Nokia Lumia :: MTP USB Device Failed?
Nov 11, 2012
I'm running Win7 64bit, I can't connect my Lumia 920 to my PC, it gets this error every time I plugged it in.I have unplugged all my other USB drives, and plugging into differnt USB ports, restrted computer few times, but still can't have it connect properly.USB Composite Device Ready to useMTP USB Device FailedWInUsb Device Ready to UseWinUsb Device Ready to
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Jan 31, 2010
When connected N97 via cable to pc ( windows 7 ) "N and cant see N97 in Pc suite. In mass storage mode work fine.
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Jan 4, 2010
I have been trying to connect my nokia n900 to my pc that runs windows 7. I am using usb cable that came with the phone. I get an error messege on the computer when using mass storage mode that says "failed to install device driver'. I downloaded PC suite and tried PC suite mode. I got an error message saying "your phone is in file transfer mode. quit file tranfer mode to proceed" how do I quit file transfer mode?
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Apr 28, 2014
Since the last windows update from this week windows cant detect my nexus 5. I tried everything. It keeps showing up like "Unknown USB Device (Device Descriptor Request Failed)" And i doesn't show up immediately when i plug in the phone. It takes like 10 seconds, then it shows that with a yellow triangle.
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Dec 15, 2012
Recently, there was an update to "Extras + info" under settings. While downloading and installing, my 920 reset. Now when I try and open "Extras + info", I get a "Resuming" message for a split second, then i'm thrown back to the "System" page. Is there any way to un-install, then re-install?
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Jan 31, 2010
When connected N97 via cable to pc ( windows 7 ) "N and cant see N97 in Pc suite. In mass storage mode work fine.
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Nov 27, 2012
For the the last 15 hours my 920 has been locked what ever i do i just can not reset the device can somebody
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Dec 20, 2012
Have a new 920 with airline boarding pass sent via SMS. When i click on the link, phone gives a message "this link can only be opened from a mobile device".
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May 27, 2010
I have a Nokia x6 16 gb..I had it for about a week in which time I added 14gb of music and the uk maps..All was working perfectly. However.... Last Saturday I decided to use the "comes with music" voucher that came with it..I selected the music I wanted and downloaded it and was told that I had to download the DRM software to play...I clicked yes and then waited and waited..it seemed my phone had frozen as ovi player would not transfer any music to it.. I unplugged it and tried to plug back in but got the dreaded "mtp device driver failed". I have tried everything I have read on these forums and the web including:- Deleting the folder in the private folder on the mass storage card. performing a hard reset on the phone (although my music was still on the card?) Deleting all of the nokia software and running the nokia cleaner and reinstalling... Doing the above but disabling Windows media player and reanabling it a later date still no joy.. I have windows 7 home premium 64 bit on my desktop so no options to reinstall WMP just disable. I have tried to plug it into my wifes' laptop which has windows 7 home premium 32 bit and I get the same message however her nokia 5800 works fine in her laptop..
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Mar 6, 2012
I had to pre-install my computer with windows 7. When I connect my nokia via USB it gives "device driver software was not successfully installed"; MTP USB device failed. I have tried contacting nokia and Microsoft in vain. I have windows media player the latest version installed as they asked me to if it is from nokia.
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May 9, 2012
Currently still unable to update device product cod: 059M539. I'm not alone a number of other users with same product code reporting this issue with same product code:Lumia 800 Update Thread (Bottom of page 14 and 15)It's a non-carrier varient (Sim free) so no operator to approve update.Nokias own website lists the update as available for this product code in the UK:Nokia Lumia Update Page But still unable to download for a long while now - This update has been out ages. No luck with e-mail support - They keep saying it depends on country/product code (Which I checked on the website!) and send stock replies which is frustrating. Please can we get a proper response on this or someone to check it out/diagnose the problem.I'm stuck on 1600.2475.7720.11414 and Nokias website says 1600.2487.8107.12070 should be available for my device. I've tried updating via Zune on PC and Windows Phone 7 connector on Mac but it always says its up-to-date despite the fact it clearly isn't.
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Jul 22, 2014
I've problem after downgrading my lumia 1320 from wp 8.1 dp to wp.8.0
The downgrade went successfully but Nokia Software Recovery tool doesn't read my phone anymore... I am running windows 8.1 as in the picture ....
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Jul 25, 2010
i hope i have this in the right section of the forum...i thought since i had a bb 9650, this would be the right place
ok, so i wanted to try to free up some memory space and delete some apps that i didn't need using desktop manager on my mac. i plug in the device, open desktop manager, click on the applications button, uncheck all the unnecessary apps (brickbreaker, asian languages, etc). when i go to proceed, i get a pop-up:
i can't seem to delete anything and i've checked online, but still no help. can someone help me out or guide me to where i may get some help?
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Nov 5, 2011
During the driver install, MTP USB device fails. Four of the five catagories work just fine, but this one fails every time. I am not the only person having this problem, but I can not find this issue on the support forum.
Do i send the phone back to USCellular? Do I send the phone back to Motorola? or is there a fix for this on Microsoft or Motorola?
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Jun 4, 2014
I bought a new iphone 4s and try to connect it to my laptop, device driver installation failed. Previously i was having one ipone 4s which i gave it to my brother and now try to add the photos from the itunes. but i couldn't able to connect with laptop or the itunes at all.
Info:
iPhone 4S, iOS 7.1.1
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Aug 8, 2014
I tried resetting my phone back to 8.0 so I could have the Cyan firmware installed on my 1020 along with 8.1 Update 1, however the program won't recognise the device:
The Software Updater for Retail says the exact same thing too.
How to rectify this? Or if not, any ETA on when the Cyan update can be expected to be available for Dev Preview users? I have a 930 as my daily driver now but, as an amateur photographer and filmmaker the 1020 is still a highly useful device for me.
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Sep 15, 2010
Some time ago my Blackberry Storm was automatically updated from V4.7 to V5. the following day I found that I was unable to forward any text messages. I contacted Vodafone and they informed me that was correct Blackberry had changed it's firmware. This seems ridiculous to me but anyone confirm this for me. I would like to keep the phone up to date, but ended up putting V4.7 back on the system.
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Oct 24, 2012
MTP USB Device Failed and i have no axses to my phone at all threw my computer i have even uninstalled and reinstalled no go i even tried the older motocast it wont even work now someone please help how do i fix it? ever since the update i have this issue now and i cant fix it no matter what i do. now i cant even putmy music on my phone or pictures nothing.
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Jul 15, 2012
Device Manager of 6630 failed to update/synchronise .Server not responding is my feedback I recieved.I have everything correct in my profile settings.
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Jul 5, 2012
The iTunes data on the computer my iPhone was firstly connected and configurated with has been deleted. I was looking for an opportunity to update my iPhone to the newest iOS software (since it was on 5.0) without erasing all the data saved on my mobile. But that time I did not know that all data will be erased when upgrading a device a complete version (like from 3.0 to 4.0 or 4.0 to 5.0) and then it happened. Several hundred business contacts of mine has been erased and cannot be reset. All functions except the phone/message contacts are unimportant now. MOST IMPORTANT: I connected my iPhone with a new MacBook, updated iTunes to 10.6.3 (current version) and synced my mobile with it. Data will be erased if updating on an unknown computer (for iOS device) where no data which are on my iPhone are saved. Unfortunately, the instructions at iTunes Support were helpless because during the important backup for resetting all datas has been interrupted with the following window: Backup not possible , There are not enough space on the iPhone left to finish the backup.
It has never continued and since then all data has been erased. I would be incredibly glad if anybody could give me at least a tip to do something.
Info:
iPhone 4, iOS 5.1.1
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Sep 19, 2011
I am having problems with setting up my email account on my BlackBerry Torch 9800. Tried downgrading the os or even upgrading I still cannot setup the email. Every time I try intergrating my email it says "Device change failed.
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Oct 26, 2014
My 4 month old Xperia Z2 has always worked fine until today. It was connected to my Mac computer, and I was asked to update Sony bridge for MAC. After about 10 mins it said Update Failed on the computer. I disconnected the phone, but now the phone wont turn on - all I get is an error message saying "Software update failed, make sure that your phone is connected to the computer and try again"
However when I connect it, the device isnt recognised.
I cant switch the phone off or on, all thats happening is a continuous loop of red light and then the error message (it's on charge at the moment)....
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Aug 6, 2015
A friend gave me his nexus 5 because it have a problem, one day the phone was stuck on boot screen (the flying balls of lollipop) and to add difficulty (can't be easy right?) windows doesn't recognize the phone but it recognize my nexus 5 with the same cable on the same usb port....
I get a "Device Descriptor Request Failed"(the usb port on the nexus seems to be ok) but my nexus get none ... Is it a hardware issue ? I heard that there is issues with nexus 5's motherboard...
I can enter the fastboot and recovery but after a wipe, still stuck..... Not rooted and booloader locked....
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May 14, 2012
got message "iphone configuration utility failed locate apple mobile device support". Deinstalled everything and installed brand new itunes and config utility but error is staying. Found a solution thats about copying some dll's from 2010 - but still no success. Have spend half a day only to start a program Operating system is win7 32-bit I want to create some config files for my iphone, i don't even need direct device access on my Laptop.
Info:
iPhone 3GS, Windows7, utility 3.5
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Apr 1, 2012
Am trying to update my bb but when the module is been download, it always stop on the way. The report is "An error has occur when dowloading software for your device.lease, check your internet connection or try later, if the problem persist". I have a very good working internet connection. I have tried everything posible but still having the same. The whole module to download is 821 and the module already downloaded is 710.
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Aug 8, 2015
My lumia 1320 has developed a strange problem. first candy crush was not being downloaded. after that many other apps joined the list. now i installed windows insider but the update goes upto 98% and then shows some problem.
Software reinstalling has the same seen. after complete download, it restarts again or failed....
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Oct 21, 2015
I was restoring my lumia 1520 with the windows device recovery tool back to version 8.1. After the phone had gone into the flashing mode with the red screen and progress bar, the device recovery tool stopped and I got an error in the log: Flashing failed with error 0x00040010.
I hard reset the phone with the volume down + power button. Now the phone will not turn on at all. No backlight on the screen and no vibration to confirm it is on. The battery was on 90% before it failed.
I have also tried volume down + plug in charger + power and still nothing. I am think that maybe if I open the phone and physically disconnect the battery, this could clear anything that is stopping it.
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Feb 22, 2015
Having problems uploading videos to Facebook since Denim? I get Upload Failed every time..
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Nov 28, 2012
However, i can't download (Free or $) apps such as Angry Birds, Bloomberg and several other applications.The reason mentionned is as follows:"This app is not available for your device"=> PHONE UPDATE ? I've done the latest update on my phone=> APP EXCLUSIVE TO A DIFFERENT MOBILE PROVIDER ? I dont see why the mobile provider would not accept me to play Angry Birds> APP NOT AVAILABLE IN MY COUNTRY ? I have been playing this game on my iPhone and iPad over the last 2 years.
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May 9, 2014
After 3 attempts downloading the Nokia revert software and each event took 90 minutes of my time .....after every download.... 'Software download corrupted'. Try again or cancel? I canceled ....
Staying with 8.1 for now!
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Oct 4, 2013
So I attempted to do a full wipe/hard reset on my Nokia 1020.. I thought it was working until it restarted and now goes to a WINDOWS BOOT MANAGER screen. Am I completely screwed now? I don't understand how I can't even force-reset the phone. This is really upsetting and I don't know what to do.
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