BB Torch :: Can't Get SSL/TLS Email Access Working
Aug 30, 2012
my wife's brand new 9810 to access a pop/imap account on a server where SSL/TLS is mandatory.
Background -- I'm the server admin. I can access e-mail on the same server/domain from my 9700 Bold running OS 6 - I can do SSL/TLS connections to e-mail just fine.
When I look at the server-side logs when the 9810 is attempting to connect, I see that the SSL/TLS session is not getting established - hence the username/password is never being sent to the server.
The 9810 is running OS 7.1.x - is this version of the OS buggy?
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Jan 31, 2012
I have recently updated my Blackberry to a Torch 9860. Since doing so I have lost my e-mails. I am still receiving them to my Virgin media account on my laptop but can't access them on my Blackberry, My network provider is Vodafone UK and I have spent literally hours (over several days) on the phone with them trying to rectify this. They have disconnected and reconnected me goodness knows how many times and as far as they can see there is no fault. The only e-mails I receive are from the Activation Server when they do this. Nothing else has come through. They have finally concluded that the fault must be on the Blackberry Server
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Mar 23, 2012
Using the blackberry desktop software, I just updated to:6.0 Bundle 3049 v6.0.0.706 and Platform 6.6.0.246 Once completed, I can not get my email on my account to work. I try to go into Setup but it's saying that it can't open the email setup application and to contact my wireless provider. At the moment I can only use the Wi-Fi connection and don't have access to a mobile signal.I can access the internet, twitter, and facebook, but can not get or send messages through my email account setup on the phone.
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Jun 17, 2011
I have a Blackberry Torch 9800, with 3 email accounts running. I triend loading a 4th. this is what i do:Setup--->Email Accounts--->Internet Mail Account--->After I click Internet Mail Account, nothing happens. I also tried going to one of the other mailboxes and clicking "Options" from there, still nothing happens.
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Jun 27, 2011
I've just updated to 6.0 Bundle 2342 and when I try to access to config / email accounts / Internet Mail Account... It just loads for a second and then returns to the config menu.
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May 29, 2011
I have created an email address with an @blackberry.com ending, and I cannot access it on my phone, and now there are password issues and my password was emailed to my blackberry email account which of course I cannot access for some reason
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Aug 6, 2011
I just got an email on my phone saying that I need to validate the password for the email I had registered on my phone. So I went to the setup and clicked the Email Accounts option and nothing happened. I tried pressing again and it won't open up the settings for the email accounts setup.
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Oct 11, 2011
i have been unable to access my email setup. I click on the icon and most times nothing happens, other times it goes to the next screen but that's it. I also can't access my personal email on the phone. Both my bb email acct and personal are there but only the bb email works. Is there a way to reinstall the email set up software or somewhere I can take the phone to have it done?
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Jan 23, 2012
I've tried to access the email options menu in several different ways and can't. It has been missing since I first received the phone some months ago and no one can tell me why. What can I do to remedy this?
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Mar 10, 2011
I changed my gmail password today on my laptop.Blackberry then sent me an email telling me to go to my email settings under "setup" to set up my new password. However, whenever I try to access the "internet email account" option from the email accounts setup page, I automatically get transferred back to the setup page. When I tried to access "internet email account" a few times in a row, my blackberry froze and I had to restart it.Consequently, I cannot access my email at all since I cant even type in my new password.
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Mar 22, 2011
I have a Torch running on the Italian provider TIM. I recently upgraded the firmware to version 6.0.0.2534 and since then I am no longer able to access my email account settings or add a new email account. I downgraded to the previous version, but still the problem, upgraded again but no luck. Every time I try to access my e mail settings it tells me to contact my provider, and sometimes the phone just freezes. I've tried all the various battery pulls but nothing. After spending hours on the phone with my provider, they tell me that the problem is not theirs but Blackberry!
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Nov 28, 2011
The quick access area for messages, missed calls and other messages is not longer working ..
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Jul 30, 2011
I swicht between blackberry bold and new model Torch, and can't setup internet email account.I call my provider, they said that I have to setup troghout internet (?) and send me temporary pass (?).
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Jun 22, 2011
I am unable to access my email or text messages by clicking the feed indicator icons at the top of the screen.
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Sep 11, 2011
when i click on setup and then on email accounts, it returns to the setup page and then freezes.
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Apr 16, 2012
I just replaced my Blackberry Torch 9800 with an identical device. There is a User name and Password needed to access e-mail settings.
My device prev iously remembered the User Name and Password (e.g., when I had to synchronize my e-mail whenever the password for the e-mail account changed) but now that the device has been replaced, it is now asking for this information which I have misplaced. Is there an easy way to re-set this password?
I do not remember the User name either (it says the password can be sent to the device if the correct User name is provided). Unfortunately right now I cannot access any e-mail on the device.
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Jun 19, 2012
how to remedy - in desktop icon, unable to click through to read incoming emails, but it opens sent email?
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Aug 15, 2012
I can't download blackberry appworld, my facebook, twitter are not working, but I managed to download opera mini browser and I have been using that to access facebook, twitter and other web pages.
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Apr 23, 2012
there is a username and password to access my email account setup and ive forgotten it, so i cannot register any new email again, kindly assist for a way to delete the username and passowrd, i tried reset to factory defalt, it didnt work
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Aug 16, 2010
Anyone else having problems? When i view an email
1. images are not automatically appearing (need to click get images)
2. the HTML emails are appearing too wide. I have to scroll to the right to see the other half of the email.
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Oct 28, 2011
I just got a new Blackberry Torch 9860, before I had a Bold 9800. I had two different e-mail addresses set up on the Bold, but for some reason I can only set up one of them on the new Torch. The e-mal address that is connected with my blackberry ID can not be set up anymore.
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Jan 10, 2012
I have a Torch 9800 with OS 6. I have noticed that my phone is not getting any of the emails from my five email accounts. I went through deleted them all and readded them and it was telling me there was a problem connecting to the server. I have plugged my phone in and made sure everything is up to date, pulled the battery and resent the regestured with my wireless network.
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Nov 6, 2011
After updating the software on my 9800 I haven't been able to set up my email account again, every time I try it freezes up for a while and then I get a message saying "Unable to open email set-up application. Contact your wireless service provider." I never had this problem before I updated the software, I used to receive my emails to my BB.
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Mar 9, 2011
I was using another sim card for a couple of weeks. During that time I changed my passwords in both of my Gmail accounts. Now that I went back to my old sim card I got a message in my email accounts telling me that I have to validate the passwords, so I went to Email Settings but I got a message saying: "The application has encountered an error and cannot continue".
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Nov 6, 2011
Trying to get my email account onto my Blackberry Torch 9800.I go into Setup and select Email Accounts. Then it goes straight into "Enterprise Activation" , after watching the demo video on this there should be an option to choose Internet accounts, but this step is getting skipped with no way to go back.
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Aug 20, 2011
I'm trying to add a second email account but no matter which path I choose, whenever I press on options, nothing happens. my phone doesn't recognise it.Also, the email account I currently have keeps losing my emails once i've read them.i've checked my settings and there is nothing to change. When i go online, the same emails have been deleted from my mailbox.
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Sep 15, 2012
when I press my email icon on my Torch9800, it automatically goes to my text messages, it won't let me open my emails.
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Sep 3, 2010
I had to exchage my Torch yesterday....due to constant reboots and buttons getting loose.But now I can't get my BIS email (att.blackberry.net) working. I called AT&T and was on the phone for like 2 hours and they were clueless. Has anyone had this same problem or know how to get it working without creating a new email.
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Jul 5, 2012
I have a Blackberry Torch 9800 and my OS is V6.0.0.723. My carrier is AT&T.I am having issues trying to send a TEXT MESSAGE to an EMAIL address. I do not have a data plan.I have a friend that sends me emails from his PC to my CellNumber@txt.att.net and I received them as TEXT MESSAGES. I then reply to that same TEXT MESSAGE and he receives it in his email on his PC.But when I try to send (not just reply) a new TEXT MESSAGE to his EMAIL address, it fails. I get a little red clock for a while, then nothing.I have spoke to AT&T and they say it should work.My friend is also on AT&T, and he too does not have a data plan, and he sends TEXTS to his EMAIL address all the time without challenge. He does not have a Blackberry.
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Aug 4, 2011
I think this subject has been talked about before, but I can't find anywhere that has a successful result to my "problem". My email has been working fine, then nothing. I've got an Aol account for my email but they are not getting sent to my BB Torch anymore. I get the message "Your device had a problem connecting to the server" when I try to access the email account in Setup. I've tried: Taking the battery out ... Waiting.... Taking the battery and sim card out... Waiting... Hitting my head against a brick wall (only joking, but that will happen soon if I don't get this fixed) Deleting the CMIME, for the email account I'm using, out of the service book? Re registering the handset Nothing works
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Nov 14, 2012
My blackberry torch 1 email account setup is not working..how can I fix it?
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