BB Tour :: 9630 Random Restarts - Unable To Stop It?
Jan 24, 2012
If I don't touch the phone ie make calls txt etc then it will stay on until the battery dies. if I pick it up and use it in anyway after a few minutes it will shut down(red light) and try to restart. and I mean try because it goes into a restart loop but only the timer dial shows up for a second or two and then red light light again. Even if I pull the battery and reinstall it still does not boot. However if I install a different battery(spare) the phone will completely startup. I have tried upgrading the os downgrading the os, unistalling all third party apps nothing helps. PS auto on/off is disabled. And why does putting a different battery in it change anything?
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Jan 8, 2010
I tried searching the forum but i didnt find anything, my tour has been restarting (3 times in the last week or so) when i try to take a picture and its really annoying, just goes black and red led light flashes then i usually miss whatever im trying to photograph since i have to wait a few minutes for it to restart just wondering if anyone else is experiencing this and if its enough to get a replacement from verizon..this is my second tour my first trackball got stuck for hours.
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Sep 2, 2010
I have BB Tour that is a corporate cell phone and is set up using Microsoft Exchange to receive my corporate e-mails. We use MS Outlook as our mail program.I was just playing around in Outlook trying to figure out how to attach my business card to the end of e-mails I send and soon realized I was looking at all of my personal cell numbers of friends, family etc. in Outlook on my corporate lap top ! Yikes ! I don't want my mom, ex wife, current GF's etc. contact info on my corporate laptop.Is there a way to get my Tour and/or Outlook to stop syncing my phone contacts to my my computer?
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Mar 31, 2010
I got three random reboots in 1hour with it on. Turned it off and no problems
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Jun 9, 2010
I have noticed this multiple times now that random contacts are missing from my address book. Today I got a call from my mother and her contact info was gone as well! I haven't installed any new apps and I haven't gone through and wiped out any of my other old contacts.
I am running .591 and I know that's an oops. Good thing for Verizon's backup assistant! I was able to get the numbers back online.
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Mar 4, 2010
The red light on my tour will not stop blinking. This is my third tour since Christmas. Verizon has replaced it for me twice since it has had the software 552 error. Now, the light blinks weather I have a new message or not.I tried the battery pull, reloaded the software.
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Feb 22, 2010
i have a vzw 9630 and when i drop the phone from a distance of a few inches it restarts.like when putting it on a table or putting it in the cup holders of my car, it has to be set down like a baby or else it will restart.Tried the index card trick and the double sided tape trick but still no luck got the phone when it first came out and got it completely skinned at best buy so would not like to have to get a new phone because then ill have to pay like another 40 to get it skinned again also dont want a refurbished phone bc thats just gross.
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Jan 10, 2010
I put my tour in vibrate mode the other day. When I got a message (txt, email, facebook, or voicemail) my phone would keep vibrating untill i opened the message. This is the first time it has happened to me. Could there be a setting that causes this? I am running Verizon v4.7.61...I have 3 people set with coustom settings
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Jun 29, 2010
I have a BlackBerry Tour 9630, virtually brand new. I recieved my current phone barely two weeks ago from an insurance claim as my previous phone was stolen.
I was just headed to bed, I checked my phone a final time and had no issued. I always charge my phone on my nightstand next to my bed while I sleep. The instant I plugged the USB end of the power chord into the phone the screen went haywire. The screen is now saturated with a random pattern of colored lines. I cannot see or do anything. I tried battery out restarts and it did nothing. My phone has never been wet, never fallen or had any impacts, and is always in a silicone case. Again, this phone is basically brand new and the problem started the instant I began charging it tonight!What the heck happened and how the heck do I fix it!?
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Jun 22, 2010
I'm trying to support nearly 100 Blackberries (mostly the Tour), and any wireless update breaks the phones with various results: anywhere from just deleting the email sync settings (all carriers) all the way to the phone unable to make/receive calls (just T-Mobile for the lack of calling, Verizon or AT&T seem unaffected thus far). We do *not* use a BES server, however, if that's what is needed, I'm certainly willing to go there. If and when an update is needed (by our standards), I will perform them. I really don't want anything coming from Blackberry, ever. I instruct users to hide the update icon, however, they always say it eventually comes back and keeps prompting to install the update. To rid themselves of the annoyance, they do the update, break the phone, then have the greater annoyance of waiting until I can get the phone fixed.
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Oct 3, 2012
I am unable to setup my gmail account because I don't see the 'I want to create or add an email address' option button in the email setup screen..The setup screen only displays 'I want to use a work email account with a BlackBerry Enterprise Server'
Is there a way to add the 'I want to create or add an email address' to the email setup screen.?Do I need to flash the os? how do I do that?
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Jan 4, 2010
I hate my clock radio on my night stand. The only thing it gets used for now, is occasionally playing some music before I go to sleep. Does anything exist that would let me play music for some period of time (15, 20, 30 minutes, etc) then automagically shut off? Similar to a sleep mode on my radio. I would love to see this feature in Slacker, but I either can't find it or it hasn't been pushed from feature request to real feature.
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Apr 6, 2010
I am heading out on a cruise next week and i was hoping to easily turn off my primary email accounts, but leave on a secondary one that my office can used only when needed. I am a very heavy email user and at .02 cents a kb, I would need a mortgage to pay for all that email.Will deleting the service books for these accounts stop the email from coming in until I can download all email to my laptop; and then download service books?I am a longtime bb user, but the new BIS interfaces do not have a way to turn specific email accounts on and off like they used to.
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Jan 16, 2010
I just used my upgrade on the verizon blackberry tour 9630, I'm a big texter and absolutely LOVED my env2! Any helpful hints? Advice to a new user? I actually will not get my phone till next week.
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Aug 1, 2010
I have just recieved an unlock code for my Blackberry Tour 9630, and noticed that when i turn off all network connections and go to Options>Advanced Options>Sim Card and type in MEPD nothing comes up telling me the status of my device i then type in MEP2 and still nothing. I have done it with and without the sprint sim card, i have also done a couple of battery pulls thinking that may fix the problem but no deal. Although when it does have the sim inside of it it says "SIM card: Security Disabled" I have driphters v12.1 hybrid, anyone think that may have an effect? i will go ahead and attach photos of the screen with and without the Sim.
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Jan 18, 2010
why does my camera not zoom? the "+" is there but when i use the track ball to zoom, nothing happens
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Jan 24, 2010
I spent 4 hours on the phone today with Verizon trying to figure out why only certain emails come to my device. I've updated the service books, tables, deleted my email account, created a new one, books and tables again, pulled the battery, everything. Nothing seems to work.I was getting all my emails last week and over the weekend I've just started to get only a few (call it 2/7 on average). Can anyone help me with what is going on?! This is very frustrating and the Verizon guys are about as helpful as rocks.
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Jun 7, 2012
I have a blackberry tour 9630 which I bought online. I am in South Africa, so the network I am currently using is Vodacom. The phone is on Verizon network am able to activate my Blackberry Internet Services, but these however, do not work. I am unable to use the Internet or use Blackberry messanager.Vodacom says that they do not support this phone therefore dont have the settings. Is anyone able to assit me or give me advice of how to activate and have a fully functional Internet and Blackberry messenger services?
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Oct 6, 2012
i am using a tour 9630 version model.....with airtel carrier.....i am not able to connect to my BIS services from past 3 days even thou my BIS plan is activated....i have tried all the procedures...but ders no effect even aftr wiping also.
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Jan 2, 2010
So I just upgraded to 5.0 and I noticed if I go into my address book, and click the blackberry button and select send SMS to someone it pulls up a blank sheet but no text bar and sometimes it brings me to Messages.
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Jun 5, 2010
I'm so ready to TRASH this blackberry, Ok so now I noticed that password protect is now enabled and now I can't disable it cause it has a little pic of a lock and now no choice to disable.
So now I can't send emails and now I can't disable Password lock(screaming)
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Jun 1, 2010
I recently upgraded to the Tour from the 8830 at work. My IT dept transfered all my information and there is a gmail email account icon, but the account doesn't work. I set it up again in the Email Setup section, but its not working. I removed what I did and the gmail icon is still there, but doesn't work. Can anyone help? My IT dept rep is an absolute ***** and has done nothing to help me with this problem besides telling me "well, I guess you just can't use Gmail on this phone", which is absurd since I could use it on the old one, so I know BB supports it.
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Mar 2, 2010
Can't seem to e mail videos and can't view them on the laptop or burn them!
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Jun 24, 2011
I can send and received messages but can not send or receive phone calls. i notice at the top right hand corner of the screen there is something that looks like a golf tee and next to it is the word OFF I have not been able to use the phone for a couple of days because i lost the charger - i have new charger and the phone is now fully charged.
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Jul 4, 2010
Which would you all prefer?
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Jan 3, 2010
I was searching google on the default browser on my new Tour, and can't seem to copy simple text. Is there a way to copy text in the browser? Please, let me know.
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May 19, 2010
I am having a problem opening attachments in my emails. They are usually jpg or png files, which I have never had an issue opening before. I choose "open attachment" from the menu, and the little red clock that appears next to the file just stays there. If i click the trackball, i get a prompt to resend the request, but clicking "yes" doesn't do anything. I recently upgraded to leaked OS .662, but I'm not convinced that is the problem because a coworker has OS 4.7.1.40 (original OS) and he is also experiencing the same problem.
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Mar 6, 2010
I cant synch my contacts.it comes up unable to read application, why is this happening? I need to backup my contacts and i cant
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Apr 16, 2010
I have a unlocked Blackberry Tour 9630 that I purchased off ebay. I'm using it with a generic T-mobile internet plan, (someone told me that it would work).
However, whenever I open the browser I would get this error: "Your decivce does not currently have any Browser Configration Service Book entries, Please contact your service provider to enable the Browser on your device".What does this mean, and how can I fix it?
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Jan 18, 2010
I just upgraded to 5.0.0.419 on the Tour. I had to use the AppLoader because the desktop manager wouldnt work. I have done this many times with my storm and everything seemed to go well. I turned on my phone and it started like usual but all my information is gone. My contacts, messages, applications, everything. It did not back up any of the stuff before upgrading, but when i went to put an old back up on my device it asked if I wanted to override all the stuff that's already on it (1100 text messages, 100 contacts, 500 emails, etc.)So it seems like the stuff is on my phone, but i cannot find it.
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Apr 30, 2010
I had created a folder for some of my pictures on my phone and accidentally made it hidden. How do I make it so I am able to see it again? I've tried pretty much everything from options in imaging to settings.
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