BB Torch :: 9800 Different Screen When Slider Is Open?
Mar 29, 2012
I have a torch 9800 running 6.0 software and all of sudden when i open the slider to use the physical keyboard the screen gets strange colors and writing and app icons turn backwards. But using the virtual keyboard and keep the slider down i have no problems.
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Oct 12, 2012
My torch 9800 slider is not working properly. Whenever I go to unlike my phone the screen does not get displayed. Another thing is that my blackberry was girt so I don't have a bill so how do I get my warranty?
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Aug 9, 2012
The trackpad on my 9800 works fine when the slider is closed but stops working when the slider is open to reveal the keyboard. With the slider open or closed, the touch screen still works and the buttons and keys still operate properly.
I have done a complete device security wipe and re-install from scratch. The problem persists. I have OS 6.0 bundle 2949 (v6.0.0.668, Platform 6.6.0.236)
Whether it is a software or hardware problem, where is the diagnostic code or message to tell me?
I have had my Torch for 2 years so it is long out of warranty. I have had 4 RIM devices since 2004 and I used to be a big RIM fan but my allegiance is waning fast.
What were you guys doing in Waterloo whilst Samsung and Apple were creating prodcuts that functioned properly and support services that worked?
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Sep 12, 2012
When I close slider, the virtual key board do not appear, rotation function also. I use a magnet torch in the back of cellfone, virtual keyboard appear and use normally, but when open slider and close, it back to old trouble.
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Jun 5, 2012
The display screen on my Torch 9800 goes black when I slide open to access keypad.
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Aug 5, 2012
My blackberry torch 9800 was working perfectly fine untill for some unknown reason the screen went completely pixelated, from then on it appears to be normal until you slide open the phone to use the qwerty keypad, therefore i can only use the phone when it is slided shut and have to rely on the touch screen. the only way to get the screen back to normal is to slide it shut and repeatedly press the lock button until it restores itsself and on multiple occassions i have had to remove the battery for the phone to go back to normal.
does anyone know if this is a software problem? or a maufacture problem? or has it been damaged? and is there anyway to fix it..
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Dec 3, 2011
When the slide is closed the screen turns on just fine, but when I slide it up the screen turns off. Also, possibly unrelated, it seems that the touch screen just stopped working as well whether or not the slide is open. The phone also will not connect to BB Desktop. I've had my torch for just over a year and I don't believe I have a warranty for it.
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Mar 7, 2012
hit power button , home screen appears , but the unlock slider is missing and screen is open .
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Jun 8, 2012
When I use my slider the screen goes blank.
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Oct 24, 2011
Torch 9800. Browser won't open. Also if I select a hyperlink, the browser won't open either. I have tried rebooting the device but did not have any luck.
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Sep 23, 2012
After recent OS upgrade to current OS v6.0.0.600 my browser email such as hotmail won't spawn links embedded in an email. The link is hot and can be clicked and open but does not do it automatically as it did on former OS versions. Now here is the interesting part. If I turn off phone antennae and go WiFi, it works perfectly. I prefer to read browser email as such and not deliver it to my BB inbox.
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May 8, 2010
URL...We’re still trying to confirm the model number of the handset, but it’s definitely in the Bold lineup as has been rumored, and now confirmed via the branding on the back of the phone. Oh, the device is also running OS 6.0
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May 14, 2011
I am using BB Torch 9800, the problem which I am facing is when I am trying to open the Email Accounts under Setup, I am unable to open this. I have successfully created my BB Account onto the Carrier Site and added the Email IDs these are reflected onto the device but as I am unable to open Email Accounts under Setup I am unable to Edit or Delete the Email Accounts which I don't won't on this Handle. Every time the Modifications have to be done by going to the Carrier website.
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May 28, 2011
Recently downloaded and installed Facebook app fro App World. Can find the Icon however on any of the pages of my Torch 9800.
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Aug 30, 2010
We purchased two 9800 Torch phones and both are having the same issue. Word, Excel, and PDF files all open fine on the devices. However, some emails will be received with attachments but the phone does not give the open or download attachment options. If you forward the message from the device, the attachment will still be attached. The issue is intermittent and I have not been able to pin down any consistently as I have received several emails with attachments successfully. The emails that will not give the attachment options also do not have the little paperclip on the email icon from the messages view. Again, hen this exact email is forwarded the attachment will arrive at the destination.
BES version 4.1.7.19
Both users had no issues on prior devices with multiple attachments opened daily.
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Aug 27, 2011
i use torch white 9800- i already setup everything like it use too.. But suddenly even i already send servvice books synchronize etc with my device still-Trouble shoot- errorr - i cant open all my. Email inbox except gmail only ..and i couldnt open my text msg. Too.. its wriTten encounter java.lang error null.pointer exception.. It makes my device getting heavy and slowerr.. And my ({}) « couldnt be opened and even its open no recent updates.. if i couldnt opened written error.bb_rim_peer .. OMG , its soo confusing
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Aug 4, 2011
Is it me or are the volume controls a little tricky to operate? You only get a touch screen variation once you can press one of thge buttons.
Is there any way to put a touch column slider on the notifications area like the brightness slider?
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Sep 17, 2010
I am looking for a thread or would like to create one that will instruct a newbie on how to clean up (or hide) those apps I don't want or use, on the main screen. Also would like to know recommendations as to best apps to have, that don't suck memory. (Maybe an app to free up wasted space?)
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Apr 26, 2010
On my Blackberry Toch 9800, it seems to freeze up on several occassions, most recently when downloading an application from "App World."After downloading an application from App World, when you run the application for the first time, it will ask you if you want to "share personal information." Whether it is checked or unchecked, the screen just freezes up after clicking "OK."
Is there a fix for this? This is a brand new device and I am already experiencing several screen lock up issues. I have already done a hard / soft reset, as well as a battery pull. I have also uninstalled the application and re-installed it, only to have this issue continue.
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May 16, 2012
My touch screen stopped working only when the Torch is slid open. The track pad still works and can use the menu to navigate but what a pain. This started three days ago. Phone is 17 months old. Is this a setting?
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Aug 23, 2010
Just recently noticed that my phone screen will flicker and a small red light will flicker (very dim) to the right of the LED when I am on the active call screen. It is most notable when I am making an outgoing call, when the phone status is reading "calling." The screen seems to flicker and the dim light flashes to the right of the LED,
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Jul 5, 2011
I've just purchased a BB Torch and would like to get the slider to turn the phone on and off as a traditional slide phone would. Is this possible and how do I do it?
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Aug 18, 2010
So we've mentioned screen protectors a lot so far, and unfortunately this is another thread about them (DON"T STOP READING THERE). Since i bought the invisibleShield, and absolutely love it. I was hoping the awesome CrackBerry community might make it better. Since it's a large screen protector that you have to cut up yourself, i was hoping someone had something i can trace and cut along a line, to better fit my screen. So does anyone have anything that we can trace to easier cut out screen protectors?
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Feb 9, 2012
As soon as i slide the screen up to type on keypad the screen goes black,when i close it it turns back on. Not sure what to do...
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May 6, 2010
N96 was working fine until two weeks ago, hasnt been dropped or damaged so i can only think its the update of software.i have reset it and still i have the same problem.If I slide open to answer calls or messages or use the menu's by opening it as if to use the media player (ie slide down) it works fine. If I slide up i get a blank screen and it takes absolutely ages to get the menu n screen When a call comes in screen goes blank except for a few lines (top middle)
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Aug 25, 2010
As an avid business crackberry fan (and business manager) for over 3 years, I was appalled to find that I would need to slide the keyboard out to enter my security code, especially when I would do it 50-100 times per day. As every other touchscreen phone on the market has a pattern unlock method, this is the single issue preventing from purchasing this phone(s) PLEASE ISSUE AN UPDATE/APP/PATCH anything to bring this vital security & efficiency issue up to par.
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Oct 23, 2010
I've had my Torch for about four days now and I love it, but tonight, all of a sudden, the buttons on the slider face (phone, menu, trackpad, back, end/power) aren't lighting up anymore. is it something I did that's totally fixable?
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Oct 21, 2012
my BB Torch 9800 screen started short circuiting, splitting in half, and everything going backwards when I slid the phone open. So I started using it with it slid closed and just texting on the screen and it worked great until the other day when the screen would no longer come on, even when it was closed. I know the phone still works because the red light was flashing because I got a message but I couldn't get the screen to come back on because I'm guessing it has short circuited enough that it gave out. So my question is, I got a cheap phone onto my contract now, but I don't have any contacts: how can I get my contacts from my BB where I can't see the screen onto this other phone? I have my SIM card in the other phone but no contacts are on it.
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May 8, 2011
Is there a way to reset my phone? I lost my screen for my torch 9800. I can still recieve phone calls and dial out by memory. No touch screen or picture at all!
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Aug 13, 2010
How do we lock the screen in the 9800? In the 9700, we press the * key.
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Jun 15, 2012
I have had a Blackberry Torch 9800 for 12 months and I removed it from my vehicles "Hands Free Kit" and put it in my phone holder on my belt. When I removed the phone from my holder, the screen was black and frozen and none of the button worked, not even the touch screen. The phone works correctly if I open the slide but shuts off when I close the slide again. When the slide is opened I have no on screen typing and have to use the keyboard on the slide. When I put the phone back in my hands free kit, the slide needs to be closed so I cannot answer any calls or use the touch screen.
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