Motorola Photon 4G :: It Won't Recognize ITunes Music
Oct 10, 2011
I've got the Photon after having an Atrix for about 6 months i think this phone is great but I'm having an issue with the Media Link and Itunes, I can sync my playlists and actually see the songs with the music player but any song I try to play it says it can't read the format. I took a look at files info and they are in m4a format, isn't media link supposed to convert them?
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Dec 23, 2011
When I am trying to sync music from Itunes to my Photon through the Motorola Media Link software I get a error message after all the music files have transfered. The message says that the MLL has stopped working. None of the music ends up on the phone.
I have updated the Motorla Media software and as far as I know my phone is up to date.
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Apr 3, 2012
I accidentally synced my iphone 4s to my sisters computer and now my computer won't recognize it and allow me to download music and photos etc. Is there some simple setting In need to do to allow my computer to recognize my iphone again?
Info:
iPhone 4S
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Mar 2, 2010
I'm having trouble getting my Z6c to recognize music on my SD card. I synced from Windows Media Player to the card, but when I put the card in the phone, it can't find the songs. I had this same problem on another Moto phone. (I know the card is properly formatted, because it recognizes the photos I put in the My_Pix folder.)
I notice when I sync to the SD card, a Music folder appears. I move the album to the My_Music folder before putting the card in the phone, but no success. This is my own music I've ripped from CD.
Do I need to do this via a USB cable instead? I tried getting help from Verizon, but the CSR just kept telling me to use VCast. I don't see why this wouldn't work with Windows Media. Things were so much easier on my BlackBerry, but I really want to like this phone.
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Mar 13, 2012
I only have the icon for the music player. When i try to open it on the icon it states"Application not installed" My wife just purchased a photon today and her motorola music player version 2.3.4 is installed and up and running perfectly. How can i get this app/version installed properly back on my photon.
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Oct 28, 2012
It doesn't seem to matter what musiv player I am using but if I am moving around like walking, Music will speed up and slow down and the player will stop for a while and then start up. I thihk the stopping is happening when the Photon is acquiring data. Is there any way to prioritize the player so it wont stop? Does anyone else have an issue with the player speeding up? It doesn't speed up radically, just enough so that the music pitches up about a halt step. As a musician, this is terribly annoying.
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Jan 8, 2012
if there's a way to keep the music player going in the background while I'm playing a game. I use Google'a music app, was kind of disappointed with the stock music player. Does anyone know if there's a setting somewhere that I'm missing, either in Google music, on the phone, or in the game?
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Aug 16, 2011
Has any one experienced this, the music app will be playing the music wither in a play list or just an album and the program stops. I do not get a force close prompt nor is the program running. It does not do it with the same songs it is purely random when it decides to stop as far as the music I am playing.
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Sep 30, 2011
This may be beyond the scope of this forum, but is there a relatively painless way to get the contacts out of iTunes into my Photon? The iPhone died and without it, I can't figure out how to get the contacts to sync. Is it possible to plug in an ipod to get it to work? I've tried different methods that I found online but have been largely unsuccessful.
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Nov 5, 2011
On my iPod I use regular in ear headphones with a 3.5 mm jack, but also have a dongle type thing in line with them so I can control the volume, advance songs, that kind of thing. Is there something for the Motorola phone like that? I have been looking all over. I use my phone while running and want to skip songs sometimes. I tried a few Bluetooth headsets and they allow this function, but none are comfortable or sound all that great.
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May 5, 2012
Yesterday I was listening to music on my Photon using the Google Play Music app and my phone rebooted twice (only while using this app). I am not sure if it is an issue with Google Play Music app or what. I will post this message with Google and see if they can pinpoint the issue as well. But I wanted to know if any other Photon users were experiencing this as well?
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Oct 2, 2012
am facing problem related to Headphone 3.5mm jack. In my phone this jack in not working. So I am not able to listen music via Headphone. I want to Repair my phone.
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Dec 12, 2012
I just got the Motorola Photon Q and so far I really like it. It is different navigating than my previous phone, though. I am currently using my old 2 gb sd card and want to get a 16 gb card, but can't figure out how to transfer my music files that I downloaded from Amazon MP3 cloud to my phone. It appears they are stored on internal storage, which I suppose is ok for now, but when I get a new card I want to store them on my larger 16 gb card. I can access them by going to settings,storage, audio, then complete action using files, device storage, and then they are listed as amazonmp3.
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Dec 1, 2011
Whenever I take a look at my battery usage on my Photon, I always see Music and Media rather high in the list. In fact when I checked just now Media was at 12% and Music was at 11%, 3rd and 4th in the list. (The phone's only been on for about 90 minutes.) Since both of these apps suck, I have other apps that I use for photos (QuickPic) and music (MixZing) and don't bother using the built in apps. It's bad enough that I can't remove these apps, but the fact that they're adding extra drain on the battery adds injury to insult. When I inspect the running apps, for Music I found AmgSyncService running which appears to be part of MotoBlur. Searching the web the only thing I was able to find was a similar question posted on the xdaDevelopers forum. I suspect there is a similar process running for photos as well, but it hasn't shown up in my list of running processes.
Other than manually killing the AmgSyncService process everytime I start the phone, is there any way to disable this process to prevent it from starting up?
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Sep 15, 2011
Anyone have a problem with music skipping when playing off the Micro SD card? It's random, which eliminates the possibility of a bad file or corruption during the sync, and seems worse when the 4g function is turned on. Interestingly, the Photon is advertised as having 1GB of RAM, but the most I ever have available is 440MB.
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Oct 13, 2011
The Sprint manual says you can download music via Windows Media Player or MML , but once you load your music via Media Player, if you use then Motorola you will end up with two seperate files that will use your memory. From the Media player you will have a file called Music,and from Motorola you will have a file MML Mobile.
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Aug 9, 2011
The default Motorola music app on the Photon took it upon itself to download the wrong album art for a number of my music tracks (which already had proper cover images to begin with). Is there any way to change the cover art, or delete the bad covers it downloaded?
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Sep 27, 2011
I know that in the camera there is a setting to save your pictures and videos to either the internal memory or the SD card, how can you save other things to the card instead of the phone or is there even a way to do so? like pictures you save from texts, Zedge, and music files etc...
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Sep 27, 2011
In recent days I've noticed a rather annoying quirk with the sound from my Photon. If I'm listening to music (Winamp, the stock app, or Pandora) and a notification pops up, I hear the notification sound but afterward the volume of my music drops down a lot. I'll turn the volume up, but as soon as the track changes my ears blow up when the volume level returns to what it was previously
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Apr 18, 2012
I have been getting error messages on my phone, first with mp3 and now with online videos, that the file type is not supported or cannot be played. Usually a reboot fixes it but not always. Not a consistent problem but once it starts it seems to happen a lot and then mysteriously stop.The second problem is my phone not ringing.Got yelled at for not answering the phone but it never rang. Shows missed calls but not making noise at all, even when I try to preview rings they won't play
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Mar 12, 2012
When i tried to update my phone a message popped up saying it had failed. now my iphones screen just tells me to plug into itunes. i tried resetting and that didnt even work. itunes wont recognize my iphone either
Info:
iPhone 4S
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Dec 27, 2011
I just transferred 250+ songs from my computer to my phone (5230) but only 13 songs maintained some of their information. All the others are missing album art, album names, artists, etc., which were all in place in windows media player, from where I transferred them.
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Jan 24, 2012
using Photon 4G with Airtel prepaid sim with system version 45.3.6.MB855.Sprint.en, Whenever I run short codes (USSD codes) like *123# to check my prepaid GSM balance or interact with service provider by *121# it takes long time showing USSD code running.. and after few mins either shows MMI successfully complete or MMI failed but doesnt actually show the text which is shown in my other GSM phones; to query balance or activate some service. Tried forums but no concrete solution.
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Aug 11, 2011
Any use the Motorola Date and Time Widget? Mine seems to hang at night (seemingly about 20min after I plug it in for charging) and stays on yesterdays date and time until somehow it corrects itself the next day. There is no way to "activate it" or make it correct itself. All other clocks and calendars are correct.
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Jan 23, 2012
I have a Sprint Motorola Photon 4G and I am using it in Brazil with a Claro SIM Card. The phone reboots itself sometimes when I try to make or receive a phone call (2 or 3 times a day). I know this is happening to other Photon owners and I already tried the factory reset twice. My build # is 4.5.1A-1_SUN-198_6. Does anyone know a fix for that?
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Oct 12, 2011
i bought a photon at best buy today, carried it around for a while, installed the netflix app, brought it home, plugged it in, and after i tell it to install the system update, it downloads, i click install, and it shuts down immediately, starts itself back up, and then as soon as everything comes back up, i get a message that says update has failed. this has happened 3 times now, downloaded on wi-fi
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Sep 19, 2011
That's basically it. I don't want to keep getting e-mail (at my gmail account) that I have no events on a given day. How do I stop the Photon calender app from doing this?
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Jan 9, 2012
I have a major issue with my corporate exchange calendar. If I accept an invitation to a meeting, the phone makes me the organizer of the meeting. This syncs back to my corporate calendar. This is obviously completely wrong. If I delete the meeting on my phone, or on my computer, it sends out a message to everyone that was on the meeting saying that it was cancelled. If I need to adjust the meeting only on my calendar, it sends out an update to everyone. It has caused a lot of confusion for me and my work colleagues.
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Oct 28, 2011
Has anyone seen / experienced this? When I have my photon in the car dock and using the GPS, I am unable to receive incoming calls. My girlfriend has called me for the past three days and she says my phone rings and rings and goes to voicemail. I have Sprint Service. I am not using TeleNav or any other navagation, I am just using the GPS mode and Bluetooth is also running. I dont have any other issues with not receiving incoming calls unless its in the dock.
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Aug 14, 2011
I noticed that whenever I am making/receiving calls, the screen flashes every few seconds. I wonder why it is doing that. I have never seen this on any other phone before. At first I thought it was related only to the silent call issue that the screen flashes every few seconds but even when I am able to make a regular call it still does this.
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Aug 19, 2011
I have just moved from a windows phone and got this photon phone. I listen to music from the web, like 181.fm/mobile. These stations require a windows media player to work. The windows media player is not on my photon phone or in the android market place.
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