BB Tour 9630 :: Desktop Software Does Not Device Software?
Mar 25, 2010
when I followed the directions from the CB guides on using AppLoader to upgrade OS, but this time around, it does NOT seem to be cooperating. I got a replacement Tour today and I proceeded to hook it up and use apploader to upgrade the OS, but it keeps giving me the message "The Blackberry Desktop Software does not have Blackberry Device Software for the device that you have connected to the computer." I installed both the 419 mobility and 484 sprint files (separate events obviously with the deleted vendor XML) and both of the installations gave me this message during the AppLoader process. I'm using Windows XP on VMWare on my Macbook to do this, and it's not working out.
View 10 Replies
ADVERTISEMENT
Aug 28, 2010
I am using Blackberry Desktop software to switch data from old Tour to new Tour and realized mid-way through the switch that I don't have the latest Desktop software installed. The device switch feature "Task in Process 'is going on 3 hours at this point and I'm afraid to stop it and restart it given the warning that the device may become unusable if you disconnect. Should I just disconnect it anyway? Download the latest software and try again? I don't think it should be taking 3 hours to complete this switch!
View 7 Replies
View Related
Mar 27, 2010
I've used various Palm pilots for many years and recently replaced the Palm with a BB Tour. I'd hoped there was desktop software similar to the Palm Desktop where you can view & modify calendar & contact info directly instead of having to use the BB for all data entry, but I don't see this feature in Desktop Manager. Am I missing something? It's a pity if this isn't available, it makes the BB a much less attractive option for me.
View 5 Replies
View Related
Feb 10, 2010
After I installed the new operating system I lost a feature. Both my husband and I have the Tour. For example, if you highlight the Games folder and press the Blackberry options, one Tour can choose "edit folder" and pick a new Icon. The other Tour mine is missing that choice. Any fix? If I create my own folder, I have the feature, but not for my Games, Applications and other folder that were there in the old OS.
View 6 Replies
View Related
Jan 30, 2010
Is this possible if so how?
View 8 Replies
View Related
Jan 1, 2010
IMO, since I purchased my Tour - 9630 about a month ago, I believe it to be the best device for conference calls other than your PC and Windows Office Communicator.
View 4 Replies
View Related
Jul 31, 2010
I have V1.6.0.22 for FB for Blackberry and need to use that on my Tour, because I am on T-Mobile and the newest FB for Blackberry does not work.I am out of town and do not have the cable to usb cable to use desktop manager.Is there another way to get this app (which is in the form of a .rar file) to my Blackberry and installed?If need be, I can wait until Monday when I get back home to my usb to Blackberry, but thought there might be another way to get this app installed. I have a long meeting tomorrow and Facebook for BB would really pull me through it
View 9 Replies
View Related
Mar 27, 2010
I have been ttrying mightily but unsuccessfully to add my contacts from my BB to my desktop PC.I use Microsoft office on my desktop PC. The email address for that is different that my BB address. I don't think that should make a difference as I only want my contacts to be available in the address book there.I tried doing it thru desktop manager and it it seems to have transferred a small percentage of them but by no means all of them.
View 11 Replies
View Related
Feb 6, 2010
I upgraded Messenger and now there is no icon on my desktop or anywhere in my list of icons. The program is functional. I can receive IMs. I just can't initiate any because I have no icon.
View 4 Replies
View Related
Jan 30, 2010
Okay, so it is a bit ironic that I am posting this question, as I have been helping others here on CB with BT/USB tethering for quite some time now. However, it looks as if the tables have turned!
Like many have reported over the past few months, Sprint has finally turned off the "back-door" free tethering connection that has been working for many years via BT and USB for many, many people. Over the years, I have activated and deactivated the "phone as modem" add-on several times, usually only when needed. Just last week, I called into CS and had them flip the switch ON.
My Tour was already setup for BT modem, and connected just fine, and since I turned it on, I have used the service many times. HOWEVER - just the other day, I tried to connect and my Tour's screen flashed white, and said "Connecting to desktop". I could not exit out of this screen, and also could not connect to the phone via BT to use as a modem. The blue BT light was flickering, and the computer was trying to connect for about 30 seconds, before failing - and once failed, the white screen went away, and the home screen reappeared.
I have NEVER seen this screen before - not even when connecting the phone via USB to the DM in either Windows or Mac. I am not sure what has happened since last week. I have not installed a new OS, nor have I changed any settings on the phone or in DM. Very odd!
I would appreciate any help or insight into this matter. I have already tried pairing the phone with the computer again - but still every time I go to connect via BT, the phone is now displaying the "Connecting to desktop" message with a white background. So weird! I am using Snow Leopard with a hybrid OS. Neither one of these factors should be the root of any issue - as I said earlier, just last week things were working fine - and I have made NO changes whatsoever since.
Only new apps downloaded since have been Bold, Opera, and QuickPull - however, I cannot imagine any of these apps to be interfering with tethering. I have tried battery pulls, and reconfiguring bluetooth settings - all to no avail.
View 4 Replies
View Related
Jun 20, 2010
Ive searched and havent really found a good answer to my problem, but when i connect my blackberry through the USB port, my computer and DM are not finding that its connected. Ive tried re-installing DM, re-starting my computer, re-booting my phone and none of these have worked. Is there something else that I am missing?
View 7 Replies
View Related
May 4, 2010
Just got this BB from Verizon, everything works fine but when I plug it into my PC the Desktop Manager software is a mess. I'm running Win XP. I've double checked all the USB connections, uninstalled and reinstalled the the BB software and taken the BB battery out and put it back, so it's none of those things. I brought the BB back to Verizon they said "it's working fine, must be a driver or something, duh".
When I plug in the BB and bring up Desktop Manager sometimes the BB is recognized sometimes not. When I try to use the Roxio Media Manager it comes halfway up but the hourglass cursor never goes away and it just sits there thinking for hours. Sometimes I get a pop up saying " First Time Configuration...., it won't let hit any of the choices, I just have the hourglass thinking. I always have to hit Ctl, Alt, Del and call up my task manager to quite the program because the hourglass never turns back into the cursor. I just want to manage my media. This is very frustrating.
View 5 Replies
View Related
Dec 30, 2010
I recently updated my sprint 9630 to v. 5.0.0.1030 (bundle 1675, platform 4.2.0.451). My desktop manager no longer recognizes the phone when I plug it in. My laptop rcognizes that the phone is plugged and it is charging the phone as well, but the software doesn't work. It keeps telling me that it is disconnected. When I run update for the desktop software it says I have the latest version installed. It still shows that my device software version is 5.0.0.983. I have turned off my firewall temporarily, rebooted the laptop, did a battery pull on the phone and nothing works. It still does not recognize the phone.
View 1 Replies
View Related
Jan 11, 2010
I accidentally deleted one of the memo's in memo pad, is there a way to reverse this on the Tour or do I need to use the desktop manager to reverse it?
View 4 Replies
View Related
Apr 29, 2010
Searched but could not find anything. My Tour shows 1 email but I've deleted all. How do I clear this notifier?
View 5 Replies
View Related
Aug 15, 2010
I am receiving error message 0x80043ade when I try to configure my Tour with the new desktop manager and my Microsoft Office 2010 Outlook. I have Windows 7 OS.
View 15 Replies
View Related
Sep 15, 2010
I just recently upgraded from the Curve 8330 and it still says 1XEV. My friend who works at VZW says it is 3G, if it is, it feels slow to me.
View 13 Replies
View Related
Mar 29, 2010
I received a download notification weeks ago to my BlackBerry for a new software update and have been unable to download it. It keeps telling me to try it from My BlackBerry Desktop -- i have and it does do it.
View 12 Replies
View Related
Jan 6, 2010
I have this error code on start up. I read the other forums and have tried safe start up (by holding the back button) does not work, tried to erase the lastest 3rd party app via bb desk top but will not connect, and tried to download BBSAK but I cant seem to download the free app, the site is not letting me register. What can I try next? Can anyone email me the BBSAK app?
View 10 Replies
View Related
Jan 2, 2010
I now have 3 programs that can reset my device - Quickpull, Quicklaunch and Meterberry.I am curious if they all do the same thing, or is one better than the other.I am definitely keeping QL and was wondering if I even need the other 2? I do like MB as it notifies you when your mem, battery etc is low.
View 14 Replies
View Related
Jun 29, 2010
I've had my blackberry for awhile but I havnt heard about how often you should charge it. Does it matter? I can't let it go completely dead cause when its almost dead it stops receiving. I have a cradle charger I put it on everyday when I go to bed. I was going to get a siedo exntended battery but I didn't want to mess it up by charging too much.
View 5 Replies
View Related
Feb 21, 2010
Is there a reason why I don't have a 3G icon on my Tour even though I am in a 3G coverage area?
View 5 Replies
View Related
Apr 21, 2010
Hi all..I can't dial *100# (the interactive menu command from mobile provider)
when I push the dial button, it will make a normal call...it suppost not to make a call..it suppost to send the command to the network to get the interactive menu..
anyone facing the same problems?does this have any solutions?I already called my service provider and they said that it was a common problems..even when there re two same model blackberry, 1 can dial and the other one can't..
View 7 Replies
View Related
Feb 2, 2010
I've noticed that no matter how many times I try to close facebook it stays open and seems to slow my Tour down to a crawl. Constantly getting the spinning clock now. I've tried reinstalling facebook but that didn't help. Facebook isn't worth not having my Tour work but at that the same time why am I paying for a device that won't run apps without issues? It's really strange because nothing has changed and yet all of a sudden this issue has popped up. I also tried a battery pull but that seemed to make the problem worse, not better. After the battery pull I got the clock for about 10 minutes and the device was slow for a while after that
View 4 Replies
View Related
Feb 12, 2010
I going on a plane. How do I put the device in airplane mode so I can play the games.
View 4 Replies
View Related
Apr 26, 2010
This might be a stupid question, but I've done some searching and I can't find the answer.I have the Tour 9630, and if I choose to do the OTA update, will it wipe my device? Do I need to backup my e-mail's, contact's, ect?
View 4 Replies
View Related
Aug 11, 2010
I can get all of my ringtones to change (phone, email, mms, etc) but I cannot get my SMS ringtone to change. I'll click the sound icon in the upper left hand corner, go to Set Ring Tones/Alerts>Messages>SMS Text and change the ringtone and then save it, but once I look in my phone book to verify it all of my ringtones are stuck on "Sanguine". The only way I can change my ringtone for my whole phone book is to go through and individually change the ringtone for each person.
A couple of months ago I had downloaded CrunchSMS, which I read on other threads may be the cause of the problem, but I deleted it shortly after downloading it. I have also taken out my battery and media card and done a full reboot.
View 5 Replies
View Related
Jan 16, 2010
I do not have my cable at home, and I am having the same problem. I am without a phone for at least the weekend.
There is no way to factory reset through the device? Old blackberry devices had this.
Also all I did was upgrade an app through blackberry's app store. How can that cause such a critical issue?
Is RIM working on that? I see this problem is very wide spread, makes you wonder what kind of QA work is being done on the dvices.
View 4 Replies
View Related
Mar 17, 2010
What it says is this.."Provisioning Status".."The network is configuring your device".then it says "Your device could not be registered with the wireless network. contact your wireless service provider",but i can call and receive sms!Any suggestions?
View 6 Replies
View Related
Jun 15, 2010
My last message from my hotmail email account to my device was as of 6 pm today.....but I've been seeing emails come into my inbox since then through regular login on the web?...I resent service books and rebooted my device just so I know I'm not going crazy....anyone else with hotmail/msn experiencing this?
View 8 Replies
View Related
Apr 14, 2010
Anyone please tell me how you can load an audio book onto your bb. I have books download in Itunes. But so for some reason they won't load onto my phone. I have tried using the media manager on my desktop. But when I open it up the area is grayed out,
View 7 Replies
View Related
