Eseries / Communicators :: Cannot Download And Install Symbian Anna 1/2 Update
Oct 25, 2011
I cannot download and install the Symbian Anna 1/2 update, always when I try it says that the download and install failed.Same happens if I try downloading via Nokia Ovi, Nokia Software Installer or directly via phone menu.The Symbian Anna 2/2 update was installed with no problems.I have updated the E7 software to version 022.014.It seems that the E7 works with no problems, but in the software updater it is said that Anna 1/2 should be installed.
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Aug 29, 2011
I have been trying to fix following two problems from past one week by going through various posts in this forum, but nothing has helped yet. I am hoping that brains in this forum can help me fix my issues.
After update to Symbian Anna
1) OVI store is not working. I am able to open ovi store and see apps but moment I click on download.. it just hangs there.I have tried installling QT files as mentioned in the forum I download QT files from Nokia which were in .sisx format. I am not able to install them either by directly copying in phone or via Ovi suite.I am getting Error 300.
2) Google Maps is not working. I have installed it multiple times. When I click on Google Maps to open it , a blank window comes and it closes automatically.
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Feb 20, 2012
Can we get an update back to Symbian Anna while Symbian Belle comes out without all the faults mention below?Try it for a week and see the customers demand,We're loyal customers as an average this is the fifth device for each user,I'm planning to sell the current and buy a new without the update ?
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Aug 22, 2011
I was upgrading my Nokia E7 to symbian Anna and while installing Symbian Anna update 2/2 the phone told me restart to complete installation. But the installion was still running. I actaully restarted the phone while it was updating 2/2. I did so because the phone told me to restart. When restarted I couldn't find the 2/2 in the update list in the SW update. I can only see 1/2 and the other 2 optional items. but 2/2 was not shown in the update list. I hard rest my phone as I might be able to install them 2 but no luck. Now the phone seems to be working fine and the SW update says I have the latest software. Ovi update says I have the latest software.
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Oct 12, 2011
Got the Anna update via my phone Update, and after installation, I got the two important updates 1/2 and 2/2. I am not able to install 2/2, but the rest went fine. I have tried a Factory reset
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Oct 3, 2011
my e7 has been restarting on its own continously after the symbian anna update. what can i do to stop this? it is becoming very frustrating.
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Aug 27, 2011
I wonder to know how to adding new fonts to Symbian Anna on my E6. Most of my Word and PowerPoint documents require some special fonts, such as Courier News, in order to display correctly.
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Oct 23, 2011
Today while i was checking for updates thru my E7 , i found this update and its size was about one Meg. but i don't what is the purpose and nothing changed in my phone.
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Aug 25, 2011
When using a device with Symbian Anna (ie. E7 after firmware upgrade), is there a way to start using the phone without an Ovi account? I haven't found a way to bypass the login screen without entering credentials.This is a big problem for our company, because almost none of our users have Ovi accounts and we wouldn't want to create one for everybody.
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Oct 5, 2011
On Outlook, I've attached some pictures to some of my contacts (pictures o their faces).I sync these contacts to the new E6 phone, operating Symbian AnnaWhen someone calls me, or when I call someone, these pictures show up on the phoneThe problem however, is that a grey box that says "Calling..." pops up on top of the picture with the name and the phone number in the box. Roughly 40% of the picture is blocked on the bottom side. The weird thing is that there are a few of my contacts whose picture floats ABOVE the grey "Calling..." box. These are the exception though. Most of my contacts with pictures have half their face covered by this box.
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Dec 3, 2012
Is there a possibility to get an symbian anna homescreen on symbian belle OS (E7-00)?I have tryed numerous themes but all they do is change color and icons in my menus, but not the home screen.
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Nov 9, 2011
I received a message on my E7 to say that a software update was available. I did the install and after a restart, was prompted to do several more updates: Anna 1/2, Anna 2/2, Ovi Suite, Maps and Anna Service Pack. When the update finished I was told that Anna1/2 and Ovi Store had failed, while the others were all sucessful. I have tried it several times but it fails every time.The phone appears to be working OK but the failure of Anna 1/2 is a bit worrying as I do not know the significance of it and the Ovi Store failure is annoying as I cannot launch it. The Ovi Store would not launch previously either ,so I was hoping the upgrade to Symbain Anna would fix that
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Aug 22, 2011
I still can´t install new Symbian ANNA, my Ovi Suite and N8 still writte "No updates available". I tried every option, which is avaible for update, but answer is still the same :"No updates availeble"
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Aug 29, 2011
I tried to update my e7 to Anna but my ovi suite doesnt show any update available.i tried using nokia software updater and that also doest not show any update available.
I had another e7 two weeks ago which detected the update and afte updating it it stoped charging and hence i had to return it to where i bought it from, now i got a new e7 and no updates are available for this e7.
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Aug 20, 2011
I have a Nokia N8 with Symbian Anna. I purchased QuickOffice Pro from Ovi Store and it downloads but then fails to install. The trial version from the QuickOffice site also fails to install. Before I purchased QuickOffice I deleted the version of QuickOffice that came with Symbian Anna.Now I am left with no QuickOffice even though I have paid for it.Can someone suggest what I should do so I can install the QuickOffice Pro that I have paid for.
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Aug 19, 2011
I did the update yesterday, and today i did charge it for a couple of hours, but now it has stopped charging completey. even through the usb connected to a PC, even a car charger and the direct wall charger. i Have two towers of the battery remaining. The computer does not regonise the device also. Could the port be damaged? or is it a software problem??
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Sep 14, 2011
1. nokia messaging not working after anna update. says "service not available for this device".
2. data traffic (through wifi or gprs or 3g) not logged in "logs" app. only SMS and voice are logged.
E7 is touted as a messaging machine and the latest and greatest creation from nokia. why such basic issues still not resolved?
how come i don't have those problems in all my other E-series?
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Aug 19, 2011
Updated to the latest Anna on my E7 after it has collected dust in the desktop drawer for 3 months... (issue with incoming calls - should be solved with Anna).Afterwards I updated to the Ovi Store (2.12.042) offered as a separate download alongside Anna.That version wouldn't even startup.So tried to update to the latest Ovi Store (v. 2.12.043) and now the program at least opens but I am not able to logon and re-download any of my purchased apps?
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Sep 30, 2011
how is everyone getting on with anna esp.. in context with the battery life.. My phone gave me almost 48hrs before now after update its come down one n half day... same usage same apps..
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Nov 21, 2011
Please tell the Symbian Belle update release date for E6 in India.
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Aug 19, 2011
I just updated my E7 to Symbian Anna. But after that, any packet data connections for internet access are not listed in the log anymore. I have set off any filters. Prior to the Anna update, this was working fine.
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Aug 22, 2011
After the E7 Anna update, the first Ovi sync deleted about 1500 entries from my PC Outlook calendar.
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Sep 7, 2011
after updating to Anna,my E7 drains battery faster and multiple times a day produces a white screen with following error:"error in sys.excepthook original exception was:"when i press the menu key, the error goes away.
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Aug 18, 2011
Now after the E7 Anna update an external subtitles in video does NOT work anymore
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Sep 17, 2010
I have two questions for people in Nokia before baying this new communicator
1. Are they intend to put in final production of the E7 device the Symbian^4 O.S?
2. If not, will it be possible to upgrade this device from Symbian^3 to Symbian^4 O.S?
That is, I think, the crucial problem in final production because the Symbian^3 is breaking in the everything except in visual part of UI which is a little bit démodé.As I can see on the Symbian page they are rushing to change this with a lot of changes in this part of O.S.it will be very disappointing to me baying such a device and after half a year faced with a new O.S. (specially UI which is most important for users-the name told us this-UI)
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Jul 1, 2011
I'd like to install an additional language to my phone.Does Nokia provide any online resources for this purpose?I have checked with Nokia Service in Tallinn, Estonia - I was told there is just one service address in whole Estonia that can do this + it'd take about 2 weeks.
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Aug 19, 2011
just finished updating my c7 to symbian anna, i have succesfully installed the 2-part updates, and also other new updates like ovi, my problem is the photos menu....when i open the photos menu, the usual you should see there are all the pics taken from phone, pics taken from bluetooth or from the pc, videos taken from phone, and vids taken from bluetooth and pc....
all are allright except for this, my problem is i cant view pics that are taken from bluetooth or the pc...i can view the other pics, and the vids but not the photos from the pc. i can view them using an alternate way, but i have to go to the file manager and locate them..this wasnt the way it should be and will give me a harder time, i want the normal way... what i want is to view them instantly at the photos menu..
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Aug 30, 2011
i have tried many times to update to anna however is came out an error code 12014. and then after i have reinstalled the ovi suite i came ot a different error code 12017 Nokia Ovi Suite version is 3.1.1.85
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Mar 2, 2012
How can I update symbian anna to belle! I have x7 and ovi 3.3.86 shows no updates available!
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Sep 8, 2011
I updated to Anna on an N8 during the first days of the release and I'm still enjoying my phone.
Firstly, Swype isn't working on my phone, it has never worked before and i was hoping it would with the Anna update but it still doesn't. Whenever I install the App, my phone freezes, i can't open anything that requires use of the Keyboard(Messages, Conversations, WhatsApp). The phone just keeps quite until I uninstall Swype.
Secondly, When you use Grid, there is an icon called Signal Boost, when opening it, it says System error... Not sure if anyone has ever experienced this.
Lastly (for now), are we supposed to purchase Shazam and QuickOffice 7 or a plan is being made to have an update that allows full access to both the apps in the near future? N8-00,Galaxy Tab 10.1
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Oct 2, 2011
I downloaded the Symbian Anna and honestly, it's not as great as it's been made out to be!Now I want to revert to the earlier S3 version and am unable to do so! What can be done to regain the old version of the OS?
I tried a Restore to factory settings from the phone, but it just goes back to factory settings with ANNA, how do I change the OS back to the earlier one?
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