BB Bold 9700 :: Reload Software 507 - USB Sync Not Getting Recognized
May 17, 2010
I'm no beginner when it comes to updating BB O.S but I got stunned here a bit. Using BBSAK I wiped the device and then tried to Load OS > it failed to communicated with my device as it was stuck on that screen and green bar not moving anywhere. So I cancelled and tried loading the OS again this time it gave me a error connecting to "boot ROM" so I unplugged BB and restarted the computer, now the Windows 7 is not recognizing USB or not detecting it. i tried common files > rim > loader.exe but it won't recognize PIN, there is no OS on BB
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Jul 29, 2010
Unit: Bold 9700. I run an HP P8600 Windows XP_SP3. All syncs including Media have worked fine...until now. Media Sync has instead, sunk. Have so far done this: Removed and reloaded DM. Removed and reloaded Media Sync (2x). Tried numerous usb ports and swapping usb cables (both original bb). Cleared check boxes from Power Management from usb root hub thingies, many Windows restarts, many battery pulls, ran calfix.exe. Media card is fine and mass storage is turned on. When BB connects, should it appear as a removable drive in My Computer? This is not happening. Problem is only with Media Sync.
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Feb 6, 2010
Ok so i have had a BlackBerry Bold 9700 for nearlly a month now and i came in from work today sent a few SMS messages locked my phone as normal and put it back in its pouch the next time i go to send a text my screen is white with a picture above some text saying "Reload Software:507" ive also read up that i have to install new software, However i also read that i have to back up my phone and when trying to do this it lets me select my phone and thats it, it does not back up my phone. I am very worried that i will have to get a new phone + lose all my contacts and messages that i have stored on my phone.
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Jan 29, 2010
Can anyone tell me how to do this? How to wipe and Reload OS?
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Jan 5, 2010
Please any help right now would be fantastic. So initially I had the JVM error 102 which I cleared by using JL_comand and wiping the hand held which has now left me with the 507 error.
I have desktop manager and I just downloaded the newest operating software from the carrier I am using (However the phone is unlocked) . I did delete the vendor file from the application folder like it says to do on most posts...
My issue is right here.. after plugging in the device (which is not recognized) ...I proceed to the application loader. It tells me that "No software is available for your device" I am currently using desktop manager v5.0.1.
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May 17, 2010
Got my first Blackberry, a 9700, last week, and installed the desktop software yesterday. It suggested I did an update, so I did. Everything appeared to go well, no problems, and the phone rebooted OK, and appeared to be functioning OK, and I've received emails and text messages, and made and received calls OK since then.....until this afternoon. Was sitting there, the phone in it's pouch, and I noticed the red light flashing. I thought I had received an email or something that I had missed, so, take the phone out of the pouch, and notice it's rebooting. And, yes, you guessed, it the message 'Reload Software 507' sitting prettily in the middle of the screen against a white background.
Any ideas as to what to do from here on? I guess I'm going to try and reload software, as suggested, from the desktop program. Any hints or tips would be appreciated at this point in time. I have tried pulling the battery, and waiting 30 seconds, but makes no difference.
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Jan 14, 2010
Don't know what happened but my internet and BBM stopped working so I decided to do a soft reset (alt+Rshift+del). Upon loading, I get JVM Error 102, and will no longer boot into the OS. From reading some stuff here, it seems I now have to do a complete wipe to restore the BB.My questions is this, I haven't added any new software in a long time, why would this error just pop up out of no where? Should I get a replacement phone from T-Mobile or just try to reload the OS again?
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Apr 10, 2012
why my phone is showing this error message. it doesnt function at all. Have tried taking out battery but no joy.
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Mar 12, 2010
I am with T-mobile with a Blackberry 9700 v5.0.0.330 (Platform 5.1.0.91)
I am having difficulty syncing my device to my computer.
I am running Vista 32 bit on a Dell Inspiron 1525.
I have downloaded Desktop Manager 5.0.1 B49 MultiLanguage - Without Media Manager successfully and downloaded the latest version (I have seen elsewhere that this version is suggested for the bold 9700).
My computer recognizes the device but from the Found New Hardware prompt as a RIM Composite Device but In the desktop manager it says that there is no device plugged in.
I have also turned on media card support and mass storeage mode.
I cannot find the appropriate driver through the device manager either.
I did a couple battery pulls and connection re-tries in different usb ports.
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Apr 28, 2010
I have an issue with my 9700: my device worked perfectly fine and for some reason, a couple of days ago, it stopped recognizing my MicroSD Card. I tried it on another Blackberry and it works perfectly fine. I also tried another card that works in other BBs but not in mine.
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Sep 3, 2010
I have Outlook 2007 on my desktop computer and use BT as a service provider and for my email, my Blackberry supplier is Vodafone and I use BIS.I have noticed that if my Blackberry receives an email first I don't get the same email delivered to my desktop. If my desktop gets an email first then the same email will be delivered to my Blackberry. I was happily deleting emails from my Blackberry thinking I would have them all on my desktop but I now find I have to check what emails I have on each before I delete anything. Is this an issue that anyone has come acrosss before and how do I resolve it apart from synching the Blackberry and desktop?I'm often away from the desktop which is why I bought the Blackberry in the first place.
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May 9, 2010
I recently had an error code, 5xx. can't remember now and Storm2 wouldn't start. Connected to DM, pulled cable in & out and was able to reload OS. Already had .607 before. Since then, 2 things are really annoying:
1. DM constantly wants to upgrade / reload to .607 during sync, but I already have it.
2. I cannot find/remember how I removed the "Accept or Decline" options to confirm sync changes. I just want it to do it without asking.
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Mar 19, 2010
I have a clean install Windows 7 Ultimate running Outlook, tried DM 5.0.1 and tried DM 4.6. I am not able to sync from the BB Device to Outlook, nor am I able to two way sync.
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Aug 1, 2010
Does any one know how to get the Blackberry Bold 9700 to sync wirelessly with Live.com like it will with Yahoo or Google? I'm trying to cut down on the number of calendars that my Bold tells me it has, but can't seem to get the CONTACT LISt to wirelessly sync with Live.com If it sync's with Yahoo, it creates multiple entries on my BB and I need my Yahoo address book for my Messenger AND how do I get it to stop showing with Facebooks' Calendar? I Don't use that and it won't stop syncing all my information onto my Facebook account.
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May 25, 2010
So, I just upgraded to a new Bold 9700 w/ Desktop Mgr 5.0.1.
I understand the complications some experience with this, and have diagnosed nearly everything (firewalls, virus protection, USB connection works, full/clean uninstall of old DTM, etc, etc.).
The unit is recognized by my PC and DTM. I can successfully search and download software updates, but I continue to get this error about "Your computer must be connected to the internet to perform this operation." It's maddening!
I use a stand alone PC running XP and using Outlook 2003. I'm not on any network. Don't use BES. I transferred all data from an old 8130 to this with no problem, I just can't get the initial sync to happen.
The only remaining solutions I've read about (although don't really understand) are:
1. ensuring COMM ports 80 and/or 443 are open to the device. How exactly do I do this? Really, I have no clue what that means.
2. Finding an old version of Destop Manager (4.2 and earlier). Got a URL handy?
3. changing my bberry router configuration. This sounds drastic, but at least it's a workaround.
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Aug 27, 2010
How can I sync my BB 9700 Bold with a Mac via Bluetooth.
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Aug 24, 2010
I just tried to sync my contacts with outlook 2010 but I get an error message saying that Outlook 2010 64 bit has been detected? Anyway to make this work? Please don't tell me to install the 32 bit version of Office as I have a 64 bit CPU and Windows 7 Ultimate 64 bit
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Sep 16, 2010
Since I've installed Windows 7 Home Premium (32bit), I've been trying to Sync with Microsoft Office 2010, but when I go to set up the sync, it can't find Outlook - only Yahoo.I've tried re-installing DM, which I do have the latest version available on their site, but I still encounter this issue. I'm running version 5.0.0.602 on my 9700.
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Feb 17, 2010
I have my gmail account set up ages ago and was able to delete an email and it would ask me whether I wanted to delete it from the mailbox and handheld or handheld only etc .Recently , that option disappeared , the only option would be "delete" and "cancel" . My other email account is still running fine . I tried deleting and adding the email account again , sent service books , battery pulls , nothing is working . I made sure that the circle is shaded in when it says "sync deleted items."
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Jul 27, 2010
BB Bold 9700 TMobile V5.0.0.586 (Platform 5.1.0.146 Free Space 115.8Mb I use Windows vista and outlook 7. My BBDTM is version 5.0.1.37. Every time I try to synchronize, I get the error message: During synchronization, some the records were invalid. The following 2 records were skipped: Address Book: Device - 0, Microsoft Outlook - 2 Do you want to view the synchronization log for more detail? The sync stops and does not sync all my contact info to my Blackberry.
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Jan 13, 2010
I have a new BB 9700. I have managed to get both of my e-mail addresses on it without any problem, I have also managed to sync it with my BT Yahoo contacts list but for the life of me I cannot get it to sync with my online BT Yahoo calendar which has 10 years worth of past and future entries on it. I am using BB Manager 5.01.28. BT won't offer any support because they say it is a Yahoo issue. There doesn't appear to be any Yahoo support and my provider Vodafone has been completly useless and has promised that one of its "advanced technical team" will phone me back on two occasion but never do. Can anyone help please. i'm beginning to wish I had stuck with my old Nokia 6310.
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May 6, 2010
I just bought the Bold 9700 (May 5th, 2010) and have Outlook 2007 and running BB Desktop 5.0.1. How do I sync my sub-folders in Contacts, Tasks, and Notes with my BB Bold 9700?
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Mar 4, 2010
I receiving an error, when I try to sync with ootlook, but just with the contact, no with task, schedule, etc
the error is "0x80040fb3"
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Apr 2, 2010
I am trying to sync my Bold 9700 with outlook contacts. I have been able to sync the calender and memo pad BUT only 71 of my 345 contacts. It stops at 71 with a big red cross and gives me an error message 0x80040f63. My previous Blackberry sync was fine and I have downloaded version 5 of Blackberry Manager so it seems all up to date
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May 6, 2010
I just bought the Bold 9700 (May 5th, 2010) and have Outlook 2007 and running BB Desktop 5.0.1. How do I sync my sub-folders in Contacts, Tasks, and Notes with my BB Bold 9700?
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Aug 23, 2011
I have a problem to sync my contact list using Blackberry Desktop Software. the problem is only 29 out of my 300+ contacts are synced. In my BB phone i noticed that in "Contacts/Options" there are two Contact Lists both with the name "Desktop". the first one has 29 entries and the "Wireless Synchronization" option is available but for the second contact list which has the rest of my contacts, the "Wireless Synchronization" is not available ! it seems that Blackberry Desktop Software can not sync with the second Contact List because of this.
I use:
Blackberry 9700
v5.0.0.321
Blackberry Desktop Software 6.1
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Apr 18, 2012
I plug my phone into my laptop and literally nothing happens. it doesnt charge, itunes doesnt recognize it, i cant sync or update. I have restarted my computer &updated itunes.
Info:
iPhone 3G
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Aug 22, 2014
My iPhone 4 is not recognized in the iTunes page and it does not connect when I plug it in with USB cable. The computer does recognize it and I can update software.
Info:
iPhone 4, iOS 7.1.2
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Feb 5, 2010
Not sure what is happening and I am no Outlook expert but doing a sync using the DW with Outlook and all of the organizer data moves except the majority of the calendar data. Only 6-8 items from my 9700 calendar are moved to Outlook. It is like it does not "see" the others.Anyone got any insight on this?
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Apr 4, 2010
I no longer use Outlook or Outlook express. I installed Windows 7 and am very happy with Windows Live. Am I able to sync to WLM? I also have a g-mail account. If WLM does not work can I sync with Gmail? I need to sync contacts and calendar>
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Mar 3, 2010
I have a new 9700 and have had a nightmare trying to get my work outlook to sync with the phone. Even if I use the manual sync via USB cable I still cannot see my emails. I can however see Calender events. I cant set up a Blackberry Account. Then accessing the BlackBerry Internet Service web site screen because my network is not shown and after choosing all of the networks shown and entering IMEI and PIN details I get a failure screen.
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