BB Bold 9700 :: Message - Reload Software 507
May 17, 2010
Got my first Blackberry, a 9700, last week, and installed the desktop software yesterday. It suggested I did an update, so I did. Everything appeared to go well, no problems, and the phone rebooted OK, and appeared to be functioning OK, and I've received emails and text messages, and made and received calls OK since then.....until this afternoon. Was sitting there, the phone in it's pouch, and I noticed the red light flashing. I thought I had received an email or something that I had missed, so, take the phone out of the pouch, and notice it's rebooting. And, yes, you guessed, it the message 'Reload Software 507' sitting prettily in the middle of the screen against a white background.
Any ideas as to what to do from here on? I guess I'm going to try and reload software, as suggested, from the desktop program. Any hints or tips would be appreciated at this point in time. I have tried pulling the battery, and waiting 30 seconds, but makes no difference.
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Feb 6, 2010
Ok so i have had a BlackBerry Bold 9700 for nearlly a month now and i came in from work today sent a few SMS messages locked my phone as normal and put it back in its pouch the next time i go to send a text my screen is white with a picture above some text saying "Reload Software:507" ive also read up that i have to install new software, However i also read that i have to back up my phone and when trying to do this it lets me select my phone and thats it, it does not back up my phone. I am very worried that i will have to get a new phone + lose all my contacts and messages that i have stored on my phone.
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Jan 29, 2010
Can anyone tell me how to do this? How to wipe and Reload OS?
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Apr 24, 2012
How do i reload software after Error 507 message
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Jan 5, 2010
Please any help right now would be fantastic. So initially I had the JVM error 102 which I cleared by using JL_comand and wiping the hand held which has now left me with the 507 error.
I have desktop manager and I just downloaded the newest operating software from the carrier I am using (However the phone is unlocked) . I did delete the vendor file from the application folder like it says to do on most posts...
My issue is right here.. after plugging in the device (which is not recognized) ...I proceed to the application loader. It tells me that "No software is available for your device" I am currently using desktop manager v5.0.1.
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Jan 14, 2010
Don't know what happened but my internet and BBM stopped working so I decided to do a soft reset (alt+Rshift+del). Upon loading, I get JVM Error 102, and will no longer boot into the OS. From reading some stuff here, it seems I now have to do a complete wipe to restore the BB.My questions is this, I haven't added any new software in a long time, why would this error just pop up out of no where? Should I get a replacement phone from T-Mobile or just try to reload the OS again?
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May 17, 2010
I'm no beginner when it comes to updating BB O.S but I got stunned here a bit. Using BBSAK I wiped the device and then tried to Load OS > it failed to communicated with my device as it was stuck on that screen and green bar not moving anywhere. So I cancelled and tried loading the OS again this time it gave me a error connecting to "boot ROM" so I unplugged BB and restarted the computer, now the Windows 7 is not recognizing USB or not detecting it. i tried common files > rim > loader.exe but it won't recognize PIN, there is no OS on BB
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Apr 10, 2012
why my phone is showing this error message. it doesnt function at all. Have tried taking out battery but no joy.
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Apr 6, 2010
BOLD 9700, T-Mobile. I have current OS. I am receiving the above message when I try to reply to an email. Yesterday---I didn't have this problem. I go to email set up & my email addresses are there. When I am in message options, and choose Email Settings--- there isn't ANYTHING there.
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Jan 15, 2010
I have checked thru all the folders and saved messages folders and I can't find the message anywhere. When I get a new email or SMS/MMS text messages it says I have the number plus 1, but I can't find the message or get rid of the icon. I have looked in all the Instant messaging folders and still can't find the message.
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Jul 24, 2010
I've tried signing into Facebook via my new 9700 and am getting the following error message:Error encountered during XML parse: End tag does not match start tag 'head'.Has anybody else had this message? How do I get around it so I can access my Facebook account?
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Apr 23, 2011
I downloaded the Blackberry Protect, it asked me to reboot. I did and it came back with RELOAD SOFTWARE 552.
Its not coming on apart from that message. I have tried taking out and putting back both the battery and sim card, nothing is working.
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Apr 5, 2010
This happens with literally every single e-mail I get! I have to refresh Mail twice to make messages stay in my inbox, else new messages disappear and do the same thing the next time the iPhone checks for e-mails (which is very annoying because if I leave it it'll vibrate over and over again because of just one e-mail).Restoring doesn't do it, and my iPod touch actually does the same thing too.
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Sep 13, 2011
Yesterday afternoon, I rebooted my device. A white screen appeared and it says reload software 552, I have looked all over the internet downloaded jl_cmder but it doesn't work. It wont even connect to the blackberry desktop via USB. I am not bothered about losing all my stuff from my phone, I just want it to work.
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Apr 5, 2011
I accidentally dropped my Blackberry Curve 8520 on the floor and the battery fell out. Now when it tries to restart it gets about two thirds of the way through and then comes up with the message Reload Software 507. I have tried connecting it to my laptop but that doesn't work.
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Dec 23, 2011
I have had my blackberry for 4 months and love it.I had an upgrade for App world which after stopped working.I found no way of deleting it or going back a version so i decided to try the desktop manager to see if i could do something through that.I had another upgrade waiting for the actual device so went a head with it and now wish i hadnt.The phone gets to a certain point on the upgrade (net-rim-cldc.cod) then stops doing anything .It has been at this point for nearly 3 hours now. Phone now shows a white screen with message *reload software 907* but how as the thing is doing nothing!.
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Mar 18, 2011
I'm using a unlocked blackberry storm 9530 VZW, today I upgrade it to version 5.0 after update complete from internet my phone stop working just starting and then it shows a white screen written "Reload Software 507". I tried loading the same version and deleted the vendor.xml file but still its not working.
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Jan 11, 2010
I have a BlackBerry Bold 9700. I have an unread message indicator (little yellow envelope +3) on my screen, but I don't have any unread messages in my list.
So far, I've tried the following:
1. Typed "u" to search for unread messages and it tells me that I have no unread messages.
2. I went into my email and selected "mark prior unopened" and still nothing.
3. I've tried to restart the phone the phone. When I do, I end up with even more unread messages that I have to select -- over and over again! I can always get it back down to 3, but no fewer.
4. The date and time on my phone appears to be correct.
5. I have no "saved" messages on my phone.
6. I have no new or saved voicemail on my phone.
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Feb 2, 2010
I've tried and tried to solve this - if anyone can help then that would be fab.On my BB Bold 9700 I've got too many message icons.I've got one for my work email - useful...One for my SMS and MMS - useful.One for my personal email - useful.And one stupid one that wants to group all the messages into one place and mix then up and notify me (even though the other ones already notify me) etc etc.
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Jul 16, 2010
I recently got my Blackberry Bold 9700 and I used to use crunchsms on my Blackberry Curve 8520 so I didn't mind the message indicator whenever I got an email because crunchsms had it's own message indicator. I now realize that whenever I receive a text and email it results to the same message indicator. I have done: Messages > Options > Inbox Settings and have unclicked my email account so that the message inbox remain separate. I don't understand how I have the latest OS version yet have to deal with this. Is there someone who can help? Or is there a theme that I can download that separates the sms/mms and email complete so that I may get two entire different message notifications?
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Jan 12, 2010
I like having my texts and emails coming through in my message box but when I have a load of IM messages coming through from yahoo and msn just because I've not got the app open at the time (but still signed in) is a little annoying
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Aug 6, 2010
I"ve had my bold 9700 for one month. The first 3 weeks were fine, all of a sudden, I keep getting the message icons at the top of the screen, but there are NO messages. I've deleted all messages, texts, phone calls etc., icon is still there. AT&T, nor the blackberry store seems to have a solution. I don't want to have to pull my battery every time this happens (multiple times per day).
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Jun 14, 2010
For the past few days my blackberry has said i have an unread bbm message then yesterday it started to say I have 2. I`ve tried taking out the battery deleting all chats and messages on my phone and also deleting bbm all together and even when i did this it still said I had the unread messages. I have no group updates nor have I synced a blackberry messenger contact with an existing phonebook contact. The only thing I think it may be is someone I`ve deleted trying to contact be but I`ve removed all deleted contacts from my ignored list so why arn`t the chats showing up?
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Jul 16, 2010
Man do i need help???? i have search the last 24 hours for answers and nothing works. i tried the suggestions that i got right before posting and no answer.
just got the new 9700. i plugged it up and i am getting this message "usb charging current is not sufficient. verify that your handheld is connected to a powered usb charging source and that the proper usb driver is installed".
i have unistalled and re installed DM using the cd that came with it. i checked mass storage is on. i have done battery pulls etc. am using windows 7 and my usb is 2.0.
my old bold 9000, works fine. DM recognizes it, i can back up my stuff. i just need to restore that info on my new BB9700 and its just not happened.
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Jul 3, 2010
So you know normally you will get a message when your battery is low that says "Battery too low for radio use" and the radio comes off. Well twice that stopped happening. Battery was low but instead of getting the message, my phone just cuts off like if the battery is dead. Any explanation as to why this is happening? It happened two out of two times.
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Jan 8, 2010
Something happened and now every new message that comes into my gmail bb account doesn't have a red * on the icon on home screen. Its as if the message application was already opened but the message is still unread. Anyone know anything about this.
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Feb 23, 2010
Odd glitch on the 9700. It's one thing that drives me nuts because the OS interface is placing an SMS notifier saying I have a new one, I see that I have one new message, I hover over the SMS icon on the home screen and it has a prefix (1). I deleted ALL sms msgs and it's still telling me I have one. What do I do? This happened after I did a backup and restore. Maybe because I had an unread SMS before restoring data from my old 8330?
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Aug 18, 2010
New user, long-time lurker here. Until today it wasn't bugging me too much, but now it does. If I send out a plain MMS picture with a subject and the receiver sends back sole text, well, there is no other way to describe it, but either the text never appears or it disappears within second and I can never read it.
Anybody knows how to rectify that. I searched but didn't find the proper answer. Oh, I am on Rogers btw.
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Feb 9, 2010
Randomly, my bold restarted by itself (hasn't done this once since I upgraded the OS 3 months ago). Ever since it restarted, it's had the unread message icon saying I have 4 unread messages. I went to every folder and marked all prior unopened and checked to makesure nothing was unread. The icon wouldn't go away, it even stayed with the read star. Overnight, I got 6 new emails, so it told me I had 10 unread messages. I deleted the 6 new ones, and the icon is still there with the read star saying I have 10 unread now
Any ideas? I pulled the battery already twice and nothing
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Jul 8, 2010
Does anyone know why bbm has an occasional delay in message deliveries, sometimes for hours at a time? Phone is in 3G coverage area with full coverage.
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Jun 2, 2010
Please could you help. I recently upgraded to a blackberry bold 9700.Since doing this, I have been experiencing problems accessing my BBM message history. On my old Blackberry curve, I could see all my bbm message history and I had a 1GB media card. Now I have a 2 GB media card, and when I ask for the history to be saved on the media card, it wipes all the history., If I set it to save on the device memory, then it saves the message for 2 days, then deletes it. Please could you tell me what to do in order to resolve this issue? I have tried battery pulls, deleting applications that I do not use, deleting all emails, deleting all sms. My current device memory is 95% free. I cannot work out what is goin gon and am desperate to be able to save my message history.
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