Motorola Atrix 2 :: Why Won't ATRIX2 Update Work
Nov 22, 2012
I'm currently using software version 2.3.6 (GINGERBREAD) and my phone keeps telling me that my phone is ready to update to 67.21.125.en.US (ICE CREAM SANDWICH - US). I am able to download it, and when it restarts my phone the little android unpacking symbol shows up like it is installing just fine. When it finishes all the normal startup screens are displayed, but when the phone is ready to use, it says update failed. I'm not sure why this is happening. I've tried it while charging, while not charging, while on WIFI, while using only cell data, while in airplain mode, and every other way I can think of. Motorolla even lists it as being available to update as of October 12th this year, but I'm still not able to get it working.
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Dec 30, 2012
When checking for system update, all I get is perpetual checking for update... it doesn't give you the up to date message anymore. Have tried #35468# for log in, but no help. Thought service updates were still being supported?
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Jul 10, 2012
I have had my Phone for 1 1/2 years yesterday the headphone jack stopped working. I tried master reboot, different head phones nothing works is it a phone issue or a software issue?
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Oct 19, 2011
I down loaded theAT&T Code reader, but when I go to a QR code, it tries to find the website but always comes back "Website unavaible" but I can get it on my daughter's I-phone ....
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Jan 5, 2012
Some keys in the keyboard don't work in my Atrix. Keys y, h, and b to be specific. I tried 3 different keyboards. The keys work OK when flipped horizontal. This makes me wonder if its a hardware problem as the keys y,b, and h are in a almost straight line on the keyboard.
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Dec 5, 2011
It looks like thip topic has already been dealt with, but I am experiencing similar problems with my (new) Atrix. Facebook messages do not load through Atrix's Motoblur's messaging widget. The updates seem to be fine, though the contact's pictures do not come up. I deleted group messages from my Facebook homepage (not all of them, just the visible ones on the front page) and I also checked my IMEI, but still nothing.
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Oct 11, 2011
I've had my Atrix for a couple of months now and I noticed this problem back within the first 30 days but thought it was an issue with our network at work..ie the wrong password. After getting our tech guys to set the right password I have tried to connect to the WiFi at work but it gets to the point of obtaining an IP address and disconnects. I know the password is right because my co workers newish laptop will connect and another coworkers Iphone 3GS will connect.
My Atrix will connect at home, Applebees guest and the local hospitals guest connection. The work connection is secured with WPA/WPA2 PSK according to my phone. It's a small work place and really the only person that would every use the connection would be me and honestly I'm a little peeved that I can't get it to connect. The routers are probably about 3 years old so I'm not sure what that would have on them but they should work just fine with this phone. I can't really log into the routers and change anything there because of some other things that are networked into the system. Are there any setting I can change in my phone that might force it to work?
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Sep 27, 2012
I just got the car dock, which I really like (I had one of my original Atrix 4G) I was wondering if anyone had a recomendation for a protective case for the phone that will work with the car dock. I prefer the thinner silicon varity, buy I really want one that will fit with the car dock. Looking at the dock there seems to be a removable insert to be able to accomodate a thicker case.
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Nov 1, 2011
Will the Bionic work with a Atrix (1st gen) lapdock?
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Sep 26, 2011
or whatever they are called. How do I delete a profile, and also other things that came on the phone that I do not want?
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Jul 5, 2011
just got an Atrix and found it can't work well with my motorola T215 hands-free device. T215 can't activate voice dial when Atrix screen is off (sleep mode?). Any advice how to make it work as it's not safe to unlocked the phone while driving and make a call (though true the data of the phone is much more safer than the driver now!)
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Nov 21, 2011
I have a few problems with the Atrix 2 and curious if others see these things.First...I really like this phone. I like the size, the weight, the speed, the apps, etc. was annoying enough that I decided to use my bluetooth headset. The sound improved immeasurably by doing that. But, I noticed that while at work, listening to music, that I couldn't turn on wifi while I had bluetooth engaged. The music would haltingly play, like a skipping disk, until, finally, after about 30 seconds it stops altogether. As soon as I turned off wifi, the bluetooth playing would reengage where it left off and play perfectly.I also notice that with the plugged in mic or with my bluetooth headphones connected, if a call comes in while I'm listening to something, about 1/2 the time, the phone wouldn't ring or vibrate.
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Dec 13, 2011
The app works normally in portrait mode (showing artists or songs or whatever I choose) but when I flip it to landscape mode, it just shows the blank grey/blue screen that is the background on the music app home page (where you can choose now playing, library, internet radio, etc.) and it just sits there... doesn't load anything at all.
This is an exceptionally frustrating problem for me as I use my Atrix with an HD dock and the cardock (meaning I have to basically unmount my phone from the car dock to get a different artist. If I use the (useless) music launcher in the cardock home page, I can get to the now playing screen and pick the "smart DJ" button to get a new list of songs, but it'd be really nice if I could choose an artist I wanted to listen to (or a playlist, or a song for that matter) without having to take my phone out of the cardock, flip it to portrait mode, and then place it back in the cardock (quite dangerous while driving I might add)
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Sep 14, 2012
My volume buttons no longer work on my Moto Atrix phone. I was thinking about taking apart my phone but taking off the back does not make it any easier to get to where the volume buttons are.
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Jul 25, 2011
I can only get audio to work.... Anything I should be doing to get the video to work?
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Jul 19, 2012
I have a Pattern Setup as my lock screen for my phone, and 2 out of the 3 times I try to unlock it, it doesn't work. I try to drag the pattern out, but it thinks i lifted my finger and the lines go red, like when you guess the wrong pattern, and the lines go crazy, shooting to random dots on the lock screen, making it very tempremental. When this occurs i just click the lock button to shut the screen off, and then try again. Even after I do this, it still won't work and the lock screen will go crazy.
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Jul 28, 2011
Has anyone managed to get Skype contact sync to work with their Atrix? I added the Skype account but it doesn't seem to synchronize any contacts. I've also had the account mysteriously vanish from the list of accounts.how to get this working?
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Jun 28, 2011
In the Settings, Applications, I noticed the Double Tap Home Launch function. I've tried using it, and it doesn't launch anything. I've tried setting it to camera, messages, and text...but nothing. Should I exchange the phone?
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Oct 3, 2011
I have set my Wifi Sleep Policy to "Never", because i like to strem my music with DLNA App to my HiFi, and i'm also downloading with Torrent App some TV Shows.Music Streamin works fine with Original DLNA app from Atrix, but only until the Display turns off. Then it stoped everything.I also set DLNA to never sleep and i also tried Battery set to "Performace". It simply doesn't work.With Torrent app from the Market also the same problem. I tried several apps. After the display is turned off there are no transfers.I own also Samsung Galaxy Tablet. With this device i don't have any of these problems.The funny thing is that the original DLNA app from Atrix simply don't stream the music after the display turnes off.
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Oct 20, 2011
I have a pop-3 mail account with road runner, do you know if the "Counter" works with that? It usually shows a number of how many emails received. Notifications are working however it doesn't show on the email icon, it did on the SGS2,. I tried sending you a PM, but your not in the Directory?
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Oct 28, 2011
Why HDMI mirror(auto-rotate and landscape modes) doesn't work on ATRIX? This is a fantastic feature to play games!!
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Aug 8, 2011
Just notice my phone just prompted new update 4.3.13 available for download.My existing version is 4.3.10 Anyone know what are the updates in 4.3.13.My phone is from Singtel - Singapore, non-rooted, original rom.
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Jan 4, 2012
I was wondering if there was any word on the first/newest software update to the Motorola Atrix 2? I love this phone. I also loved the original Atrix, but with so many software issues on their latest update, and much complaining to AT&T that since Mototola's fix was to say forget it and make the Atrix 2, that should be my fix...I got AT&T to give me the Atrix 2 for free!!.Like I said I like this phone just as much as the original Iphone. So when I went in for my upgrade in August, instead of getting the Iphone 4 like everyone (and knowing the I4S was around the corner) I wanted something different. I get new phones all the time. The Atrix and Atrix 2 have been my favorites. I've had 0 issues.So if anyone knows if theres any software updates in the works, which im sure I get automatically anyway, let me know!
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Jul 31, 2011
I have a Middle East Region Motorola Atrix with froyo 2.2.2 As Gingerbread is released in US few days back so Can anybody tell me when NON US ATRIX phones are supposed to be updated to Gingerbread and do i have to update it through Software update tool or OTA update.
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Jul 25, 2011
Yesterday I downloaded and installed the gingerbread update. Following instructions I changed the usb mode to whatever the setting was that I needed to complete the update via computer file transfer (mass storage mode?). After completing the update I sat and played with all the shiney new features until my battery died (oops) and now I can't charge my phone because I can't power it on long enough to change the usb mode back to "none" or whatever. Is there a way to override this or externally change this? Prior to the update the usb would default back to charging mode if the battery died, I am happy about the updates, but this issue is a HUGE problem. I hadn't installed the usb driver on my computer to charge via usb connection, and the phone needs to be turned on in order to initialize thisdriver, so I can't even charge that way. If there is no way to externally change this setting, what in the world am I supposed to do to get my phone to turn back on?
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Aug 18, 2011
Since I updated to the Gingerbread operating system the phone does not recognize the USB to charge and the pc is telling me that it cannot recognize the device either. I have tried to update drivers, but that has not worked.
After the battery died, the phone would flash on the Motoblur screen for a few seconds. Eventually (after more than 12 hours of the flashing on and off screen) it did charge up, but I don't know how to keep it charged and I cannot connect or sync with the computer. It is not the cable, as I have the same issue with the car charger connected.
I was able to do a External Reset, but it still has the same issue. AT&T doesn't know anything about it and has offered no solution. What should I do? Everything was working fine before the update. Is there any way to restore the old operating system?
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Oct 9, 2012
My phone has been rooted for ages, and I'm wondering if that has anything to do with the fact that I download the ICS update, reboot when prompted, and when phone boots up again, I get message box saying "Software Update Failed."
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Feb 7, 2012
I had a phone update at around 10:00 P.M. on my Atrix 2. After installing the update, my phone auto re started. Since then it keeps turning on then off over and over and over. When I do manage to manually power down and start it back up I have no service and cannot call or text. My WiFi seems to work but thats about it? Is anyone else having this problem? What can I to solve this problem?
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May 8, 2012
I received notification for updating 9 applications and finished with 3 of them. I closed the list of applications to check my settings. How do I get back to the list of applications that need to be updated?
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May 13, 2011
I try to update the phone by installing and running the Motorola Update Manager (I don't have wifi), after I start the process on Vista Update Manager found the update, downloaded it and start the update process.At 50% of the last step (I don't recall the name) the phone rebooted itself which I think it was part of the process. After restart windows give me a message "qhsusb_dload" windows cannot find the drive!So windows fail to recognize the device and phone gives me"Modem did not power UP (0) Starting RSD protocol support" with Motorola logo in background.
I tried resetting the phone to factory setting in recovery console and it fails.I tried running the update few different times with same resultContacted Motorola customer support, factory rest: FAIL.The only way I can start the phone is with choosing "Boot Android (No BP)" in recovery console. by doing that I can start the phone and load the motoblur and... there is no App installed on the phone and everything in the phone is rested already.When I check my phone status after booting by "Boot Android (No BP)" I see:IMEI: Unknow; IMEI SV: unknown; Baseband version: unknown; Build number: OLYFR_U4_1.8.3ystem version: 4.1.83.MB860.ATT.en.USMotorola WebTop version: OHWT_U1_4.257.30AT&T said that they are going send me a new phone and for now I'm using my old BlackBerry. I'm posting this to see if you guys have any suggestion/idea before I get my new phone
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Nov 13, 2012
I completed an update on my Atrix on Monday morning. Since then I have not been able to view my pictures that I took before the update. Some of my music files will not play or are no longer visible. I do not have the option to set up the facelock option, I also do not appear to have a phonebook any longer. Was my update incomplete? Is something wrong with my memory/micro SD card? Or is something else wrong with my phone?
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