HTC Wildfire S :: Custromer Service And The Repair Team?
Nov 23, 2011
Where do I begin here! This whole sorry thing started 3rd week of october. I noticed my HTC Wildfire S was having issues with the power on and off button (I thought it was a battery but somehow I managed to fix it) I did notice though that when I was making calls and doing just about anything? It was taking quite a bit of time to respond to any commands via touch and when I was making or receiving calls? The screen was turning Green. I thought something's not right here. I phoned Customer service who arranged for it to be picked up only to find a week later that it came back to me totally unrepaired. No letters inside the package or anything explaining why. I phoned again and also emailed the CEO of HTC to kick up a bit of a fuss. Got a call back from them agreeing that this wasn't right and they arranged a 2nd pick up and I was told this time it would be fixed (and each time too I was told to pack my charger and battery why I don't know) enter today when it has came back to me again with no repair notes no nothing and also this time they have not even returned my phone charger and battery to me and also looks as if they have damaged the battery holder part. What am I supposed to do here?
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Nov 30, 2011
I am (was) the owner of a Xperia X10. Unfortunately in late 2010 I had the common fault of the phone not charging. So I sent of my phone to get repaired at the Sony Ericsson accredited repair center, SBE. About a week after sending it of they said that the damage was covered by the warranty and that they would send me a brand new replacement X10. However, when I got the phone back the memory card was missing. When I rung up to enquire about it's whereabouts they had no idea where it was and refused to replace it, even though on the form I sent with the phone I declared I had sent the memory card. Obviously I was angry, since was there was literally nothing I could do about it. I got over that. However, about a month ago the exact same fault occoured. Since I knew the damage was covered by warranty and the chances were that a I would receive a new phone I was all to keen to send it off to SBE. With the knowledge than my memory card had been lost last time I used SBE I was extra careful to only send items which could have attributed to the fault. These included the phone itself, the battery and the charger. After about 2 weeks of it being away (I posted it on next day special delivery) they finally got back to me with the news that the fault wasn't covered by the warranty. Clearly I was pretty angry, so I phoned orange, who advised me to have it sent back and then take it in to them to have a look at. £10.00 later and my phone was sent back to me... missing the charger. I was fuming! And once again, because I had no proof that I had sent it they refused to help me in any way shape or form.So, if you break your Sony Ericsson, please, think before you send it of to SBE. Read around, I'm not the only one who's had a bad experience with SBE. I can't believe they are still accredited by Sony Ericcson.
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May 7, 2011
Are these 2 functions similar or different? repairing the phone only takes 4 minutes and according to pc companion this will replace my current software with new. While update service takes less than an hour and downloads a software that will also replace my current software? which of the two will probably fix the software issue that i'm having regarding SMS reception?
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Jun 1, 2012
I have an idea for an update to one of the built in IOS apps, and was just wondering how i would submit this to Apple.
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Feb 24, 2010
1) I placed an order for the Milestone only (no contract, $509) using an id that was registered in BC, then put a "shipping address" in for Ontario. This was Feb 18th, just for the phone.
2) after nothing showing up on my credit card, I picked a very common name, separated by a dot, @telus.com, and logged in. Sure 'nuff, it was a real account, and after putting the Milestone AND the media dock in my cart, I confirmed that the province was "Ontario", so I put the order through.
3) My credit card was charged for the amount of the first order, late in the day on the 20th, for an order placed on the 18th.
4) On Monday the 22nd, the charge for the first order was reversed, and the charge for the second order was shown on my online credit card statement.
4) On Wed the 24th, the second order was reversed.
So I'm wondering what reason they would have to cancel both the orders, and wondering I'm now "flagged" or something and now ineligible for teamwebstore discounts.Or maybe it's just that they're not fulfilling orders that don't include a plan?
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Nov 5, 2010
I can capture a pic using the camera but when i try to capture a video using the camcorder ...it just beeps and then nothing happens..nothing is recorded ...am i doing something wrong.
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Apr 12, 2011
I have a contract with T-Mobile that has 'unlimited internet access' and I have a Wildfire. I was hoping to use this to enable me to access the internet on a netbook and it seems like the Portable Wi-Fi Hotspot function would do the trick.However, when I tried this I get on to a T-Mobile page that is then asking me for more money and it seems that T-Mobile can detect that it is a different device than the phone trying to access the internet.
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Feb 26, 2010
Dear Nokia Messaging customer, The Nokia Messaging account you have been enjoying came as part of the purchase of your Nokia phone. According to our records, that phone has been transferred to another person. Your Nokia Messaging account has been deactivated. Your account is safe - it cannot be accessed by the new owner of your Nokia phone. In addition, you can sign up for a new Nokia Messaging account for use on another Nokia phone. Please visit the Nokia Messaging website (http://email.nokia.com/account) to see a list of Nokia phones that run with Nokia Messaging. We look forward to serving you again. Sincerely, Nokia Messaging team *** This email was generated automatically. Please do not reply to it.What records are you talking about Nokia. My E72 has not been transferred to another person.
So what gives you the right to arbitrarily decide that someones mobile has been transferred to another person and act by freezing my nokia messaging account. I have 2 nokias an E90 and now an E72. I have 3 sim cards a UK one and 2 UAE ones and I use them interchangeably. They are all mine, belonging to one person, so why have you judged that my E72 has moved to " another person". This is outrageous nokia.
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Jan 28, 2011
I wan to use my n8 to connect my pc via remote dekstop. I know that teamviewer has version for iphone and android.
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Feb 22, 2011
if anyone could guide me through creating a music playlist and sorting out music with the Htc Wildfire, just got it today... first Htc phone lol.
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May 9, 2010
vx8575 Messed with the fileBD and Boot loop and i had to emergency flash it!!! it was houdine flashed to metro pcs............. esn now is on zeros!!! took it to metropcs to houdini flash it again and for reprograming but major fail!!! Been searching everywhere but no luck only answer i can get is the new cdma workshop but thats too much money......... Any help or sulution will be well appreciated........
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Dec 10, 2011
My N8 sim card slot (those copper strip that detect the sim card) broken when I tried to take out my sim card. I send back to Nokia for repair but their answer is the phone can't be repair. Anyone can suggest me where can I send my phone for repair? I just used it for 1 month.
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Sep 30, 2010
the service goes out all of a sudden, and i have to switch the phone off and on agin to regain service. this happens in areas where i normally have good service
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Nov 15, 2011
When I'm opening Service Status from "Options and Status" I see the "Blackberry Internet Service" as "Not Connected" although I've Blackberry service and I'm successfully using IM, synchronize my E-Mails, and Browsing the internet without any WiFi connection.
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Oct 25, 2011
I've done the backup and then using the PC Companion to repair but somehow its going halfway only. It appear that they cannot repair it because of....i cant remember the thing. They give me the link to /support....i think it is somewhere here. Anybody knows where should go or how am I going to finish the repair?
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Jul 29, 2010
I had a boot-looping Chocolate 3, so then I emergency flashed it and did an MEID repair using tonycortes' method. I got everything working, but now MMS doesn't work. I tried copying the MMS server settings off of a known good phone of the same model and firmware version but still, failing to send every time.Anyone have any really good ideas as to how to get MMS working again? Still on VZW, not cross-carrier flashed or anything.
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Jun 29, 2012
Is there any way to repair the home key on the iphone 3 if some water dripped on it?
Info:
iPhone 3G
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Jul 4, 2012
How do I repair no sound on my I phone
Info:iPhone 4S, iOS 5.1.1
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Aug 17, 2012
I bought a Wildfire S a year ago. It was all good until a month ago, when the phone started restaring on its own. At first it used to restart once a day or so.. But of-late the frequency has increased, it keeps doing it every few hours. I tried solving the issue by hard reseting the phone. After which it was fine for a few days and now it has started again.
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Jul 20, 2012
my Bold 9700 has "broken" pixels in the texting field. Where can I get it repaired (it is out of warranty)
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Jan 28, 2011
i tried to replace the LCD screen myself but the connection on the motherboard just fell off. one shop said it cant be done and another said it would cost 50 for the part and labor.
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Sep 9, 2011
i recently purchased this x10 thinking i could repair it. It show's absolutely no signs of life. Plus it has a cracked front digitizer. First thing i did was buy an external battery charger and another battery thinking that might be it..but it wasn't. Next thing i did was buy the usb to phone chord to use the repair features provided by SE, but the computer does not read the phone at all. I've tried following the steps provided by the companion software but nothing. I even tried holding the back button while connecting it.
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May 29, 2012
I recently flashed my x8 with a custom rom and after rebooting my x8 got stuck on the "Sony Ericsson". I have tried more than 4 times with different PCs to repair the phone with PCC but anytime i try i get an error message shown below.I dont know why it has to be like this, because this is not my first time repairing my x8 and even though sometimes i do get an error message but when i try for the second time it works.My Phone is not "Dead" and i seriously need help. I was thinking, maybe this error is because of my internet connection or my pc, but that doesn't seem to be the case.
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Nov 26, 2010
I am having some major battery draining issues since patching to Android 2.1, which I have noticed many other users were experiencing too. I found, in another thread, that using the repair tool may solve the problem (it had worked for other users), so I figured I would try it. Unfortunately, the repair tool goes through a preparation process, and then fails. It says "the update of software has failed. Please consult a technician". And yes, I have mounted my phone properly before running the process - I am not technologically challenged.
What I would like to know is how can I correct this problem, if any others had experienced the same issue, and how they worked around it. I would prefer NOT to read all the the responses from people that have nothing better to do with their time than write hate-mail about this phone, and how you are going to go demand a refund.I just want to fix it so that my battery works for a couple/few days again, and I can run the repair tool to get my phone back to normal.
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Feb 26, 2015
i have a xperia z3 (D6653) which the switch sends me the message of the software update failed. That make sure your phone is connected to the computer and try again.
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Jan 16, 2010
I have an HTC Touch Diamond through Sprint. The camera randomly stopped working (just a black screen). Everything else works fine. I tried a hard reset and that didn't help.Is there anywhere I can get a repair estimate? I tried Sprint corporate and they couldn't do it.
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Mar 7, 2010
So i've had an iPhone since they came out way back in 07. I've always had the black one since you had an option of colors. Recently i began to wish my iPhone was white. What are my options? Buy a new one right? I use my iPhone on tmobile, so no upgrades for me, I would have to buy one outright. I plan on getting a new one when/if a new one comes out this summer. I did some googling and found you can buy just the back housing of the iPhone. So i bought it, and set it up.
You need 3 things...
White iPhone housing - White Back Cover Housing for Iphone 3G 8GB 16GB + Tray - eBay (item 320482593012 end time Apr-02-10 04:41:11 PDT)
White sim tray - White Back Cover Housing for Iphone 3G 8GB 16GB + Tray - eBay (item 320482593012 end time Apr-02-10 04:41:11 PDT)
White silent switch - New White Silent Mute Button Switch Key for iPhone 3G - eBay (item 370219826849 end time Mar-20-10 23:00:35 PDT)
I also bought an incipio feather case in white. I've never had a case on my iPhone bc i don't like how thick they make it feel(This is also why it looks like complete crap). We sell these at work, but not in this color, or at 5.99, LOL - NEW INCIPIO IPHONE 3G 3GS FEATHER CASE PROTECTOR WHITE - eBay (item 270526792030 end time Mar-02-10 05:50:15 PST)
I followed this tutorial step by step to take my iPhone apart
Rapid Repair - iPhone 3G Take-Apart-Guide Repair by RapidRepair
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Apr 28, 2010
I am starting this thread to gather knowledge together on repairing Samsung phones, for example, if a phone has a bad LCD, keypad bad, etc.
Please keep the following format to keep things organized
Model #:
Description of Problem:
Items/Tools Needed to Repair: Item1
Item2
Item3
Repair Process:
Other Possible Causes if Applicable:
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Aug 27, 2010
A few weeks back, my HTC Mytouch (Magic)'s headphone jack stopped working. I had called them up and had an RMA set up to have it fixed.In the box, I had included a typed note stating the problem, stating the phone is unlocked and that I would like it returned unlocked, and a simple request to remove dust from under the screen (since they would have the phone apart anyways)
Anyways, when I get the unit back, they changed motherboards (new IMEI number), re-locked the phone and didn't clean the dust out from under the screen. I called HTC support on Monday and explained how the phone was unlocked when sent in and because it is a different IMEI number than the one that I purchased, T-Mobile wouldn't supply the unlock code. The woman on the phone said it could take 48 hours for them to get back to me with the code.I called HTC and they said it could take up to 72 hours to get the code. Called yesterday. Was told that the guy had emailed the support team directly and I would have it by this morning. Called and they said it would take 7-14 days and it would be text-messaged to me. I'm really, really ****ed off. They didn't read the note I included and wrapped the phone in and they are taking forever to get the code to me. T-Mobile isn't any help because I had initially bought the phone and used it as a pre-paid. Closed the account there a few months back.
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May 1, 2012
my 4gs popped out of my shirt and fell in the sink of water. Just to make sure no further damage, i turned it off It is still under warranty though . Please any sugesstions regarding replacement
Info:
iPhone 4, iOS 5.0.1
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Jul 9, 2012
i bouht my bold 9900 7 months ago and for the 3rd time i have to repair it cause it shut down suddenly for no reason and doesnt start. I charge it, the red liht goes on then shut down. this is driving me crazy, wtf is the problem? most of the people i know who have the same phone have the same problem ,y u invented the phone if u know it doesnt work well? im switching to iphone, blackberry is full of **bleep**, u need 100 years to reach apple technology
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