BB Torch :: Data Service Keeps Dropping On 9850?
Jan 24, 2012
I have 2 new 9850s, both on US Cellular network, one is mine and the other one is my wife's. No enterprise, both BIS. They are both running OS 7.0 2048. I am having the same problem on both phones. Battery pulls do not fix the issue. Resending service books and pushing the HRT temporarily fixes it.Whenever we enter a spot that drops the data connection (the symbol in the top right changes from 3Gwith the 4 dot blackberry symbol, to just the 3G only SYMBOL) we stop receiving emails. This also happens if we are in an area that is 1X and changes to 1x. I understand why our emails stop, because the data service is unavailable. That's not my issue.My issue is this...when we do move back into an area that has data service, the data connection is not automatically restored. I have to manually go into each phone and push the host routing tables to reregister the devices to get them to receive data again.US Cellular said that they've done everything and that their end is working fine. We just changed from curves and never had a problem getting emails before. If I did lose the data signal, it would immediately reconnect when the data signal was available again.It seems like the Torch units simply stop looking for a data signal after a time of unavailability, like it looks for data and says "We'll guess i'm in an area with no data service. I'm going to just quit looking", but then never remembers to check again later.The wi-fi is off all the time.
It really sucks to have to register the phone over and over again after each trip into my warehouse, where there is no data service available. And its really strange that it is both phones.Apparently there are for signal modes on this phone...1x, 1X, 3G, and 3Gwith bb symbol. If mine drops from the 3G with bb symbol, emails just stop coming and I can no longer connect to email settings. Whats worse is that I have to push the HRT to get reconnected.Does anyone have any suggestions?i don't want to have to defect to an Android device, but this phone simply hasn't been reliable so far. I can't imagine it's US Cell network because our Curves have always worked fine. And I also can't imagine that i purchase 2 defective Torches. These has to be a setting somewhere that will force the phone to search for a data signal all the time and not just give up.
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Oct 7, 2012
I have an annoying issue that has been ongoing for about 2 months now and I have been searching high and low for the answer to no avail.Equipment:Blackberry Torch9850Verizon Wireless71. Bundle 1737I have to repair my phone every time I shut off the car. I have the car checked out,no issues and have checked the phone on other verhicles, same issue.The phone pairs fine when I go throught the entire re-pairing process, but once the vehicle is shutoff the and restart the pairing fails. Sometime if I get lucky it stays paired for one or two shutdown of the vehicle and then it fails again. have tried turning the cars radio off before shutting of the car, recommended somewhere else, no luck.In talking with Verizon it appears as the Torch is not retaining the bluetooth password and they were at a loss to figure out how to fix it.
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Feb 8, 2012
I recently moved over to tmobile from sprint with my device and the voice and normal texting work fine. BUt I cannot get on app world or bbm because it wont connect to blackberry service and I am paying for it. what can I do to trouble shoot my phone and get bbm and app world working.
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Jun 24, 2012
I am trying to sync my Torch 9850 organizer data with my computer via WiFi. I have read the instructions but under the Options I do not have an option for turning on WiFi Sync.
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Jun 9, 2011
I have a new Torch.Configured everything without problems. even the wifi works , , but only for browsing.data status says: calls through mobile company, BIS: through mobil company, no bes, Mobile company is eplus 3G, wifi net: shows me my home wifi , ssid same and conection type. so it is running.but why doesnt the bis doesnt switch into wifi network? my bold before did that without any problems...
I went through alllllll blogs, talked to the hotline of my mobile company, configured my router and acceesspoints new... nothing worked!
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Jun 13, 2012
After upgrading to ios 5.1.1 the service stopped working properly and or dropped calls more common? Also failure to get service in locations you used to, and also poor wifi connections?
Info:
iPhone 4, iOS 5.1.1
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Jun 26, 2014
my iPhone (iOS 4.1) has been running sluggishly, freezing for a couple of seconds after trying to press the home button (from locked), to random freezes on the dashboard etc., most of the time after a couple of seconds it unfroze. The phone was dropped several times (always had a sturdy cover) but always worked fine. About 2 weeks ago it started to get worse, phone kept randomly restarting, loosing service and wifi and then reconnecting again. I scoured the internet for possible clues and in the end ordered a new battery which I installed successfully. Also reset the device as new and installed the latest iOS 6.1.6?. No problem with freezing/being sluggish anymore but the service/reception and wifi keep dropping. Sometimes it is random. Sometimes it happens right after I slide to unlock the phone. The connection can hold from several minutes to an hour or so before dropping to a bar and then no service (wifi disappears as well), after a while it comes back on. I have asked for another replacement battery (in-case this one was faulty) and will see where that will get me. (also when it is charging now it has the occasional random restart, not very often but sometimes)
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May 30, 2010
I have the new Torch 9850 and the other day it died I had it unplugged all night and in the morning it was needing charged and i pushed one button and it started to come on but died so I then plugged it in and all i got was a red LED light and I could not get it to come on at all even after letting it charge for awhile and now I have nothing at all not even the LED light
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Oct 10, 2011
Ok, totally frustrated- I traded storm for torch 9850 and lost my mobile checkbook app. i was told to uninstall then reinstall. wont work. I tried to rebuy, doesnt work. I get purchase error ID 30220. contacted mobateck
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Oct 20, 2011
When I first set up the phone, I got them fine, but after a few days they stopped coming in. I learned to re-register the phone on the network with the Host Router Table. After I do that, the messages pour in. Sadly, I have to do this at least once a day, sometimes twice, which is ridiculous since my Tour worked perfectly on the same US Cellular network only a few months ago."Registration message queued. It will be sent once data coverage is available."
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Feb 14, 2012
I have just purchase a US Cellular Blackberry Torch 9850 but in my city they have not coverage so I went to a AT&T store to activate it, as the phone accept GSM networks but the phone does not accept any sim, at the top appears "Insert SIM card"They tryed to unlock the phone but it does not accept SIMS Does US Cellular use any kind of protection?
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Nov 28, 2014
Last few days (even before 4.4.4 update) my m8 data would drop on and off. Restarted and no use. Same. Cell signal is full bars but data would drop after being on for several minutes. It would drop for 2 minutes or so. Toggling data on and off or airplane mode is a temporary fix sometimes. Over the course of this post it has dropped 2x.
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Sep 3, 2012
I have a slight problem with my Blackberry 9850,(everything else works ie BBM ok, Internet ok, SMS/MMS ok, incoming and otgoing calls ok, but i cant set up emails it keep asking me to register my device via ---> Options----> Advance options------>host routing table and register.....
I have tried the solution above, i get a text mesg/ SMS message saying your device has been registered with the network.....but when i go back to email set up , i get the same message again to register via the routing table.
My handset was originally a verizon wireless handset, i'm now using it on O2 (UK) , I've had O2 trying to sort this issue out for more than a week now to no avail.They have check my IMEI/ PIN which turned out to be all ok.
Service books are all in order, routing table has about 60 entries(O2 uk seem to think thats normal).
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Dec 5, 2011
A couple of days ago my blackberry torch 9850 shut off randomly during the day and since then has been so slow that it takes(I timed it) 45 seconds to open an e-mail message. I've tried taking the battery out, I've reset it a few times and I'm working on reinstalling the operating system.
I've read a bunch of forums and most places say that I have to do an operating system reinstall every few months because THIS IS A FEATURE OF THIS PHONE? Is there a permanent fix for this or do I have to switch back to my android?
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Apr 3, 2012
how do i hide pictures on my torch 9850
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Jul 20, 2011
I know there has been much talk of this, just wondering if it has come to fruition or anyone knows if it's coming soon.
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Aug 17, 2011
1. When I use BB Desktop software to transfer data between phones and whatever else, do I lose the apps, icons, etc that came with the new phone? 2. At the same time I received the new Torch I want to break with my company's enterprise server. However when I moved data it also moved the company's email account over also. In the new 9850, how can I break from the enterprise server and delete that email account on the new phone?
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Apr 29, 2010
Reboot froze last night, removed battery umteen times will not fix. BB RIM support spent 5 hrs today went to tier 2 and they could not get phone to load correctly. Reboot still freezes 3/4 of the way through.
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Oct 7, 2011
How does one turn the "Ringer" ON on the Torch 9850?
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Jan 8, 2012
I am not able to access BIS on my 9850 brought from ebay. Am trying to use it in Lagos, Nigeria (where I work) with Glo Telecom. When I restart the phone it shows US Cellular. On the back cover I can see Verizon Logo. My supplier says that it is fully unlocked, and I am able to make phone calls, check balance etc on the new network. The phone shows the network name (Glo ng), etc.The SIM card is the same I was using with my earlier BB (Storm) and has a BIS plan activated and was working before. But the 9850 says I dont have a data plan. I tried using SIM cards from other operators as well, it shows 3G at times and when set to 2G network, it shows "edge" in small letters.
I tried manual registration as well, but did not get any response. The Host Routing Table shows "No entries".Also cannot see any option for Internet email set-up. Only Enerprise Email activation comes up.I am able to use facebook and App World through Wi-Fi. Can Internet email service (Gmail) also be configured through Wi-Fi?I have spoken to US Cellular Customer Service. And he said that there is no issue. If I am not using their network, then the PIN might have been released by US Cellular.
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Nov 11, 2010
When updated software I lost all my purchased apps frm bbm app world niw app world has no history of any of my downloards or apps how to get this straighten out?
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Dec 2, 2012
I have a Torch 9850 that has been shutting down repeatedly. It seems to crash and I have to do a battery pull for it to restart and when it does, it shuts back off again! The phone stays on and works fine while the charger is plugged in but as soon as the charger is removed, it shuts off again.
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Jan 17, 2012
My torch 9850 reboots seemingly randomly. However, It actually seems to reboot during times of inactivity such as just lying on the table.
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Apr 21, 2011
I have had the phone app freeze on incoming calls. This is a rather fundamental problem for a brand new phone. I can't seem to find were to get the message to BB otherwise.
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Feb 17, 2010
Is there much of a difference between the Torch 9850 & 9860?
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Nov 5, 2011
I plugged my Torch 9850 into wall charger last night to charge. I woke up and the LED was slowly blinking red on and off. I pulled battery and that didn't reboot device. I plugged device into computer, and blackberry manager and computer recognize device when led is on but when led goes off it disconnects. It continues to go through this cycle of connecting and disconnect if connected to computer. Additionally, if I remove the battery the same process happens when connected to computer with no battery message on screen. Finally, with battery in but disconnected from power and computer the led still continues to blink but wont let me power on.
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Sep 14, 2011
I bought a Torch one week ago. Unfortunately, I will return it due to a weak signal. I had a Tour before and although I live in a rural area, my Tour rarely dropped a call and the internet worked well even with only 1 or 2 bars. When I brought home my new Torch I was pleased at frequently SEEING 2 or 3 bars AND usually seeing 3G. Then, when I started using the phone, what a far cry the reality was from bars. Even my carrier advised me to get the Bold because a customer had already called reporting a weak signal with her nrw Torch and would be returning it. I have since searched on the internet and found others with the same issue.The only conclusion I can come to is the coverage signal strength reported is incorrect. Related to a weak signal is having less than 5 hours battery with no use, just having the phone on. I have turned off the GPS tp stop the battery drain but see no improvement.I would also comment on a less than clear sound quality as well.
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Apr 29, 2010
I have a problem with the Auto Keyboard when I'm on a site that wants you to type in your email. I get an email type keyboard that has a DOT on the space bar for email. I have reported this so many times. What happens is the @ sign is on the first page of the key board as well as the .com, the DOT is on the space bar so it doesn't function as a space bar, but the problem is when you try to enter a DOT off the space bar it will not print it. I have reported this and was told the next update to the OS would fix this. Well the last OS update v7.1.0.580 is the last update and it is still the same. Can't RIM send out a small add on to fix just this? What I have to do is use the .com key and then back space to the DOT and then type in the rest of my email. Example: jcjones@satx.rr.com so I have to type it jcjones@satx.com backspace out the com,leaving the . type in the rr and then push the .com key. What a hassel why can't this be addressed? Oh and the email in this post is not mine, I made it up, so it may belong to someone or not. There is no way to do a screen grab or anything like that to attach a pic because the keyboard is on top of everything on the screen.
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Jan 11, 2012
I have just purchase a US Cellular Blackberry Torch 9850 but in my city they have not coverage so I went to a AT&T store to activate it, as the phone accept GSM networks but the phone does not accept any Sim, at the top appears "Insert SIM card". They tried to unlock the phone but it does not accept SIMS.Does US Cellular use any kind of protection?
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May 19, 2011
the difference about the torch 9850 and 9860?
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May 21, 2012
This has been happening since 5.0.1 and each update they put out. I've tried all the reccomended fixes on the forums, and other places online, disableing the location services doens't help, airplane mode doesn't even help, I have to reboot the phone each time it happens. No web data, no email, no iMessages... what gives? never had issues on a jailbroken 3gs, but tried to get the new "improved" version and keep it legit.
Info:
iPhone 4S, iOS 5.1.1, at&t
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