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Aug 14, 2015

I have a Z3 Dual and have smashed the main display. I want to delete all data before sending for repair however the screen is not responding at all.
 
I have gone through the steps here - [URL] .... however i am unable to switch the phone off completelly - only a soft restart using the power and volume up key - the phone then restarts before i can go to step 4 where i connect the usb holding the volume down button. By that time the phone has restarted.
 
Allowing the phone to completely run out of battery is not an option as the above requires at least 80% battery even when plugged in.

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