BB Torch :: Can't Access Email After Update
Mar 23, 2012
Using the blackberry desktop software, I just updated to:6.0 Bundle 3049 v6.0.0.706 and Platform 6.6.0.246 Once completed, I can not get my email on my account to work. I try to go into Setup but it's saying that it can't open the email setup application and to contact my wireless provider. At the moment I can only use the Wi-Fi connection and don't have access to a mobile signal.I can access the internet, twitter, and facebook, but can not get or send messages through my email account setup on the phone.
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Jan 31, 2012
I have recently updated my Blackberry to a Torch 9860. Since doing so I have lost my e-mails. I am still receiving them to my Virgin media account on my laptop but can't access them on my Blackberry, My network provider is Vodafone UK and I have spent literally hours (over several days) on the phone with them trying to rectify this. They have disconnected and reconnected me goodness knows how many times and as far as they can see there is no fault. The only e-mails I receive are from the Activation Server when they do this. Nothing else has come through. They have finally concluded that the fault must be on the Blackberry Server
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Jun 17, 2011
I have a Blackberry Torch 9800, with 3 email accounts running. I triend loading a 4th. this is what i do:Setup--->Email Accounts--->Internet Mail Account--->After I click Internet Mail Account, nothing happens. I also tried going to one of the other mailboxes and clicking "Options" from there, still nothing happens.
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Aug 30, 2012
my wife's brand new 9810 to access a pop/imap account on a server where SSL/TLS is mandatory.
Background -- I'm the server admin. I can access e-mail on the same server/domain from my 9700 Bold running OS 6 - I can do SSL/TLS connections to e-mail just fine.
When I look at the server-side logs when the 9810 is attempting to connect, I see that the SSL/TLS session is not getting established - hence the username/password is never being sent to the server.
The 9810 is running OS 7.1.x - is this version of the OS buggy?
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Jun 27, 2011
I've just updated to 6.0 Bundle 2342 and when I try to access to config / email accounts / Internet Mail Account... It just loads for a second and then returns to the config menu.
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May 29, 2011
I have created an email address with an @blackberry.com ending, and I cannot access it on my phone, and now there are password issues and my password was emailed to my blackberry email account which of course I cannot access for some reason
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Nov 1, 2010
So i finally got the update yesterday and ever since i cant access my email acount from my phone from either the standerd email app that comes with the phone or an app i've downloaded from the market, both apps are telling me that either my password or username is incorrect,which is wrong cos i've tried it multiple times and even tried after resetting my password!
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Aug 6, 2011
I just got an email on my phone saying that I need to validate the password for the email I had registered on my phone. So I went to the setup and clicked the Email Accounts option and nothing happened. I tried pressing again and it won't open up the settings for the email accounts setup.
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Oct 11, 2011
i have been unable to access my email setup. I click on the icon and most times nothing happens, other times it goes to the next screen but that's it. I also can't access my personal email on the phone. Both my bb email acct and personal are there but only the bb email works. Is there a way to reinstall the email set up software or somewhere I can take the phone to have it done?
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Jan 23, 2012
I've tried to access the email options menu in several different ways and can't. It has been missing since I first received the phone some months ago and no one can tell me why. What can I do to remedy this?
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Mar 10, 2011
I changed my gmail password today on my laptop.Blackberry then sent me an email telling me to go to my email settings under "setup" to set up my new password. However, whenever I try to access the "internet email account" option from the email accounts setup page, I automatically get transferred back to the setup page. When I tried to access "internet email account" a few times in a row, my blackberry froze and I had to restart it.Consequently, I cannot access my email at all since I cant even type in my new password.
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Mar 22, 2011
I have a Torch running on the Italian provider TIM. I recently upgraded the firmware to version 6.0.0.2534 and since then I am no longer able to access my email account settings or add a new email account. I downgraded to the previous version, but still the problem, upgraded again but no luck. Every time I try to access my e mail settings it tells me to contact my provider, and sometimes the phone just freezes. I've tried all the various battery pulls but nothing. After spending hours on the phone with my provider, they tell me that the problem is not theirs but Blackberry!
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Jul 30, 2011
I swicht between blackberry bold and new model Torch, and can't setup internet email account.I call my provider, they said that I have to setup troghout internet (?) and send me temporary pass (?).
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Jun 22, 2011
I am unable to access my email or text messages by clicking the feed indicator icons at the top of the screen.
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Sep 11, 2011
when i click on setup and then on email accounts, it returns to the setup page and then freezes.
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Apr 16, 2012
I just replaced my Blackberry Torch 9800 with an identical device. There is a User name and Password needed to access e-mail settings.
My device prev iously remembered the User Name and Password (e.g., when I had to synchronize my e-mail whenever the password for the e-mail account changed) but now that the device has been replaced, it is now asking for this information which I have misplaced. Is there an easy way to re-set this password?
I do not remember the User name either (it says the password can be sent to the device if the correct User name is provided). Unfortunately right now I cannot access any e-mail on the device.
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Nov 13, 2012
I'm unable to access my outlook account since the newest update of the OS. I tried asking the techiest ppl around me. I truly need these emails!
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Apr 23, 2012
there is a username and password to access my email account setup and ive forgotten it, so i cannot register any new email again, kindly assist for a way to delete the username and passowrd, i tried reset to factory defalt, it didnt work
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Feb 21, 2010
I keep getting an error stating; "Unable to add account. Please check your information and try again."Now, I'm not sure what my Mailbox name is.I was told to log in on my computer's browser to my work email via Outlook Web Access and put the cursor over the inbox to read the name on the bottom of the screen.This is all it reads: "https://webmail.(companyname).com/owa/#. What do I use for the mailbox name?
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Aug 25, 2010
Just got an email from RIM saying there's a software update for the Torch. Did anyone else get this?.......what exactly is it? I'm on 6.0.0.161. The ONLY issue I have is no spell check when entering text on web pages (ie..CB wap, etc..) When I try to update, DM shows my software version as 6.0.0.161 and 6.0.0.141 is recommended.
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May 24, 2011
Have tried to go to the message /setup icon and clicked menu to open the Internet Mail Account ,but its not responding or opening so that I can change the password.
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Jun 8, 2011
I was using my torch for months now and was able to set up 3 web-based email accounts initially. I encountered no problem even syncing my messages with my Playbook. This morning, i was planning to add another email account so i went to the EMAIL SETUP menu and clicked INTERNET MAIL ACCOUNT. There was a prompt asking me that there is an upgrade to the the Email Setup Application so i upgraded. After the reboot my phone when WHITE SCREEN and there was a prompt telling me APP ERROR 601 then my phone automatically reboots then the same error occurred. I was able to restore my phone and now i want to set up my email accounts and the same "upgrade" option is there. After all the hassle of restoring my phone, Im a bit hesitant to upgrade my Email Setup Application. Hence, i cannot configure my email accounts and I cannot see my messages when i Bridge my phone with my Playbook.
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Oct 12, 2011
9800 Torch got update from desktop. Now I cant register my email id, say user name is invalid, must have min 4 characters.
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Oct 3, 2011
I connected my 9800 torch to for a back up I noticed there is an software update.Once the update was complete, my phone was reset to factory settings. I reloaded the back up files of all my contacts but can not get my BBM, Email, facebook to work anymore.The same type off message gets given that I do not have a service plan that supports this application (FB), BBM just hangs and no message gets sent or delivered and as for the email it just says service connection is unavailable.I am currently traveling and is using the phone on wifi only as there is no signal available. All other internet based applications work. Phone works when I am in signal range.
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Aug 12, 2011
Is there anyway to update your email password WITHOUT using Att Network. Just wifi. I went to setup and email accounts. But it wants me to connect to the network. I am deployed overseas so I don't have access to the Att Network.Torch 9800 OS6?
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Jun 1, 2011
I connected my 9800 torch to for a back up I noticed there is an software update.Once the update was complete, my phone was reset to factory settings. I reloaded the back up files of all my contacts but can not get my BBM, Email, facebook to work anymore.The same type off message gets given that I do not have a service plan that supports this application (FB), BBM just hangs and no message gets sent or delivered and as for the email it just says service connection is unavailable.I am currently traveling and is using the phone on wifi only as there is no signal available. All other internet based applications work. Phone works when I am in signal range.
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Jan 20, 2012
I have a Torch 9800. I have changed the password on my email accounts, but now I cannot update the email account settings on my phone. I have tried accessing via the setup menu, where nothing happens when I select "Email Accounts" (even after a hard reboot), and through the Options menu in the messages folder. When I access it from there I get a message that says to contact the service provider.
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May 13, 2010
I've seen a few post that sort-of answer my question, but none seem exactly right. I have a Bold 9700 and use a BIS to retrieve my personal email from my ISP's POP server. I don't use BES. When I'm at home or at work and have direct access to email, I'd like to turn off my bb email client. How can I do that?
In one post I saw the recommendation Messages > Options > Email Reconciliation > Wireless Reconcile -> set of Off. Is this enough? (I have my BB set up for wi-fi connection when I'm home, in case that makes a difference.)
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May 4, 2011
I can not access my company URL from BB while i can access it from any other device. The below message received, The requiered URL could not be retrieved Sorry, we couldn't find the web page that you requested. Make sure that you typed the web address correctly, and try again. Error Code: 10006
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Feb 5, 2012
how do I send BBM when I get uncaught exception message each time I click the icon. it wont let me access the BBM
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Jun 11, 2012
How do i reset or retrieve the user ID and password needed to change my email accounts on my Curve 9300. My phone went in for repair and the factory cleared everything that was stored in the phone including pasword. I have no idea what the user id and password are to set up my email accounts again.
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