Motorola XPRT :: Screen Freezes After Startup?

Aug 26, 2011

I have an XPRT that I obtained from Sprint 30 days ago. Like phone but having issues with screen freezing up when phone turned on. I travel and must turn off phone when getting on plane. Once I get off, I turn on XPRT and it appears to boot up but then freezes or the screen goes blank. I pull the battery, re-insert battery, and power on. Same thing will happen again so I pull battery and go through same cycle. Usually after two cycles, the phone is fine but it can take 4 or more. I took the phone back to the Sprint store where it was purchase and it happened to the tech while he was trouble-shooting this problem. He did not have an answer and he looked at widgets and aps and saw nothing unusual. All apps or widgets are either from Android market or Motorola. Phone has been charged using Motorola supplied charger. Sprint store took back this phone and game me a new one. Seemed to work ok but just go back from trip and same issues. I turned the phone off last evening and turned it on this morning. It would boot up but took 4 cycles to quit either freezing or blank screen. This is getting to be a painful solution. I do have the latest software installed.

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i recently downloaded the update 4.1.110 MB 612. so far the audio issue we have all been discussing seems to be fixed. Now, i am having freezing screen issues. the screen just stops responding to the touch. for example, yesterday someone called me, i saw them calling, it was ringing, i tried to slide the green button to answer but nothing happened. it was frozen/stuck. this has happened 2 times now. not just when someone calls but just in general when i am trying to unlock my phone. when i tried unlocking my phone, nothing happened. i pressed the power button to wake up the phone but nothing. it was just a black screen. finally i held down the power button and it eventually turned off and powered back on.

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Jul 8, 2011

I am having the same issue with no audio on the incoming side. Occasionally on the sending side also. Also data will occasionally go out. The solution for both of these for me is to cycle the airplane mode toggle to turn the radio off/on.

Also I am having an issue where I get "staticky" moving dots on the display. Pressing the power button off/on to cycle the display fixes it.

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Sometimes, when I am actively using my XPRT, scrolling a web page, or looking at game scores, pretty much any activity I use the phone for, the screen will just shut off. I have the delays set very high, like 2 minutes or more, but the screen still gets in the mode of just wanting to be off.

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