Nokia :: N97 Software Updater - Unable To Update Says Device Not Connected
Apr 12, 2010
I read allot of posts and tried allot of solutions but untill now none worked for me
i use windows 7 ultimatie 64 bit, installed the ovi suite and the nokia software updater.
then why i try to update the device software it says the phone is not connected, when i then reconnect the phone i can press continue but immediatly after that its says its not connected again. even though the ovi store has it still connected and i can browse the phone from the pc aswell.. I tried different usb ports, i tried it on an win xp machine ( with same results ).
Currently my n97 had software version 1.2 i believe, when i use the phone itself to update it says no updates available.. i dont know whats wrong, because other then the update everything works normal.
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Apr 5, 2010
After having my E71 for over year and a half I decided to update the software for the first time. I backed all the stuff and downloaded nokia software updater. When I started software it found my device and the update. Then it downloaded the software and started to updating. My screen turned black and etc. In the middle of the update, about 5 min in to it, I got an error message saying that connection with my device got lost and it suggested that I turn on the device and start it again. Which I did. When I turned it on and tried again I was getting the same message that connection with my device was lost. I exit the nokia software updater and tried it again and since then updater is unable to find my device. FIY, when I connect my device with USB I get the following modes: PC Suite, Mass Storage, Media transfer, Connect PC to web.I choose PC Suite.
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Jun 29, 2010
I have some software problem with my Nokia E71 . SO i decided to update my mobile Software. so i downloaded NOKIA SOFTWARE UPDATER V2.5 en . After that when i start it shows error that :" Unable to retrieve device information " and shows 4 suggetion that remove battry and like that.. I had do all this things. but till it doesnt starts. i have also tries this softwre in windows XP SP3 and windows 7. But same probelm in both . When i connect myu phone with my pc then PC SUIT turn on and it shows that your mobile is connected but NOKIA SOFTWARE UPDATER can't . . So what i do now?
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Jan 14, 2010
Nokia have finally updated 5800 FW but i am unable to download it because the NSU isn't working correctly. Everytime I open the program I get the message;
"Nokia Software Updater has attempted to connect to the internet but has failed three times. This could be because of a poor-quality, slow or intermittent internet connection, or restrictions due to a firewall.
If requested by your firewall, Nokia Software Updater needs the following applications to gain access to the internet:
nsl_host_process.exe
nsu_u_clienti.exe" The program will then close down.
I have a good, steady internet connection (10mb) and all firewalls are off. I have done some searches on this issue but I was wondering if a solution was found for the problem?
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Jul 6, 2010
I have many troubles with updating my n97 (Product code 0576503) from v21 to v22.i have try Ovi Suite v2.2.0.241 but after preparing to install i got message ( installation failed - the connection to device was lost.....)
and in NSU v2.5.2 i got (no software available for your device - Please not that your mobile service provider, operator or carrier may not have approved the latest nokia device firmware available........)And on FOTA after downloading and restarting i got (This update is not compatible with your device)
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Jan 15, 2010
My N900 is telling me to update through the PC and not over the air. But when I go to the Nokia USA website the device is not updateable. Is anyone else having this problem?
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May 18, 2010
I have just reinstalled the firmware on my N95 ( via Ovi Suite, product code 0534851 - V. 35.0.002 ). Next, i wanted to update my Maps platform, because this firmware still has the classic Nokia Maps 2.0, and the Ovi Map Loader says i need to update to Ovi Maps 3.0 in order to download the maps. So, I installed the Nokia Maps Updater 1.0.12 (the latest, i suppose. i've just downloaded from the nokia website), I exited the Ovi Suite, started the Maps Updater, and i get this error: "Cannot get enough information about the phone [3].Unspecified error [1]." Tried it on a friend's E51 and same error.
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May 20, 2010
I'm having a problem when trying to update my Nokia 5230 using the Nokia Suite.Please note; my phone is plugged in, there is an update for my phone as the last time it was updated was when it made manufactured (nov 09). The USB mode is on 'PC suite'. I have downloaded all the latest versions of the Nokia Suite.
When I click 'Update Phone Software", it takes me to the updater. When it comes to the 'Searching for a connected device', it hands for about 1-2 minutes, then says "Unable to find device".
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May 9, 2012
Currently still unable to update device product cod: 059M539. I'm not alone a number of other users with same product code reporting this issue with same product code:Lumia 800 Update Thread (Bottom of page 14 and 15)It's a non-carrier varient (Sim free) so no operator to approve update.Nokias own website lists the update as available for this product code in the UK:Nokia Lumia Update Page But still unable to download for a long while now - This update has been out ages. No luck with e-mail support - They keep saying it depends on country/product code (Which I checked on the website!) and send stock replies which is frustrating. Please can we get a proper response on this or someone to check it out/diagnose the problem.I'm stuck on 1600.2475.7720.11414 and Nokias website says 1600.2487.8107.12070 should be available for my device. I've tried updating via Zune on PC and Windows Phone 7 connector on Mac but it always says its up-to-date despite the fact it clearly isn't.
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Oct 10, 2011
I decided it might be a good idea to update the software on my blackberry since I haven't checked in probably almost a year. So I plug it in, Desktop tells there's an update for BB Desktop so I decide to update that first, downloaded, installed, done. Next I see an update for the Blackberry (Tour 9630) device, so I click update. Then it tells me I need the latest version of Desktop again (wtf?). So I click update Desktop (again) and then it starts installing packages.
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Oct 26, 2014
My 4 month old Xperia Z2 has always worked fine until today. It was connected to my Mac computer, and I was asked to update Sony bridge for MAC. After about 10 mins it said Update Failed on the computer. I disconnected the phone, but now the phone wont turn on - all I get is an error message saying "Software update failed, make sure that your phone is connected to the computer and try again"
However when I connect it, the device isnt recognised.
I cant switch the phone off or on, all thats happening is a continuous loop of red light and then the error message (it's on charge at the moment)....
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Jun 18, 2010
I used the Ovi suite to install the free maps on my E72 which work great but the software itself is very poorly written, too many bugs and problems so i would like to uninstall it and use the PC suite instead. can I now update my phone using the PC suite with it's updater software or do I have to now rely on the Ovi suite.
The reason I ask instead of having two pieces of software is i want to a Vista/XP (two machines) clean install followed by a Ghost DVD so the smaller image the better (plus i dont like to have **bleep** installed on my machine:-)
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Jul 9, 2010
my Nokia 5800 XM was connected to computer, and i can retrieve files from it, but when i come to software updater, it show me a message that, there is no device connected.
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Mar 7, 2011
I've used the Nokia Communicator since the 9000i, these phones take a beating and keeps on ticking. I dug forth my old Nokia e90 after my iPhone fetish disappated. However, I've never updated the firmware of my e90 and thanks to the Ovi software, I can't even though I want to.I've tried on three seperate machines and they all give me the exact same error message in both the Ovi suite and the Software Updater. (See attachments.)The three machines I tested it on are all Windows 7 32bits. I've been googling like a mad man and I see several others have had this issue with their phones. I've also tried every trick in the book (remove expired root certificates, disable firewall, restart twice, disable antivirus etc.) to absolutely NO avail.
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Jun 7, 2012
I have been trying to update my phone over 4 hours already. and now it is completely dead
Info:
iPhone 4, iOS 5.1.1
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Dec 10, 2010
I having problem to update Sony Ericsson Xperia x10 to 2.1, when it comes to the point to unplugging USB, and then holding the back button/plug in USB, it just doesn't do anything for me., but after a while, the phone just restarts and nothing happened.
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Jun 7, 2010
I've being trying to update my device software but it's impossible, not even downloading the archive from the web.
Everytime I plug in my phone and open the blackberry manager to do whaterver it gives me the message that I haven't installed the Blackberry Device Manager . I updated my desktop manager to version 5.0, and I tried to update my device software and it says that I don't have any updates, after that I have deleted the files device.xml and vendor.xml but again when I plugged in my phone it comes the message that the Blackberry Device Manager is not installed. I've uninstalled the desktop manager and it let me use once but again no update for my phone software and then again the same message that i haven't installed the Blackberry Device Manager
My carrier company here in Ecuador wont help me cause I bought the phone in the USA, but anyways I have friends that have the same problem as and they have bought in Ecuador to Movistar (my carrier) the same phone and the update to 5.0 doesn't work.
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Jul 3, 2010
I am a new user of BlackBerry so I start to use Curve 8520 version 4.6.1.314 Platform 4.2.0.135 with PIN 22519E9E. I am located in the Philippines and my Service provider is Globe Telecom. My problem is I am unable to update my Device to 5.0. I tried first using the desktop software and I am getting a message That my device has the latest software. Then I tried using the web update and This time I am getting a connection error message and finally I also tried the other Option which is downloading the device sofware supported by my service provider I saw three options and downloaded them all then installed in my PC (two v4.6 and one 5.0). Then I launch my desktop sofware but this time I got an option to update my device 4.6. What I want is to upgrade it to 5.0 so I tried again via webupdate but I am also getting The option to update it to 4.6. I tried to delete the two 4.6 version folder in share folder Research in Motion folder locate in Program file folder/Common file/research in motion/shared Then tried to update again via deskstop and web but I got the same result on my first attempt To update my device..I really need someone to help me with my problem. I am unable to Install facebook 1.6 and unable to sign in to YNM applicatio that is why I wanted To update my device to 5.0.
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Jan 21, 2010
The thing is when I am using Nokia Maps 3.0 I can't use Wi-Fi as a connected service. I mean there is no option inside for using WLAN on Nokia Maps. Did anyone have this problem before?
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Jun 25, 2010
I tried to update my Nokia X3 with Nokia Software Updater. And after installing from 4.01 to V8.40, I lost "Windows Live Messenger" and "Ovi Contacts" . Can some one please tell me as how I can get these applications back.
I love these applications and I was using them a lot.
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Nov 19, 2012
is there any difference between Nokia Software Updater and Nokia Suite?
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Apr 29, 2010
after hard reset,3.0 map version changed to 2.0 map version.I tried to download maps 3.0 via maps updater but it appears on screen: cannot get enough information about the phone,unspecified error.Please help me solve this problem.
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Mar 21, 2010
I bought E72 two weeks ago. Glad at first days. Start to get mad few days later when Ovi maps crash/restart (what the hell happened, it was ok previously??) I check the firmware and its still ver 021. So I download the Ovi Suite and Softaware Updater (for E72). My PC OS is Windows XP SP2. The Ovi Suite is crash every time I open it (windows error). So I unstall it and download PC Suite (for E72) and PC Suite works fine .. I try some menus like backup, copy photos, etc. and its oke. Then I try to run Software Updated from PC Suite. But It can not recognize my phone! I follow every single step that mentioned in the SU dialog or in SU help including removing the battery, disconnecting usb cable .. even reinstalling and redownloading the SU and PC Suite. And it still doesn't work .. SU can not recognize my phone while PC Suite can. I have reinstall and redownload SU & PCS twice! Why is it so hard to just update a firmware?
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Feb 25, 2010
I am on version 1.2009.44 but version 2.2009.51 is available on my N900.I go to download and it says I need to download through the nokia software updater on my PC.So I connect it to my PC suite and run software updater and it cant find anything it says I am all upto date.But I am not.any help?
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Apr 9, 2010
My E71 is 300.21.012 18-06-2009 RM-346 Nokia E71-1(350.02).Upon using Nokia software Updater its says firmware up to date and no new firmware available.But i know new version 400.21.013 is out there.How can i update.Does anyone have similar issues.
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Mar 9, 2010
being on the business trip, I updated firmware on my E66 last night. After that I realized, that the map software distributed with the new firmware is old (2.0 or older), and doesn't even work, I got only notice I am supposed to download the new version. Before the update, I was using Ovi Maps 3.0 with paid navigation. Now the Maps Updater seems to have problem to download the Ovi Maps, I tried this on several internet connections already. It's saying "Cannot get enough information about the phone[1]. Connection to the map server has been interrupted (9)." Is there any chance to fix this in short time?
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Apr 9, 2010
I can see so mant thread and discussion about the new firmware for nokia n95 8GB(RM-320), according to that the new firmware version is v35, but when i use my S/W updater its showing the update version as V31(the same i have in my Smartphone).
Can any one help me, is this update is not yet release to India or any issues with updater?
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Feb 14, 2012
Nokia Software Updater 3.0.400 running on Mac OS 10.6.8.
Every time I turn on my computer, Software Updater starts and sits its little icon up with the power and wireless icons.
There's no reference to this in System Preferences > Accounts > Login Items.
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Jul 16, 2010
I downloaded the nokia software updater but it just refuses to work on my PC. It keep showing configuration error". Can someone help me please?
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Apr 22, 2010
This is the error I get each time I try to run Maps Updater.Underneath it says "Unspecified error [1]"
The website tells me I can update to Ovi maps so I've installed Ovi Suite, got all the firmware and software updates, follow the instructions to download and install Maps Updater.First it seems to object to another version of map loader or maps updater running, so I close Ovi Suite and its OK then it gets the next error in th title here.
Error Cannot get enough information about the phone[3]..I've tried this multiple times and still no progress.
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Apr 22, 2010
I have problem with application maps updater... after update the firmware in my cell phone to 202.12.01 I can't install maps application.I have error : Error Cannot get enough information about the phone[3] "Unspecified error [1]"
I've tried this multiple times and still no progress..
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