IPhone 4 :: ITunes Said That It Failed To Update
Jun 28, 2014
I tried to update my iPhone 4 (on ethernet internet) and iTunes said that it failed to update.
I tried to turn on/restart my phone, but all that comes up is a "connect to itunes" image message.. I have my phone plugged in but iTunes is not registering it..Â
what do i do??
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Apr 6, 2012
I applied the latest update to my phone and it failed.iTunes suggested that I restore the device.The restore operation failed as well.Now my iPhone is no longer detected iTunes.It does not appear as a removeable drive or camera to Windows.Online troubleshooting failed to help.The only reaction that I observed is that Windows informes me that I had connected a high speed device to a slow (USB 1.0) port and suggested connecting it to another port.Next I am going to take it to the AT&T store where I got it and see if they can help.
Info:
iPhone 3GS, Windows XP
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May 7, 2012
Iphone 4s failed during update now shows itunes logo and usb connection
Info:
iPhone 4S, Windows 7
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May 7, 2012
Just downloaded the update 5.1.1 and tried to install it. But the install failed and now my iphone 4 is frozen with the itunes logo and the usb logo. What should I do?
Info:
iPhone 4, iOS 5.1
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May 22, 2012
So I haven't been able to update my iphone, I get a 3194 error after loading the ipsw file. When I run a diagnostic I get a Secure link to iTunes Store failed error, which I think causes the problem. I have tried the netsh winsock reset fix, and still no results, as well as looking for LSP conflict.
Detailed Description ......
The network connection could not be established.
Last successful iTunes Store access was 2012-05-22 16:54:25.
Info:
iPhone 3GS
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Mar 15, 2012
Before updated to iOS 5.1 and iTunes 10.6, there was no problem for iTunes to detect my phone in order to perform wifi sync, but after updated to the latest firmware for both platforms, the issue occured. iTunes couldn't detect my iPhone even though both were under same wifi network. I ever sync via wifi before, so I've done those settings. Now when the issue occur, I need to reboot the iPhone, then it works again. The issue happened each day. Very frustrating and unreliable and inconsistance. My Mac iTunes has no problem to detect the iPad2 (OS 5.0). The problem only happen to my iPhone (OS 5.1). No such thing happen before during OS 5.0.
Info:
MacBookPro, Mac OS X (10.7.2)
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May 28, 2012
I was trying to sync my iPhone 3GS when I was prompted to upgrade it. I went ahead and clicked yes to upgrade it. I left the computer and whe I returned about an hour later it asked me to enter my passcode so I did. Then it did its thing for about 30 minutes before telling me there was an unkwown error while upgrading it. During that time the screen on the iphone switched to the image of the usb cord with an arrow poining at the iTunes logo. I restarted my computer and disconnected and reconnected my iphone and now iTunes won't even read it and my iPhone won't do anything other than display that same image of the usb cord and iTunes logo. I'm totally frustrated here. Help! I'm running Windows 7 64 bit, iTunes version 10.6.1.7. I know the cable is fine because it reads my iPhone 4S just fine. I tried restarting and relaunching iTunes and I've also tried holding the power button and home button down for 10 seconds and nothing on the phone's end.
Info:
iTunes, Windows Vista
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May 8, 2012
I just downloaded some new software for the phone, the software update failed and then my phone was stuck telling me to connect to Itunes. I tried holding down the home and power button to get the dfu mode for restore, I've done this a few times now, it goes black after doing it and then goes back to the connect to itunes screen when I do it again. My computer is recognising the phone as it makes a noise when I plug it in however Itunes is not picking up the phone.
Info:iPhone 4S, iOS 5.1
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May 22, 2012
I just bought an iPhone 4S. I tried to sync all my favorite apps from iTunes to my new iPhone 4S i just bought. But I don't know what happen that some of apps successfully sync to iPhone 4S and some of the app said "failed to install" on my iPhone screen.
Info:
iPhone 4S, iOS 5.0.1
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Jun 15, 2012
I have an unlocked iPhone3GS that I used in Thailand for 2 years with a Thai SIM card. Now I am back in the USA and I got a AT&T SIM card without a contract. I wanted to update to the newer version of iOS so I contacted AT&T and had them do an authorized iPhone unlock. I backed up my iPhone and then restored it in iTunes. After restarting the phone iTunes told me there was no SIM card installed in the device. I've taken the AT&T SIM card out and put it back in but nothing changes.
Info:
iPhone 3GS
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Apr 28, 2012
I have been having a problem syncing my iphone 4s with my desktop mac. I have downloaded the latest version of itunes. I had no problems syncing before and this is the first time I am encountering this. Error message reads, "The iPhone could not be synced because the sync session failed to start."
Info:
iPhone 4S, iOS 5.1
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Jul 5, 2012
The iTunes data on the computer my iPhone was firstly connected and configurated with has been deleted. I was looking for an opportunity to update my iPhone to the newest iOS software (since it was on 5.0) without erasing all the data saved on my mobile. But that time I did not know that all data will be erased when upgrading a device a complete version (like from 3.0 to 4.0 or 4.0 to 5.0) and then it happened. Several hundred business contacts of mine has been erased and cannot be reset. All functions except the phone/message contacts are unimportant now. MOST IMPORTANT: I connected my iPhone with a new MacBook, updated iTunes to 10.6.3 (current version) and synced my mobile with it. Data will be erased if updating on an unknown computer (for iOS device) where no data which are on my iPhone are saved. Unfortunately, the instructions at iTunes Support were helpless because during the important backup for resetting all datas has been interrupted with the following window: Backup not possible , There are not enough space on the iPhone left to finish the backup.
It has never continued and since then all data has been erased. I would be incredibly glad if anybody could give me at least a tip to do something.
Info:
iPhone 4, iOS 5.1.1
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May 3, 2012
I know there are other software that may help to retrive the data but it doesn't work with encrypted backup.Now i have the password, i have the encrypted backup (failed to recover in itunes).What can i do? is it possible to remove the password from the encrypted backup provided that i have the password?
Info:
iPhone 4, iOS 5.1
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Mar 25, 2012
i have tried EVERYTHING to fix this problem. i downloaded tiny umbrella, i added permissions in the firewall,i installed the latest itunes, i added and removed lines from my hosts file, and it still just gives me unknown error 3194 when updating my phone and secure link to itunes store failed when running diagnostics. i have two rules in my firewall at this point and i'm pretty sure apple could steal just about anything off of my computer by now with all the access ive given it. i run as administrator, no cigar. same problem. i've re-started my computer al of 12 times now and still not working. here's what the diagnostics is giving me:
Microsoft Windows 7 x64 Ultimate Edition Service Pack 1 (Build 7601)
LENOVO 4186
iTunes 10.6.0.40
QuickTime 7.7.1
[code]....
it says itunes is not enabled on fire wall but i beg to differ. like i mentioned earlier: two rules have been created to allow it.it says "network connection timed out" then says "Last successful iTunes Store access was 2012-03-25 11:56:05." thats only a minute before the diagnostics test. dunno if that means anything to you guys, but to me it means itunes has fallen off the rocker.
p.s. running windows 7
Info:
iPhone 3GS, iOS 5.0.1
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Aug 21, 2014
I bought an unlocked iPhone 5 today. I inserted my sim card, and the phone didn't ask me for the pin, nor did it change its network status to anything else but "searching". For several hours I waited, restarted the phone, toggled plane mode on and off, and tried a few other things I read up on on the internet. None of them worked, the network status still said "searching". So, I decided to try and update the device OS, from iOS 6 to 7.1.2. At first, I tried doing this OTA, so from within the iPhone`s settings. It downloaded the software for about 10 minutes or so, only to after a while, emerge with a message saying that the update failed. This happened several times. I then read a few other posts online, and was recommended to update the device via iTunes. So, I tried this, where, again, it downloaded the software, did some other things such as extracting the software, and then, somewhere in the process, a message popped up on iTunes saying the update had failed. The phone is now still in update mode however, with only the Apple-Logo being displayed on the phone, along with a half-full status bar. Â
What should I do? Should I hard restart the phone? Will this brick it, or is it already bricked? And how can I get it to find a network?
Info:
iPhone 5, iOS 6
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Mar 14, 2012
I just updated my phone with the new release and it is stuck on the connect to itunes screen... any ideas... I have tryed the steps about reboot ing my pc ect... nothing works!
Info:
iPhone 4S, Windows7
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May 7, 2012
So about 20 minutes ago I connected my iPhone to my computer and iTunes prompted me to update it. I accepted, but as it was applying the updates some type of error popped up. Long story short, it failed to update and now when I turn on my phone it's frozen with the screen showing the USB cord & iTunes icons. I've tried: -Shutting it down by holding the sleep/power button-Shutting it down by holding the Home + sleep/power button-All of my USB ports on my computer-Reinstalling iTunes As soon as I turn it on, it briefly shows the Apple icon then it goes back to the same screen with the iTunes/USB icons. When I connect it to my computer it makes the connection sound but it won't register on iTunes.
Info:
iPhone 4S
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May 13, 2012
I've tried to update both my iphone 4 and 4s both of which was unsuccessful, now all I have on my phones screens are the itunes logo and the usb as if it wants me to attached to itunes! when i do neither of the phones will show up on the itunes screen on my computer ! as if it wont recognise them, went into the apple store in town they want to charge me 5 pounds to sort it which i think is a joke since both phones were fine before this update !
Info:iPhone 4S
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May 26, 2012
i tried to update my iphone and it gave an unknown error message with code (1015) which rendered the phone useless unless i restore. then i tried restoring it but gave the same error message after its almost done. please help me on how to restore my iphone even if its without the update.
Info:
iPhone 3G, iOS 4
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Jun 5, 2012
failed to activate 3gs after update
Info:
iPhone 3GS, iOS 5.1
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Dec 12, 2014
how can i reboot my iphone after new update failed?
Info:
iPhone 5c, iOS 8.1
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Mar 30, 2012
I recently updated iTunes. The update went smoothly, but immediately after the update iTunes no longer shows my iPhone4. The diagnostics show that everything is okay with exception of the no iPhone connected error. I've run through all of the Apple helps but nothing has fixed the problem. The same problem occurs on other user profiles on the same computer. The computer is a 64-bit Windows 7 machine. Windows 7 shows the iPhone and I can access it as a camera or drive. I've re-installed the phone USB driver but still no go. I can plug my phone into another computer and the sync works fine.
Info:
iPhone 4, iOS 5.1
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Sep 3, 2014
I have tried syncing my phone to my computer before but it deleted any song and playlist that wasn't in the iTunes on my computer. I sometimes will buy a song on my phone and I don't want to have to look up every song I have bought on my phone to go through and download it on my computer. Also I would like to not have to recreate playlist on my computer.
Info:
iPhone 5, iOS 7.1.2
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Nov 12, 2010
a couple of days ago I tried to do an update on my W995a via the SEUS program (latest version used, downloaded the day I did the update), It got to about 90% then stopped and stayed at 90% for about 2 - 4 minutes then it came up with Update Failed, I've retried the process a few times and all have failed, I've used the repair feature in the PC Suite program to try to fix the phone but it fails about about 90% as well, I had no issues or software glitches with the phone before attempting the Update. The phone now will not load the OS but instead just sits there with the keypad lights on. Is there a solution to this problem? As this is my main phone and the SEUS program has broken it.
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Aug 11, 2010
Just went to update my iphone 4 (32gb) from 4.0.1 to 4.0.2 to be greeted yet again with 'update failed, unknown error' followed by iphone in recovery mode.Now, my 3GS did this on 4.0 and 4.0.1, my 4 has done this on 4.0.1 and now 4.0.2.
I dont mind, I have backups but I also have 16gb+ of audio. What is going on? is this something with my laptop or a fault with ios4 updates? Im running latest, 32 bit version of itunes on windows 7.I've tried restoring and updating twice now unsuccesfully.
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Mar 17, 2012
So, after I updated to ios 5.1 my iPhone 4 has some problems I never kinda seen before. I own it for more than a year . While at home or any other area, good signal,has a bumper, while speaking with friends I get the Called failed problem. Tried reset network settings, even I restored the firmware ... same . Happens a few times a day..
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May 13, 2012
I recently tried to update the software on my iphone 4s through itunes, it appeared to be almost complete when I got an error message saying the update had failed. Now my phone will only load up to the screen saying I have to connect to itunes (pic of a USB pointing to the itunes logo), problem is that now itunes doesn't recognise the phone at all. I have tried all the troubleshooting ideas for itunes not recognising the phone but nothing has worked - USB connection is fine, have reinstalled itunes, apple mobile device program is working properly.. When connecting or disconnecting by plug the computer recognises it (makes the noise to say something's been plugged in/unplugged) however the phone doesn't show up in Computer either. Clearly I need to restore the phone but with itunes not recognising it?
Info:
iPhone 4S, iOS 5.1.1
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May 19, 2012
I just bought my iphon last night & tried doing it`s first update this morning. I got an error message that the update failed & now my iphone only shows a pic of a usb cable with an arrow pointing to the itunes logo.I already tried holding down the on off buton & the home button like the instructions say. Problem is that when the instructions say I should be at the part where itunes is again recognizing my iphone, my itune is not recognizing my iphone. So I am stuck. I follow the instrustions, but the resluts are different, so I can`t continue to the next step. Very frustrated, as the nearest Apple store is over an hour`s drive away.
Info:
iPhone 4S
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Jun 9, 2012
software update failed how do I save the pictures that are on the phone?
Info:
iPhone 4, iOS 5.1.1, failed during update
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Apr 13, 2012
I tried to update my iPhone software (after successfully backing up to iCloud, and then successfully updating iTunes software) but got a 1604 error message. The phone is stuck in recovery mode, and all attempts to restore the phone have resulted in failure. I keep getting the same error message. Basically, the phone never gets past "preparing to restore." I am linking my iPhone 4 to a PC Windows XP Professional, with up-to-date software. This is the third time I've tried (and failed) to update the iPhone software, though the other two times I was able to restore. This time nothing seems to be working.
Info:
iPhone 4, iOS 5.0.1
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Dec 12, 2014
I tried to update my iPhone 6 to the latest iOS 8.1.2 via lightning cable, but it failed for some reason because of an unknown error (17).
Now my iPhone won't update, restore or reset to factory settings... it is stuck in restore mode with the iTunes logo and cable showing on the screen.Â
Here is the log:Â
2014-12-12 15:23:56.000 iTunes[1205:707]: restore library built Sep 12 2014 at 18:50:34
2014-12-12 15:23:56.000 iTunes[1205:707]: iTunes: iTunes 12.0.1.26
2014-12-12 15:23:56.000 iTunes[1205:707]: iTunes: Software payload version: 12B440
2014-12-12 15:23:56.000 iTunes[1205:707]: iTunes: Using MobileRestore state machine
[15:24:27.5597] Successfully applied power assertion
[Code] .....
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