BB Torch :: ID Service Is Unavaliable
Jul 1, 2012
I bought an BB Torch 9800 in USA, factory unlocked, from AT&T, and now i'm in Brazil with another carrier here.Everytime that I try to sync my BB protect with my BB ID, it shows 'Verifying Blackberry ID' and then, it returns 'The Blackberry ID service is unavaible' but when I tried to sync my BB App World with my Blackberry ID, it was ok.And another problem is, i've updated my Blackberry Core Systems with Blackberry Desktop Software, but everytime that I connect my blackberry with my PC, it shows that I need to update it again. I've update more than 3 times, and still shows as not updated.
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Nov 15, 2011
When I'm opening Service Status from "Options and Status" I see the "Blackberry Internet Service" as "Not Connected" although I've Blackberry service and I'm successfully using IM, synchronize my E-Mails, and Browsing the internet without any WiFi connection.
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Aug 18, 2010
I got my torch 9800 on launch day. i loved this device and definately felt like i was upgrading from my old device (iphone 3g). as much as i love the capabilities of the device i have run into a few issues, specifically network issues. it all started on sunday when all of a sudden i lost connection to the blackberry servers(the little logo in the corner was gone..) i went to at&t on monday and they could not figure it out. apparently my service book for the blackberry internet service got deleted(i didnt even know what a servicebook was lol) so i went home later that night and downnloaded the at&t software and reinstalled the os and this worked. then all of a sudden today, my fb was acting up, so i deleted the app. then i lost the connection again... do you guys have any idea what could be causing this? im currently reinstalling the os as i write this.
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Jul 25, 2011
I now have two blackberry torches that both display the message no service currently available if you try to make an outgoing call, text is not working and I can not receive calls but the browser and blackberry messenger work fine.Have spoken to O2 and there are no bars on the phone.
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Sep 15, 2012
My torch's bb protect statusnis coming that this service is not available on your
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Jul 26, 2011
i purchased a Unlocked BB it worked fine for the last 5 days now it just wont make calls or text and says there no service currently unavalible.I have googled it and there seems to be alot but no answers.I have done everything told its definatly not my contract i can still conect to the internet and use bbm.
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Jun 1, 2011
Having a nightmare with my service provider. They say I'm connected with the Blackberry Internet Service but I can't access anything on my phone. They did turn it on but when I was connected I couldn't use my internet/Browser, which meant it was useless anyway! When I asked them to fix this I ended up being disconnected from the BIS again....but again they say I am connected. My service status confirms I'm not connected to the BIS. I've tried numerous battery pulls and I've had their tech support on speed dial for the last week.which has done no good!
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May 22, 2011
So when i go on blackberry.orange.co.uk to register my blackberry so i can use the internet i click new account, enter BB Pin and IMEI numbers then click continue it says "Cannot create account, your device is not registered with your wireless service provider".
So on my BB i go to the Menu > Options > Device > Advanced System Settings > Host Routing Table > Menu button > Register new.
It then says "Registration message sent!" but nothing happens and i still can't create account?
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Dec 1, 2011
how to send service book to blackberry
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Dec 22, 2011
how do i send service books to my phone as i can not log into enterprise activation?
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Feb 8, 2012
I recently moved over to tmobile from sprint with my device and the voice and normal texting work fine. BUt I cannot get on app world or bbm because it wont connect to blackberry service and I am paying for it. what can I do to trouble shoot my phone and get bbm and app world working.
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Jul 19, 2011
Im not able to use gtalk on my phone. The error i get is "service not enabled".I have tried calling vodacom who have advised that i need to speak to google.... I have tried to research this error but there are so many different solutions there.
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May 3, 2011
Service temporarily unavailable. The constant message when you use the sirius app on a torch. Anybody know what is going on between blackberry and siriu?.
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Oct 17, 2011
I have no cell signal at home. I am fully connected with wifi but cannot access the internet from my torch, despite the conection- without cell service.
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Mar 28, 2012
I just bought a unlocked Blackberry from Verizon on Ebay, I live in Brazil so that makes thinks more complicated, anyways, after calling Blackberry and my service provider. I found that my service book has no entries either my host routing table, and when I try to register that host routing table it says that the message has send but nothing happens, I really don't know that to do. In my mind I think that I have to download all the service books again, but I don't know where I can find it. I also tried to register on that BlackBerry Internet Service in my country but I also didn't get results. By the way, the only application that works with the internet is Foursquare. Additional things: they have a plan here in Brazil for Blackberry, I'm already on this plan, but guess what, can't use the internet
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May 9, 2011
from yesterday i'm having two problems, i got from twitter this message, Twitter Services are currently unavailable and from browser (( A network error occurred )) even the wifi working but i don't know why i can't browse anything.
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Aug 7, 2012
I want to change my Emailadresses on my Phone, but I have to fill in a Name and a Password from the Black Berry Internet Service, but i donīt know if i have a Name there, ich donīt know. So i push the button for create a new one. There qou have to fill in the PIn and the IMEI from the telefon, iīve done that, and it says that this handy is registred with a name. So i push the button for forget password, and i have to fill in my Username, but i tastes all the usernames i think its right. It ever shows that the Password is sent to my telefon, but nothing reach me..
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Jan 24, 2012
I have 2 new 9850s, both on US Cellular network, one is mine and the other one is my wife's. No enterprise, both BIS. They are both running OS 7.0 2048. I am having the same problem on both phones. Battery pulls do not fix the issue. Resending service books and pushing the HRT temporarily fixes it.Whenever we enter a spot that drops the data connection (the symbol in the top right changes from 3Gwith the 4 dot blackberry symbol, to just the 3G only SYMBOL) we stop receiving emails. This also happens if we are in an area that is 1X and changes to 1x. I understand why our emails stop, because the data service is unavailable. That's not my issue.My issue is this...when we do move back into an area that has data service, the data connection is not automatically restored. I have to manually go into each phone and push the host routing tables to reregister the devices to get them to receive data again.US Cellular said that they've done everything and that their end is working fine. We just changed from curves and never had a problem getting emails before. If I did lose the data signal, it would immediately reconnect when the data signal was available again.It seems like the Torch units simply stop looking for a data signal after a time of unavailability, like it looks for data and says "We'll guess i'm in an area with no data service. I'm going to just quit looking", but then never remembers to check again later.The wi-fi is off all the time.
It really sucks to have to register the phone over and over again after each trip into my warehouse, where there is no data service available. And its really strange that it is both phones.Apparently there are for signal modes on this phone...1x, 1X, 3G, and 3Gwith bb symbol. If mine drops from the 3G with bb symbol, emails just stop coming and I can no longer connect to email settings. Whats worse is that I have to push the HRT to get reconnected.Does anyone have any suggestions?i don't want to have to defect to an Android device, but this phone simply hasn't been reliable so far. I can't imagine it's US Cell network because our Curves have always worked fine. And I also can't imagine that i purchase 2 defective Torches. These has to be a setting somewhere that will force the phone to search for a data signal all the time and not just give up.
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Apr 30, 2012
When I updated the OS, it nuked all my accounts and wiped my BBY clean, so I've set just about everything back up again.I set up my email account, and I am getting my email fine, but it won't send email. Every message I try to send fails with this error:"Message Status: Transaction error - failure at service."Do I need to set up the SMTP differently, because I don't see that option anywhere?
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Apr 26, 2012
We have recently had to downgrade our cell phone service for financial reasons, and sprint does not allow you to downgrade from a everything data plan to a talk and text plan only if you have a smartphone.As a result I had no choice but to turn off the phone service on my torch and use a much older non smart phone. I only recently purchased the torch 9850 and still use it daily in wifi areas. I would like to know how it may be possible to still check my email on it. I know I have other devices ( kindle) that are able to access my email accounts without having to use phone service. I would also like to know if any of the instant messaging capabilities would still work, although that I understand not working more so than the email.
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Nov 13, 2012
I can not access my BB Messenger Service anymore.
Following error message shows up: Uncaught exception: java.lang.Null PointerException
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Oct 16, 2012
I am using BB torch 9800. I have a problem with 3G connection. In the main menu at the top i see i have a connection 3G. But when i look up the service status it says in Blackberry Ä°nternet Service: Not connected. when i turn my connection to 2 G or wifi it fixes but in 3 G I have a connection problem.
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Dec 5, 2011
If I lose service for any length of time the phone appears to just give searching for it. I have to go into manage connections and disable/enable Mobile Connections and get back service almost immediately.
As not answering a call could cost me my job it would be pretty handy to resolve this.
I am on 7.0.0 Bundle 2290 and I only noticed this after the last couple of OS updates.
Obviously a reboot/battery pull resolves the issue temporarily but the next time I suffer an extended loss of service then it recurs.
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Aug 14, 2012
I have a Blackberry 9860 with DU sim. In order to have access with instant messaging (BBM, FB, YM), i subscribed to DU's social blackberry service(1.50 aed/day). Usually, once i dont have a load balance, the service will automatically deactivated but once i recharge, the 1.50 aed will automatically deducted and my subscription will be activated. But last wednesday night, it was deactivated since i dont have load balance. That same day, i recharge and was expecting that it will be activated again...But i didnt received any notification that it was activated Until now its not activated. They just keep on telling me to wait and just gave me an exact time and it will be activated again..but nothing happens.
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Aug 16, 2012
i bought a new unlocked blackberry torch 9800 from ebay yesterday and i inserted my sim card but i could not access the internet. i called my service provider to help me. After all instructions such as going to advanced setting to set up everything, it still did not connect. I put my sim to my former blackberry curve and i could access the internet.
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Jun 7, 2011
I have BB Torch 9800 provided by DU (service provider in Dubai) and travelled to Canada and took plan from Rogers (service provider in Canada) to use my device there and for getting my mail was getting error message that my device is not registered but took to Roger shop and the guy fixed it immediately and now I am back in Dubai and back to DU and getting same message that my device is not registered though I have manually registered it but no use at all. Checked all possible options and blogs but nothing seems to be working and not able to get my mails on my device.
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Dec 29, 2011
Every time i try to connect yahoo messenger i get this error (Service not enabled for this handheld) Iam using 9810 Torch 2.
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Dec 5, 2012
Am on a BIS service plan with Airtel Malawi.My bbm is working fine but my browser is not functioning.Under service status it is showing the following message"Blackberry Internet Service:Connection Not connected".I Went to my service providers they said that they dont know the problem and they can not fix it.They are saying that my device has a problem which they dont know.Please help.
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Jun 9, 2011
I have a new Torch.Configured everything without problems. even the wifi works , , but only for browsing.data status says: calls through mobile company, BIS: through mobil company, no bes, Mobile company is eplus 3G, wifi net: shows me my home wifi , ssid same and conection type. so it is running.but why doesnt the bis doesnt switch into wifi network? my bold before did that without any problems...
I went through alllllll blogs, talked to the hotline of my mobile company, configured my router and acceesspoints new... nothing worked!
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May 2, 2011
Ive been trying to log-in to my blackberry onto Blackberry Protect, it will stay a while on Verifying email then it says: the Blackberry ID service is temporarily unavailable.I AM able to go to blackberry.com and on the top-right sign into MyBlackberry with no problem Also tried to download some Applications, when I get the screen to log on - keep getting ANother error. says email contains incorrect info. So I tried to register with a different email with Only letter and numbers...
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Nov 2, 2012
I have a Canadian Rogers Torch 9180, software 7.0.0.254, platfirn 5.0.0.451, available KB 167173.The phone is activated on our cloud Blackberry Administration Service with Exchange 365 and for some reason the CICAL service book is missing on the device so any calendar invites are blank. I have followed BB article KB10594 and on the BAS tried resending the service books. On the device properties it does say that the last transaction was delievered and nothing I can see has failed. Obviously since the CICAL book is missing I am unable to delete and undelete it as per the KB article.
We only have one default IT policy and others are on it without any issues. And yes I have double checked that nothing is disabled in the PIM sync in the policy. We do not have any Groups setup, everyone is under the default group.Not using any other calendar apps on the phone. In the BAS it does say that the Wireless calendar is Disabled but there's no way I can see in the BAS to enable the calendar.
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