BB Torch :: Button Panel Fell Off - Warranty?
Feb 22, 2011
the panel of buttons on the front (with the answer key etc on) has fallen off?I took it back to my provider but they say they can't fix it under warranty as they said it's 'physical damage' It just fell off!! The sticky pad holding it onto the phone just isn't that sticky.Under the blackberry warranty terms it states "...that the BlackBerry Hardware will be free from defects in workmanship and materials" sureley this is covered as it's a defect in the materials?
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Dec 13, 2011
I got my blackberry torch a while ago and about a month later the front panel (calling buttons and back buttons) fell off. i was just using the buttons and they come loose a few days later they fell off. i could not at this time send the phone off to be repaired but i am now trying to and they are saying it will cost me a lot of money although my phone is under warranty?
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Feb 25, 2012
I'm having an issue with my new Torch 9810 where the 4 front control keys remain illuminated after the touch screen dims out (phone answer key, blackberry key, return key, end call key). The only way to fix it temporarily is doing a battery pull but after about an hour it happens again. Really drains the battery down fast. I've gone as far as deleting all the installed apps, checked for updates etc but still ongoing. Phone is only 2 months old. Please help. ThxTorch 9810O.S 7.0 bundle 1328 (v7.0.0.254)Rogers wireless
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Mar 19, 2010
so my friends iphone button for the silent/ringer popped off, his iphone 3g is over a year old and the button looked like it fell off, he can use his fingernail to move it up and down but thats really digging ur nail in, its like the cap popped off or something, think we can take it back to apple to get it fixed?
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Oct 3, 2011
Problem with the top of the power button falling off? I've had the phone almost 2 months and the top of the power button fell off. Looks like bad glue. Still works, but it's hard to push it now.
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Apr 18, 2012
I bought my iphone 4S on March 17th, 2012. Today (April 18th) I noticed that the lock button isn't working and unfortunately I did not buy the apple care plan or any type of insurance on it. Is there anything I can do to get the issue fixed? The nearest genious bar is two hours away and I don't want to drive all the way over there just so they can tell me that they can't do anything about it.
Info:
iPhone 4S
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Nov 19, 2010
I have a real problem at sliding when I slide down the buttons are enlighted(the control ones : up, down, left, right, answer, hang up and the other two ) , BUT when i slide up they are not anymore I also tried to see in the dark how do i manage to use the cellphone and it does't work quite well I hope you can find something that will help me I also have to tell that I updated the cellphone once to the final update and I also master reseted it.
I added two pictures that I think would help you understand the problem. I hope you will find a solution that will work for this. I surely don't want to wait 2 weeks before it comes out from the service for it because this minor problem.
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Jun 14, 2015
I just updated my galaxy s6 via OTA software update this early afternoon. I just realised that my mobile data icon/button in the notification panel suddenly disappeared after updating to the new software update.
Below are attached images of the screenshot of my firmware and notification panel.
Attached Thumbnails ....
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Dec 5, 2012
a little gold colored ring just fell from between the screen and keyboard when I pushed it open..where does it come from? Can I reinstall it inside? Is it needed for something?
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Jul 17, 2014
I had this problem previously and was waiting for Lollipop thinking it will get solved, but it looks like I might have a faulty proximity sensor. When I'm in a call, sometimes I hear the sound of pressing a button, and when I take the phone away from my ear to check what happened, I keep finding the Notification Panel open with different options activated / deactivated. Sometimes I find it directly in Settings, in Battery Usage, in Date/Time, I think it depends on which option is pressed in the Notification Panel.
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Mar 30, 2012
For some reason ( I don't know what happened to it) my torch 9800 the scroll panel isn't working. The mouse still scrolls but it won't click on anything. Also the call, hang up, menu button and the back buttons aren't working either. The lights for them are burnt out as well. But there is no water damage I am aware of. (my warentee is out too). The touch screen still works too.
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Apr 27, 2012
I have mistakenly cleared the download panel on my Torch 9860. How do I get the icons for my downloads back to the panel?
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Oct 16, 2011
I brought BB torch last month all is working fine but the touch panel below the screen is always lit despite the screen is off..is it normal? or is there anything to turn it off?
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Jan 29, 2012
I have mistakenly cleared the download panel on my Torch 9860. How do I get the icons for my downloads back to the panel?
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Apr 14, 2011
I was attempting to move an icon on my Downloads panel to my media folder, and I highlighted it and pressed the menu button, when the entire panel suddenly went blank.
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Oct 23, 2011
I have upgraded from a Curve to a Torch 9850. I have had the new phone for nearly 3 weeks and noticed that occasionally the back button and menu button would not work. In the beginning it was once or twice a day but this weekend it has been an all day event. The phone is fairly useless like this. It occurs with all applications as well as text and BB messenger.
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Nov 9, 2011
where I can get a replacement key? I called RIm and they don't sell them and verizon wants to give me a new phone and I dont' want another phone.
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Oct 18, 2011
Now I am told I have to use my insurance and pay the deductible.The warranty is void because the key fell off? And what do I do six weeks from now if another key falls off? And six weeks after that?
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Jul 21, 2011
For whatever reason they're saying my phone is out of warranty, when the droid 2 hasn't been out a full year yet.
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Jul 19, 2011
I think my title says it all, I've tried battery pulls and nothing helped. Is this just a hardware problem? Do I just need to return is or is there anything else I could try?
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Jun 23, 2010
Shift key fell out & gone missing, phone 7 weeks old
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Jun 1, 2012
Screen wont turn on for iphone 4s, after it fall in water. Kept under bulb for 1 day, but now the display is just off. I can make calls to the phone and it rings, but no display.
Info:
iPhone 4S, iOS 5
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Jun 20, 2012
How do i fix my iphone if it fell in water and will not turn on? and will apple replace it or not?
Info:
iPhone 4S
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Jun 25, 2012
My cousin dropped the phone in front of me while make a phone call. The phone fell on a grass and doens't turn on. I've tried hard reset etc but still doesn't turn on. I then plugged it to the mains and the phone turned on. Its not detecting the battery, service provider, wifi and Bluetooth. Seems like some problem with communication system. When I take the main adaptor off, the phone switchs off. I need my phone bad as all the contacts, phone calls but scared it will take so long to get it replace or serviced.The phone doens't look like its water damaged, something else is wrong with it.
Info:
iPhone 4, iOS 5.0.1, 32 GB
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Jan 14, 2012
it fell in the toilet face down, was only in there for like 30 seconds. none of the stickers are damaged they're still white. when i took the phone out it didnt have much water init. i took the battery sim and memory card out over night and it still wont turn on. instead of a red light its turned blue and flashes. i tried charging it and plugging it into my laptop it wont charge either. the screen has got like white lines but if you touch or warm the screen they go. what do i do? its a brand new phone aswell im not on contract so i cant easily get it replaced.
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Nov 8, 2011
have a problem with the bottom left shift key falling out?Not a scratch on it, never been dropped.They (The Source & Bell Canada ) want to send it away to be "fixed: I cannot be without my phone!!Bell and RIM should just replace it.
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May 15, 2012
when I pulled my 9900 out of my pocket, I saw that the letter P had fallen off of my keyboard and into my pocket. No idea how that happened, especially since my phone is in top shape. I called T-Mobile to see if my phone was under warranty (I bought it the first day it was available in California, which was on August 31st, 2011) and if there was anything that could be done. They directed me to call RIM about the issue. I called RIM this morning and was told by the representative that the warranty is at T-Mobile's discretion and that I'd basically have to hash this issue out with them. So I just got off of the phone with T-Mobile, again, and was told that the button falling off wasn't a "known issue with this device," therefore the warranty was void and my only option was to buy a new phone. This is terrible, a $600 phone and within less than a year my button falls off. The sad thing about it is, I also own the 9700 Curve and I had this same issue happen, except it took more than a year before the letter P fell off of that one.
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Mar 19, 2012
my bb curve 8520 was perfectly fine untill 1 day it fell from a table and the screen went white. I can still make calls by dialin the numbers manually/or using voice command.. i think the screens connection came loose..... does any1 think anything else might be wrong with it? i dont have a bb service place in Dhaka.....can normal cell phone
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Mar 15, 2012
my iphone dropped in water and stopped working. It is only a few months old, will apple replace it for me as it is still within the one year warranty?
Info:
iPhone 4
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May 20, 2012
My iphon4 fell from the height of about 20~30m and hit the back cover against concrete... The battery was bumped out and the back cover cracks... But the screen was actually intact!!!
I had someone familiar with iphone help me change the battery and back cover. It can normally work...!!!! What a miracle. The quality of iphone is really out of my expectation.
Thanks...apple...
Images:
After falling from 8th floor.
Look at the screen....
After changing the battery and back cover.
Info:
iPhone 4
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Nov 18, 2012
Phone still under 1 yr warranty, Bell store was less than accomodating when asked to fix or replace.
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