Motorola Photon 4G :: No Audio For Sender Or Receiver?
Aug 10, 2011
After reading this forum and the "Android Forums", it is obvious many (paying) subscribers experience this problem. Intermittently, when I make a call or receive a call, there is no audio: I can't hear them and they can't hear me. However, the connection is good.
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Sep 1, 2010
I just purchased and tested the Miccus Bluetooth Audio receiver.The setup and syncing of the device was easy and successful.However, as soon as I began playing back any media on the phone and outputting the sound via the wireless Bluetooth protocol, I heard very bad static and distorted sound on the stereo, which is connected to the Miccus receiver.I then tested the Miccus receiver on my roommate's 8530 blackberry and the sound was crystal clear! What gives? And could this be a software or hardware issue with the 9650?(phone calls via separate bluetooth headset work fine)
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Aug 15, 2011
I realize this topic is being discussed elsewhere on this forum, but that thread is now several pages long. Any chance the moderators here can set up a sticky on the forum with an official FAQ on the problem, possible fixes (tried, proven or otherwise) and, most importantly, any feedback on when Motorola and its new Google masters will, as some say, send out a software fix OTA?
Would also love to see any official Motorola or Sprint comments on this issue posted on the sticky as well, so we can separate the official company line from rumor.
I really like this phone, but this calling audio bug is unacceptable and I will return it and spurn any Motorola devices from here out unless the companies provide some concrete feedback on what they're doing to correct this issue and a timetable for when they will take action to do so.
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Sep 2, 2011
With my new Photon, I am having some issues where a call will come in and have very bad crackling audio. If I hang up and call them right back, it is crystal clear. It's happened to me three or four times in two days. Do you think it's a defective unit?
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Sep 11, 2011
When I use the controls on my Motorola S305 Bluetooth headphones and Spotify such as play, pause, next song, etc. It automatically opens up the stock music app and starts playing those songs and Spotify stops playing. Is there any way to control which application the AVRCP bluetooth profile controls? I didn't have this problem on my Nexus One.
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Feb 4, 2012
I recived my lapdock 500 from amazon and I can not get my audio to play on the Lapdock 500, from anything, any Ideas? read many thing on the internet but not seem to work,
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Sep 2, 2011
I have an issue with the Photon when it is in the car dock and I am listening to streaming audio such as Slacker or Pandora. If I use my Bluetooth headset and press the button on the headset for the voice commands, the Photon sends a very garbled voice control prompt to the headset. The prompt that says "Please wait. Please say a command" comes across extremely garbled. This does not occur if I am not streaming audio, nor does it occur over the regular phone speaker.
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Aug 4, 2011
I am planning on purchasing a Photon this weekend. I was wondering is the loss audio with phone calls happening to everyone or is it just a select few people having the problem. Also the random reboot is this happening to everyone or just a few phones?
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Oct 26, 2011
My Photon must be having Apple envy and has decided to refuse to cooperate. Unlocking can still be an occasional two minute ordeal with many whispered metaphorical condemnations of it's heritage and habits. However, my main complaint is the bluetooth audio stutter I hear on a stereo headset.
I have no problems pairing and listinening to audio on a set of bluetooth stereo headphones via my MacBookPro (or my friend's iPhone), but the Photon makes me want to kick something very hard and repeatedly. The audio stutter-pop every 1/3 second (approximatly) is beyond frustrating.
The only thing that reduces the stuttering is if I hold the phone within 3 inches (yes, 3"!) of the headset. Oddly, my mono canal-style headset has a range of about 36 feet. Both of the headsets are less than two months old, and I know that the stereo headset is up to version 3.x of the bluetooth spec. (the Photon is using bluetooth v. 2.1).
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Aug 15, 2010
I have 5800 with version 40. When I go to establish a Bluetooth connection between the phone and my car stereo with BT, the phone finds the car audio receiver but fails to pair .
In the phone help section , it say I need to first assign a pin code to the phone and then enter the same number on the radio receiver and then start pairing .
I have looked all over and can not find any menu on my phone that let me input any pin number . I have tried numbers like 12345 and 1234 on the radio receiver but failed .
Does any one knows how to input the pin number . This apparently is not the Sim number .
This is a number we are supposed to come up with and input in both devices
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Sep 13, 2012
Had a 19 mile training run today. The device was set in marathon mode and I was using a bluetooth headset. After mile 17 the battery was at about 20% and the tracking got very weird. The distance measure got really inconsistant and the pace was way off. When I look at the data, the elevation went to 0 and it drew a straight line from that point to the finish. The only thing I can think of was that the GPS receiver was turned off. Has anyone seen this? If this is a setting, how can I turn if off? When I finished the battery was at 10% and music playback was never interupted. I am using software version 1.7.12 N8
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Mar 5, 2012
After running an update I found that a new app had been install called Citrix Receiver. I have looked at what this app does, as well as doing multiple google searched for information about it and it is definately something that I will never be using. As such I tried to uninstall it but there does not appear to be any way to do so. I have approached Citrix with this issue, they refered me to my service provider who then refered me to here The other part of the problem with it is that it keeps identifying that there is an update available for the app, which I have not downloaded, and whenever I try to update other apps that I use on a daily basis, skipping the update to Citrix Receiver seems to make the updates to the other apps get skipped as well.Mototola Xoom Tablet Model Number MZ601, running Android Version 3.2, Citrix Receiver App version 2.1
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Jan 24, 2012
using Photon 4G with Airtel prepaid sim with system version 45.3.6.MB855.Sprint.en, Whenever I run short codes (USSD codes) like *123# to check my prepaid GSM balance or interact with service provider by *121# it takes long time showing USSD code running.. and after few mins either shows MMI successfully complete or MMI failed but doesnt actually show the text which is shown in my other GSM phones; to query balance or activate some service. Tried forums but no concrete solution.
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Aug 11, 2011
Any use the Motorola Date and Time Widget? Mine seems to hang at night (seemingly about 20min after I plug it in for charging) and stays on yesterdays date and time until somehow it corrects itself the next day. There is no way to "activate it" or make it correct itself. All other clocks and calendars are correct.
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Jan 23, 2012
I have a Sprint Motorola Photon 4G and I am using it in Brazil with a Claro SIM Card. The phone reboots itself sometimes when I try to make or receive a phone call (2 or 3 times a day). I know this is happening to other Photon owners and I already tried the factory reset twice. My build # is 4.5.1A-1_SUN-198_6. Does anyone know a fix for that?
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Oct 12, 2011
i bought a photon at best buy today, carried it around for a while, installed the netflix app, brought it home, plugged it in, and after i tell it to install the system update, it downloads, i click install, and it shuts down immediately, starts itself back up, and then as soon as everything comes back up, i get a message that says update has failed. this has happened 3 times now, downloaded on wi-fi
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Sep 19, 2011
That's basically it. I don't want to keep getting e-mail (at my gmail account) that I have no events on a given day. How do I stop the Photon calender app from doing this?
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Feb 28, 2012
I've had two Razr's behave the same, whenever audio plays, especially using the headphone jack and external speakers, one can hear an audiable click or pop just before and after the audio plays. This happens with Pandora, Rhapsody, and Google Navigator. I haven't tested other audio based apps yet.Verizon and Motorola say they've not heard of this issue, so I'm wondering how many other Razr owners have noticed this pop? Hearing such noises as the audio turns on and off is not acceptable quality for a Motorola branded phone.I don't know enough about how the Android OS works, but I'm thinking there are two possible causes. First, as different apps access the audio hardware the internal electronics of the phone produce an audible pop as the circuits power up and down. Alternatively, the Android OS may be probing the headpone jack trying to determine if it's connected to external speakers. I've noticed that the pop gets louder as the phone approaches 100% charge.
With a 90% charge or better I've even had the audio output go quiet if the headset cable is moved, even though the audio application shows audio is playing. I know that removing the headset cable will pause the player, but in this case hitting play starts the player and it shows progress, but no audio is heard.
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Nov 9, 2011
I've been using my Moto Droid, running Android 2.2.2 for some time now. Up until recently, I've been able to use it to listen to Pandora and mp3s loaded onto the phone. Now, any time I plug a set of headphones into the audio jack, the audio is really distorted. It sounds like a channel is out or something, and this happens across all volume levels. It pretty much sounds like you're listening to music underwater. Doesn't matter if it's streaming adio through Pandora or mp3 audio. When I unplug the headset (any headset, mind you) and go to external speaker, the audio is fine.
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Jul 27, 2011
Is anyone aware of an official (or rooting-free) way to add Root Certificates to the Webtop, which will then be used by the built-in Citrix Receiver?
This was why we bought that "Nirvana"-Phone. There are visions to replace ThinClients and Notebooks with Atrix-Phones in combination with Multimedia Docks and Lapdocks for selected users. Our CIO and CFO are keen to see it in action, but all we receive is the well known SSL Error 61.
In the Webtop-Firefox the Certificates look ok and I also made it to work on the Android Citrix Receiver, but I need to be able to use the screen resolution of the connected monitor and not the phone's resolution.
[code]...
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Jan 9, 2012
I have a major issue with my corporate exchange calendar. If I accept an invitation to a meeting, the phone makes me the organizer of the meeting. This syncs back to my corporate calendar. This is obviously completely wrong. If I delete the meeting on my phone, or on my computer, it sends out a message to everyone that was on the meeting saying that it was cancelled. If I need to adjust the meeting only on my calendar, it sends out an update to everyone. It has caused a lot of confusion for me and my work colleagues.
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Oct 28, 2011
Has anyone seen / experienced this? When I have my photon in the car dock and using the GPS, I am unable to receive incoming calls. My girlfriend has called me for the past three days and she says my phone rings and rings and goes to voicemail. I have Sprint Service. I am not using TeleNav or any other navagation, I am just using the GPS mode and Bluetooth is also running. I dont have any other issues with not receiving incoming calls unless its in the dock.
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Aug 14, 2011
I noticed that whenever I am making/receiving calls, the screen flashes every few seconds. I wonder why it is doing that. I have never seen this on any other phone before. At first I thought it was related only to the silent call issue that the screen flashes every few seconds but even when I am able to make a regular call it still does this.
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Aug 19, 2011
I have just moved from a windows phone and got this photon phone. I listen to music from the web, like 181.fm/mobile. These stations require a windows media player to work. The windows media player is not on my photon phone or in the android market place.
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Aug 19, 2011
If I have 5 or more all-day events on one day, the calendar doesn't display the text of the events, which also makes the lines very skinny and difficult to select.
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Jul 3, 2012
I have a Photon that is at best qurky. I did a full factory reset about a month ago. the last couple of days the phone has been freezing with the alarm. the alarm will go off and I might get one or two snoozes out of it then the display freezes and is unresponsive. O can push the power button to get the power off menu but the screen will not respond to allow a power off, I must remove the battery to reset the phone.and as anyone who has a Photon knows how much fun putting the back on is. Any ideas.again this is a pretty fresh reboot and I do not have near as many apps running as before the reboot
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Oct 7, 2011
Will we ever see an unlocked bootloader for the Photon 4g?
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Oct 16, 2011
So now I still cannot use MMS or carrier internet and the latest software update will not run, it can be downloaded but after running it 12 times it indicates update was unsuccessful. Is there anyway of reflashing the whole phone to start from scratch.
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Sep 16, 2011
Anyone used or using Drive First?I installed it, was using it, but just too much for me, I already use a car dock, motospeak and bluetooth.(Yes, trying to be safe).It just does not intrgrate well with Google Voice.Anyway, it seemed to install an app when I signed up for it, the app is called Smart Device Manager.After cancelling Drive First it continues to lock my screen when the car moves.I figured out which app is is, but the only available option is "uninstall updates" and it keeps wanting to re-update the app after I uninstalled updates. I have uninstalled updates and reinstalled a few times, but it seems that app is dug in there, and won't leave.Because Sprint customer service has NO CLUE (after 4 reps) how the app works, or how to get rid of it?
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Aug 27, 2011
Has anyone else had a problem with getting the same text message (from one or more sender) sent several times?On the first occurance I called Sprint and thier fix was to block the number(s) I got the text from, reset the phone then unblock the number(s) since they were sources I did want to get text messages from.That appeared to clear up the problem but again this weekend it happened again.Took the phone to the Sprint store nearby; thier fix for everything is usually do a hard reset.That was a couple of hours ago but again have started getting some of those text again.I don't know if it's a network issue with Sprint and the (re)delivery of those messages OR if it's the phone thinking it's a new message?
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Jun 9, 2011
How do I get the latest Citrix Receiver installed on my webtop? I have updated the citrix receiver on the phone via the market and it works fine with our corporate Citrix server. But the webtop appears to be a different install of the receiver and it does not work with our Citrix servers. When starting the application the receiver modal appears the windows start song plays then it just goes away.
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