BB Tour :: XP Pro On Computer Won't Open Desktop Software
Feb 2, 2012
I have been unable to synch my BlackberryTour with Outlook 2010. We run XP Pro as an operating system on the computer in question. Various versions of the Blackberry Desktop software haven't helped. Either they will open the BB Desktop Software (Version 5.0) but won't synch to Outlook 2010, or the BB software loads apparently successfully, but won't open on the computer (Version 7.1). My husband says he tried all the BB desktop versions in between unsuccessfully.
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Mar 27, 2010
I've used various Palm pilots for many years and recently replaced the Palm with a BB Tour. I'd hoped there was desktop software similar to the Palm Desktop where you can view & modify calendar & contact info directly instead of having to use the BB for all data entry, but I don't see this feature in Desktop Manager. Am I missing something? It's a pity if this isn't available, it makes the BB a much less attractive option for me.
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Feb 10, 2010
After I installed the new operating system I lost a feature. Both my husband and I have the Tour. For example, if you highlight the Games folder and press the Blackberry options, one Tour can choose "edit folder" and pick a new Icon. The other Tour mine is missing that choice. Any fix? If I create my own folder, I have the feature, but not for my Games, Applications and other folder that were there in the old OS.
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Jul 26, 2011
Under <Options> <Memory> I can see and reformat my 2GB memory card. However the Blackberry Desktop does not recognize the media card. I always get the message:"Your Media cannot be synchronized. ... Consider using a media card with your device."I have tried evry combination of <Memory> setting on the Blackberry and followed the instructions in the Blackberry help to no avail.
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Aug 24, 2011
When I drag and drop pics onto desktop they wont open. They are named xxx.jpg.rem.How do I upload so I can open on PC.
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Apr 24, 2011
How do I access and type events into my calendar on the Blackberry desktop manager?
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Mar 27, 2011
Is there a desktop app that allows you to utilize BBM from your computer? Sometimes when the phone is charging or when I'm in the office, it is easier to use the computer.
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Jul 31, 2010
I have V1.6.0.22 for FB for Blackberry and need to use that on my Tour, because I am on T-Mobile and the newest FB for Blackberry does not work.I am out of town and do not have the cable to usb cable to use desktop manager.Is there another way to get this app (which is in the form of a .rar file) to my Blackberry and installed?If need be, I can wait until Monday when I get back home to my usb to Blackberry, but thought there might be another way to get this app installed. I have a long meeting tomorrow and Facebook for BB would really pull me through it
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Mar 27, 2010
I have been ttrying mightily but unsuccessfully to add my contacts from my BB to my desktop PC.I use Microsoft office on my desktop PC. The email address for that is different that my BB address. I don't think that should make a difference as I only want my contacts to be available in the address book there.I tried doing it thru desktop manager and it it seems to have transferred a small percentage of them but by no means all of them.
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Oct 13, 2011
My computer shows the connection to my BB when connected by USB but the BB desktop software and BB desktop manager do not recognize the connection and therefor can no longer synchronize
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Jan 16, 2010
i have a blackberry bold now the screen has been broken i can call people etc but cant see any thing my problem is i need to see my contacts some how is there a way that i can do this on the computer i have installed the blackberry sofware and have backed up the files etc but i cant open them to veiw the contacts etc.
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Jun 8, 2011
I installed the Blackberry desk top software on one computrer and have no problem syncing and updating, but when I installed the software on another computer it does not detect the connected Blackberry. USB is OK because Blackberry charges. What am I missing?
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Feb 6, 2010
I upgraded Messenger and now there is no icon on my desktop or anywhere in my list of icons. The program is functional. I can receive IMs. I just can't initiate any because I have no icon.
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Jan 30, 2010
Okay, so it is a bit ironic that I am posting this question, as I have been helping others here on CB with BT/USB tethering for quite some time now. However, it looks as if the tables have turned!
Like many have reported over the past few months, Sprint has finally turned off the "back-door" free tethering connection that has been working for many years via BT and USB for many, many people. Over the years, I have activated and deactivated the "phone as modem" add-on several times, usually only when needed. Just last week, I called into CS and had them flip the switch ON.
My Tour was already setup for BT modem, and connected just fine, and since I turned it on, I have used the service many times. HOWEVER - just the other day, I tried to connect and my Tour's screen flashed white, and said "Connecting to desktop". I could not exit out of this screen, and also could not connect to the phone via BT to use as a modem. The blue BT light was flickering, and the computer was trying to connect for about 30 seconds, before failing - and once failed, the white screen went away, and the home screen reappeared.
I have NEVER seen this screen before - not even when connecting the phone via USB to the DM in either Windows or Mac. I am not sure what has happened since last week. I have not installed a new OS, nor have I changed any settings on the phone or in DM. Very odd!
I would appreciate any help or insight into this matter. I have already tried pairing the phone with the computer again - but still every time I go to connect via BT, the phone is now displaying the "Connecting to desktop" message with a white background. So weird! I am using Snow Leopard with a hybrid OS. Neither one of these factors should be the root of any issue - as I said earlier, just last week things were working fine - and I have made NO changes whatsoever since.
Only new apps downloaded since have been Bold, Opera, and QuickPull - however, I cannot imagine any of these apps to be interfering with tethering. I have tried battery pulls, and reconfiguring bluetooth settings - all to no avail.
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Jun 20, 2010
Ive searched and havent really found a good answer to my problem, but when i connect my blackberry through the USB port, my computer and DM are not finding that its connected. Ive tried re-installing DM, re-starting my computer, re-booting my phone and none of these have worked. Is there something else that I am missing?
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May 4, 2010
Just got this BB from Verizon, everything works fine but when I plug it into my PC the Desktop Manager software is a mess. I'm running Win XP. I've double checked all the USB connections, uninstalled and reinstalled the the BB software and taken the BB battery out and put it back, so it's none of those things. I brought the BB back to Verizon they said "it's working fine, must be a driver or something, duh".
When I plug in the BB and bring up Desktop Manager sometimes the BB is recognized sometimes not. When I try to use the Roxio Media Manager it comes halfway up but the hourglass cursor never goes away and it just sits there thinking for hours. Sometimes I get a pop up saying " First Time Configuration...., it won't let hit any of the choices, I just have the hourglass thinking. I always have to hit Ctl, Alt, Del and call up my task manager to quite the program because the hourglass never turns back into the cursor. I just want to manage my media. This is very frustrating.
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Oct 1, 2011
Trying to sync BB tour 9630 w/desktop Microsoft outlook but organizer says the address book not installed.doesn't appear that contacts are on BB either.
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Dec 30, 2010
I recently updated my sprint 9630 to v. 5.0.0.1030 (bundle 1675, platform 4.2.0.451). My desktop manager no longer recognizes the phone when I plug it in. My laptop rcognizes that the phone is plugged and it is charging the phone as well, but the software doesn't work. It keeps telling me that it is disconnected. When I run update for the desktop software it says I have the latest version installed. It still shows that my device software version is 5.0.0.983. I have turned off my firewall temporarily, rebooted the laptop, did a battery pull on the phone and nothing works. It still does not recognize the phone.
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Jun 14, 2012
I've dowloarded the desktop software, installed it and it will not start/open. I've tried a couple of times no go. I have a PC with windows 7. how to get it to work?
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Jul 26, 2011
I have a BB curve 9300 and have installed a new OS on to my computer but the operating system won't recognize it...
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May 10, 2012
I am so frustrated. My Computer sees my phones as a usb but the Blackberry desktop manager can not see it. I keep getting this message; unable to install device driver.
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Jan 11, 2010
I accidentally deleted one of the memo's in memo pad, is there a way to reverse this on the Tour or do I need to use the desktop manager to reverse it?
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Apr 29, 2010
Searched but could not find anything. My Tour shows 1 email but I've deleted all. How do I clear this notifier?
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Feb 14, 2012
I recently upgraded my Desktop Software to 7.0, and when I connected by Tour to sync it has been at the "Preparing sync preview" screen for about 40 minutes with the bar completely green. Is this a glitch with the new 7.0 software?
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May 10, 2012
My desktop manager can not see my my smartphone. But it sees the usb. I is also able to see other smartphones. But mine seemsm to have a problem.
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May 23, 2010
I have several pictures that I want to upload to my computer from my blackberry curve 8210. I already dowload blackberry desktop manager v5.0.1 and when I clicked media..this comes up- [IMG] and then when i clicked install this pop out when i clicked launch..this pop out... Note that I do have the cable thingy that plug to the computer and it is plug to the phone.
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Apr 13, 2010
a client of mine (bold 9700 with latest device software) has complained on more than one occasion about receiving missed call notifications when connected via usb to her computer (while desktop software is running - also latest version). phone does not ring, the missed call notification just appears. she says this happens WELL after the synchronization process finishes so it's not like the call came in while in the process of sync'ing.
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Aug 27, 2012
I am unable to download the blackberry desktop software to my home computer. I have Windows XP and I received an error message when trying to download the software. I cannot back up my blackberry without this software. Any help would be great as I need to reset my blackberry because I am unable to download any apps or receive my personal e-mails to my phone or use BBM and resetting the phone to its factory settings is the only solution I have been given.
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Aug 8, 2011
I have set a password on my 8250 which locks and unlocks it. However when I connect to my computer Blackberry desktop asks me to input a password. When I input the password set for the 8250 it will not allow connection to desktop. I have never set a password in 'Desktop' and have even tried uninstalling and then reinstalling it but each time I attempt to connect it rejects the link. Any ideas as to where I can get hold of guidance on how to get past this problem as it is preventing me from using the Blackberry fully?
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Aug 28, 2010
I am using Blackberry Desktop software to switch data from old Tour to new Tour and realized mid-way through the switch that I don't have the latest Desktop software installed. The device switch feature "Task in Process 'is going on 3 hours at this point and I'm afraid to stop it and restart it given the warning that the device may become unusable if you disconnect. Should I just disconnect it anyway? Download the latest software and try again? I don't think it should be taking 3 hours to complete this switch!
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Apr 23, 2010
Two things.
#1 when on my internet browser, it sometimes requires me to zoom in and sometimes click a link severel times before it will actually go to that link. I am wondering if its something to do with the new verizon update or if my phone is messed up?
#2 I cannot open any attachments in my email anymore. Any jpeg, pic, or pdf attachments pull up saying my phone does not support those attachments.
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