BB Curve :: White Screen With Message Connecting To Desktop
Jul 9, 2012
Periodically my Curve 3G will display a white screen with the message Connecting to Desktop. This can happen, for example, when I unlock my phone, or connect to a power supply. There is no way of removing the message apart from disconnecting the battery, and then rebooting. The phone cannot be used whilst it is displaying this message.
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May 24, 2011
Periodically my Curve 3G will display a white screen with the message Connecting to Desktop. This can happen, for example, when I unlock my phone, or connect to a power supply. There is no way of removing the message apart from disconnecting the battery, and then rebooting. The phone cannot be used whilst it is displaying this message.
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Oct 26, 2011
I got into my car at 4pm today and my phone went to a white screen which is saying connecting to desktop and has not changed since. I could only make a phone call using my bluetooth in the car, I have tried switching on and off and no change.
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Jan 6, 2012
My Blackberry Curve 9300 regularly reverts to a screen saying 'connecting to desktop'. The phone then 'freezes' on that screen and I cannot do anything and the only solution is to open the back, remove and replace the battery and wait for the phone to reboot. This seems to do the trick but it's happening quite frequently which is a major nuisance, particularly since the reboot process takes such an age. Is there anything I can do to stop this happening?
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Nov 13, 2011
My phone froze up for a long time. I took the battery out, waited a minute and put it back. Now my phone will not reboot completely. After the Sprint screen, an 'uncaught inception' message pops up, then it proceeds to verify security software.....the screen turns bright white and a tiny message in the middle of the screen says: app error 523 with the word 'reset' highlighted under it.....I can't do anything but click on it, for it to shut down and go through the whole exact thing all over again..
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Mar 12, 2012
when i turn my blackberry curve 8520 on the screen goes white and a message saying app error 525 reset (or something like that) appears. I have clicked reset numorous amount of times but it still says it and it wont let me do anything.
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Aug 6, 2012
My Blackberry 8520 curve suddenly hangs giving a white screen and when i restart it - the screen remains white. After i put it into charge - then only a successful start is done. So the only solution as of now i have - is whenever my blackberry hangs - i need to remove the battery - insert it again - and immediately put it into charging via USB/Electric-Power. Even if i re-insert the battery - the white screen comes - unless and until i put it into charging Earlier i was guessing - my battery was weak.
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Aug 2, 2011
My Blackberry isn't being recognized when launching Blackberry Desktop Manager even though my PC is recognizing that the phone is plugged in?
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Oct 6, 2011
I have a Curve 8330 and cannot get the Desktop Manager to connect with it. This was a frequent problem for a long time until the latest DM upgrade. Suddenly, now the same thing is happening. DM just shows "connecting" but no connection takes place. I have uninstalled then downloaded and reinstalled v6 but all in fain.
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Apr 15, 2011
suddenly my phone screen turns white and error message appear as :JVM ERROR 517.
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May 16, 2011
I recently bought a curve.I've been using it for past 3 months.I haven't installed any applications.I arrived abroad and put in a local simIt's been working fine for past 2 weeks, changing from my sim to the local sim Today I swapped sims and I get this message on a white screen "App Error 523 Reset" I take the battery out and it starts up initializing my details..I can quickly open my contacts for about 3-4 seconds but then the screen becomes white with same message.
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Mar 24, 2012
I have a white screen with an error message stating `app error 523` tried everything including soft reset and hard reset + download from the blackberry site and still have the same problem?
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Feb 2, 2012
Does anyone have a link to the older version of blackberry desktop manager?
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May 30, 2012
3 days ago i was using my phone like normal when i got a white sceen, ive tried pulling the battery but it just goes straight back to the white screen. Does anybody have any idea on how to fix this? Bear in mind i cant connect to Blackberry Software Desktop because for some reason it wont recognise my device, i want to state the phone hasnt been dropped and hasnt been near any water, it just randonly went white.
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Dec 29, 2011
I am having trouble connecting/syncing my Blackberry 9360 with the desktop software. After I select my phone from the list of devices an attempt is made to install all the needed drivers. 2 of 3 install automatically. The 3rd is 'not found'. I would imagine this is the problem. So far I have researched and attempted every possible fix I could find on the Internet, including manually selecting drivers as directed.Without this driver the desktop program does NOT SEE my device. Even so, I AM connected with my computer via bluetooth. I can force files to be be sent and/or received between my phone and computer but would really like the automatic ability to have everything synced without the need to plug in a cable.
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Mar 21, 2011
For some reason my phone turns on, and then the screen showing "Blackberry" with the loading bar appears, but it gets about 3 quarters of the way then flashes off then starts to repeat the same process. I am lost on what to do, even after reading several solutions that haven't worked! Also when I plug it into my computer and open Blackberry desktop software, it recognises the phone but won't connect to it!
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Oct 22, 2012
how can i resolve this so my blackberry starts working again i didnt smash it or anything. ive taken the baterry out and sim loads of times and it still shows white it wont let me do anything so i cant dowload any softwares tell me what to do.
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Oct 29, 2015
After updated my htc one m9 today, i stuck on white screen with message: system ui has stopped. the phone does`nt respond to anything. What should I do?
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Jul 3, 2012
My screen is White (lit) AND shows a message: error 102. What to do?
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Oct 31, 2011
I turned my phone on and it comes up with a white screen with the above message. I have tried taking the battery out but just comes back up with that message. When I try and connect my handset to desktop manager it states that it can't find device. I have tried to reset following instructions on here for the apploader but it wont work and comes up with the following ' The Blackberry Desktop software does not have blackberry device software for the device that you have connected to the computer'.
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May 28, 2012
My Bold is showing a white screen with no error message. Looks like LCD failure. Tried reloading software but did no difference. Started showing white display randomly, and comming back to normal. Now is permanent.Still is under 1 year manufacturer warranty. How can I get RIM to provide support under warranty. Who should I contact or call.?
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Dec 23, 2011
I have had my blackberry for 4 months and love it.I had an upgrade for App world which after stopped working.I found no way of deleting it or going back a version so i decided to try the desktop manager to see if i could do something through that.I had another upgrade waiting for the actual device so went a head with it and now wish i hadnt.The phone gets to a certain point on the upgrade (net-rim-cldc.cod) then stops doing anything .It has been at this point for nearly 3 hours now. Phone now shows a white screen with message *reload software 907* but how as the thing is doing nothing!.
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Mar 18, 2011
I'm using a unlocked blackberry storm 9530 VZW, today I upgrade it to version 5.0 after update complete from internet my phone stop working just starting and then it shows a white screen written "Reload Software 507". I tried loading the same version and deleted the vendor.xml file but still its not working.
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Sep 6, 2012
I have had my bb 1 month and been trying to connect to app world but keep getting an error message saying cannot connect please verify your settings as cannot connect to bb server. Looked everywhere and cannot rectify it.
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Jul 2, 2010
I have a 9700 (v5.0.0.586) and I run Windows 7 (64-bit) Desktop Manager has the following heading at the top of the screen: Disconnected - BlackBerry Desktop Manager
It has an info window that says "Before you begin, verify that your current BlackBerry device is connected to your computer"
Windows appears to see the device as in the BlackBerry device manager properties I can see that USB-Blackberry 9700 is connected.
I cannot get DM to see the phone.
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Jul 6, 2011
I've had this white message icon with a black circle in the middle and a red circle on the side for like a week now I don't know what it is or how to get rid of it, when I click on it nothing shows up.
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Jun 29, 2012
When I send a text message a white box indicator symbol appears before the text with 2 red lines at 3 o clock & the message does not get sent
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May 7, 2010
I understand lots of people have had the same problem, but I just cannot find a solution which works for my Blackberry 8520!It has a white screen showing nothing, it boots once you put the battery in, and the only way to power it off is to take out the battery, I think it also keeps rebooting.I have replaced the screen - still white screen.I have re-installed the OS - still white screen
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Jan 3, 2012
I have a Blackberry Curve 8530. Several months ago, during daily use, the screen would all of a sudden go black. A battery pull would solve this problem for a while. Eventually this became more frequent. Symptoms progressed (it seemed that if I set the phone down too quickly it would reset) Finally, the phone would turn on, then go immediately to a white screen where it was undetectable by my computer. I contacted my service provider and they said the phone was toast and (amazingly enough) gave me a free loaner to use for the duration of my contract (all info transfered via an old backup, so nothing was lost) After my new phone was working I left my Curve plugged in at my office. Yesterday as I was leaving I looked at the phone again, and the screen was white and telling me to reload software 507.
I plugged it into my computer to begin the process and to my surprise the computer all of a sudden detected the phone and successfully upgraded the software. All looked great, I got past the password stage, and was just going to begin reloading my information when the screen faded to blank again. I still have the free loaner phone, so it's not a big deal, but it's bugging me as to what the problem could be. As of right now the computer can no longer detect the phone again
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Feb 17, 2010
I am new to the community and would appreciate any assistance. I have two recent problems for which I am seeking troubleshooting advice. The priority problem is mentioned first below.I've just encountered this error message, "For help resolving this issue, refer to KB19454 in the BlackBerry Desktop Manager Knowledge Base" when attempting to sync my Curve 8320. I use a Mac, and I haven't run into any difficulties syncing since downloading the newer version of the Desktop Manager for Mac in Dec/Jan. I haven't been able to download the latest update though. I did see an early post by someone with the same difficulty, but I was unclear of the question posed, and thus I am hopeful for potential suggestions for resolution.The additional problem I've recently experienced is that I can't compose an SMS/MMS message. I can only reply to someone's message. When I try to simply send one, the screen defaults back to the list of messages. Please Note: I do not have wireless on my phone. I utilize Blackberry Desktop Manager Version 1.0.1 .Please also note that I am not able to access electronic messages daily but will attempt to return any responses/inquires as quickly as possible.
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Jul 25, 2011
my dog got hold of my 8530 and put a toothmark in the screen cover. The screen was also damaged meaning I could see white and grey stripes. I bought a new screen and replaced the old one. Now when I turn it on, I get the white screen and i cannot dial out or recieve calls. Basically the phone is dead. I was able to connect to my desktop and install the latest OS version. I put the old screen back in and I still cannot recieve or dial. I must have done something while taking it apart or putting back together? It is a very simple procedure so I would think it difficult to screw it up. Before I took it apart, i could get phone calls and dial out but i couldnt see the outgoing or incoming call screen. I took the battery out before I took it apart. Now when I connect to my desktop, the connection comes and goes as if you were plugging and plugping in the device.
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