Xperia X10 :: SBE Repair: Unacceptably Bad Service

I am (was) the owner of a Xperia X10. Unfortunately in late 2010 I had the common fault of the phone not charging. So I sent of my phone to get repaired at the Sony Ericsson accredited repair center, SBE. About a week after sending it of they said that the damage was covered by the warranty and that they would send me a brand new replacement X10. However, when I got the phone back the memory card was missing. When I rung up to enquire about it's whereabouts they had no idea where it was and refused to replace it, even though on the form I sent with the phone I declared I had sent the memory card. Obviously I was angry, since was there was literally nothing I could do about it. I got over that. However, about a month ago the exact same fault occoured. Since I knew the damage was covered by warranty and the chances were that a I would receive a new phone I was all to keen to send it off to SBE. With the knowledge than my memory card had been lost last time I used SBE I was extra careful to only send items which could have attributed to the fault. These included the phone itself, the battery and the charger. After about 2 weeks of it being away (I posted it on next day special delivery) they finally got back to me with the news that the fault wasn't covered by the warranty. Clearly I was pretty angry, so I phoned orange, who advised me to have it sent back and then take it in to them to have a look at. £10.00 later and my phone was sent back to me... missing the charger. I was fuming! And once again, because I had no proof that I had sent it they refused to help me in any way shape or form.So, if you break your Sony Ericsson, please, think before you send it of to SBE. Read around, I'm not the only one who's had a bad experience with SBE. I can't believe they are still accredited by Sony Ericcson.