Xperia Ray :: Regarding SE Product And Service
Nov 5, 2012
Xperia ST18i, ray is getting overheated and there is battery problem and many other complaints.They changed the " Motherboard and Resoftwared " it. but now there is more problems than that.The Memory card is not reading, screen cannot be unlocked, takes minimum 8 hours for full charging, status switch is showing wrong battery charge percentage, the status led is not working properly, range problem, etc.
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Mar 8, 2011
I just purchased 'Xperia X10 mini pro" and I have to admit that this phone is realy amazing.I'm trying to update it with "SonyEricsson Update Service" and I'm following every single steps, but in "Connect" section, when I have to hold back key and connect the cable to phone it shows me this error:
"Failed to detect product"
The product could not be identified.
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Sep 30, 2010
the service goes out all of a sudden, and i have to switch the phone off and on agin to regain service. this happens in areas where i normally have good service
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Feb 17, 2010
Are the phones sold with product codes that are given to certain carriers and resellers? Or are phones with different product codes physically different in some way?And what is with the E72-1, E72-2, E72-3 nomenclature? Is that region specific?
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Feb 18, 2010
I bought a Nokia N95 8GB very recently in Jan'10. I bought it with so much of confidence that I'm making a worthy purchase. But my happiness didn't last long:Last weekend, the display stopped working for apparently no reason. When I took it to the service center, they told me that the LCD display is cracked and had to be replaced.
They also told me that this is not covered by warranty. Under normal circumstances, I would have agreed to this. But in this case, I had never once dropped the phone down or put it under any heavy weight to cause the display to crack as it appears (the phone is in fact free of any scratch or dent). In fact, I have been continuously using the phone with the pouch that was given with the phone. Moreover, its been just a month since I bought it.
What is most concerning is the kind of responses and info. that I got to hear from the person at the Nokia service centre:
1) He hinted that this is an outdated, discontinued model.
2) The phone sales should have stopped nearly 8 months ago. He was surprised that I bought just last month.
3) He hinted that its a failure model that Nokia might now be offloading in the market for cheaper price (vendors buy this model, strip the brand and sell it at far lower prices).
The way he went about the whole affair was 'Oh, this issue? OK, I know about this. But its a display breakage. I don't care and I will charge as per the book. I'm sorry that you bought this phone.'I was completely taken aback by such attitude and information. I was made to feel that I have been somehow duped to buy this model.
This was also confirmed when the vendor from whom I bought the phone showed surprise that I could have bought this phone last month. Because the model is no longer sold in the store. It's only available in the vendor's website at nearly 50% discount.I'm shocked that a phone that I bought so recently as one month back, would not work. What's more shocking is the kind of replies that I have hear from the Nokia Service Center itself.
I have tried seeking some valid, relevant answers from the Nokia customer care centre as well as from the AskNokia forum. What I have been receiving so far are standard template-based emails and responses. Such responses don't seem to be taking cognizance of what's being told in their own service centers.
My questions are:
1) Was I wrong in selecting this model? Is it a model that has such troubles as hinted by the service centre?
2) Why would the LCD display crack like this without any physical damage done to them? I have seen phones which have been dropped quite often and still work well without such damages.
3) Given the sentiment about this model, what is the guarantee that if I change the display, it will not crack again for unknown reasons?
4) Which is the right redress forum in Nokia which can provide a more sensible, relevant reply?
I'm sorry that my first post in Nokia had to be of such a bad experience - I was a consistent user of Sony Ericcsson mobile phones. Though I didn't have any major complaints with their handsets, I really liked the N95 8GB and made a switch to Nokia.It's needless to say that this experience has left a bitter taste.
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Oct 14, 2010
my phone keeps saying no service why is this?
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Feb 1, 2010
As the owner of an E72 for the past couple of weeks, I want to record how delighted I am with the quality of the product. I read a lot of the comments on this site before deciding that, despite the negativity from a small number of users, Nokia had a winner on their hands, despite a few possible minor initial technical glitches.
All I can say is from my initial experience, what a fabulous machine in terms of build quality and performance. No problems - everything works as it is supposed too. Call quality is excellent. The email service is lightning fast. Messages reach my phone before they land on my MAC. Did you doubting Thomas's not have faith in Nokia resolving an apparent few minor technical glitches in a superb new product ?
If you want to experience a poor performance try a Blackberry (and enjoy premium email costs in the process), or an IPhone (and pay premium costs for the Applications included in the E72 like Office document/Scanner/PDF/ZIP etc). Recognize a quality product and have faith in Nokia to resolve any outstanding issues.
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Feb 8, 2010
I've had my E72-2 for a few months and I am quite satisfied with it. I thought that I would check if there was an update for it.I typed in *#0000# and this is what was displayed.Then I typed the Product code as found under the battery 0591928110914c into the Nokia web page where you can find out if there ia an update available.This is what I get.--That is not a valid product code. Please check your product code and type it again. For example, most codes begin '05xxxxx'
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Apr 6, 2010
I am extremely annoyed and disappointed bu nokia's lack of professionalism, i have Nokia 5800 with product code 0575378 which is unlocked phone, but there is no software updates for me since last two ocassions, i did not receive nokia software updates of V31 or V40 yet.
I am so much frustrated that my friends can use kinetic scrolling etc things but i am denied all the features because nokia didn't released updates for my product code.I am requesting nokia please release firmware updates for nokia 5800 XM with product 0575378 at earliest.
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Jul 15, 2010
Does anybody know if v22 n97 is available for product code 0585162 (UK Orange)?
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Apr 2, 2010
Not been able to find proper product support on the Nokia site, just "usually asked questions, manuals and client discussions". Any suggestions on how to get a Nokia person to answer questions to a client instead of clients having to search for other clients possibly knowing what to do? It would be much easier than to turn in the phone on a guarantee "repair?". Many issues; during first 6 months already several software updates, phone memory constantly full, blue tooth does not work properly with PC, ...
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May 28, 2010
Is there any possibility that two different Nokia devices have the same product code? i.e. 0586764 RM 529? If this occurs would that be illegal?
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Jun 3, 2012
I wamt to change my battery and the charger - how do I know or check if its the original Product of RIM ?
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Apr 21, 2012
annot get iphone 4 to link to xm skydock product. I have reset all settings, rebooted iphone, redone default settings, cleaned terminals, and it still cannot connect to skydock, my friends iphone 3 works flawlessly. Im assuming this is an apple operating system problem ios5.1. I have done everything i can do, i am very disappointed that apple wishes to charge to speak to a representative when it is their crappy software that doesnt work. Not impressed!
Info:
iPhone 4, iOS 5.1
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Apr 23, 2012
I bought the iPhone4S and AppleCare protection plan with Sprint when it came out in October. A little under a month ago, my phone was stolen while I was downtown and I purchased another iPhone through Sprint. They told me to contact Apple to see about getting my AppleCare plan transferred to the new product. I've searched around and called but the automated system is not doing too much to help me find my answer. I want to switch the plan to my new phone, since I am no longer in possession of my old phone and I don't really want anyone else to be able to gain anything more at my expense.
Info:
iPhone 4S
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Mar 9, 2014
having a werid on , everytime i try to use data or even make a call its saying i have to turn off airplane mode. airplane mode is not on , i even tried switching it on and swtiching it off again . i can use wifi and everything else seems to be working . just the mobile data and mobile networks.
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May 1, 2011
My wife and I both have X10's on the same network. When there is no service, I get a notification show in the box but my wifes phone simply states "no service" and she does not get a notification.
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Jul 1, 2012
I'm on o2 uk, I have an xperia Ray with a new sim. My phone constanly loses signal yet when i search or start using the phone even when I haven't moved from where I've been standing or sat for the last hour or so the phone suddenly jumps to 2 or 3 bars on the signal icon! How can that be if I'm stationary it goes from nothing to 2 or 3 bars?? Also my family who are on the same network but have iphones & blackberry don't have this problem, always have strong signals as we live in a good signal strength area but I'm the only one who can't get a signal. If I go to work other people can use their phones-also on o2 but I get nothing! I get texts hours & days after they're sent to me, calls get sent to voicemail as I have no service, o2 sent me a new phone so it's not the phone, it's a new sim, I've tried going on gsm only, rebooting, turning off the radio etc etc but I'm no better off, I'm at my witts end & ready to switch to another brand phone.
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Jan 25, 2010
anyone know when will the asian product codes get the FW update?hopefully the bugs are ironed out specially the space bar and the BT connectivity problems, keeps bugging me out!
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Jan 18, 2010
I have got a E72-1 with 0593874 product code. I can't find any info on nokia website about updates. Is my phone not supported?
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May 28, 2010
Can anybody tell me what the product code 0581922 stands for? Additionally I would like to know if the product code only give details on e.g. the phone color, country, provider, or also on the "revision" of the phone? Everything I have found upon now gives me the impression that it product code does not imply an information on the hardware revision of my phone.
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Jul 15, 2010
I am just about to get another Nokia N97. If the product code I changed and I upgrade to v22 does the internet / MMS reconfigure. I am use to WM devices which have wizards but was never brave enough when I had my last Nokia N97 3 uk is still stuck at v20 which was ok last time I had it but I will be updating to v22 as the handset didn't cost me that much and I've got another handset for my contract. Also is it worth leaving the handset on the changed product code or is it better changing back to 3uk product code once upgraded and then do the same when v30 comes out. Cant wait to get back tinkering it became a hobby and I've had enough of android at present so I've come back to the phone I liked a lot.
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Apr 3, 2010
Can someone please tell me what does this product code mean and why is it a hindrance in updating my firmware because everyone says that there is no update for this product code yet.
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Feb 1, 2010
I notice that V21 has been release today, but when I put my product code (0585162) into the Nokia software updater on the website:
http://www.nokia.co.uk/support/download-software/device-software-update/can-i-update
It says that V20 is the latest firmware. Does anyone know when V21 frimware will be available for the above model number. Also as an after-thought, If I run the NSU software and connect my phone, is there a chance that V21 will be available.
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Dec 27, 2012
which languages does the following product code(s) contains?059J2B8059J2B9
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Jul 2, 2010
Firstly, My IPhone has only dropped its connection once and the rest of the time it has worked fine so I have no complaint about the phones performance. There are people having problem though and I hope I do not get them in the future. It seems to me Apple should have not released a flawed product. The bars are displayed incorrectly and many people are having connection issues which is hardware issue with the antenna.
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Jan 20, 2010
I just tried to debrand my nokia 5130 (rm-496, v6.65) from rogers with NSS and NSU.but the product code i used was t-mobile and i did not know. Now my phone is tmobile branded (rm-496, v.6.68) rogers phone.Is there anyway to debrand it? In fact, just reverting it back to rogers (v6.65) would make me extremely happy.Could any shed some light on this giant mess i got myself into?
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Mar 25, 2012
does apple car if you jailbreak their product? could i go to the apple store and get a new one because my doesn't work because of the jailbreak?
Info:
iPhone 4, iOS 5.1
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Apr 5, 2012
How to find the product's date of purchase?
Info:
MacBook Pro, Mac OS X (10.6.8)
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May 22, 2012
How long does 'product replacement pending' take?
Info:
iPhone 4, iOS 5.1.1
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Dec 5, 2012
I live in india, my friend gave me nokia 701 but he purchased it from foreign may be quatar or something.It was working fine with 'belle fp1'. One day i updated it to 'belle fp2' over air after that it dont behave properly, i mean it hangs when i view installed apps in phone and camera only opens in portrait mode.so i took my phone to nokia care centre, technicians checked its imei no. in computer and said this mobile is from other country, so they will install its os again with different product code but they will charge for it.I have internet connection at home, how can i download and install suitable product code for my nokia 701.
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