BB Torch :: 9860 Suddenly Stopped Functioning - Screen / Buttons Not Light Up
Nov 10, 2012
Since around 2 weeks I have a Torch 9860. Yesterday evening, when I was not using the device the Torch suddenly stopped functioning. When I turned it on again it said it was setting up but it didn't do anything. So after a few minutes I turned it off and on again but now it didn't react at all (so screen stays black, no button lightens up etc.). I can't get it turned on again, not even when I removed the battery for a few minutes. I also tried to charge it again as I wanted to be sure the battery was charged but this doesn't work either.
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Mar 15, 2012
My screen is working fine but my keyboard and other buttons are not functioning at all. I also have my phone locked so in order to go into it i need to type my password but im also unable to do that because none of the keys are working.
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Sep 21, 2011
I dont know if i'm the only one or the first one but here goes.Model: Torch 9860Operating system: OS 7.0 bundle 1465Pin <Personal Content Removed> My screen just stopped rotatin. it was doing it in the morning but in the afternoon it stopped rotatin.I've tried everything.I tried a soft reset a hard resetI even reinstalled OS 7 but i've read a post the foundedsolution was to go back to OS 6. something.But having a newly purchased telephone not dropped once i find it very silly to downgrade my Operating system.
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Jan 11, 2012
the touch screen feature on my 9800 torch has simply stopped functioning.
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Jun 10, 2012
The trackball of my 9860 is not functioning?
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Aug 30, 2012
i have been using my blackberry for the past five months when it suddenly went blank on me the phone just blanked off and the red light started blinking then the load screen with the hourglass and the load bar would come up but the bar wouldn't load and it would blank off again...i was told by the store that i bought it from that the software had crashed and that it would need to be reinstalled... long story short the software can't be reinstalled for whatever reason and i now have a very expensive paperweight
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Dec 4, 2012
Im having problem with my bb buttons (keypad). The touchscreen is functioning well however the keypads are all dead. What should i do? TQ
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Jan 4, 2011
I have had a torch since October 2010 and just in the last 2 days it has stopped responding when using the keyboard or buttons.
When I pull the battery and reboot, I can use the touch screen to unlock, and then can go in to any item. Example: open text, can scroll and find a test to view, tap it and open. I can then reply, forward delete with the screen options but once that is done I am now stuck in the text message. My only option is to pull the battery.
I can not make phone calls but can answer by sliding up the screen. When call is done I can not end just have to wait for other person to hang up.
I have checked for Water damage and there is none, the phone has not had a hard drop and the to sides are very solid (not loose).
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Apr 23, 2015
My power button suddenly stopped working this morning. I think it may have worked once with a really long delay... But since then I have to tap my screen a few times to wake it up. I'm worried that if my battery ever runs flat I won't be able to turn my phone back on.
Then I have realised my volume and camera buttons dont work either. They definitely all worked yesterday.
I'm really not happy with this phone. I look after it properly, it cost me a lot of money not long ago, its kept in a protective case and has never been dropped etc. I spent more money than I could afford on a phone thinking I should buy the best I can and I shouldn't have a problem with it being Sony, but so far I have been disappointed with it.
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Aug 4, 2012
i have been using Torch 9860 since about a month, am facing a problem since last 20 days. the problem is the sound suddenly goes off. everything else is functional , its just that i cant hear ring tones , cant hear the person talking on other side, if dialed. Every thing goes fine when i open the backcase, take the battery out and restart. This keeps occurring more than 5 times a day.
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Jan 2, 2012
Last night i switched my BB Torch 9860 off and this morning when i woke up to turn it back on it wont switch on and the red light keeps coming on and off and it wont do anything. can anyone help me with what to do.As i purchased the phone in october last year on ebay i have been told my optus they can not send it away with a proof of purchase or warrenty i purchased the phone brand new. Im really desperate to have this fixed
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Oct 27, 2011
28th October 2011 upgraded my bb to 9860.8th November 2011 ordered replacement,15th November 2011 replacement arrived (total **bleep** delivery company being used by o2),13th December 2011 bb stopped working again So both times I have had the same problemonce charged it turns itself offwon't turn back on againtaking the battery out doesn't workcharging icon doesn't appearcompletely blank screenred light flashes on & off.I can do nothing with the phone.
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Dec 5, 2011
My 9860 has stopped sending emails to my car system. Any steps to take to repair.
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Jan 22, 2011
I have a BB Torch, and my trackpad was giving issues, so gave it for repair to the service center.Ever since its come back, the trackpad is fine, but the 4 buttons (Answer, Menu, Back, End call) lights are just not going off.
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Oct 23, 2010
I've had my Torch for about four days now and I love it, but tonight, all of a sudden, the buttons on the slider face (phone, menu, trackpad, back, end/power) aren't lighting up anymore. is it something I did that's totally fixable?
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Jul 29, 2012
A few days ago whilst texting the buttons on my blackberry torch just stopped working. I thought maybe it was water damage because a bottle of water leaked in my bag whilst my blackberry was there but that was earlier in the day and it was fine afterwards. Anyway, when the keyboard stopped working I took the battery out for a day and put it back in and it still isn't working. I put it in a bag of rice for 24 hours and it's the same. Whats weird is that when I put it in safe mode the keyboard will all work for about 5 mins then stop again. And everything else works but the buttons - the phone itself is fine and I still get emails but I can't open them because the back button and everything doesnt work.
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Aug 10, 2012
All of my hard buttons have stopped working on torch 9810
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Nov 3, 2011
Suddenly my phone has stopped ringing, it doesnt ring for anything at all. i checked everything in the profile and everything is in place. the profile is normal, volume is full, holster setting is set to always...but even the "try it" option doesnt make it ring........but if i play the ringtones individually or any media file, it plays....that means my speakers are all fine....and at the same time my DM stops working as soon as i connect my phone.
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Sep 25, 2011
I have had my BB Torch 9800 for about 6 months now and I really like it. It seemed to be working fine and all of a sudden about a month ago the keys would stop working. I have taken the battery out for a reset and that works for a little while, but they stop working again. The phone has not water or physical damage to it so I have no idea why it has started doing this. I called AT&T several different times and all they could tell me was to troubleshoot the software. I have done that and did all of the necessary updates.
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Aug 8, 2011
My 9800 has suddenly stopped receiving text messages for the last week
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Aug 14, 2010
I just got my new Captivate and it is a very nice phone. I have one issue with it and wanted to know if it is normal or do I have a defective phone. No matter where i am and what type of light I am in (i.e sunlight,darkness etc) the back light for the 4 buttons below the screen (Home, Menu,Search and back) turns off after about 2-3 seconds which is very quickly. It comes back on if I touch the buttons or if I touch the screen. I see a backlight timer for the screen but not for the touch sensitive buttons. Is it normal that the backlight for the buttons goes out in 2-3 seconds? Of do I have a defect?
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Nov 12, 2011
While in landscape mode (I first noticed this while watching Netflix). In the corner near the search capacitive button I noticed the lighting for the capacitive button seeps out a little, like a very small amount. It doesn't overwhelm the screen or anything. When holding my phone upright and looking down towards the capacitive buttons, I do notice some light coming out from the left and right corners. if this is because of the design and is normal? Or is it a flaw in the phone?!
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May 31, 2012
I've been charging my bb torch n suddenly my smartphones didn't working. Its error 102 reload software? What is that?
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Dec 1, 2010
I have a K850i and the 3 touch screen buttons have stopped working. I have tried updating the software.
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Sep 25, 2011
I broke the screen of my BB torch 9860, what's my solution to remplace?
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Feb 10, 2012
My blackberry torch 9860 works but the screen is black. ive done a battery pull and have had it out for about half an hour at the most and put it back in...as soon as i put it back in a tiny hourglass shows on the screen then goes away and the scren stays black....how do i fix this!!
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Feb 24, 2012
I have an issue with my Torch 9860, the screen is inverted (upside down and mirrored) Tired to downgrade and update
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Jun 15, 2011
hi my blackberry torch won't start up. i downloaded the new blackberry messenger after installing the latest update. It asked me for a reboot and then all of a sudden my blackberry won't start up. If i run it in safe mode i see battery charging for about 10 seconds and then battery with a red cross in the middle all over again.
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Mar 24, 2011
My phone is the Blackberry Torch 9860, & my question how do I lock the rotating it, & keep it at horizontal. So let me know & also it running OS 7?
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Nov 9, 2012
I tried updating blackberry msg, twitter and blackberry protect through app world, it asked for a reset after the installation, the phone got stuck on the boot screen, did battery pull a couple of times and still it was getting stuck at that exact point, finally reloaded the OS and it still didnt bulge, tried a couple of other OS downgrades and it's still stuck on the boot screen at that exact point
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Feb 21, 2012
For no apparent reason my screen won't auto rotate in apps. It does auto rotate when docked. I've switched the auto rotate in settings on and off several times, pulled the battery, even installed an auto rotate switch app...nothing. It's really tough to read my news feeds when I can't rotate and zoom.
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