Motorola Atrix 4G :: After GB Update USB Does Not Connect
Aug 18, 2011
Since I updated to the Gingerbread operating system the phone does not recognize the USB to charge and the pc is telling me that it cannot recognize the device either. I have tried to update drivers, but that has not worked.
After the battery died, the phone would flash on the Motoblur screen for a few seconds. Eventually (after more than 12 hours of the flashing on and off screen) it did charge up, but I don't know how to keep it charged and I cannot connect or sync with the computer. It is not the cable, as I have the same issue with the car charger connected.
I was able to do a External Reset, but it still has the same issue. AT&T doesn't know anything about it and has offered no solution. What should I do? Everything was working fine before the update. Is there any way to restore the old operating system?
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Jun 4, 2012
When going to a baseball game my phone loses it's signal, however, the Diamondbacks offer AT&T hotspots throughout the building. I have AT&T service so you would think this is a no brainer, my son who has Sprint gets on with no problem, my husband with Verizon has no problem, (both have Android phones), my daughter with A&T service and an iPhone has no problems, however when I go on, it searches for awhile and then I get the following error message and it shuts off my wifi
AT&T Wi-FI Hot Spot Status Unable to confirm eligibility, please call Customer ---and then it fades away, if you click on the error message it completely disappears and there is no phone number to call. This is my second phone because of this issue and it isn't fixed. I would like to be able to use my phone to use MLB at the Ballpark but it's like taking a brick to the ballpark.
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Nov 7, 2011
I can't seem to connect my new Atrix 2 to my Macbook Pro at all.. not even through USB. I am not able to receive an item nor am I able to connect successfully through USB. At first, I just connected my phone through USB and it popped up to install a link but it was only an ".exe" file. I than downloaded Motorola Media Link and there is no connection link. I am on a Macbook Pro 10.6.8 and I have searched through the forum as well but nothing really specific on my issue. I have restarted my Mac and my Atrix 2 but to no avail.
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Nov 21, 2011
I can't seem to get my phone to communicate with Moto Cast USB. I use Zumocast for wireless, but I wanted to use Moto Cast to sync my music and videos over USB. When I plug the USB in everything starts up automatically. A screen pops up and tells me its preparing my device, then another screen pops up telling me to wait while it loads content. However, this second screen has a large yellow triangle with an exclamation in it and lists things to try if you are having connection issues. I have tried every USB option I have on the phone, it seems to force the connection back to USB mass storage, so I assume that is where it needs to be.
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Dec 24, 2011
Just purchased Atrix 2 and I cannot connect to internet using wifi. It scans, connects and immediately disconnects.I have followed the instruction re: forget and reconnect. I have my passwords correct. I have a tablet and iphone that connects to the Netgear N600 without any issues.
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Oct 11, 2011
I've had my Atrix for a couple of months now and I noticed this problem back within the first 30 days but thought it was an issue with our network at work..ie the wrong password. After getting our tech guys to set the right password I have tried to connect to the WiFi at work but it gets to the point of obtaining an IP address and disconnects. I know the password is right because my co workers newish laptop will connect and another coworkers Iphone 3GS will connect.
My Atrix will connect at home, Applebees guest and the local hospitals guest connection. The work connection is secured with WPA/WPA2 PSK according to my phone. It's a small work place and really the only person that would every use the connection would be me and honestly I'm a little peeved that I can't get it to connect. The routers are probably about 3 years old so I'm not sure what that would have on them but they should work just fine with this phone. I can't really log into the routers and change anything there because of some other things that are networked into the system. Are there any setting I can change in my phone that might force it to work?
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Dec 25, 2011
When I got my Atrix 2 days ago, I brought it home and connected to my home wifi with no problem. Downoaded the 1st of 2 updates/upgrades and after installing it, I was no longer able to connect to it. "Obtaining IP address" was all it displayed until disabling it and connecting to one of my neighbour's unsecured, poor signal, on and off connection.I've tried the tech people at Bell Mobiity and even my internet provider and they are clueless.Everything else in the house connects without issue, including my old blackberry bold 9000, xbox, 3 laptops, tv, etc. Just not my Atrix.I've rebooted the router several times, renewed WAN settings, switched to static ip. I've also pulled the battery for 2+ minutes, rebooted the phone, told it to forget, then re-entered the password to try to reconnect. Nothing.I also don't have any issue connecting to other wifi networks. Just the one in my house.
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Jan 10, 2012
I purchased a Atrix2 sometime back but just recently was looking to connect it to my PC to download some stuff onto the phone.When I connect my phone to the PC (windows 7 64 bit), the PC is not able to install the required drivers for my motorola phone. It fails with an error that says failed to install something called "ADB" drivers. I've tried installing the drivers from the page below to no effect :http://www.motorola.com/Support/US-EN/SupportHomepage/Software_and_Drivers/USB-and-PC-Charging-DriversAlso if I put my phone in the "Charge only" mode, on the phone I see the "lighting" icon continously coming and going on the battery icon in the notification bar at the top of the phone.
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Apr 18, 2011
I upgraded my Atrix 4.1.57. Since the upgrade, I have not been able to connect my phone, via Bluetooth, to my car. The phone and car find each other, the phone asks for the PIN code and it says connected. But, when I try to connect the phone to my car, I get an error message that the car has rejected the connection.
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Oct 25, 2011
I have just bought an Atrix 4g european version. A great phone, but is there a bug in the operating system ? (2.3.4 was preinstalled) When I try to connect to my home network via wifi and the router is not broadcasting the SSID, the phone cannot connect. When I change the router so the SSID is being broadcast, the phone can connect and has an "excellent" connection. My other mobile phone (HTC diamond 2) and laptop can both connect to the router when it is not broadcasting the SSID, so the router is okay.
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May 18, 2011
I am having an error with the WiFi of the Atrix 4G. It will not connect and when I go into settings it just says 'Error'. I have had the phone since it has come out and this has never happened before. I have wiped and restarted the phone twice and nothing has changed. I have attached pictures of the menu settings page and the toggle switch which just has the loading symbol and cant be switched on or off.
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Jun 27, 2011
I have crap (edit) service out here in el cerrito. At&t was nice enough to give me a microcell. However for whatever reason, my phone doesn't connect (sometimes). No biggie, I just tap my airplane mode widget to reset my connection. It just happenedThis time when I was reconnecting, t-mobile popped up in my left hand service provider area. It was there for about 10 seconds. Then went to the red x. After that I was connected to my microcell. What was that all about.
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May 18, 2011
I'm using the MML 1.5 and the latest drivers from the Motorola site for the Atrix.Running XP SP3,I was able to sync with my Atrix a few time, but MML doesn't work consistantly at all. Any advise in order for this to work properly. I've tried removing and reinstalling with no avail.I've also put my phone in each of the USB modes without luck..
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Jul 28, 2011
Im having trouble getting my phone to connect to my home WIFI network.
The phone is reaching as far as "Obtaining IP address from Belkin54g" but the jus disconnects without making the connection.
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Jan 5, 2012
I cannot get my (AT&T) Atrix 2 to connect to my Linksys wrt310n router. how to get this connection to work?
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Nov 14, 2011
My phone currently can make calls and send text messages but it will not send/rx data type calls. The H+ icon is displayed and I'm in a good signal area. Wi-Fi works fine. In the Phone status menu, I see a potential problem in that the Mobile Network state is set to "disconnected". Mobile Net type = HSPA (which stands for what?), Service state = "in service", and I'm on an AT&T network.how to get my mobile network state back on?
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Jan 27, 2012
every time i try to use the phone portal it it ask you to plug in usb to launch or connect with wifi.well problem one is i trie to use just wifi but wont connect unless i use my usb . witch i dont understand.number 2 is after i get it to launch and login on my pc the app crashes every time.
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Oct 9, 2012
I did a factory reset to my atrix 2 but now it won´t connect to wifi, I tried other wifi locations to no avail
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Nov 23, 2011
The first time I tried it out it worked fine and now my Atrix is paired with the mouse, but now the mouse will continue to flash blue (which I belive means that it is searching for a device?) but will not connect.
Any advice what might be wrong?
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Jul 5, 2011
as we know in android sitting,we can activate that option but on my phone there is nothing like that + i can't connect to internet throw any data plan in my country " Saudia Arabia ".
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Jun 17, 2011
The keyboard connects without problems but the mouse will not connect. But at other times it does.
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Sep 17, 2011
can i connect my phone to a television using the hdmi connection and watch Internet or other video sources? i have tried it and just got a motorola logo on my tv.
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Dec 21, 2011
Ok.. Before I say I give up and my phone and the docking station were a bad purchase, let me ask for some help here, since the forum seems to be pretty helpful. And help me with establishing the initial connection with my webtop dock.
I got my Motorola Atrix and the webtop docking station at August (2011).After finally succeeding to connect it all together - phone-keyboard-mouse-docking_station, I was quite happy every time I connected it and it worked properly.
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Sep 13, 2012
Unable to connect to At&T Mobile Network - Data Only
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Jun 22, 2011
pioneer deh 590ib head unit will not auto connect it works but i have to connect it manually and put in the 0000 password everytime i get in the car everything else auto connects?
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Jul 8, 2011
I have the Bell Mobility Atrix. For the most part it works fine. However, lately, this is what's going on. First I should mention that I have the Android Twitter app (from Twitter) installed on the phone and I can log in to Twitter, send/receive messages just fine with that. If, however, I go to Accounts > Add Account, then select Twitter in the Motoblur section (where all the other social media icons also appear), enter my credentials, I get a message stating Success!, Then, if I go to Messaging from the Home Screen, I see the Twitter icon, however it has a yellow exclamation point through it, and the message "Failed Connection".
So I cannot see/read/send messages to/from my Twitter inbox using the Universal Inbox (again, Twitter works just fine through the regular Android Twitter app). I have done all the normal troubleshooting, i.e. removed battery & SIM card, replaced them. Uninstalled and removed my accounts, rebooted phone. Reinstalled app and also re-added my Motoblur Twitter account, and each time it says "Failed Connection". I don't see online where I can configure my Universal Inbox accounts, only on the phone.
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Oct 19, 2011
I have just done an update on my phone. Now it can't access the Internet and when I connect the USB cable it doesn't recognise the connection however, it does show the phone as recharging. Does anyone know if there is a problem with the upgrade or is unique to my service provider (Telstra) in Australia?
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Aug 8, 2011
Just notice my phone just prompted new update 4.3.13 available for download.My existing version is 4.3.10 Anyone know what are the updates in 4.3.13.My phone is from Singtel - Singapore, non-rooted, original rom.
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Jan 4, 2012
I was wondering if there was any word on the first/newest software update to the Motorola Atrix 2? I love this phone. I also loved the original Atrix, but with so many software issues on their latest update, and much complaining to AT&T that since Mototola's fix was to say forget it and make the Atrix 2, that should be my fix...I got AT&T to give me the Atrix 2 for free!!.Like I said I like this phone just as much as the original Iphone. So when I went in for my upgrade in August, instead of getting the Iphone 4 like everyone (and knowing the I4S was around the corner) I wanted something different. I get new phones all the time. The Atrix and Atrix 2 have been my favorites. I've had 0 issues.So if anyone knows if theres any software updates in the works, which im sure I get automatically anyway, let me know!
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Jul 31, 2011
I have a Middle East Region Motorola Atrix with froyo 2.2.2 As Gingerbread is released in US few days back so Can anybody tell me when NON US ATRIX phones are supposed to be updated to Gingerbread and do i have to update it through Software update tool or OTA update.
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Jul 25, 2011
Yesterday I downloaded and installed the gingerbread update. Following instructions I changed the usb mode to whatever the setting was that I needed to complete the update via computer file transfer (mass storage mode?). After completing the update I sat and played with all the shiney new features until my battery died (oops) and now I can't charge my phone because I can't power it on long enough to change the usb mode back to "none" or whatever. Is there a way to override this or externally change this? Prior to the update the usb would default back to charging mode if the battery died, I am happy about the updates, but this issue is a HUGE problem. I hadn't installed the usb driver on my computer to charge via usb connection, and the phone needs to be turned on in order to initialize thisdriver, so I can't even charge that way. If there is no way to externally change this setting, what in the world am I supposed to do to get my phone to turn back on?
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