BB Torch :: Can't Access Service Provider Internet
Aug 16, 2012
i bought a new unlocked blackberry torch 9800 from ebay yesterday and i inserted my sim card but i could not access the internet. i called my service provider to help me. After all instructions such as going to advanced setting to set up everything, it still did not connect. I put my sim to my former blackberry curve and i could access the internet.
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Jul 1, 2012
We have an old iPhone 3G that is no longer on a Bell contract. We have installed Apps on the iphone through the computer but I cannot get the the wifi to work on it. Does it need to be under contract with a carrier or have a SIM card in order for wifi to work?
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Mar 13, 2011
I am residing in India and recently purchased a new xperia x10 mini pro....I am trying to access internet through GPRS service of the service provider....wifi is working perfectly but everyplace is not under the network.....I have successfully installed and configured the settings of service provider for access of internet through GPRS and able to run a few webpagessuch as google and facebook on the default web browser of the devicehowever, i am not able to connect certain default applications provided in phone such as gmail, gtalk etc.and even opera mini is not responding toany activity happening through the GPRS..to make certain changes with the settings or perhaps set any settings as default settings for access of interneti already have a wifi enabled network at my home but i want to access internet at my workplace too which is far from the city and is not connectedthrough WIFI
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Dec 17, 2011
It seems that my BB does not want to connect to the internet via my service provider but it can connect via wifi. What do I need to do to correct this problem?
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Jan 12, 2010
I have nokia 5800. I am able to connect to my office wi-fi with this. And after connecting when I do Start Browsing, I am also able to browse sites successfully. But when I go to home screen -> menu -> internet -> facebook, and try to open it. It shows me "Connecting through AirTel" even though my wi-fi is still connected, this facebook is trying to connect to internet with my service provider internet. Can anybody please tell me how can I educate facebook application to use my wi-fi internet connection and not the service provider one?
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Jun 7, 2011
I have BB Torch 9800 provided by DU (service provider in Dubai) and travelled to Canada and took plan from Rogers (service provider in Canada) to use my device there and for getting my mail was getting error message that my device is not registered but took to Roger shop and the guy fixed it immediately and now I am back in Dubai and back to DU and getting same message that my device is not registered though I have manually registered it but no use at all. Checked all possible options and blogs but nothing seems to be working and not able to get my mails on my device.
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Aug 18, 2010
I got my torch 9800 on launch day. i loved this device and definately felt like i was upgrading from my old device (iphone 3g). as much as i love the capabilities of the device i have run into a few issues, specifically network issues. it all started on sunday when all of a sudden i lost connection to the blackberry servers(the little logo in the corner was gone..) i went to at&t on monday and they could not figure it out. apparently my service book for the blackberry internet service got deleted(i didnt even know what a servicebook was lol) so i went home later that night and downnloaded the at&t software and reinstalled the os and this worked. then all of a sudden today, my fb was acting up, so i deleted the app. then i lost the connection again... do you guys have any idea what could be causing this? im currently reinstalling the os as i write this.
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Aug 17, 2011
I needed to setup a secondary email addy with RogersWireless yesterday and while I was there I got the bright idea to change my password for my primary account.This totally screwed my BB (no more email being received) sent me an email saying I needed to verify my password.tried to go into Setup to access my email settings..my BB freezes and I have to shut it down and re-start.Next bright idea...go to Messages Options then try to access email settings that way...message comes up and says "Unable to open email setup application. Contact your wireless service provider."Now I'm not saying I don't enjoy spending an afternoon chatting with Rogers but is there anyway to fix this without having to waste an afternoon?
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Nov 15, 2011
When I'm opening Service Status from "Options and Status" I see the "Blackberry Internet Service" as "Not Connected" although I've Blackberry service and I'm successfully using IM, synchronize my E-Mails, and Browsing the internet without any WiFi connection.
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Nov 3, 2011
I am using Bold 2 (9700)but cannot access the bb internet service and the BBM.when I inserted the sim to a different BB Phone it works alright.
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May 23, 2010
I just switched to sprint yesterday and picked up the 9650. Today I tried to access the sprint blackberry internet service site to change my signature. When I go to register it tells me I cant access the Blackberry internet service from my pc and I should access it from my phone. I cant find any where on m phone to add a signature, any help? This is a personal blackberry account.
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Nov 10, 2011
I am using the blackberry service using a GSM service provider, I would like to switch to a new GSM service provider. When I switch the SIM card the handset ask for blackberry ID and password, on entering the details it says invalid Blackberry ID. Can I just use another BB handset and use the new SIM to route all my emails and BB messenger to the new handset.
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Dec 10, 2011
after i changed teh carrier provider, my internet emails (yahoo,...etc.) are not accessible & setup email returns the message :internet service account deactivated..Is this something from the service provider or from blackberry; any actions to be done from my side?
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May 19, 2010
I just got my new Bold9700 and am trying to set it up and failing completely. Part of this may be because I am in Costa Rica. The primary problem is that it is connecting to a WiFi network, but not to a BlackBerry Internet Service. I have a data plan, I am linked to a network here (called I.C.E), and I am connected to a WiFi network, but it will not open due to the lack of Internet Service connection.
My phone is apparently locked, but I am using a USA SIM card, not a Costa Rican one. Do I need to unlock my phone in order to connect to the Internet Server here? As a result of this connection, I also cannot access email or set up BBM.
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Nov 13, 2012
I can not access my BB Messenger Service anymore.
Following error message shows up: Uncaught exception: java.lang.Null PointerException
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Jul 5, 2012
If you had to choose between service providers is any certain one better with the Iphone? Is ATT and Verizon at the top, or is Sprint and other providers good as well?
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Jun 1, 2011
Having a nightmare with my service provider. They say I'm connected with the Blackberry Internet Service but I can't access anything on my phone. They did turn it on but when I was connected I couldn't use my internet/Browser, which meant it was useless anyway! When I asked them to fix this I ended up being disconnected from the BIS again....but again they say I am connected. My service status confirms I'm not connected to the BIS. I've tried numerous battery pulls and I've had their tech support on speed dial for the last week.which has done no good!
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May 22, 2011
So when i go on blackberry.orange.co.uk to register my blackberry so i can use the internet i click new account, enter BB Pin and IMEI numbers then click continue it says "Cannot create account, your device is not registered with your wireless service provider".
So on my BB i go to the Menu > Options > Device > Advanced System Settings > Host Routing Table > Menu button > Register new.
It then says "Registration message sent!" but nothing happens and i still can't create account?
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Mar 28, 2012
I just bought a unlocked Blackberry from Verizon on Ebay, I live in Brazil so that makes thinks more complicated, anyways, after calling Blackberry and my service provider. I found that my service book has no entries either my host routing table, and when I try to register that host routing table it says that the message has send but nothing happens, I really don't know that to do. In my mind I think that I have to download all the service books again, but I don't know where I can find it. I also tried to register on that BlackBerry Internet Service in my country but I also didn't get results. By the way, the only application that works with the internet is Foursquare. Additional things: they have a plan here in Brazil for Blackberry, I'm already on this plan, but guess what, can't use the internet
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Oct 31, 2012
I have recently moved my services from vodafone to TataDocomo.But when I tried to register my service online on tatadocomo, It was denied.After checking with tadocomo customer care, they said my BBM PIN is blocked by Vodafone.But when I checked with Vodafone they said they don't know about it.
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Nov 4, 2011
I don't know if this is the right please to post this question. Sorry for the inconvenience.Yesterday my BlackBerry Storm 2 9550 was stolen. I called to my service provider and reported the incident. The IMEI and PIN was linked to my phone line / account. At this time service is suspended.
However, I have a question: Can the BlackBerry be activated with another service provider? Is it useless after i reported? Can I try to contact RIM and lock IMEI and PIN for any kind of future use? I have all that information.
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Sep 22, 2015
I want to unlock my phone but I'm not sure that it will work. because when we look at the service menu of phone. It write:
[]Network 0
[]Network subset 0
[x]Service provider 0
[]corporate 0
[]Sim 0
in the sim lock menu. And I already take a NCK code by the operator, but the phone doesn't accept.
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May 26, 2012
I have got Iphone 4, now when i am back in pakistan. Its not working, cant connect to the service provider.Dosn't accepts the sim.
Info:iPhone 4, iOS 5.0.1, Base Board 4.11.08
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Jan 10, 2012
I received my unlock code from from my service provider (Vodafone) for my bb 9780, I entered the code in without switching the wireless connections off by mistake, the code entered correctly and the network was didabled but now I cannot get a service from my provider. the signal bar is 4 bars or higher and it displays whichever sim card provider logo.
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Aug 7, 2012
I want to change my Emailadresses on my Phone, but I have to fill in a Name and a Password from the Black Berry Internet Service, but i donīt know if i have a Name there, ich donīt know. So i push the button for create a new one. There qou have to fill in the PIn and the IMEI from the telefon, iīve done that, and it says that this handy is registred with a name. So i push the button for forget password, and i have to fill in my Username, but i tastes all the usernames i think its right. It ever shows that the Password is sent to my telefon, but nothing reach me..
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Aug 14, 2012
I have a Blackberry 9860 with DU sim. In order to have access with instant messaging (BBM, FB, YM), i subscribed to DU's social blackberry service(1.50 aed/day). Usually, once i dont have a load balance, the service will automatically deactivated but once i recharge, the 1.50 aed will automatically deducted and my subscription will be activated. But last wednesday night, it was deactivated since i dont have load balance. That same day, i recharge and was expecting that it will be activated again...But i didnt received any notification that it was activated Until now its not activated. They just keep on telling me to wait and just gave me an exact time and it will be activated again..but nothing happens.
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May 2, 2010
Rumors are that OS 6.0 will be available to the 9700. For official OS 6.0 release, is the onus on your service provider to provide this new upgrade? Or will you have to get it through other service providers that are more on top of their game and releases new OS 6.0s first? i.e. is it going to be like upgrading OS 5.0 where if you want the latest version, you'd have to use another service provider's OS version?
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Jun 9, 2012
i got this curve 9220 couple of days ago now it does not connect to the service provider it keeps searching for network and the antenna signal indicator comes on and off continously hence the moble cannot make or recieve calls
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Sep 18, 2011
I have an 8520 Curve, OS version V5.0.0681 (platform 5.2.0.67). Is it possible to change the Service provider software, say from O2 UK to Vodafone UK?Its just that I want to give the phone as a gift and it would be great if it was branded with the appropriate software.Obviously unlocking is not a problem.I have downloaded the Vodafone UK software from the BB site, but I just don't know how to do it, or even if its possible.
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Jun 20, 2010
At the present time, my service provider is Bell Mobility.I would like to switch to Virgin, who utilises Bell's network, anyways.I'm told it cannot be done.My phone is a 9530 smartphone.
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Feb 21, 2012
I have an Xperia X10 with Movistar in Chile, but now I want to use another company, then I use the Movistar instructions with the IMEI in order to unlock my cell phone, but it's not working.I upgraded my cell phone some months ago to version 2.3.3 (gingerbread), then I think that this upgrade is the problem, because I use the code that the web page give me, and the cell phone continues locked to use the other company.
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