Xperia Z2 :: Software Update Failed - Device Isn't Recognized When Connected To Computer
Oct 26, 2014
My 4 month old Xperia Z2 has always worked fine until today. It was connected to my Mac computer, and I was asked to update Sony bridge for MAC. After about 10 mins it said Update Failed on the computer. I disconnected the phone, but now the phone wont turn on - all I get is an error message saying "Software update failed, make sure that your phone is connected to the computer and try again"
However when I connect it, the device isnt recognised.
I cant switch the phone off or on, all thats happening is a continuous loop of red light and then the error message (it's on charge at the moment)....
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Jun 28, 2012
When I plug in my iPhone 4 to the computer the USB device is not recognized and the device doesn't show up on iTunes.
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iPhone 4
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Aug 24, 2010
Yesterday I updated my x10 (global edition) to R2BA026, since that I find I can only charge my phone when I connect it to my computer, it's charger can't work anymore...
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Jun 15, 2014
I have a problem with my Xperia Z2. I tried to make the update of my device but my computer shutdowned during that.
When I turn on my phone, i have this message "The software updated failed.Make sur that your phone is connected to the computer and try again".
The computer doesn't recognize the phone and the phone shut down after this message.
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Apr 28, 2012
My iPhone 4 is not being recognized as a USB device by my computer, therefore I can't synch to iTunes. It is also not being recognized when I plug it into the USB port in my car, so it is something with the phone, not my PC. I have the latest iOS on the phone and everything was working fine until today.
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iPhone 4, iOS 5.1
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May 7, 2012
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Sep 17, 2010
Just got myself a BB 8900, however it dosent seem to have any device memory, i have looked under memory in the options menu and it doesnt say anything about device memory and when i connect it to my PC i cannot find the phone on my computer unless i have a memory card pluged in,
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May 12, 2012
my iphone 4s will not charge or be recognized when plugged into the computer after the ios 5.1.1 software update why is this? i have used many usb cords also.
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May 22, 2011
I just bought this phone Sony Ericsson Xperia X10. First of all, there was no CD for installing softwares however i got the PC companion software from the internet
but the main problem is that when I attach my phone to my laptop (windows 7) using the USB provided, i get a msg saying:
"USB Device Not Recognized
One of the USB devices attached to this computer has malfunctioned, and Windows cannot recognize it."
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Mar 3, 2011
My Sony Ericsson Xperia X10 won't charge, and I can see I'm not the only one struggling with this! My problem was at first that my phone only would charge when it was connected to the computer with the usb. I bought a new charger but my phone wouldn't charge then either. So now I'm desperate to a solution, because now it doesn't charge when it's connected to the computer either.
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Jul 15, 2012
Device Manager of 6630 failed to update/synchronise .Server not responding is my feedback I recieved.I have everything correct in my profile settings.
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Apr 12, 2010
I read allot of posts and tried allot of solutions but untill now none worked for me
i use windows 7 ultimatie 64 bit, installed the ovi suite and the nokia software updater.
then why i try to update the device software it says the phone is not connected, when i then reconnect the phone i can press continue but immediatly after that its says its not connected again. even though the ovi store has it still connected and i can browse the phone from the pc aswell.. I tried different usb ports, i tried it on an win xp machine ( with same results ).
Currently my n97 had software version 1.2 i believe, when i use the phone itself to update it says no updates available.. i dont know whats wrong, because other then the update everything works normal.
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Sep 10, 2012
My Xperia Ray - ST18i doesnt wake up from standby if i don't connect it to the USB of my laptop. I have upgraded it to 4.0.4. It also doesnt charge if i plug it to any powerpoint and only charges with my desktop/laptop.
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Apr 1, 2012
Am trying to update my bb but when the module is been download, it always stop on the way. The report is "An error has occur when dowloading software for your device.lease, check your internet connection or try later, if the problem persist". I have a very good working internet connection. I have tried everything posible but still having the same. The whole module to download is 821 and the module already downloaded is 710.
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Sep 9, 2012
i was charging my Xperia V on my laptop, and i received a call. Because of the rush, i just unplugged it off the cable and answered. When i plugged back in, the files in the memory card were no longer avalible from the phone (apps included) and it can't even read it with a SD adapter. I tried it on my desktop and i'm able to see the files, but i can't either format or move/copy/etc. Tried already to format in a mac, a camera and another phone, and failed. Tried another memory card on my phone and it works. Also tried with the SD adapter unlocked, and failed as well. I want to format it or remove the write protect.
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Jun 14, 2012
my iphone is charging when it is connected with adapator but it is not working when it is connected with computer.
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iPhone 3GS, iOS 5.1.1, model MB715LL ; 16GB
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Aug 28, 2011
2 days ago i did the 2.3 update on my phone, since the upgrade my phone refuses to recognise the sim card in my phone. Also if i try to connect my phone to pc vis usb cable it says 'please insert memory card and reinsert usb' tried this maybe 10 times nothing. So my question is how the **** do i get the phone to recognise that there is a memory card in it? I don't need the SD card for contacts etc as they've all been synced just really want my photos/music back & be able to use my camera again.
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Aug 5, 2011
my phone says initialization failed sim not recognized I've tried another sim and that dosent work either I've done the. Battery and sim out to reboot but nothing working?
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Nov 19, 2012
I used my Blackberry 9900 ( Carrier : o2 UK, OPerating system: OS 7.1) to make a call and noticed it was running out of battery. I then placed it on my table only to return to find it dead. I have tried everything from connecting the phone to 4 different computers, with and without the battery, I have also used about 3 or 4 other batteries and it still wont come on or show any sign of life. The worst part is whilst researching the issue online, I noticed other people mention a light or a sign comes up but with mine there has been no light, no sign, just DEAD! I tried the App Loader method but no PC recognises the phone when connected. The phone was never dropped or wet or ever misplaced or mishandle. I have had it for just over a year and this is puzzling.
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Jun 14, 2012
Had an unusual problem with my Iphone. Its been syncing fine with my XP pc and itunes is fine up to last night, my son had his iphone and connected it to my profile but it didnt sync as you would expect, however now the problem is no apple product will connect correctly to the pc on any profile?We have 2 i phone 4s and 2 ipods 4th gen they all now connect as image devices and itunes doesn't recognise them I think its something to do with the PC seeing the iphone / ipod but im not sure, I have reinstalled itunes and everything else is up to date. but I'm baffled now?
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iPhone 4S, Windows XP Pro
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Feb 6, 2014
I connect my Z3+ often to my desktop computer (Apple Mac) to sync/charge/backup. Recently I noticed that it not being recognised when I plug it in. The only way I can get it to work is to reboot the phone, whilst connected via USB. Then, after its fully booted, it works as expected.
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Apr 25, 2012
my computer always ends up not responding while trying to update the software to ICS. I've tried to update the phone for many times and always ends with my computer become not responding. and i've tried to update with 2 different computers and get the same result.
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Nov 4, 2012
I get the Message "System Update failed while downloading. Restart the device and try again" every time I try to update.
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Apr 23, 2011
After many attempts backing up, I have finally done so......But when PC companion is 'preparing' to update..it doesn't. It says Installation Error...'unable to install or start phone software update componnets'. 'the update of software failed'. I have tried again
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Nov 19, 2011
I just tried to update my MT15i using SEUS 2.11.11.21 to FW 4.0.2.A.0.42.It failed.1st try:Loaded battery (99%)Switched off phone Took out battery for about 5 minutes and put it back in.Started SEUS, held return button, proceeded as required...Firmware download seemed OK.Actual update failed near the end.Phone does not start up - just displays warning message
2nd try:I'm not sure about the battery: I had the phone plugged in for five hours but as it just looped through the power on sequence and showed me the warning message again and again I really do not know whether there was any power in it.Took out battery for about half an hour.Took out SIM and SD.Put battery back in Uninstalled SEUS Rebooted PC Installed SEUS Rebooted PC Else as above...
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Jun 12, 2012
Using PC Companion I have progressed to what I can only assume is the end of the preparation phase after 3 hours, the progress bar is complete; and then I get this meaningless message that the update failed.
This is very frustratiing as there is not much clue about what caused the failure. If it is because of a missing component, as pointed out already, why can PC Companion not check at the start of the marathon preparation that everything is in place and we will not waste so much time connected for nothing.
I have tried SUS and that fails because Windows can't find S1Boot with that remarkably phone procedure. I have looked at downloading S1Boot, as suggested, however then there are warnings on Warranty. Does PC Compantion/SUS download not contain S1Boot?
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Jul 9, 2012
I have a XPERIA X10 mini/pro and I just installed PC Companion on my computer. After the installation the SW indicated that there is an update available. Unfortunately I get a message:"The update failed". The failure occurs at "Prepare" during the "starting update engine" phase.
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Dec 12, 2014
I got a notification yesterday on my sony Xperia Z3, asking for an update using Sony PC Companion, i did it and then it said that a network problem has occured, and from that point on, when i try to power the phone it says " the software update failed, make sure the phone is connected to the computer and try again "
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I tried the "power button + volume up" when charging, the phone started powering on and off all the time and after an hour it got really hot ! I was so scared so I unplugged it.
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Nov 9, 2010
i have a x10 mini which is an o2 pay as you go purchased in england. i followed the sony erricsson instructions posted on Internet to upgrade my phone. after a fun filled few hours the other evening, and after rebooting the phone for a final time the phone was still at v1.6. the pc companion software downloded and appeared to update the phone correctly. now if i try to repeat the upgrade process the pc companion says that the phone's software is up to date.
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Dec 20, 2010
Having installed the update I then went into back up and restore to restore my phone settings but it hasn't worked properly. Only about 20% of my phone book is showing and it says the SIM card is not available, none of my Apps returned and a theme I paid £1.99 for hasn't loaded properly as it's only got the wallpaper and none of the modified icons.My full contact list is still on the SIM card as I checked it in my previous phone that my Dad now has so why isn't it appearing on my phone? It's extremely inconvenient not having access to it as I don't have a back up anywhere else and most of the missing numbers are the ones I use regularly.
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May 10, 2011
I am a new user of the x10 mini pro and would like to update it. I have been following the update instruction from this site, installed companion but during the update the phone switches itself off and the update fails. I have tried one work around involving checking the 'charge battery' but this didn't work and the phone still shuts itself off.
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