BB Bold :: 9780 Phone Won't Turn On
Nov 20, 2011
Updated a 9780 from 5.0 to 6.0 and now phone won't turn on. Red light comes on and keypad lights up but no screen.Did a search and checked the uploader file. There was not any files left to load. Removing and reinstalling battery does not help. Tried reloading 6.0 and still nothing.Desktop software recognizes phone and has all data from phone.
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Mar 29, 2012
i cant turn on my 9780, had a black screen and basically was off..only red LED flashes. tried a few tips from this forum but it doesnt work..1. pulled off and reinserting the batt, 2. connect to pc but failed to detect the device,it says "windows unable to installed the driver"..then i tried to connect with desktop manager to update os, but error occurs when it try to connect with the device.3. then i decided to uninstalled bb desktop manager, after restart, i connect the usb again, the windows detected the hardware n successfully installed the driver..but i didnt reinstall the desktop manager yet. im afraid if i did a wrong step which might accidently loose all the media data..is it my os probs or i need to replace the batt?
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Sep 16, 2012
It has been a week now, and my Bold 9780 switches off as soon as I turn it back on. It started as a problem with my keypad and trackpad which stopped working. Slowly, my phone gave in and switched off.For the past 5 days, I took out the battery and packed my phone and the battery separately in a zip pouch to avoid any chances of moisture intervention. My phone worked properly for one full day yesterday and now its irritating again.
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Sep 9, 2011
My bold 9780 wont turn on properly. It loads up about a quarter of the way then just cuts out.
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Dec 18, 2011
I was busy charging my phone earlier, and I noticed that it kept rebooting over and over. I decided to leave it alone for a bit, and to just let it charge.However, when I came back, my phone was off completely, and wouldn't turn on. I unplugged it and pulled out the battery and put it back in, but there was no red light or reboot.Now it's refusing to turn on completely.
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Nov 15, 2012
Bold 9780 battery drained completely (overnight) and when I went to charge it again it won't turn on. I tried charging it overnight and still nothing, I have also tried another fully charged battery and that won't work. My Desktop manager software doesn't detect it. Just before it died I had actually transferred all of the data onto a new blackberry and the software said I could now wipe my device but I didn't bother yet.
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Feb 5, 2012
just bought it 3 months back !yesterday it froze saying app error 602.....i restarted it many time by rmoving battery and checked online here and did the soft reset too !!!! but it will still not work even if the screen does show up it says some java error....etc etc.....can i get some help here ?.....of should i take it to the place wherei bought it from ? is this problem common with these phones... i'm stuck without my blackberry....
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Jan 29, 2012
I have updated my software yesteerday as instructed through Blackberry,howvere now it wont turn on. It turns on so that the blackberry logo shows up with the loading bar loading underneath then about 3/4 of the way through it blanks the screen and starts again.
I have tried taking the battery out when it is running, I have also tried leaving the battery out and it still isnt working.
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Apr 8, 2012
I have just recieved a replacement and successfully completed all necessary transfers except for one thing. I cannot synchronise Outlook calendar or tasks properly. I am asked to go to the device, go to options, and turn off wireless snc. Problem is, there the options menu does not have a box for wireless sync.
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Jul 13, 2012
I drained my battery and plugged it in. Every time I put the battery back in or plug it in, the red light stays on for about 10-20 seconds and then the charging symbol comes up on the screen, but it won't power on.Also, when I plug into computer it recognizes that a device is connected but I cant update software through the Blackberry desktop software.
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Jun 6, 2011
When i turn off my 9780 it appears to go to sleep, not completely shutting down.
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Aug 9, 2011
How can I turn off the auto push feature for emails on my BB Bold 9780? Is it possible to download emails manually?
When I delete emails on my BB, I noticed that the emails get downloaded again when I access my Mac Mail. Likewise, when I've deleted emails from my mac, they get downloaded again on my BB. How can I configure my BB and mac in such a way that the emails will not get downloaded from the server again after deleting?
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Aug 9, 2011
How can I delete all contacts from the phone memory on my Bold 9780? I've only seen options to delete single entries but not all in the list.
I noted that under contacts, there are email, phone, facebook entries. How can I configure the contacts to only display phone contacts?
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May 26, 2012
Device Info:
-BlackBerry Bold 9780
-App Version: 6.0.0.723
Error message received:Permission setting has timed out. Please remove phone by restarting the phone.
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Dec 2, 2011
I've bought the bold 9780 on last 2 month.. Lately I was failed to unlocked the phone once I take out from the case provided by blackberry. I cannot pick up the calls and sometime can't read the msg received. I need to do power reset by take out the battery for 10 second.. And reboot.. Its will back to normal.. But.. The problem is still persist when I take out it from it case. It happend again and again.. Is it software or hardware problem?
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May 9, 2011
My brand new BB Bold 9780 freezes when I answer the phone.I then have to take battery out and re-start etc. Have deleted all unused apps, haven't uploaded any new ones, have upgraded OS6 etc.Does anyone know what else I can do?Bought it in brand new (sealed box) off Ebay so what are my warranty options?
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Mar 26, 2012
I have a problem (and so do all my colleagues) with BB Bold 9780.When someone, who's phone # and the name etc is stored in my Address book calls me and my device is locked (it gets locked if not in use for 10 minutes) what I see on the screen is the phone # of the caller, but no name. If device is not locked - the name of a caller appears along with the #.This is very uncomfortable, because I do not remember the # of all the people in my address book, so when there is no name - I don't know who is calling.
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Jun 17, 2012
I bought my bold 9900 yesterday it have some problem with wifi connect..when turn off WIFI connected ---> my phone turn off..I try up Os ( Bell ins. ) for it but no have change Bold 9900 : vendor 331.
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Aug 27, 2012
i involuntarily took a swim. Phone will not turn on. tried a different battery. I have critical data on the device. I need to recover it. I don't care if the circuits are fried. THERE HAS TO BE A WAY! If the CIA or FBI has got the technology, why can't i find someone who can get me what i want?
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Jan 1, 2010
I got my BB about 2 days ago. It worked fine for about half a day after being fully charged, but whilst using it, the screen froze. The power button wasn't functioning at this point so i removed the battery.
Having put the battery back in, the phone now won't turn back on. The red LED is not on at all, the device isn't being recognised through USB, im pretty stuck. Is there anything I can do or should I return it to get a replacement?
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Feb 12, 2012
So about a month ago i bought a new battery for my BB bold 9700 and it has been working fine up intill yesterday, it kept dieing and saying battery drain handheld shutting down. so whenever i plug it into the charger it wont work. i updated it to the latest software, and just now today i used it in school all day, "jus texting, brickbreaker, and music on thw way home---30min" and i went to call my mom and i was on the phone for about 1 min not even and then it completely shuts off, i pull the battery out, put it back in, and its at 4% battery.
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Jan 22, 2010
I've a problem with my 9700 in the evening. Before I go to bed, I press down the red 'off' button on the right and the screen says, 'now shutting down' or whatever it says. So I take my finger off.In the morning when I wake, the phone has been on all night?!Am I doing something wrong? Are u suposed to keep ur finger down until the screen goes blank?
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Feb 15, 2012
I have had my Bold 9900 for less than 3 months and in the last week I have experienced the following issue: The screen stays lit up constantly, which is making the battery run out very quickly. When I press the lock button the screen turns off for about 5 seconds, then lights up again, and stays lit. I can't see anything in the Options menu that will fix it. As I say, the problem has only been occurring in the last week.
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Apr 4, 2011
I have a BB Bold 9000, and it was working fine, i even updated and it worked great for months.and then last week when i tried to turn on the wifi to search for a network the phone got frozen for a few seconds and restarted it self continuously, like 4 times in a row. since then Im unable to turn the wifi on. bluetooth and service provider are working fine. Just wifi is causing troubles.I even tried to restore it to default settings using the lastest BB desktop software and no results.
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Nov 7, 2011
Yesterday, my Bold 9900 battery was completely drained so I put it on charge overnight. The LED light was flashing yellow. Now I can't get the phone to turn on at all. This has happened before but after removing the battery and putting it back in the phone turned on. I've tried pulling the battery today but nothing happens, just the LED light flashing red for a few seconds then going back off
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Oct 24, 2012
Suddenly I'm unable to turn the speaker off during a phone call on my 9900. The left side "speaker" button does nothing.
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Jul 5, 2012
the dial tones when typing a phone number on the normal profile of the blackberry is ridiculously loud. You cant keep your headset on or earpiece in without hurting or even damaging your ears. It is extremely annoying to have to take out your earpiece every time you dial someone. Setting the profile to vibrate or silent is no option of course because then you don't hear the phone ring.How do I set the dial tone to silent or much lower volume without reducing the phone ring volume on a BB Bold 9900?
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Jul 20, 2010
My phone got some water on it and was working fine until it just randomly shut off and refuses to turn on now. I got it to start up to a grey/white screen and a battery with a charging symbol in the middle. If I can get back to the screen is there anything I can do for my phone?
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Aug 6, 2012
I HAVE A BLACKBERRY PHONE THAT I BOUGHT RECENTLY,I REALIZED THAT WHEN I TURN IT ON IT STAYS ON FOR ABOUT A MINUTES THEN THE BACK LIGHT ON THE PHONE TURN OFF AND THEN THE PHONE DOES NOTHING MORE,ITS LIKE THE PHONE FREEZE UP,I REALIZED THAT I CAN STILL SEE THE MENU OPTION ON THE SCREEN EVEN THOUGHT THE BACKLIGHT IS TURNED OFF.I THOUGHT IT WAS A SOFTWARE ISSUE SO I REINSTALLED IT AND THE PROBLEM STILL OCCURS...IM NOT SURE IF ITS SOMETHING WRONG WITH THE CIRCUIT BOARD ON THE PHONE.
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Sep 6, 2011
my 9780 bold keeps rebooting for no reason , and it has dropped varies times , so i dont know if it could be cause of that.
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Jan 16, 2012
My 9780 Bold restarted after I deleted an app, but won't reboot fully. The white loading bar stalls at about 2/3 in, even when I try to start it up again after a battery pull.
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