BB Bold :: Unable To Set Up Email On 9780?
Nov 14, 2011
I have recently reverted back to using my blackberry onto a Dataplan in order to pick emails back up on it. Have set up BIS, but whenever I have tried to set up any of my email accounts it just keeps coming up with error - unable to connect to server, then user name and password must be incorrect, check your server. All user names and passwords correct. Have gone through the cold reboot - Registered the Blackberry, removed the Service Books and tried to reinstate the accounts and it keeps coming up with the same error.
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May 16, 2012
i am unable to configure my Personal Email on blackberry bold 9780, it throws me an error as below Yor device had aproblem connecting to the server.
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Oct 11, 2012
BOLD 9780 -can send email, however not receiving?
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Jun 24, 2011
I can't remove my email account on my Bold 9780. I have read through a few discussions but can't find anything that works. "Options" has no option for disabling any account.
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Sep 6, 2012
When I go into setup n select email accounts nothiong is heppening, and if I do get in and select internet email it goes back to setup. Is there anyway I can add my email address so I can get emails to my blackberry?
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Dec 2, 2012
My blackberry was charging fine a few days ago, when I tried to put it on charge this morning it wouldn't charge and this half power sign was showing in the battery, now I have to hold it in place for it to charge.
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Nov 7, 2011
On initial setup, my half pound of sausage fingers and haste when setting up email, clicked on enterprise setup in error. What am stuck with now is that unable 'to go back' and email stuck on enterprise (although I am not subscriber.) Have tried all suggestions including return to factory settings, etc.. Have made purchase of another sim card and situation still exactly the same.
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Oct 4, 2012
About a week ago I stopped receiving my sky email alerts on my phone (no other problems)
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Dec 9, 2010
I have just received a new bold 9780 and it is only set up for enterprise email and despite repeated calls tom my handset provider we cant seem to get it to allow me to set up my normanl internet email accounts?
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Sep 3, 2011
I have not received an email to my blackberry bold 9780 for 2 days and wondered if something went wrong. When I click on send a new email a message comes up that my service is blocked.When I run Setup > Email settings, it starts to load up something then comes up with an error of 'Your device had a problem connecting to the server'
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Nov 17, 2011
All was fine with my BB before I switched to an iPhone 2 weeks ago, then back to my same BB Bold 9780 unlocked. All was find before the regretfull move. For some reason now, I cannot access, send, or receive e-mails even though I've added my e-mails on my BB account via laptop.ve contacted my carrrier AT&T for 3 hours on the phone trying to figure out the problem. I registered the device, they send "service books" if that's what they're called, NO SOLUTION.1)Setup2)Email Accounts3)Internet Mail Account (Set up or manage an existing email account, or create a new Blackberry email account)4) "Checking for update...Connecting to email server...Your Blackberry Internet Service account is suspended or deactivated.Contact your wireless carrier" OVER AND OVER no matter who I speak to or what they do. I even wiped the phone.One representative suggested I download service books from a 3rd party or something over the internet
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Sep 25, 2012
Unable to browse websites on wifi with my BB Configuration:-Successfully connected to wi-fi devices at home & officeStatus of supporting service books is OK. i.e. IPPP for 5, Wi-fi TCP browser, Wi-Fi TCP/IP Transport
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Nov 30, 2012
I've got a Bold 9780 and I am able to send and receive emails but when I try to reply to an email I can type new text in the reply but don't get a send button on the screen. I get; change application, save draft and full menu buttons. I'm not using enterprise - just regular. I took my phone to 2 Rogers location last night and they hadn't seen this issue before. I have up to date software on my phone and desktop?
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Oct 7, 2011
I tried to configure my email account at my another blackberry, but when I put my user name (CORRECTLY) it claims that it must be at least 4 characters, whereas the one that I put is 20 characters! It works on my blackberry ID so I`m sure I use both correct user name and password.
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Jul 25, 2011
I have just installed the latest update for my Bold 9780 from the Blackberry site. The version now shows 6.0, bundle 2647. I do now encounter a problem. When I access the email setup the device freezes and I can't exit that page anymore. The device has to be turned off, then back on. I did not have this problem prior to the update. Everything else appears okay.I am on the German Telekom network.
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Jan 28, 2012
ever since I wiped data from it, I haven't been able to send or receive emails on my Bold 9780. I just keep getting an error message saying sorry unable to continue your session
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Dec 29, 2011
I was able to use Internet Mail accounts, before installing BES (by accident) on my BlackBerry Bold 9780 v6.0.After performing a factory reset and wiping my BB, (to get rid of BES), email is not working anymore.When going to Setup --> Email account --> Internet Mail account --> I can not Activate the email accounts (activate button is greyed out), nor can I remove them.
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Jul 5, 2011
It only has enterprise server as an option.how on earth can I set up internet email on this phone?!YES I have set up the blackberry service already, and its been over the 2 hours they said I have to wait.5 phone calls later, T Mobile has not been able to help me whatsoever.
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May 23, 2011
I am currently facing an issue with setting up my E-mail accounts on my Blackberry.
1- Whenever I go to the E-mail setup, it says "Checking For Updates"
2- Directs me to the Browser in order to download the update
3- Once I do the update, my phone just freezes and does not reboot after a long time. And even if it does reboot, the home page does not load I had to reinstall the OS several times and now I can't even set up any E-mail accounts because it just brings me back to the "Update".I need to be able to receive e-mails on my device.
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Jan 2, 2012
I connected my Bold9780 to my PC and I was told there was a device upgrade and that it would take some time. I set it off and my computer crashed (power cut). At first all seemed ok, the upgrade seems to have been successfully installed. However I cannot send or receive emails now. I have tried to reconcile and nothing at all happens. If I try to access my email via settings I just get a message saying "Your device has a problem connecting to the internet" and I'm offered RETRY or CANCEL I've retried loads of times without success. The phone and texting work fine but I cannot access any apps either as it just says "server can not be found"
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Sep 9, 2010
My BB bold 9780 is unable to make or receive calls when on the 2G network though the data works ok via Edge and I can browse, receive corporate mail etc. When I switch to the 3G network it receives and makes calls OK..
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Mar 19, 2011
I'm blackberry 9780 user version 9780/6.0.0.285 and indosat im3 (indonesia) provider with full data plan. Since last night I cannot browse with browser and always get "unable to connect to the internet..." Message. I has restart and pull the batteries but still not work. I still can use bbm, facebook and browsing with opera browser
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Jul 13, 2011
I recently bought BB 9780 without data plan. I am not able to access internet through browser even after successful wi-fi connection.
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May 27, 2011
One of my email icons are not showing up on my home screen nor on my menu screen when i press "show all" applications. I've tried taking the battery out for 30 seconds, finding service books (it won't let me send), and i've tried checking if it was hidden, but i didn't know how to check that on the 9780. I've tried looking it up and every post says "from the home screen, press menu and then show all" but there is no regular menu option nor is there a show all.
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May 11, 2011
I purchased a Bold 9780. Everything works fine, exept that by mistake I deleted the application called "Email Setup Application". Then now when I m trying to go in the option Email account management, a message appears which says: Unable to open email setup application. Contact your wireless service provider. My phone operator is vodaphone.nl and I have the data plan. I tried to deleted all the service books, tried to register it again, and also tried to wipe the blackberry. The result is the same, this application doesnt come back. Is there any way to reinstall this application?
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Oct 10, 2011
I changed my blackberry from bold 9700 to 9780 and I am trying to activate my email for the last 10 hours but it has not been possible. Also using blackberry desktop software I tried to restore backup from my old phone to the new one but it has not updated my bbm. The previous bbm contacts are there but I cant send a message to anyone. Do I need to add all of them again?
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Jul 25, 2011
I use a Bold 9780 and have T-Mobile US as a provider. From my Gmail account I get mail sent twice, once from Gmail and once from Unknown. Checked with T-Mobile but did not get a satisfactory response. Ideally, I would like to do away with the extra copy.
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Oct 10, 2011
Its been a while since I purchased my Blackberry Bold 9780 (February to be precise). I was extremely happy with its functioning aand it never gave me any problems...until yesterday. I have a Apple Macbook on which I have loaded the Desktop Software to backup my data, transfer music, photos, etc.Yesterday as soon as I connected my device to my computer it notified me that there were updates for my device and if I would like to install them. I ticked on the necessary options to backup my data and initiated the update process. That was the last time I saw my device working fine. It took a while to update after which it finally showed up on my desktop software. The OS was now 6.0 build 2647. I safely disconnected my phone to check whether everything was ok. At first glance it was all good and that was until I went into the setup app on my device and clicked on email set-up. It just showed a small loader for a microsecond but didn't respond. To make matters worse, I couldn't exit the setup app and the device just hung up. After a hard reset, it did manage to enter the email setup app, showed me two options (Internet mail account, Enterprise account). clicking on any one of them bought me back to the same hang where the device just froze. Multiple hard resets later, took another route to find the problem. This time through my email message inbox---->options---->account management. This is where is showed me a message which read that it was unable to load my account settings and I ned to contact my wireless service provider. 2 hours on the phone with the tech supervisor from Orange and half hour of security wipe, left me back to square one. Issue not resolved yet, device takes ages to start and flashes a red light everytime before it boots....and most importantly can't setup any new mail nor can update the settings of the current ones.
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Nov 10, 2012
I am using Blackberry Bold 9780 but unable to activate BB Calender & Contact application.
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Nov 21, 2011
I have just reloaded the operating system, apps and data on a 9780.OS: 6.0 bundle 2921 (V6.0.0.666 platform 6.6.6.241)When I navigate to Options > Setup > Email Accounts I get no response, nothing happens. I can't even exit the app. I have to remove the battery to be able to use the device again. This has been a long standing problem with this device. I was hoping to resolve it by reloading everything but there has been no improvement.How do I repair or replace the Email Accounts app?
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Dec 5, 2011
I cannot receive/send email after perform the security wipe and retore my back up.Below is the step I have done:
1. Perform a complete back up using Blackberry Desktop Software.
2. Perform security wipe manually on the phone via Options > Security > Security Wipe.
3. After wiped, I using Blackberry Desktop Software to restore my backed up data.
4. Starting from now, i can't send/receive emails.
I have try go to Setup > Email Accounts > click into Internet Mail Account, but it bound back to the Setup page. Then i try Message icon > Options > Email Account Management, it prompt up "Unable to open email setup application. Contact your wireless service provider" message. May I khow what happen to my blackberry?
Below is my blackberry configuration:
Vendor ID: 609
Platform: 6.6.0.212
App Version: 6.0.0.570(2534)
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