Nokia web application using my data connection. But maps and the ovi store still cannot connect using this connection.I have tried changing the connection settings under the maps application, but this has made no difference. Any help or advice would be very appreciated.
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Oct 14, 2011
every 10 hours or so i have to reset my new E7 to open data connection (internet and e-mails).
After resetting no problems for some hours. I get my e-mails and connection to internet. but then again...
I have the newest firmware of Anna. No help from Nokia customer service. (I phoned 4 days ago)
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Sep 2, 2012
I am using E52 and I have installed Whatsapp Messenger. It uses my packet data connection and I am rob off my credit. The only way I know to stop this is to uninstall Whatsapp. Is there any way or an app on OviStore which can enable/disable my packet data connection as per my wish.
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Jun 18, 2012
I would like to share my View about E6 smartphone!1Really a Great Design and OS Design rom Nokia.Actually whenever i connect to WIFI and GPRS when i connect first time its connecting and i can use ,After i disconnect and if i try to reconnect both WIFI and GPRS not connecting ,Such that when i restart once and connect its connecting so whenever i need to connect WIFI and GPRS for 2nd time i need to restart my mobile.
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Jan 20, 2012
I have an E6. I have configured a GMail and Yahoo email accounts but have configured it to retrieve only at 8am. So data will be used only during that time or whenever a known internet accessing application is running.This was for around 3 months. As soon as I exit say Opera, the data connection would be closed.But for the past 2 weeks, the data connection refuses to terminate. Even when I manually terminate by going into Connections, it gets reconnected automatically.This behaviour appears suspiciously like a virus / spyware running hidden because task manager shows no running application other than F-Secure which is disabled except for theft protection.How to find out if there is any hidden process accessing the internet?How to know which applications run at startup?
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Jul 5, 2010
I have a 5800 on Virgin with a contract that says I only pay for the internet on days that I use it. However the phone is making 4 connections per hour on it's own so I am paying even when I don't surf. A message relating to "packet Data Connection activated"(or on hold) appears on the phone regularly. Can anybody tell me what it is and how to stop it. (virgin can't seem to help).
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Nov 7, 2012
everytime i try to connect to the internet a message pos up and says that web:unable to perform, packet data connection not available.
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Oct 12, 2012
I'm a proud nokia user, but lately, I've been encountering some problems using my Nokia E71-1. Whilst making voice and data calls, my phone fails and indicates ''connection error'' on the display.
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May 19, 2010
I have a N73, I have a mail account on Google. I created a mailbox in my phone, configured it with all settings. I enabled Automatic email retrieval and the interval time was 2 hrs. All worked fine. I got the notification in first run. I noticed that my packet data connection was active for whole day, in result phone battery was consumed too early.
I just want to know these two things:
1. Why the packet data connection is active all time? Cant it active only on the retrieval hours. Not in the idle position?
2. Why the email alert notifications has just stopped showing NEW EMAIL
I am just missing my important mails due to this problem of notification.
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Apr 12, 2010
I have a issue with my Nokia 5800 XM.instead of resetting in to Factory default.I have hard reset the phone. After that my service provider (Dialog GSM Sri Lanka) send me the MMS,and GPRS settings. But I cannot connect. It says connection not available WEB: anable to perform operation and when I tried to connect the wifi it asked the wap key and wont connect but the wifi icon is displayed on the top and I need to restart the phone to get red of it. This was working fine before.
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Apr 21, 2011
Frequently, a couple of seconds after ending a call with someone on my 5800, the screen is filled with the message "packet data connection active" for a moment. The message won't go away by clicking on the screen. The only way to force it away is by clicking the red button, but that would also take me away from whatever menu or application I was at, so I'd prefer not to do that. Also, I don't want to change to connectivity settings per se, (as seen in, for example, this topic: [URL]). Rather, is there any way to disable just the message?
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