BB Bold 9700 :: Saying - Reload Software - 507
Feb 6, 2010
Ok so i have had a BlackBerry Bold 9700 for nearlly a month now and i came in from work today sent a few SMS messages locked my phone as normal and put it back in its pouch the next time i go to send a text my screen is white with a picture above some text saying "Reload Software:507" ive also read up that i have to install new software, However i also read that i have to back up my phone and when trying to do this it lets me select my phone and thats it, it does not back up my phone. I am very worried that i will have to get a new phone + lose all my contacts and messages that i have stored on my phone.
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Jan 29, 2010
Can anyone tell me how to do this? How to wipe and Reload OS?
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Jan 5, 2010
Please any help right now would be fantastic. So initially I had the JVM error 102 which I cleared by using JL_comand and wiping the hand held which has now left me with the 507 error.
I have desktop manager and I just downloaded the newest operating software from the carrier I am using (However the phone is unlocked) . I did delete the vendor file from the application folder like it says to do on most posts...
My issue is right here.. after plugging in the device (which is not recognized) ...I proceed to the application loader. It tells me that "No software is available for your device" I am currently using desktop manager v5.0.1.
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May 17, 2010
Got my first Blackberry, a 9700, last week, and installed the desktop software yesterday. It suggested I did an update, so I did. Everything appeared to go well, no problems, and the phone rebooted OK, and appeared to be functioning OK, and I've received emails and text messages, and made and received calls OK since then.....until this afternoon. Was sitting there, the phone in it's pouch, and I noticed the red light flashing. I thought I had received an email or something that I had missed, so, take the phone out of the pouch, and notice it's rebooting. And, yes, you guessed, it the message 'Reload Software 507' sitting prettily in the middle of the screen against a white background.
Any ideas as to what to do from here on? I guess I'm going to try and reload software, as suggested, from the desktop program. Any hints or tips would be appreciated at this point in time. I have tried pulling the battery, and waiting 30 seconds, but makes no difference.
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Jan 14, 2010
Don't know what happened but my internet and BBM stopped working so I decided to do a soft reset (alt+Rshift+del). Upon loading, I get JVM Error 102, and will no longer boot into the OS. From reading some stuff here, it seems I now have to do a complete wipe to restore the BB.My questions is this, I haven't added any new software in a long time, why would this error just pop up out of no where? Should I get a replacement phone from T-Mobile or just try to reload the OS again?
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May 17, 2010
I'm no beginner when it comes to updating BB O.S but I got stunned here a bit. Using BBSAK I wiped the device and then tried to Load OS > it failed to communicated with my device as it was stuck on that screen and green bar not moving anywhere. So I cancelled and tried loading the OS again this time it gave me a error connecting to "boot ROM" so I unplugged BB and restarted the computer, now the Windows 7 is not recognizing USB or not detecting it. i tried common files > rim > loader.exe but it won't recognize PIN, there is no OS on BB
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Apr 10, 2012
why my phone is showing this error message. it doesnt function at all. Have tried taking out battery but no joy.
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Oct 19, 2011
my bb bold wont turn on , keeps saying reload software 507,
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Feb 5, 2012
i have bb bold 9000 phone don't start error is reload software 507. my phone cann't connet with black berry desktop manger
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Apr 2, 2012
i try to download the new software my comp is telling me that i cant trust the site i'm trying to downloading from?? and i tried to plug my phn into my laptop and that wont even do anything either, its stuck on the white screen with that little msg saying Error 507..
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Apr 24, 2012
How do i reload software after Error 507 message
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Jun 28, 2011
Following a re-download of the desktop software for a Bold 9700 - which appears to have been successful - on connecting the handset, I get a dialogue box saying 'initializing device'. However this just runs and runs (for over an hour!). I've tried resetting the handset by taking the battery out but no joy. The PC definitely recognises the phone. Another post for a similar (though not identical issue) suggests that the sim card may have failed?
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Mar 8, 2010
I was wondering if you could help on on this. I had a password lock on my blackberry bold. Since I entered it wrong 3 times, it wiped my software off and all I have is a white screen that says "Reload Software 513" How can I reload my softward back to my blackberry so I can use my phone.
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Jul 1, 2010
I am holding a blackeberry bold 9000 phone.The phone got an issue when my nephew played with it and currently it is showing the error as RELOAD SOFTWARE 513.I tried to find a solution and the reinstalling softwares should resolve the issue.My concern now is that I have got plenty of data ,notes,contacts on the phone memory which I do not want to lose.Is there a way to resolve the issue as my work is hampering because the phone has got stuck this moment.
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May 19, 2011
My computer crashed recently. I reinstalled outlook, but wasn't able to reload the pst file and had to set up a new profile. Naturally there were no contacts. I did a one way sync from my BBB to Outlook, and all contacts were restored. That was yesterday's excitement. This morning I went to do a sync, and it now wants me to ADD all of those contacts again. I certainly don't want to duplicate all of that. I rejected the sync at this point to see if any here has an idea or a solution.
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Sep 12, 2012
I had my yahoo email account set up on my BB Bold 9930, with it's own icon. Suddenly, it is gone. I do have a separate email account on an enterprise server. Both were running fine for months.
1. I tried going to my email>options>email account management>set up email account
The account is now listed as existing, but the emails (or icon) are not showing anywhere on my BB. Emails are not showing up in the main email inbox.I also marked SHOW ALL ICONS and also looked in all folders for a separate Yahoo icon like I had before. Nothing.
2. I tried downloading a Yahoo mail app
I cannot find any that do not give me a "app not compatible with BB 9930"
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Aug 9, 2012
Bold 9650 with Verizon will not allow me to reload BB Device Software. It displays the dreaded Error 513 -failed to install device driver, an Unspecified Error [hex code]. Popped battery, fully charged, retried 3+ times, upgraded BB Desktop software to Ver.7.1.0.32 (Bundle 33). Rebooted PC too, all to no avail.All started with trying to log into BB to get sync working again. Then hit max password attempts and some erroneous post on BB said you must allow Password File to reset and it won't delete all your files...WRONG. It sure does delete all and still no chance to reset the PW. So now I have a little brick.
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Aug 24, 2010
I've got a blackberry 9000 device that I cant seem to reload. My computer (2 of them) have not been able to detect it through Desktop manager 4.6. Some things I've tried were detecting it with Javaloader's USB wipe, but that didn't work as it would not detect. I've tried two separate batteries, still to no avail.
It seems for some reason this blackberry cannot be detected. The device is relatively new, not used for more than a month. I'd love to get this issue resolved with some help.
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Jan 13, 2010
I got a new BB 9700 Bold yesterday and having problems with setting up the sync for the calendar and the contacts which are on my outlook. My hotmail email accounts are working okay. The outlook is on my PC and is the front face for my hotmail accounts.
When I go in to the BB Desktop device manager - version 5.0.1 (latest version) , I go in to the configure option on the left and it lets me click on calendar> then I select outlook and it then lets me select 'finish'. However at this stage an error box flashes up saying 'no available message stores'.
In addition when I check the wifi config on the calendar and contacts icons on the BB device it will not let me select yes on the wireless connection for them.
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Jul 13, 2010
I have a BB Bold 2 (9700). The Media Card slot wont lock down the card and keeps springing it out. If i keep the card pressed down it works but wont lock down.
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Sep 3, 2010
I have Outlook 2007 on my desktop computer and use BT as a service provider and for my email, my Blackberry supplier is Vodafone and I use BIS.I have noticed that if my Blackberry receives an email first I don't get the same email delivered to my desktop. If my desktop gets an email first then the same email will be delivered to my Blackberry. I was happily deleting emails from my Blackberry thinking I would have them all on my desktop but I now find I have to check what emails I have on each before I delete anything. Is this an issue that anyone has come acrosss before and how do I resolve it apart from synching the Blackberry and desktop?I'm often away from the desktop which is why I bought the Blackberry in the first place.
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Jun 5, 2012
my phone turns on and goes straight to "reload system:552" and that message is stuck on my screen, my phone wont do anything else. ive tried downloading the computer software and updating the software but that said i was 2+days into trying to resolve this problem and those steps have gotten me no where, and the desktop software wont fully download it says i need windows xp sp3 or newer and this computer has windows vista.
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Oct 21, 2011
On the screen of my blackberry bold 9900 says "Error 102" Reload software, and there's a highlighted "reset" on the screen. I tried to to that, but when it restart, it came back to the same screen again with Error 102.I tried to connect it to the desktop manager, but it says that "blackberry desktop software cannot communicate with the connected device".I also tried to take out the battery, sim card and media card, and back on again, still got the same message on screen "Error 102"Any advice how i can fix this?Before it went of i was deleting a few apps, because my memory was low, and it says that deleting will take action after restarting the bb, i pressed ok, bb was deleting the apps, but the clock icon keep on turning, like it was stuck. It stays like that for hours, so i decided to take out the battery and put it back in again, and that when i start getting this "error 102" message on my screen.
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May 19, 2012
I have the bold 9000 and I got the reload software 507 error,.... Right now I'm downloading all the latest software for advice and desktop, but I tried to reinstall it with my previous one and it kept asking for my password, which I know is right but it always says wrong password. I only have 5 more left... How can I fix the password problem to continue with the software upload? And what happens after the 10 trials are gone?
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Feb 17, 2010
I've owned my 9700 for nearly 2 months now and I'm still not used to the keyboard. I prefer my 8310's spaced out keys. has anybody replaced the 9700 keyboard with the Atlas keyboard?
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Jul 26, 2010
I have a problem with my Blackberry and would be grateful if anyone knows what the problem is.I have only my Blackberry 9700 bold for 1 month or so.I am unable to lock my keypad by using the lock key on top of the phone. This has happened before but after charging my phone it started to work again. I have turned my phone on and off, tried charging it and the button still doesn't work. Although the keypad will lock when I put it into the leather case.Do you think it is a problem with my blackberry and I should return it? Or is this a problem people have had before and if so, how do I fix it?
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Aug 21, 2010
My Bold is stuck on the boot screen (at about 75%). I've tried many battery pulls with and without the SIM and it keeps doing the same thing. I've searched what I think are all the threads on here relating to this, but I'm still stuck. I'm able to connect to the device if I run Loader.exe like a user suggested, but I don't know how/where to get software to load onto the device. All the places I've searched for an OS says I need to go into the device to find information about it. Well, I can't get into the device to do that. So, how do I know what OS to download and install? I really want to exhaust all possibilities before I have to completely wipe the device because I don't have a current backup. But, even if I wipe the device, I'm going to need to download an OS which I can't do now.
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Mar 20, 2010
First two locked up constantly and rebooted. All I did was:
Set up Yahoo Mail
Download Google Maps, Point, Movies
Download One Theme - 18 Icon BlackBerry 9700
Sync with Yahoo Contacts
Sync with Lotus Notes Calendar Only.
Back Up
WiFi connection to home router
Bluetooth headset
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Feb 22, 2010
Profile pics pop up from facebook friends in my address book when they call on my pearl 8120 but not my bold 9700. What am I doing wrong?
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Jun 2, 2010
I have recently purchased this 9700 (3 weeks ago) and am generally very pleased with the device. BUT If I leave the BB 9700 connected overnight to the computers USB Port for charging, and, obviously, after a few hours the computer will go to sleep, thus turning off the power to the USB port In the morning I find that the BB is: Off and will not turn on, unless it is power reset. In other words I have to open up the back and pull the battery for a second then after It is put back in the red light will display nevertheless it will turn on and be fine once it boots back up. There are no other indications or problems. I notice that other people have similar complaints with their BB's.
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Aug 1, 2011
My Blackberry Bold keeps showed "Reload software 507", I have followed the instruction on KB11320 (with Blackberry Desktop Manager v4.6), however the Update Summary keeps telling me that "no software updates required for your device" (while on this, my handheld showing the picture of the handheld being connected to PC). Because of this i cannot perform the next step "Delete all application data and Erase all currently installed applications.". And when i return to the main menu on my Desktop Manager, my BB shows "Reload software 561".
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