Nokia :: E72 - Ovi Suite Connection Error
Aug 20, 2010
I've had my e72 since February, but I only just finally got around to downloading ovi suite on my PC. installation was fine, then it came to the part where it says to connect the phone, so I did that, but nothing happened. the thing on the PC said that I should select 'ovi suite' or 'PC suite' when it appears on the phone, but the home screen was blank. i've tried connecting it many times and still nothing. the phone lights up when i connect it to the computer, but it doesn't prompt me for the connection mode. i've checked the settings (currently on usb conn. mode: PC suite / ask on conn.: yes) but it's not asking me on connection, nor is there any indication on the ovi suite program that it is connected.
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Jan 19, 2010
I have windows xp profesional and from some week is it impossible to connect my nokia to pc. I tried to install several type of pc suite but i always get that there isn't any type of possible choice of connection (no USB, NO Bluetooth, NO irda).I tryed tostop my firewall but nothin change.What I must try?
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Apr 5, 2010
I installed ovi-suite on my windows XP laptop and tried to connect my X6 using bluetooth. I was able to punch in passcode on my X6. Then ovi suite simply won't continue recognizing my x6. I do see my laptop been paired in my X6, but ovi-suite simply won't continue to next step. After a while of "searching" ovi suite simply shows an error and the process continues. So how do I connect x6 to my PC with bluetooth?
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May 9, 2010
I can not connect my N86 to pc via USB cable, I'm using Widows XP SP3, and Original USB cable comes with the package, Last version of PC Suite, Nokia connectivity cable driver, Nokia Pc Suite Cleaner, all downloaded from Nokia. When I connect it to pc, it starts to be charged but it doesn't be recognized by Pc Suite. I restarted pc and phone both and even reinstalled the program using PC Suite Cleaner several times but no success! I even reset the phone to Factory default and used different pc (with windows XP & 7) but still the same problem! I don't think it's security locked because I didn't change the setup.
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Jan 23, 2010
I have N97, firmware version 20.0.019 (t mobile - **bleep** with the old firmware updates.... )
I am running windoze 7 with all updates etc. I have the latest version of nokia Ovi Suite and the latest version of Nokia PC Suite. I am reluctantly trying to get used to using ovi suite instead of PC ever since Nokia's update page seemed to suggest I should be using OVi suite with this phone.
Anyway bluetooth connection is working fine. I can do all syncs with everything on bluetooth. USB connection is not, when the phone is connected, and I select PC Suite on the phone, the phone and PC then get stuck in a sort of loop where the PC is "installing drivers" and the phone keeps asking me to select PC Suite mode. Occasionally I get an error message saying I am stuck in file transfer mode.
I have also tried this after going into settings and setting USB connection mode to PC SUITE only, with Don't Ask selected.
This is profoundly frustrating and also renders the ability to update phone software totally useless because you cannot update via bluetooth, only USB connection.
I am getting mighty peeved off with Nokia's ability to get firmware, and software products right. Come on guys, hire some decent developers, and/or start responding to feedback from customers like me. (I'd happily beta test any software, I've done it before for an online game......!!!!)
I am considering selling my N97 online, and just buying an unlocked HTC HD2 after over a decade of using Nokia phones.
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Jun 9, 2010
I am trying to re-install the firmware (v40.0.005) on my 5800 xm using ovi suite 2.1.1.1. but i keep getting the message 'INTERNAL your device could not be detected'.I have uninstalled pc and cable connectivity, along with ovi suite several times and then re-installed them but to no avail. I have also tried to re-install the firmware with and without the memory card but to the same end. Is this a problem with ovi suite, my device or my computer?
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Jan 3, 2010
I use the phone with a MAC via Bluetooth and on my work with a Windows XP and PC Suite connected to Outlook 2007. It synchronizes wel,l everything comes in via the XP. But only once a day? A second sync says phone is not idle. Even if I force it. Strange enough the phone is always connected via Bluetooth and if I get a call I can see it on my XP. So bluetooth connection works well. But whatever I try I can only sync once.On the MAC it always works so it's not the phone I think.For the rest I have no issues with the E72 at all. Only GPS without data connection doesn't work. I have seen other remarks on this so I guess can't use it without a data subscription.
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Feb 14, 2010
I'm this close to returning this phone. I keep on connecting the phone to the PC and get this: "Nokia 5130 XpressMusic USB Phone Parent". This service cannot be started, either because it is disabled or because it has no enabled devices associated with it. This is what I did (in this sequence).
1) installed ovi
2) installed PC Suite
3) uninstalled ovi
4) uninstalled Connectivity Driver
5) installed another version of Connectivity Driver (downloaded separately, and was an older version)
6) uninstalled every trace of ALL Nokia drivers and software
My phone is detected and works fine in multimedia and printing and USB storage device modes. It's just the PC suite mode that's giving me a headache. And also, I restarted my PC after every step that is mentioned above. The driver is 5130c-2.
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Feb 8, 2010
I was having some problems with transfering musics to my Nokia n70, so yesterday I updated my version of the nokia pc suite. Last night everything was working fine, however today in the morning I tried to connect my mobile phone to the computer and it's always showing the same error! Here is what I'm using:
- windows xp professional version 2002
- nokia n70 with a usb cable type CA-53
- nokia pc suite 7.1.40.6
The general error that appears is: "USB Device not recognized" In the Nokia Pc Suite-Get Connected appears "There is no available connection type and therefore connection to the phone cannot be established. The wizard will exit."I already tried to uninstall and install again and to install the drivers separately. I had a look at other threads but didn't find anything about this version of the nokia pc suite.
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Jul 15, 2010
I have had many kind of problems connecting my N97 mini with my laptop but have finally hitted the edge in this issue and didn't find an answer existing here. When I updated my Ovi Suite to the latest version the connection to my N97 mini was cutted off. This was maybe two weeks ago and I haven't been able to connect the phone to the laptop with PC suite connection form ever since (and no further updates available). I can sure connect with the Ovi Music in other connection forms and store the music to my phone but any connections with the Ovi Suite fails. There for I cannot sync my photoes or address book or get the new updates by my computer. What could I do to get the connection back? Install an older version again? Where to get one?
Today I checked the program updates with my phone application and there is software version 12.0.110 available to upload. Well, my phone does offer for other updates to "start to update" but this one gives only option to "update via computer" (I don't know the exact terms for the option written in the quotes since I use my Nokia in Finnish). How could I get the updates to my phone via computer when I cannot connect with the Ovi Suite anymore?
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Aug 31, 2011
I had windows 7 SP1 and PC suite is Version 7.1.45.0 last weekend I got my new Nokia 7230 than I installed PC Suite and my Bluetoothstick first I got this message without choosing connection Now I can't choose the art of connection?
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Jan 27, 2010
I installed and uninstalled PC suite several times
Always get complain "Problems with USB connection?" I do as instructed, nothing...
I would love to use Nokia phones with Ubuntu, but no support.
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Apr 1, 2010
PC Suite initiated internet connection via USB. PC Suite provides 3 connection options to 3 UK same problem with all 3. Connection starts and works well. After a random period of time (1 second to several hours) all web pages hang. PC Suite "One Touch Access" shows as still connected. Windows 7 network monitor shows no network activity even when you try to refresh web pages. Solution is to press disconnect and then connect on the One Touch Access screen.
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Apr 26, 2010
When updating my E63 contacts, calendar etc. uUsing PC-Suite via Bluetooth, every update asks the phone "Accept connection request from PC?" This doesn't occur when using a cable connection but is a real nuisance when using Bluetooth. Any way of automatically accepting the connection request?
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Jun 26, 2010
I Have NOKIA N95 {first version}.
I M trying to connect iT through USB CABLE to PC.
I M using WINDOWS 7
But i cant connect it.iT Doesnt Respond.
When i connect the cable it asks for option & then i select PC-SUITE.
In the phone nothing gets displayed, not even a USB logo & phone is not connected through pc-SUITE.
But it connects very well through MASS STORAGE.
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Feb 29, 2012
I have a noia lumia 710, and whenever I connect my windows phone , zune opens but then an error message prompts. " Connection error, Can't connect to your phone.Disconnect it, restart it, then try connecting again."I have tried all possible solutions.I try every steps suggested in that link.htmand also that link I could do the Certificate steps cause when I open certmgr.msc I don't see anywhere the Zune certificate.
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Jun 23, 2010
I have Nokia E71 and I'm trying to download maps on my phone, but everytime when I'm trying to do it there is "preparing to download" and after there is always information that connection time is to long. I have newest version of programs on PC and application on phone. Do u have any idea how to solve that.
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Mar 21, 2010
i cant sign in to the ovi in ovi suite.it says that i dont have internet connection but i can browse anything in the web?any help?
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Mar 7, 2010
Symptoms: Synchronising of Contacts unsuccesful.
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Aug 19, 2010
I use windows 7 64x and during installation the following error occurs [img]/discussions/attachments/discussions/ovisuite/2862/1/OVI%20Fail.jpg[/img]
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Jun 20, 2010
I am not able to sign into Ovi, from the Nokia Ovi Suite. Every time I try doing that it would tell make sure the internet connection is working properly and try again(see attachment). This is ridiculous, I am always connected to the internet using wifi.
Nokia Ovi Suite 2.1.1.1
PC Connectivity Solution 10.21.0.0
Connectivity Cable Driver 7.1.29.0
Nokia Ovi Suite Software Updater 2010.6.0.60359
Maps Service API 3.0.38.0
Nokia mPlatform 2.6.86
Ovi Desktop Sync Engine 1.1.0.82
Operating system:
Microsoft Windows XP 32-bit Edition, Service Pack 3
Language: English
Detected internet browsers:
- Microsoft Internet Explorer 7.0.5730.13 (Default browser)
- Mozilla Firefox 3.6.3
Detected Bluetooth stacks:
- Microsoft (Version: 5.1.2600, Build: 5512)
- Broadcomm (Version: 5.5.0, Build: 3208)
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Apr 30, 2010
I have an X6 and have installed ovi suite. It has worked fine for a couple of weeks and I have been able to succesfully transfer media such as pictures and music.
Now when I click to start up ovi suite it loads the first white page then closes without any error messages. The OVI icon on the bottom right taskbar disapears when I hover the mouse over it. It will not start. I'm getting really sick of this phone and the software.
Does anyone know why this problem is occuring? Every other device I connect regularly (such as ipod, sony ericsson and 2 external HDDs have not suddenly stopped working) so why has this cheapo Nokia suddenly become incompatible?
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Jun 26, 2010
I installed connectivity cables and nokia pc suite, when I click on connect to phone in pc suite it comes up with usb not recognized and in screen box "unknown device".I have since found out via nokia forum that you now don't have to install connectivity cable driver as they are now in pc suite.Help appreciated.Also this is my first attempt at trying these installs so I may have gone wrong somewhere though I did follow all the instructions.
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Jul 15, 2010
I have done a hard reset on a nokia e66 with firmware 410. When I first connected to ovi suite the maps module showed me internal error. But it wasn't any server error or try again etc. The steps are the following:
1) Format memory card
2) Download ovi maps from nokia website.
3) Open the maps in the phone and accept all the messages
4) Connect to the ovi suite and open maps.
5) And then magically it will tell you that you need an update on the maps.
6) Now I am in this step which updating but I think it has stuck.
Shame on you nokia for all these problems for a business telephone such as e66. That's why apple is always a level ahead in its interface and is winning just from that. Simplicity just simplicity.
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May 24, 2010
Im looking one solution for a long time But I cant find. And I've got 2 weeks if I cant find solution in 2 weeks, I 'll sell my N97 My problem is about photo album sync with N97 on Ovi Suite. My ovi suite doesnt see photo albums in my N97 Ovi Suite see the all photo on N97 thats ok, but where s my Photo albums? When I connected N97 to PC, I see only one tab thats name is ALL but I cant see my photo album in my N97 I try to create a album on ovi suite and upload to N97 but I cant do.its seems like a working but dont create a album on n97 Any one has got the same or smilar problem? is this a bug for about Ovi Suite or N97 Software?
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May 10, 2010
So i connect my Nokia 5800 XM all works great, i open OVI suite and go to maps. I want to downlaod the maps for my county to my mobile phone, and there start to come some problems.when i press maps on OVI suite, on the right side of the window i see the logo of the OVI maps and its in black/white and there is a text msg: "Internal Error" and Maps encountered a unknow error, try again later.So i did try but still the same, what is wrong, how to fix it? any help?
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Aug 13, 2010
I just got a new 7020 phone which came with an usb cable but no applications disk. I downloaded the latest ovi pc suite and tried to install it. After a bit it's installing I always receive a generic 1622 error and the installer quits. Stopped the avast antivirus and tried reinstalling, still no success. The computer is an acer laptop with a centrino processor, 512mb ram and windows xp sp3.
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Jun 12, 2010
PC Suite 7.1.40.6 won't install on Windows 7 64-bit
The Installation source for this product is not available. Verify that the source exists and that you can access it.
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Aug 13, 2010
I have tried in excess of 10 times to install Nokia Ovi Suite on my PC.I have visited this site and tried all of the suggestions, removing existing software, restarting, redownloading the newest version of NOS and installing to no avail.The error message I get every time is:
Installer
Error 1327.
Invalid drive: S:
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May 28, 2010
I am trying to update FROM Ovi Suite 2.1.1.1 to the newer version. The download process NEVER ends. 2 screen shot are attached. In the 2nd you clearly see some counter overrun (65518MB / 17MB). I have already: uninstalled; download new version; installed. Same scenario.
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Feb 27, 2010
Since I've updated Nokia Ovi Suite to the latest version (2.1.0.87), due to an internal error, I can't perform sync, backup or install an available application update on my Nokia N85. Is it possible to fix it, or where can I download a previous version of Nokia Ovi Suite?
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