BB Torch :: Connecting To Computer Via Desktop Software?
Jun 8, 2011
I installed the Blackberry desk top software on one computrer and have no problem syncing and updating, but when I installed the software on another computer it does not detect the connected Blackberry. USB is OK because Blackberry charges. What am I missing?
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Nov 28, 2011
I have the Torch 9800 and I'm running Wndows XP with the most recent version of Desktop manager.Up until two weeks ago my phone and computer communicated beautifully, syncing, back-ups, file sharing, everything. But last week my computer and phone seemed to fail to see each other and now nothing is happening when I plug my phone in. The phone goes to the 'clock' screen as if it's plugged into a charger and doesn't display a connection issue on it's end, but the computer does not show that anything has been connected.So far I have:
1) Checked the USB connection to the comptuter
2) Tried different USB ports
3) Tried a different USB cable
4) Wiped and re-installed Desktop manager on my computer
I'm at a loss on how to get my computer and phone talking to each other again.
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Sep 22, 2012
I am trying to connect with desktop software for my blackberry torch 9800 and it asks me password for connection. I am using same unlocking password which I use for my bb but for desktop software it shows incorrect...
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Jul 2, 2010
I have a 9700 (v5.0.0.586) and I run Windows 7 (64-bit) Desktop Manager has the following heading at the top of the screen: Disconnected - BlackBerry Desktop Manager
It has an info window that says "Before you begin, verify that your current BlackBerry device is connected to your computer"
Windows appears to see the device as in the BlackBerry device manager properties I can see that USB-Blackberry 9700 is connected.
I cannot get DM to see the phone.
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Apr 9, 2012
my storm cant connect with my BlackBerry Desktop Software.
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Aug 2, 2011
My Blackberry isn't being recognized when launching Blackberry Desktop Manager even though my PC is recognizing that the phone is plugged in?
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Oct 6, 2011
I have a Curve 8330 and cannot get the Desktop Manager to connect with it. This was a frequent problem for a long time until the latest DM upgrade. Suddenly, now the same thing is happening. DM just shows "connecting" but no connection takes place. I have uninstalled then downloaded and reinstalled v6 but all in fain.
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Oct 6, 2011
Typically, as these things seem to happen, one day everything's fine & the next it's not! My Bold 9700 will no longer connect to the Desktop Manager, but worked fine yesterday. Having run the Troubleshooter, I'm being told "Rim.Desktop is Incompatible".
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Jun 25, 2012
How can i upgrade my bold OS without connecting to desktop manager. As per my desktop manager there is no upgrade available, but my phone carrier launced an upgraded module in UK, but that's not launched in India yet. how can i upgrade my phone which is in india with the module launched by Vodafone in U.K
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Feb 2, 2012
Does anyone have a link to the older version of blackberry desktop manager?
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Oct 26, 2011
I got into my car at 4pm today and my phone went to a white screen which is saying connecting to desktop and has not changed since. I could only make a phone call using my bluetooth in the car, I have tried switching on and off and no change.
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Sep 10, 2012
my blackberry bold 9000 is not working.. i mean 2 days before it suddenly reboot and after that it wont start. its red light flash for 30 second then its tried to loading but in 10 seconds it reboots again and it is not starting. even when i tried to connect it with pc, it is not connecting with desktop manager. i am worried. i searched for all solutions but not getting any usefull information.
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May 24, 2011
Periodically my Curve 3G will display a white screen with the message Connecting to Desktop. This can happen, for example, when I unlock my phone, or connect to a power supply. There is no way of removing the message apart from disconnecting the battery, and then rebooting. The phone cannot be used whilst it is displaying this message.
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Jan 30, 2010
Okay, so it is a bit ironic that I am posting this question, as I have been helping others here on CB with BT/USB tethering for quite some time now. However, it looks as if the tables have turned!
Like many have reported over the past few months, Sprint has finally turned off the "back-door" free tethering connection that has been working for many years via BT and USB for many, many people. Over the years, I have activated and deactivated the "phone as modem" add-on several times, usually only when needed. Just last week, I called into CS and had them flip the switch ON.
My Tour was already setup for BT modem, and connected just fine, and since I turned it on, I have used the service many times. HOWEVER - just the other day, I tried to connect and my Tour's screen flashed white, and said "Connecting to desktop". I could not exit out of this screen, and also could not connect to the phone via BT to use as a modem. The blue BT light was flickering, and the computer was trying to connect for about 30 seconds, before failing - and once failed, the white screen went away, and the home screen reappeared.
I have NEVER seen this screen before - not even when connecting the phone via USB to the DM in either Windows or Mac. I am not sure what has happened since last week. I have not installed a new OS, nor have I changed any settings on the phone or in DM. Very odd!
I would appreciate any help or insight into this matter. I have already tried pairing the phone with the computer again - but still every time I go to connect via BT, the phone is now displaying the "Connecting to desktop" message with a white background. So weird! I am using Snow Leopard with a hybrid OS. Neither one of these factors should be the root of any issue - as I said earlier, just last week things were working fine - and I have made NO changes whatsoever since.
Only new apps downloaded since have been Bold, Opera, and QuickPull - however, I cannot imagine any of these apps to be interfering with tethering. I have tried battery pulls, and reconfiguring bluetooth settings - all to no avail.
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Jun 20, 2010
Ive searched and havent really found a good answer to my problem, but when i connect my blackberry through the USB port, my computer and DM are not finding that its connected. Ive tried re-installing DM, re-starting my computer, re-booting my phone and none of these have worked. Is there something else that I am missing?
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May 2, 2012
I have a BB9900 running device software 7.0. I also have BB Desktop Software 6.1.0.36 installed. I run Windows 7. I am trying to connect my computer to my BB using bluetooth so I can sync wirelessly. Bluetooth is enabled on my 9900 and my computer is a "paired device". However when I use the Desktop software and try to "add a bluetooth enable device" it can't find my phone.Also when I go through Devices and Printers on my computer I can see the phone (bluetooth is enabled on the computer) although there is a driver problem identified that windows can't fix.
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Jun 3, 2011
I have been syncing just fine for months. Now all of the sudden when I plug in my phone to sync and backup, it doesn't do anything. It doesn't even try to detect my device. The only way I can make it work is to uninstall and reinstall the desktop program. But I'm sick of having to do that everytime I need to sync my phone.
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Dec 29, 2011
I am having trouble connecting/syncing my Blackberry 9360 with the desktop software. After I select my phone from the list of devices an attempt is made to install all the needed drivers. 2 of 3 install automatically. The 3rd is 'not found'. I would imagine this is the problem. So far I have researched and attempted every possible fix I could find on the Internet, including manually selecting drivers as directed.Without this driver the desktop program does NOT SEE my device. Even so, I AM connected with my computer via bluetooth. I can force files to be be sent and/or received between my phone and computer but would really like the automatic ability to have everything synced without the need to plug in a cable.
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Jan 6, 2012
My Blackberry Curve 9300 regularly reverts to a screen saying 'connecting to desktop'. The phone then 'freezes' on that screen and I cannot do anything and the only solution is to open the back, remove and replace the battery and wait for the phone to reboot. This seems to do the trick but it's happening quite frequently which is a major nuisance, particularly since the reboot process takes such an age. Is there anything I can do to stop this happening?
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Mar 21, 2011
For some reason my phone turns on, and then the screen showing "Blackberry" with the loading bar appears, but it gets about 3 quarters of the way then flashes off then starts to repeat the same process. I am lost on what to do, even after reading several solutions that haven't worked! Also when I plug it into my computer and open Blackberry desktop software, it recognises the phone but won't connect to it!
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Jul 9, 2012
Periodically my Curve 3G will display a white screen with the message Connecting to Desktop. This can happen, for example, when I unlock my phone, or connect to a power supply. There is no way of removing the message apart from disconnecting the battery, and then rebooting. The phone cannot be used whilst it is displaying this message.
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Mar 13, 2010
I am running Vista with Black Berry Device Manager 5.0.1.11 and BBDevMgr 4.1.0.12. I am using the latest Microsoft Bluetooth drivers.
I can connect once and synch several times with my Blackberry Bold 9000. But as soon as I disconnect once, the Device Manager does not connect anymore when trying again.
I do recognice in the Bluetooth status window - both on the BB and Vista - that there is a short connection and breaks again. That repeats all the time.
If I try to search again for the BB, it is not found anymore. It is still registered in the Bluetooth devices but the Device Manager does not find it anymore.
Deleting the entry in the the Bluetooth device section does not help. I do have to do a reset (battery out or the alt-shift-del key) then I can reconnect once again.
Someone does have the same problem?
I am quite sure that the problem is in the Device Manager (not the Desktop Manager) - but it can also be a device software and / or hardware problem.
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Jun 19, 2010
im trying to download the pics that i took on my iphone to the computer, everywhere i read about this it says its just shows up on "my computer" as a camera, well i plugged my iphone to 4 diffrent computers and i cant see it! please help....
by the way today i kind of played with the iphone and i found an option called "network" and inside i unabled the option "internet shering" (my iphone is in another language so maybe the translation is a bit diffrent).
still didnt work
help.
by the way itunes work ok! can sync everything with it...
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Nov 18, 2010
i bought the x10 3 months back,works like a charm.but today i used the usb cable to connect my cx10 to my PC,it wont show the "Mount" "Dont Mount" screen when the top application bar is dragged down.I connected the x10 to my laptop(vaio W series),it still doesnt connect.THERE IS NO NOTIFICATION ICON ON THE TOP LEFT CORNER OF THE SCREEN TO INDICATE THE PHONE IS CONNECTED.BUT P.S note,the battery charging icon is on when i do this.SAVE ME.I USE THIS CABLE TO TRANSFER FILES TO & FROM ALL THIS WHILE.So,no talk of this cable not being able to transfer files
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Jan 30, 2012
I just got a BB 9360. It has a 4G mini card in it but everytime I try to connect to my computer I get a message to put a card in?
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Mar 22, 2011
Worked fine earlier (about an hour ago), red light comes on when attached to USB but won't charge. I've already tried changing USB ports, charging phone via mains, taking battery out and everything else i can think of!
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Jan 26, 2010
Last week I purchased the LG Versa and I'm loving the phone, but for some reason I can't get it to connect to my laptop. I have Windows XP which works with the Versa and I follow the steps to get the phone to connect using a USB.Steps :
Main Menu
Settings & Tools
Tools
USB Mass Storage
But the phone says that their was no connection to check connection and try again. I do and try again and again, but still no connection.I hope someone can help me out and let me know were I'm going wrong.Also I have a new Micro SD card for this phone... I have already paired the phone with it.
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Feb 10, 2010
I have a customer who came in the other day with a problem. He purchased a Samsung Omnia II from Bell and had them unlock the phone for him so he can use it in the Dominican while he's down there for 2-3 months at a time. Problem is this, he hasn't been able to successfully get the phone to connect with his computer. Bell tech support have gone over several possible solutions to no avail. He has tried connecting to both a Windows based PC as well as a Mac and still no connection, although the Mac apparently will get further in connecting before failing.
I'm wondering if the phone being unlocked might be causing the issues, but Bell themselves unlocked it. The customer is coming back in this weekend and I would like to have some kinda answer or at least hope of an answer for him.
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Apr 22, 2012
I recently bought a second hand iphone 4 and I have taken it home and realised its not charging or connecting to the computer or iTunes! I was wondering if this is something to do with the charging port?
Info:
iPhone 4
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Jun 12, 2012
connecting Bluetooth to my computer for the first time......i have no instructions and for some reason, my adobe reader isn't working and all the manuals are in pdf?
Info:
iPhone 4S, iOS 5.1.1
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Jun 1, 2010
Recently whenever I plug my HTC Tattoo into my computer via USB, nothing happens, and won't recongise it being there. No pop-up comes up on my phone either. I'm on Vista. Is there anything I can do short of a complete phone reset to see if that works?
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