My tour on the signal portion of my tour has shown my phone to be 1X instead of 1XEV...anybody else notice that with their tours or any other blackberry handset? Or is it just a Verizon thing?
View 14 RepliesSprint 9630:
My phone out of no where went into 1xev and will not go back to 1XEV. Sprint said it is a device issue and i need to have the device replaced. I told them i do not want a refurb since my previous device had to be replaced 4 times (8350i). He said he would see what was in stock, he then told me that he could not replace the device at all since my previous device was replaced so many times. He referred me to "multiple device replacement team" who said I had had to many replacements and that he couldnt even replace the device. He said I need to go to a service/repair center so they can see the phone.
Has anyone had the same issues with the 1XEV dropping to 1xev and not coming back? My service books will not send, my HRT message will not come, (it does say sent, but I never receive the actual registration message), I cannot update profile or preferred network list (says unable to update, if problem persist contact service provider).
2 days in a row, prior to this, every time I tried to call out, my phone would make a busy signal and say "CALL FAILED: PLEASE TRY AGAIN" and when my wife tried to call, it went straight to voicemail.
Now, I am making calls ok and receiving text just not BIS data: (Internet,BBM,PIN,Email)
FYI: I have not made any software updates or anything receent. I am running 5.0.0.624. Have been since May.
Any suggestions on what may have caused this and if there are any suggestions tech support left out?
Also, I really dont want a refurb, how can I get a new device as opposed to a refurb? I have had this device since Dec. 28 or 29 and have had no issues with the device. I dont want to use my upgrade since I havent had this phone a year and would like to save that for when a better device hits the stores.
I have a sprint tour and it keeps going between roaming and 1XEV and 1Xev, i tried going to options>mobile network>network technology to set it to 1XEV but it still keeps going between roaming.
View 14 Replies View RelatedLately, about once every day or so, I find myself with 1xev. Usually this would mean I am not connected to BB data services but I am not having any connection issues or any slow data times. A batt pull puts me back to 1XEV. What's going on here? I'm USCell, running Alltell's official .419 with no issues.
View 14 Replies View RelatedWhat is this? i thought verizon was 3G. i want my phone to say 3G!! THIS IS SO STUPID I WANT 3G!
View 14 Replies View RelatedIs there any benefit to switchin from Global to 1XEV in the network connections menu? Its default setting is global...but I'm not sure.
View 6 Replies View RelatedMy Tour is 3 months old. Suddenly calls are dropping in the house and the battery charger is taking 10 hours to charge the spare OEM battery. Running the 5.0.419 and it's been fine. Verizon came out with theirs and it's so bad I went back to 419. Now I have an email from RIM saying new software for the phone is available but it doesn't say what version it is so I'm afraid to load it. Any one else have same issue? Phone was fine after going to the first 5.0 for 2 months but now after having changed from Verizon's 5.0. (been a month or so) the issues started about a week ago.
View 7 Replies View RelatedI am having a huge issues with my e-mail/internet and text messaging capabilities with my tour plus the phone constantly shuts off. I am on my 3rd tour (2nd replacement phone). This issue started about 4-6 weeks ago w/my first tour, it was replaced then the second one started randomly shutting off, then I am now on tour #3 and am having major issues:I'm not able to get a signal to receive phone calls, text messages or e-mails and today while I was at work (same spot for the last 6 months -- haven't moved and never had an internet/signal problem before) when I got out of work I had 18 e-mails, 16 text messages, 2 missed calls and my battery was practically drained and dying (which by the way under mobile connections and mobile network if I put it on 1VEX it can never find a signal or is always searching for a signal whereas if I put it as Global it can find a signal).I got this phone because I'm an avid overseas traveler and I need a phone w/me when I leave however this is causing a lot of frustration and annoyance.I've done everything to all devices:hard pull, complete hard drive wipe, updated service books, turned mobile networks on and off, made sure I had the most up-to-date software available NOTHING works.any suggestions?
View 11 Replies View RelatedJust went from a storm 1 to a tour and I am loving it. I can't believe how much more app. memory I have!
However, I cannot get my tour device to show up in windows explorer. It connects and I can browse my media card. There is no drive in windows explorer for the device itself. I can connect to desktop manager and back-up my device memory so I know the computer can read my blackberry device. I upgraded the os with no problems.
I am running vista home premium with blackberry os 5.0 from sprint. I am on verizon. I do have mass storage mode enabled and all of those memory settings set to yes (auto connect, etc.). BBSAK and Blackberry Master Control Program see the device as well. I do not use roxio media manager and it is not installed with my desktop manager. It was too slow and clunky when I had my storm so I never bothered with it.
When I had first got my phone I was surprised that I was able to get a signal at work when I was never able to with other phones. The phone would go into roaming to achieve this. Now after several updates to my phone and what not I still am not able to obtain a signal where before I had no problems getting one. A friend at work who is also with Sprint is able to obtain a signal with a old crappy flip phone! I've tried downgrading my phone, trying different versions of the OS and have not been able to get a signal again. Is this a problem with my phone or is it in relation to something else?
View 11 Replies View RelatedFor today I have not had a signal at all in my house. I have never had a problem before with my Tour but today has been the worst. I cannot receive or make calls, send or receive emails or text messages. I have reset everything and even did the *228 thing but nothing. I have to drive around the block to make a phone call. Any advice for me besides throwing it out the window?
View 5 Replies View RelatedIMO, since I purchased my Tour - 9630 about a month ago, I believe it to be the best device for conference calls other than your PC and Windows Office Communicator.
View 4 Replies View RelatedI have looked everywhere for a solution to this problem, so please forgive me if this question has been asked before. I have been searching non-stop for a way to resolve it.This is a problem that has been plaguing me since the 5.0 upgrade. I am a TELUS Tour user and my SMS messages all show the number of the contact, but not their names. However, when I press the BB button, there is a "View Contact" option that takes me to that contact's name and details.Why is this and how can I fix it so it shows the names of my contacts?
View 4 Replies View RelatedWhen I get a new sms/mms alert, it doesn't show up on the today screen to preview them. Anyone know why and how to fix it? My inbox are set to combinded but my new email messages appears just fine on the today screen, just not my sms/mms preview messages.
View 5 Replies View RelatedDoes anyone have the issue of when someone calls you and there # is in your phone book but it doesn't show there name when they call.it only shows there number? I don't know how to get rid of it....if I even can.
View 7 Replies View RelatedWhen I connect my blackberry to my computer the media card isnt showing up. Can anyone help? I wanted to add ringtones
View 5 Replies View RelatedI just recently upgraded from the Curve 8330 and it still says 1XEV. My friend who works at VZW says it is 3G, if it is, it feels slow to me.
View 13 Replies View RelatedI received a download notification weeks ago to my BlackBerry for a new software update and have been unable to download it. It keeps telling me to try it from My BlackBerry Desktop -- i have and it does do it.
View 12 Replies View RelatedI now have 3 programs that can reset my device - Quickpull, Quicklaunch and Meterberry.I am curious if they all do the same thing, or is one better than the other.I am definitely keeping QL and was wondering if I even need the other 2? I do like MB as it notifies you when your mem, battery etc is low.
View 14 Replies View RelatedI've had my blackberry for awhile but I havnt heard about how often you should charge it. Does it matter? I can't let it go completely dead cause when its almost dead it stops receiving. I have a cradle charger I put it on everyday when I go to bed. I was going to get a siedo exntended battery but I didn't want to mess it up by charging too much.
View 5 Replies View RelatedIs there a reason why I don't have a 3G icon on my Tour even though I am in a 3G coverage area?
View 5 Replies View RelatedHi all..I can't dial *100# (the interactive menu command from mobile provider)
when I push the dial button, it will make a normal call...it suppost not to make a call..it suppost to send the command to the network to get the interactive menu..
anyone facing the same problems?does this have any solutions?I already called my service provider and they said that it was a common problems..even when there re two same model blackberry, 1 can dial and the other one can't..
I've noticed that no matter how many times I try to close facebook it stays open and seems to slow my Tour down to a crawl. Constantly getting the spinning clock now. I've tried reinstalling facebook but that didn't help. Facebook isn't worth not having my Tour work but at that the same time why am I paying for a device that won't run apps without issues? It's really strange because nothing has changed and yet all of a sudden this issue has popped up. I also tried a battery pull but that seemed to make the problem worse, not better. After the battery pull I got the clock for about 10 minutes and the device was slow for a while after that
View 4 Replies View RelatedI going on a plane. How do I put the device in airplane mode so I can play the games.
View 4 Replies View RelatedThis might be a stupid question, but I've done some searching and I can't find the answer.I have the Tour 9630, and if I choose to do the OTA update, will it wipe my device? Do I need to backup my e-mail's, contact's, ect?
View 4 Replies View RelatedI can get all of my ringtones to change (phone, email, mms, etc) but I cannot get my SMS ringtone to change. I'll click the sound icon in the upper left hand corner, go to Set Ring Tones/Alerts>Messages>SMS Text and change the ringtone and then save it, but once I look in my phone book to verify it all of my ringtones are stuck on "Sanguine". The only way I can change my ringtone for my whole phone book is to go through and individually change the ringtone for each person.
A couple of months ago I had downloaded CrunchSMS, which I read on other threads may be the cause of the problem, but I deleted it shortly after downloading it. I have also taken out my battery and media card and done a full reboot.
I do not have my cable at home, and I am having the same problem. I am without a phone for at least the weekend.
There is no way to factory reset through the device? Old blackberry devices had this.
Also all I did was upgrade an app through blackberry's app store. How can that cause such a critical issue?
Is RIM working on that? I see this problem is very wide spread, makes you wonder what kind of QA work is being done on the dvices.
What it says is this.."Provisioning Status".."The network is configuring your device".then it says "Your device could not be registered with the wireless network. contact your wireless service provider",but i can call and receive sms!Any suggestions?
View 6 Replies View RelatedSo this happens everywhere not just at home but more so there. Up to 5 times a minute or can go hours without doing it. Here is what I have tried:
Updates
##RTN
Reprovisioning (update data profile)
service books
diagnostics
soft reset
batter pull
manual programming
only thing I have not tried is PRL, but that has to do with roaming, I dont need to roam at home...
I added a new gmail address to my phone, before that, I had my work e-mail, a different gmail address and my blackberry e-mail.All e-mails went directly into the main mailbox.They also went into the separate folders for each specific e-mail address. so if I wanted to only look at e-mails from email address #1, I just had to look in that folder.Well it still works for the first 3 e-mail address, but since I added the new gmail account, the e-mails on the new account only go to the main e-mail message folder.So if I go to the separate folder for the new gmail account it shows no e-mails at all.But if I go to the main inbox, any new e-mails to that account are shown there.Does anyone know how to fix this?I have deleted and re-added this account at least 3 times, I have done everything I know and I still cannot get the e-mails to show up in the separate account folder!
View 4 Replies View RelatedMy last message from my hotmail email account to my device was as of 6 pm today.....but I've been seeing emails come into my inbox since then through regular login on the web?...I resent service books and rebooted my device just so I know I'm not going crazy....anyone else with hotmail/msn experiencing this?
View 8 Replies View Related