BB Curve 8500 :: Unable To Download Update 5.0 For Device
Jun 7, 2010
I've being trying to update my device software but it's impossible, not even downloading the archive from the web.
Everytime I plug in my phone and open the blackberry manager to do whaterver it gives me the message that I haven't installed the Blackberry Device Manager . I updated my desktop manager to version 5.0, and I tried to update my device software and it says that I don't have any updates, after that I have deleted the files device.xml and vendor.xml but again when I plugged in my phone it comes the message that the Blackberry Device Manager is not installed. I've uninstalled the desktop manager and it let me use once but again no update for my phone software and then again the same message that i haven't installed the Blackberry Device Manager
My carrier company here in Ecuador wont help me cause I bought the phone in the USA, but anyways I have friends that have the same problem as and they have bought in Ecuador to Movistar (my carrier) the same phone and the update to 5.0 doesn't work.
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Aug 21, 2010
I recently received a message telling me that an update was available for App World. I downloaded the update, installed it and rebooted. Now I am unable to download apps. When I hit the download button it takes me to the sign in for BlackBerry ID, then to terms and conditions and then to my ID settings! The only way I can get off this screen is to press Discard, which takes me back to where I started! I just keep going round in circles.
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Jun 5, 2010
I tried updating from the blackberry website. When the Application Loader launches, it only provides me with the option of maintaining my OS and downgrading my OS to the older 4.6.1 version. I have previously used the exact same steps on another Curve 8520 and I had successfully upgraded the OS. After the upgrade was successful on the first phone, only did I try upgrading the second phone. Is there anything I did wrongly the second time around?
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Jul 3, 2010
I am a new user of BlackBerry so I start to use Curve 8520 version 4.6.1.314 Platform 4.2.0.135 with PIN 22519E9E. I am located in the Philippines and my Service provider is Globe Telecom. My problem is I am unable to update my Device to 5.0. I tried first using the desktop software and I am getting a message That my device has the latest software. Then I tried using the web update and This time I am getting a connection error message and finally I also tried the other Option which is downloading the device sofware supported by my service provider I saw three options and downloaded them all then installed in my PC (two v4.6 and one 5.0). Then I launch my desktop sofware but this time I got an option to update my device 4.6. What I want is to upgrade it to 5.0 so I tried again via webupdate but I am also getting The option to update it to 4.6. I tried to delete the two 4.6 version folder in share folder Research in Motion folder locate in Program file folder/Common file/research in motion/shared Then tried to update again via deskstop and web but I got the same result on my first attempt To update my device..I really need someone to help me with my problem. I am unable to Install facebook 1.6 and unable to sign in to YNM applicatio that is why I wanted To update my device to 5.0.
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Apr 5, 2010
My bb device was never locked to any network, but i am currently on Globe Telecom in the philippines.
I downloaded the OS package for that carrier from URL...and installed it on my pc.It then asked me if i wanted to run the desktop manager and i chose to do so.i plugged my bb in and clickd on the application loader -> update software but there was no option for the v.5.0 software.
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Jan 17, 2010
i buy new 8520, how to verify my 8520 device ?
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Jul 27, 2010
I got my first Blackberry ever yesterday. I've been wanting one for years but I finally got it and I cannot set up my email or download any apps. Each time I got to setup the email the only option is 'I want to use a work email account with a Blackberry Enterprise Server' But I don't. And I know to download apps you have to download the app world. I did it via the desktop but apparently my phone is compatible?
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Mar 3, 2010
I am having problems today with my 8520 Curve. I keep receiving a message from donotreply@blackberry.com informing me that my emails are not being delivered to my device. It goes on to tell me to turn on the IMAP setting for all mail on my email account and validate my account. Having checked, my IMAP settings are correct so I re-validated my Bkackberry and, for all intents & purposes the email account is now valid. However, I then shortly receive another message exactly the same from donotreply@blackberry.com. I have gone round this cycle 3-4 times now but am still not receiving emails.
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Aug 30, 2010
I think i have the same problem with a few BlackBerry Users out there. I can't view SMS even though there's clearly a notification stating that i've a new SMS. I need to go to View SMS inbox to view the message.
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Feb 13, 2010
The Case:
The customer tried to sync his blackberry with blackberry desktop and few hours later start an amazing number of new emails into one of his POP3 mail accounts.the emails follow this problem http://www.blackberry.com/select/es/support/kb/internet/KB04254_-1.shtml so yes, the customer did install the desktop with BES option and he have BIS. carrier: Movistar - Uruguay Blackberry 8520 @ 4.6 few screens to be clear and help to explain as the previous link says i had:
- Uninstalled the Blackberry Desktop software from pc.
- Deleted all Service Books
- Whipe the phone (also third party apps)
- Deleted the BIS Account
- i did checked if it has the right configuration at admin provisioning site (was right,it had BIS)
- Made a new BIS account
- Added the two customer Email accounts
- Restored the backup of phonebook, calendar, tasks, sms, email. (NO service books restored)
but two hours later, the customer once again get the unstoppable mail, the mails came to his mail box, not just the divice, and is just with one of his accounts. did i do something wrong? what more can i do? any suggestions?
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Jun 7, 2010
I've today invested in this device, and I'm having trouble getting the browser to work, I did have a gander round the forums and the blackberry support section about this problem.
I've created the Wi-Fi Connection its come up as "Wlan_089A8C"
I still can't connect to the browser.
I see the browser is "HotSpot Browser" But in the general properties how do I change the Default Browser To another browser for this to work?
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Aug 3, 2010
How can I download email attachments (word files) from my 8520 to my laptop, when my laptop does not have an internet connection but my phone does? I have the software loaded and the cable, but can only see a way to download pictures, music, etc.
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Apr 13, 2010
I have several dozen pictures that were added to my new Curve 8530 from my old phone before I had an sd memory media card, so they're sitting in the internal device memory. How do I transfer them to the media card, and can I "select all" to move them all at once or do I have to go picture by picture?
Also, I use Desktop Manager for Mac. Is there any way I can move them around through my Mac Finder? Would I have to disable Mass Storage? In what situations would one enable or disable Mass Storage and MTP? (OK, that's probably a second topic; but I haven't found a good explanation of what it is.)
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Jul 18, 2010
I downloaded a new fancy characters app sent to me by a friend. Even since my phone has been acting up. The one problem I have not been able to fix, it's that I can't access bbm 5.0. I have the icon on my home screen however, when I select it nothing happens. I have deleted it and re-installed it several times already and that didn't work. I have had to re-install the old version of the bbm and that version works fine. I have a curve 8520 from T-mobile and OS 4.6.
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Sep 13, 2010
When I try to scan for networks I get a message saying that the wifi can't b turned on.
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May 11, 2010
I have the Curve 8520.I am a unique case of this, because with T-Mobile there is a way you can have a Blackberry without the data plan, so when I am trying to connect to the internet, it is ONLY through wi-fi.
On the home screen, the Wi-Fi Logo is lit up white, and it says the name of my network. However, when I try to access any webpage, the message comes up:"Unable to connect to the internet, please try again later. If the problem persists, please contact your service provider."It HAS worked before.
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Apr 27, 2010
I have a local wifi service that works great with my laptop, but when I try to connect to it using the BB, it does not allow me to connect. I am not even getting to the user name/password prompt. It goes through the redirecting page then comes back after several seconds with a "bad query". I have tried the hotspot browser, firefox and Internet explorer with the same results. I have deleted the entry for the wireless connection, cleared all of my cache including cookies. I have neighbors that connect to the same wifi with their iPhones and it is no problem for them. Why would a BB be different. Curve 8530 v5.0.0.508.
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Apr 24, 2010
I had to do a software update this morning for my phone so I did this and in the process it got to the screen that says:
Overall restore Progress:
1%
Current Database:
BBGrouops
69%
Elapsed Time:
28:55
It has been stuck here all day! I called Fido earlier and asked them what to do and they told me to connect to my computer, I have done that and have tried everything and the problem still exists.
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Sep 18, 2010
Got a Curve 8520 and since updating yesterday, the frame rate when recording video has dropped significantly meaning jerky/jumpy video. It may be worth adding that even when in video camera mode but NOT recording the feed is still jumpy. I can see the difference by watching video I recorded before the update and also by comparing to my wifes phone (exactly the same as mine) which has not had the update yet.
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Jul 6, 2010
I have many troubles with updating my n97 (Product code 0576503) from v21 to v22.i have try Ovi Suite v2.2.0.241 but after preparing to install i got message ( installation failed - the connection to device was lost.....)
and in NSU v2.5.2 i got (no software available for your device - Please not that your mobile service provider, operator or carrier may not have approved the latest nokia device firmware available........)And on FOTA after downloading and restarting i got (This update is not compatible with your device)
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Jul 8, 2010
I only get the option to have the buissness enterprise option and not setup my own so I can't update phone ?
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Mar 1, 2010
So I began this process at 9AM and thank goodness it went somewhat flawless. I did a backup of my 8530 and then began updating via the new desktop .654 to my 8530. I did have to tweak a few things like facebook and the home screen but other than that it was ok.
I posted earlier and am posting this so others might realize that this is a long process -- hope this helps someone else who thought it might be a few hours but not 5!
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Jan 20, 2010
for the past week i was unable to access my email services. I have done a handheld wipe as well on my phone also after that which result that my email icon etc is not showing anymore. When i run a diagnostic test everythingis fine except for the PIN-PIN.
Blackberry registratio:Yes
Connected to Blackberry: Yes
PIN-PIN: No
I phoned my service provider and according to them everything is in order on there system. They have tried to resend my email service books but i don't recieve it. Data service etc is working fine and my phone register on the blackberry network. Please assist as i am unable to setup my emails etc or connect to messenger etc....
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Jun 8, 2010
IM Carlos and im new to this phone and I had a couple weeks now and I used the camera on my phone and was able to zoom in and out before but now it wont let me zoom in and out and I tried the shortcuts that it came with but nothing works.
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Jul 6, 2010
my Curve 8520 has just received an update.however, since doing so, I am unable to set the alarm on my clock and blackberry app world keeps crashing on me.
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Aug 31, 2010
I have a new Blackberry Curve 8530. When I set it up, I was able to synchronize my Outlook calendar to the BB but not my contacts. I was unable to synchronize my contacts because it said my BB was set up for wireless synchronization. I tried to follow the instructions for truning off wireless synching, but when I go to options in my contacts there is no wireless synchronization field for me to change. What am I missing?
Also, I updated my operating system and now I am unable to sync my calendar. When I try to select the organizer data to synronize, it won't let me select calendar because it says that calendar is not installed (and it won't let me select address book because it says it is syncing wirelessly). I have reinstalled my BB Desktop software and I read on another post that gmail might be a problem so I no longer have my gmail account on my BB. When I open my BB Desktop manager on my computer, I get a message saying "unknown error reported," which is why I reinstalled my Destop software, but I still get this message after the reinstall.
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Sep 18, 2010
I am unable to log into twitter on my curve 8530. Whenever I do, I get the message "The username/password combination provided is incorrect. Please try again." Any suggestions?
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Jul 11, 2010
I am unable to open text messages.I can see them arrive and read the first line in the message list, but cannot open them.I have tried all the options that are offered on the little dot dot dot key, and get the same result.I also took out the battery and rebooted the thing.It worked the first day I had my 8530, but now it doesn't.
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Apr 10, 2011
I have got Curve 9300 with OS v5.0.0.977. I am unable to receive anything using Bluetooth from the paired device but sending anything to other device is OK.
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May 31, 2010
I am using the Curve 8530 which I started using with Rogers not too long ago. My friend has the same phone and got it the same time but hers has the software v5.0 yet mine still has v4.6. I want to be able to upload the new software but for some reason I am unable to. When I try to update it it tells me I already have the latest version, yet I am the only one of my friends with this phone that does not have this new software.
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Jan 16, 2016
I'm going to preface this with the nagging feeling I may be completely off-base with how I think OTA updates while rooted/custom recovery works, but here goes anyway.
I got my 6P at launch, and immediately went and rooted it. Everything's been fine except for the constant notification that there's an OTA update available. I've got TWRP right now, so just attempting to reboot through the system's standard update installation doesn't do anything.
I thought I'd just grab the manual updates and flash them from the web. I was positive I grabbed the right Before-to-After .zip, but trying to flash it through TWRP just results in it failing. Nothing breaks on the device, it just boots and runs normally, but I'd still like to get these updates installed.
What I'm currently thinking is that instead of chasing down build number update zips, I'd just use the downloaded one specifically and attempt to install it via TWRP. This poses the question:
1. Where does Marshmallow download OTA updates to when it attempts to flash them when you reboot?
and then the follow-ups:
2. Can I even do this via TWRP, or is there a different process that I should use that I've somehow totally missed?
3. Post-OTA update, will I need to re-root? (Not a big deal, just wanting to set my expectations)
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