Nokia :: N95 Error During Map Update Via Maps Updater
May 18, 2010
I have just reinstalled the firmware on my N95 ( via Ovi Suite, product code 0534851 - V. 35.0.002 ). Next, i wanted to update my Maps platform, because this firmware still has the classic Nokia Maps 2.0, and the Ovi Map Loader says i need to update to Ovi Maps 3.0 in order to download the maps. So, I installed the Nokia Maps Updater 1.0.12 (the latest, i suppose. i've just downloaded from the nokia website), I exited the Ovi Suite, started the Maps Updater, and i get this error: "Cannot get enough information about the phone [3].Unspecified error [1]." Tried it on a friend's E51 and same error.
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Apr 29, 2010
after hard reset,3.0 map version changed to 2.0 map version.I tried to download maps 3.0 via maps updater but it appears on screen: cannot get enough information about the phone,unspecified error.Please help me solve this problem.
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Apr 22, 2010
This is the error I get each time I try to run Maps Updater.Underneath it says "Unspecified error [1]"
The website tells me I can update to Ovi maps so I've installed Ovi Suite, got all the firmware and software updates, follow the instructions to download and install Maps Updater.First it seems to object to another version of map loader or maps updater running, so I close Ovi Suite and its OK then it gets the next error in th title here.
Error Cannot get enough information about the phone[3]..I've tried this multiple times and still no progress.
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Apr 22, 2010
I have problem with application maps updater... after update the firmware in my cell phone to 202.12.01 I can't install maps application.I have error : Error Cannot get enough information about the phone[3] "Unspecified error [1]"
I've tried this multiple times and still no progress..
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Apr 28, 2010
After received my phone from Nokia care in Cairo "EGYPT", I found my phone firmware (32.001) and custom version 32.001053.1; I tried several times to install new version of Nokia OVI maps but the message about "Maps Updater Error Cannot get enough information n about the phone[3 ]" appeared. I saw the tickets about E75 and the sis file for OVI map 3.01 installed but get error update in phone display.
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May 5, 2010
Error occured after updating to latest firmware v 35.0.002 and installing Nokia Maps Updater.
N95 (1)
Windows XP
Further issue: maps will not startup on phone.
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May 2, 2010
I have unsolved problem until now. I have Nokia 5630 (buy in Czech Republic), I updated to latest firmware 012.020 and after that I canīt connected with Nokia maps updater (it shows the announcement like topic - see attached file). I try hard to reset and many, many things but without positive results. Is it this problem solvable?I want to use Nokia maps and I donīt. I want to buy Nokia GPS module but it is useless in this time. It must be any solution from Nokia company.
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Jan 26, 2010
In Maps Updater you can or could select all the countries & provinces you wanted then start the download and come back later when it had finished. Using Maps in OVI Suite, you have to select and download each item one-by-one. I download a couple of entire countries plus about 8 individual French provinces. It's a real pain to have to keep coming back to see if one item has finished so you can select the next, especially since after each French province finishes the selection always jumps back to 'Albania' and I have to navigate back to France again. Sorry, even if you are on commission from the Albanian tourist authority, I have no plans to visit Albania for the time being!
Seriously though, is it so hard to retain the tick boxes to select all the maps and voices you want before you kick of the downloads, so you don't have to spend an hour watching progress bar and can do something more useful with your time? I just find the functional redesign baffling. Next time I'll go back to using Maps Updater, and hope this isn't going to be entirely superseded by OVI Suite, at least until it has the multiple-choice tick-boxes!
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Mar 9, 2010
being on the business trip, I updated firmware on my E66 last night. After that I realized, that the map software distributed with the new firmware is old (2.0 or older), and doesn't even work, I got only notice I am supposed to download the new version. Before the update, I was using Ovi Maps 3.0 with paid navigation. Now the Maps Updater seems to have problem to download the Ovi Maps, I tried this on several internet connections already. It's saying "Cannot get enough information about the phone[1]. Connection to the map server has been interrupted (9)." Is there any chance to fix this in short time?
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Apr 25, 2010
Right so Ovi Suite 2.1 doesn't appear to do anything with maps Maps Updater complains about another instance being active (have to kill NokiaMServer.exe process) and then can't find my phone via BT (Ovi can) Moreover, what does Maps Updater do? Does it update the maps, update the map sw? I can Never remember And what about Map Loader? Does that install new maps to the device, or update the Map sw? Wouldn't you expect that whichever sw is used to download new maps would also be able to check if there are newer versions available? And the amazing Ovi Suite (sarcasm) doesn't this do anything with Maps? Who knows... And free navigation for the N79??? Status? Will this ever be supported? The applications may as well be written in Finnish, because I sure as heck can't figure it out (BTW Helsinki is a lovely city though and the ppl are friendly, but a guy I met there with a N97 said he hated the darned thing and would be upgrading to an iPhone asap)
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Apr 9, 2010
My E71 is 300.21.012 18-06-2009 RM-346 Nokia E71-1(350.02).Upon using Nokia software Updater its says firmware up to date and no new firmware available.But i know new version 400.21.013 is out there.How can i update.Does anyone have similar issues.
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May 1, 2010
I have updated the firmware on my 5800 to version 31.0.101.I have tried to update Maps from version 3.01 to 3.03. Each time I try, the update fails.The on-air update fails without any detailed messages. The update via USB cable fails with an error message "unknown error code 5".Does anyone know what is wrong and how to resolve this problem?
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Jul 16, 2010
I downloaded the nokia software updater but it just refuses to work on my PC. It keep showing configuration error". Can someone help me please?
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Jun 2, 2010
I yesterday installed Nokia Software Updater 2.5.2 (LATEST) on my PC Running-
Windows 7 ultimate 32-bit build 7600
No ovi suite installed.
I had some problems in my new software V50 of Nokia 5800. I tried to reinstall the firmware but there is no option to reinstall as earlier versions of NSU had.
But in help file of that NSU(5.2.5) it is written that-:''After the phone has been detected and identified and the update information checked, Nokia Software Updater displays a summary on the PC screen. If you want to continue updating your phone software, click the Update button. It is also possible to reinstall the same software version that is already in the phone.Now what do I do as in my NSU there is no option to Reinstall?
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Jan 6, 2010
i did plug my nokia 5800, ovi found out that my maps could be updated...it deleted all my older maps and as it tried to download the new one i always get this message "internal error the software faced an unknowed error.try again later" i have more than enough space on my memory card (5.3 Go free) , i tried downloading the france map piece by piece and it stille don't work, even with the language files which are about 2Mo . the download start with the progression bar but never end
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Feb 27, 2010
I recently bought a 5230 on a talk mobile monthly contract and I'v had a few connection problems. First of all I can't check for updates for my phone or the software on it. I just get an error message which says 'connection error'.Similarly with Maps it simply won't connect to the internet saying 'something went wrong with the connection, please try again'.The other internet accessing functions of the phone, like the browser and ovi store etc, work fine. Does anybody have any ideas as to what the problem might be?
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Jan 15, 2010
My N900 is telling me to update through the PC and not over the air. But when I go to the Nokia USA website the device is not updateable. Is anyone else having this problem?
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Apr 12, 2010
I read allot of posts and tried allot of solutions but untill now none worked for me
i use windows 7 ultimatie 64 bit, installed the ovi suite and the nokia software updater.
then why i try to update the device software it says the phone is not connected, when i then reconnect the phone i can press continue but immediatly after that its says its not connected again. even though the ovi store has it still connected and i can browse the phone from the pc aswell.. I tried different usb ports, i tried it on an win xp machine ( with same results ).
Currently my n97 had software version 1.2 i believe, when i use the phone itself to update it says no updates available.. i dont know whats wrong, because other then the update everything works normal.
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Jan 5, 2013
I am receiving a strange error when trying to update the maps on my N8 via PC.The error is as follows:There isn't enough space left on your computer to update your maps or voice guidance files. free up some space from the drive C: and try again. You need 17.7GB, but at the moment, you only have 22.4GB left.Unless numbers have changed in 2013 22.4GBis MORE than 17.7?p.s. also tried on different pc with 27GB free and get the same error.Nokia suite version used is 3.7.22
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Jun 29, 2010
I have some software problem with my Nokia E71 . SO i decided to update my mobile Software. so i downloaded NOKIA SOFTWARE UPDATER V2.5 en . After that when i start it shows error that :" Unable to retrieve device information " and shows 4 suggetion that remove battry and like that.. I had do all this things. but till it doesnt starts. i have also tries this softwre in windows XP SP3 and windows 7. But same probelm in both . When i connect myu phone with my pc then PC SUIT turn on and it shows that your mobile is connected but NOKIA SOFTWARE UPDATER can't . . So what i do now?
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Jun 25, 2010
The maps in my Nokia X6 16gb are gone after i ran an update in which it says will delete the old maps and voices to replace newer ones. Upon completion of the update, when i checked maps that are available in my device,Instead of new updated maps, there is only 1 map left which is Hong Kong and Macau, and i don't live in either one of it. Tried downloading the maps through the Ovi Suite, always got the message "The connection to the Ovi Maps server timed out"
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Aug 10, 2010
I've bought a new 5800 Xpress music recently and have three questions with Ovi maps:
1. I don't see any satellite (photo) maps when selecting the satellite mode in the display options; instead, the map is just filled with a pattern of alternating dark green and light green linear areas. How do I enable real satellite data, as shown in the attached picture?
2. The update speed of the map when navigating on foot or by car seems very slow. Is there some way to increase / improve this?
3. The phone doesn't seem to recognize really well if I hold it vertically or horizontally. Can I improve that behavior, or switch between manually?
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Jun 18, 2010
I used the Ovi suite to install the free maps on my E72 which work great but the software itself is very poorly written, too many bugs and problems so i would like to uninstall it and use the PC suite instead. can I now update my phone using the PC suite with it's updater software or do I have to now rely on the Ovi suite.
The reason I ask instead of having two pieces of software is i want to a Vista/XP (two machines) clean install followed by a Ghost DVD so the smaller image the better (plus i dont like to have **bleep** installed on my machine:-)
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Sep 3, 2015
I tried to install xtrasmooth but i got the error: error executing updater binary.. On croma i got an error about the system partition...
Already tried to wipe and reboot to recovery and unmount system partition.
Are there any special instructions for the 16gb variant?
I remember that on my oneplus i got the same error message about the updater binary, i fixed it flashing a zip that changed the device name...
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Mar 7, 2011
I've used the Nokia Communicator since the 9000i, these phones take a beating and keeps on ticking. I dug forth my old Nokia e90 after my iPhone fetish disappated. However, I've never updated the firmware of my e90 and thanks to the Ovi software, I can't even though I want to.I've tried on three seperate machines and they all give me the exact same error message in both the Ovi suite and the Software Updater. (See attachments.)The three machines I tested it on are all Windows 7 32bits. I've been googling like a mad man and I see several others have had this issue with their phones. I've also tried every trick in the book (remove expired root certificates, disable firewall, restart twice, disable antivirus etc.) to absolutely NO avail.
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Mar 1, 2010
first, will maps work in 2700 classic at all ?
second, will it work offline without using gprs ?
third, can i update my maps s/w since .sis file dont work in 2700 ?
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Jan 22, 2010
Yesterday I installed the new free Ovi Maps and managed to download some maps and voice guidance files onto it as well. Yay for the free new gadget. But somehow my compass doesn't seem to work anymore. Or rather, it stays white and I don't see the map tilt. With the previous version I would just move the phone along all axis for a few seconds and it would turn from white to yellow to green (as described in the manual). Here, nothing happens, no matter how long or how often I turn and twist the thing.Is there a different way to do it in the new Ovi Maps? Am I doing something wrong? Is it a bug? If so, am I the only one with it?
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Sep 1, 2010
Today I decided to install the latest maps available in ovi suite.When I install them I get an error "disc C full", it wants me to remove files to make space available. The thing is, that I now have 20.9MB of free memory there, so I doubt that it can really be insufficient. I think it's rather a bug. I would normally deinstall previous version and install the new one, but since I need this navigation, I can't risk that after deinstalling old one new program won't install anyways.So, any suggestions on what to do? There's nothing left to remove from phone memory.
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Aug 23, 2010
I came across a weird problem with online connection. I use a Nokia X6 (16GB) + external bluetooth GPS receiver for faster and more accurate positioning.When I open MAPS and I have bluetooth GPS ON it's impossible to connect to online services like weather, michelin, OVI placemarks sync.It seems the app can't handle a BT and WiFi connection at the same time. Most of the time it can't connect and some times ti crashes.If I turn BT GPS OFF then connection is normal.
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Jan 28, 2010
It used to work this way Each time you start Ovi maps the phone makes a connection using GPRS/3G access point and made Sent ~2kb Received ~6kb transfer Now, on regular bases (every 1 minute) the phone connects to supl.nokia.com - Positioning Server and trasfers data which is not admissible Note I had this test while not having GPS lock (indoors). I will do the test outside as soon as possible! Anyone else experience this problem?
Message Edited by leon_plovdiv on 28-Jan-2010 11:10 AM
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Jan 26, 2010
I have a 6110 Navigator and when I try to update ovi maps, I get a certificate error. This is the first time I've used Ovi, and I managed to update to the latest phone software version. When checking for updates, it lists maps but is impossible to install. Is this being fixed?
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