BB Tour 9630 :: Cannot Dial *100# Or *122# From Device
Apr 21, 2010
Hi all..I can't dial *100# (the interactive menu command from mobile provider)
when I push the dial button, it will make a normal call...it suppost not to make a call..it suppost to send the command to the network to get the interactive menu..
anyone facing the same problems?does this have any solutions?I already called my service provider and they said that it was a common problems..even when there re two same model blackberry, 1 can dial and the other one can't..
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May 17, 2010
Is it possible to assign a shortcut key to my VZW Blackberry Tour for a non phone number?
In other words, I would like to assign the P key to turn bluetooth off/on as an example. I see where the Q key turns vibrate on/off, unsure as to how to program other keys.
As info, I already use the 2 side convenience keys for other things.
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Jan 12, 2010
Is there any way I can turn off the dial tones for when I am dialing a phone #? Sounds are off for my keypad otherwise (txt, browser, etc). I don't like my keys beeping at me! Especially the beepboopblurrp when I hold 1 to dial my voicemail. Can this be turned off?
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Jan 1, 2010
IMO, since I purchased my Tour - 9630 about a month ago, I believe it to be the best device for conference calls other than your PC and Windows Office Communicator.
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Sep 15, 2010
I just recently upgraded from the Curve 8330 and it still says 1XEV. My friend who works at VZW says it is 3G, if it is, it feels slow to me.
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Mar 29, 2010
I received a download notification weeks ago to my BlackBerry for a new software update and have been unable to download it. It keeps telling me to try it from My BlackBerry Desktop -- i have and it does do it.
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Jan 2, 2010
I now have 3 programs that can reset my device - Quickpull, Quicklaunch and Meterberry.I am curious if they all do the same thing, or is one better than the other.I am definitely keeping QL and was wondering if I even need the other 2? I do like MB as it notifies you when your mem, battery etc is low.
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Jun 29, 2010
I've had my blackberry for awhile but I havnt heard about how often you should charge it. Does it matter? I can't let it go completely dead cause when its almost dead it stops receiving. I have a cradle charger I put it on everyday when I go to bed. I was going to get a siedo exntended battery but I didn't want to mess it up by charging too much.
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Feb 21, 2010
Is there a reason why I don't have a 3G icon on my Tour even though I am in a 3G coverage area?
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Feb 2, 2010
I've noticed that no matter how many times I try to close facebook it stays open and seems to slow my Tour down to a crawl. Constantly getting the spinning clock now. I've tried reinstalling facebook but that didn't help. Facebook isn't worth not having my Tour work but at that the same time why am I paying for a device that won't run apps without issues? It's really strange because nothing has changed and yet all of a sudden this issue has popped up. I also tried a battery pull but that seemed to make the problem worse, not better. After the battery pull I got the clock for about 10 minutes and the device was slow for a while after that
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Feb 12, 2010
I going on a plane. How do I put the device in airplane mode so I can play the games.
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Apr 26, 2010
This might be a stupid question, but I've done some searching and I can't find the answer.I have the Tour 9630, and if I choose to do the OTA update, will it wipe my device? Do I need to backup my e-mail's, contact's, ect?
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Aug 11, 2010
I can get all of my ringtones to change (phone, email, mms, etc) but I cannot get my SMS ringtone to change. I'll click the sound icon in the upper left hand corner, go to Set Ring Tones/Alerts>Messages>SMS Text and change the ringtone and then save it, but once I look in my phone book to verify it all of my ringtones are stuck on "Sanguine". The only way I can change my ringtone for my whole phone book is to go through and individually change the ringtone for each person.
A couple of months ago I had downloaded CrunchSMS, which I read on other threads may be the cause of the problem, but I deleted it shortly after downloading it. I have also taken out my battery and media card and done a full reboot.
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Jan 16, 2010
I do not have my cable at home, and I am having the same problem. I am without a phone for at least the weekend.
There is no way to factory reset through the device? Old blackberry devices had this.
Also all I did was upgrade an app through blackberry's app store. How can that cause such a critical issue?
Is RIM working on that? I see this problem is very wide spread, makes you wonder what kind of QA work is being done on the dvices.
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Mar 17, 2010
What it says is this.."Provisioning Status".."The network is configuring your device".then it says "Your device could not be registered with the wireless network. contact your wireless service provider",but i can call and receive sms!Any suggestions?
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Jun 15, 2010
My last message from my hotmail email account to my device was as of 6 pm today.....but I've been seeing emails come into my inbox since then through regular login on the web?...I resent service books and rebooted my device just so I know I'm not going crazy....anyone else with hotmail/msn experiencing this?
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Apr 14, 2010
Anyone please tell me how you can load an audio book onto your bb. I have books download in Itunes. But so for some reason they won't load onto my phone. I have tried using the media manager on my desktop. But when I open it up the area is grayed out,
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May 6, 2010
My phone number has been set to private and I do not know how to make it non private. I do not have anything in Options like General Settings and Restrict my number.
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Apr 28, 2010
I just wanted to make sure that I'm not missing something here.... It appears that for each notification (e.g. each email address, the phone ringer, the calendar alarm, SMS text notification, etc.) you choose 1 setting that carries through to all the different "profiles" (e.g. loud, normal, vibrate), and that when you set it on the different profiles, it merely changes the volume of the ringer and whether or not it vibrates?
On my Curve 8330, I had to set each ringer in EACH profile, so if I wanted I could have BBPro1 as the phone ringer for "Loud," and BBPro2 as the phone ringer for "Normal," and BBPro3 as the phone ringer for "Medium," etc.... The Tour does not have this, does it?
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May 27, 2010
Haven't been receiving e-mails most of today. Went to e-mail settings to check on what was up and received the above message. Sent an e-mail from my BB to myself and haven't gotten it yet, although my BB says it sent. I've tried alt-caps-del reboot and battery pull. Same problem. Internet browser works fine. I haven't installed or deleted any apps or anything.
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Feb 3, 2010
I downloaded the file but my blackberry manager doesnt give me the option to download the 5.0 just gives me the 4.7 one.
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Mar 18, 2010
My tour on the signal portion of my tour has shown my phone to be 1X instead of 1XEV...anybody else notice that with their tours or any other blackberry handset? Or is it just a Verizon thing?
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Feb 14, 2010
I'm waiting for the Tour 2 to be released, but no one really seems to know when it's coming. Apparently it was supposed to be Feb 3, but was delayed. So then we were hearing it could be as late as April or May. I knew I couldn't wait that long so I bought a Tour on ebay last week. Now, just as I figured would happen, we're hearing it could be as early as within this week and if not, pretty much for sure within the next 30 days.
So I'm just wondering if you all think the price value of Tours on ebay will drop once the Tour 2 is released? I'm contemplating just turning around and selling mine now so I can be sure to get what I paid for it. But if the selling price will most likely stay the same even after the Essex is out, I'll probably just wait it out. I just don't want to lose a lot of money on the deal when I might only be using the phone for just a couple weeks!
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Apr 16, 2010
I have a unlocked Blackberry Tour 9630 that I purchased off ebay. I'm using it with a generic T-mobile internet plan, (someone told me that it would work).
However, whenever I open the browser I would get this error: "Your decivce does not currently have any Browser Configration Service Book entries, Please contact your service provider to enable the Browser on your device".What does this mean, and how can I fix it?
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Jun 22, 2010
I'm trying to support nearly 100 Blackberries (mostly the Tour), and any wireless update breaks the phones with various results: anywhere from just deleting the email sync settings (all carriers) all the way to the phone unable to make/receive calls (just T-Mobile for the lack of calling, Verizon or AT&T seem unaffected thus far). We do *not* use a BES server, however, if that's what is needed, I'm certainly willing to go there. If and when an update is needed (by our standards), I will perform them. I really don't want anything coming from Blackberry, ever. I instruct users to hide the update icon, however, they always say it eventually comes back and keeps prompting to install the update. To rid themselves of the annoyance, they do the update, break the phone, then have the greater annoyance of waiting until I can get the phone fixed.
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Jan 16, 2010
I just used my upgrade on the verizon blackberry tour 9630, I'm a big texter and absolutely LOVED my env2! Any helpful hints? Advice to a new user? I actually will not get my phone till next week.
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Aug 28, 2010
I am using Blackberry Desktop software to switch data from old Tour to new Tour and realized mid-way through the switch that I don't have the latest Desktop software installed. The device switch feature "Task in Process 'is going on 3 hours at this point and I'm afraid to stop it and restart it given the warning that the device may become unusable if you disconnect. Should I just disconnect it anyway? Download the latest software and try again? I don't think it should be taking 3 hours to complete this switch!
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Feb 21, 2010
I purchased the Sprint Blackberry Tour 9630 (without camera) the other day. When I went to plug it into my computer yesterday to back up my info, etc. it prompted me to upgrade to 5.0.0.484 from 4.7 (I believe.)Question - after I upgraded, the lock device feature went away. I usually use the left convenience key to lock it. However, the icon is no longer there and I no longer have the option available in the keyboard/screen section. PLEASE HELP! I need to be able to lock my device.
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Feb 1, 2010
I had changed in my camera options to "store pictures" on the sd card NOT "in device memory".A few days ago while taking some pics I maxed out the sd card and while trying to back out hit "ok" to something not sure what it was. but it changed the bb setting back to "device memory" and now when I try to change my camera options of "store pictures" back to the sd card it stays in "in device memory" and gives me no other option to use the sd card (which i did clean out some pics for space). It does show a folder where it is storing pics I take though but when I click the trackball to change from device memory it only shows
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Jul 4, 2010
Which would you all prefer?
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Feb 8, 2010
Can you replace a tour trackball with a curve one? I heard somewhere that it was possible. I changed the housing in my Tour to make it white but the trackball doesn't sit right and i have a problem scrolling down. I can't seem to get the trackball to sit properely in this housing its just not centered. If i can put a curve trackball in, which model curve do i use?
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