Galaxy S5 :: Why Can't View Attachments To Emails
Nov 4, 2015
Galaxy 5S - have had for several months, no problems. In last week, I am finding that I cannot view attachments to emails I receive. I am using Email app that came with phone, running two accounts - one personal Hotmail account and one business account that is Outlook based and IMAP on phone. PC access to both accounts is fine - can view all attachments. Hotmail on phone - with PDF attachment, selecting "preview" gets me "Cannot display PDF (XXXX is of invalid format). Selecting "download" gets me the file downloaded, but again, I cannot open. I open attachments with Polaris and have had no problems for months. I can even open older downloaded PDFs with Polaris still. Problem is only for PDFs I've received in last week. Hotmail on phone - with Word attachment, I can get it to "open," but then document is blank.
Once again, I shouldn't need to download Adobe or some other PDF reader. Everything was absolutely FINE until 3 or 4 days ago. The issues seemed to coincide with a change to appearance and operation of Outlook on my PC, but don't know if there is correlation.
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Oct 30, 2015
I was having some email issues where contacts were duplicating, etc. The suggested resolution was to remove the account and re-add it. However now I can't download any attachments or pictures from email messages I receive.
When I try to download and view a document (word doc) that was sent to me, I click on download and get a blank screen with a black box having edit mode in the middle of it.
When I try to download a jpg file I click on preview and use the gallery application. All I get is a black screen with a greyed out picture icon in the middle with an exclamation mark.
I was able to download and view attachments and emails prior to re-creating the email account.
I am using a Hotmail account and my account is set up under Microsoft Active Sync.
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Jul 4, 2015
Just upgraded my wife's phone to the S6 from Verizon Wireless. She had an S4 previously. Problem is with the stock android email app on this phone: On the S4 when she would save an email it would save it to the "Saved email" folder. She could then open the saved emails in that folder and it would have any attachment saved with the email. She could then open the attachment if she wished.
The S6 email app allows her to save an email, but the options menu says it will save the email as a FILE. When accessing these saved emails she discovered only the text of the email was saved. The attachments are not saved with the emails.
This is a completely ridiculous and stupid change by Samsung or Google, whichever is the one who is responsible for that app. I am surprised other users have not complained about this, I did not see anything about this on the 'net when searching.
My wife uses this phone for business and needs to access the attachments in the emails her clients send her. I understand she can save the attachments to the phone, but they go into a location in the "My Files" on the phone. It is a lot easier to access an email from a client, be able to read what they sent, and then open the attachment from within that email. If she has to save the emails and attachments separately there is nothing to link the two together and she would have to do what I think is many unnecessary steps to access both things.
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Apr 25, 2010
I have a blackberry. Problem is I have a limited data plan. I don't want to go over the limit.
Is it possible to stilll recieve the emails but that all attachments are filtered and excluded from the pushed email into my BB? If I want to see the attachments I will goto a proper PC to see it by logging in that way. I want the BB to just let me know an email was sent, and what text/word content is in it, if any. I dont want to recieve the attachments to my blackberry.
Also, does the emails with attachments sent to blackberrys use the data, or are they not downloaded until you explicitly click to open attachments>
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Nov 2, 2011
I have a question, as above. I like to look back and check sometimes when I responded to an email but can find no way of checking sent mail. I have checked lots of forums, the settings on my phone, etc, without success.
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Oct 19, 2010
I just got the BB torch.. and when I try to open a PDF attachment in an email.. I get the following message: "This attachment type cannot be viewed on your device".
From what I've read around on the internet, PDF files in attachments can be viewed through the BlackBerry operating system attachment viewer.
Any ideas on why I can't view them on my phone?
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Jan 16, 2012
Where do I view my email attachments after I save them?
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Jun 23, 2011
I have a Blackberry 8230 flip on the Verizon network. I have never been able to view pictures that are sent as attachments in text messages.
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Nov 4, 2012
We both have the same unit and service provider. What happened is that I received an email with multiple attachments. The attachments can be seen from MS Outlook 2010 but on my blackberry, the email opens up without any attachments being shown. I had to press the Blackberry button to show more options and select "Get Plain Text" and it will re-render the email and now show the attachments that came with the email. If I had not seen the email on Outlook prior to viewing it on my Blackberry, I would have thought that the email came with no attachment at all.On the otherhand, my colleague experienced the same problem with viewing an email with multiple attachments and he had to select "Get HTML" instead.Any thoughts as to why multiple attachments don't show up and we have to select "Get HTML" or "Get Plain Text" to make it appear?
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Apr 2, 2011
Last week, I found out that all the contacts, bookmarks, email & text messages on my blackberry had been deleted. Since then, I have not been able to send emails. Just now, I was able to send a service book to my phone from the blackberry website. I got emails from 'Activation server' and I confirm that I can now send and receive mails. The challenge now is that I cannot view attachments in my email. Each time I try, the following error comes up: 'MORE REQUEST CANNOT BE COMPLETED. SERVICE BOOK INFORMATION NOT FOUND'
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Nov 8, 2011
How can I view tif files on my motorola atrix 2, as email attachments? I buy the latest and greatest Motorola phone and it won't even view tif files.
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Aug 19, 2011
I am unable to view e-mail attachments at my hotmail account. As i open them, i get the 'Fetching attachment' notification followed by 'This attachment cannot be displayed'. I never had any such issues with LG Optimus V. Also that when i forward the attachment to my gmail account, i have no issues opening it.
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Aug 7, 2011
got the 3.2 update for my 3g Xoom. And now when using my exchange account I can no longer view attachments from email. I have to save the file to the device and view with the aid of a file reader. It worked flawlessly before but now seem broken.
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Jun 19, 2014
When I turn on the main computer and access my emails, my other emails on my iPhone and iPad disappear.Â
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Apr 17, 2012
My iPhone does not forward attachments with emails.
Info:
iPhone 3G, iOS 4.2
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Jun 17, 2012
Once the emails are downloaded to my iPhone, I cannot see the attachments being downloaded hencefore cannot view the pictures of other attachments?
Info:
iPhone 4S, iOS 5.1.1
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May 28, 2011
When I try to download attachments, it gives me a message "service book information not found" or when I try to email, it tells me that it will send to draft?
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Mar 2, 2012
I was wondering whether it's possible to send emails with attachments from a Nokia 5230, it's just I would like to be able to send emails with attachments without using a computer especially when I'm out on my journeys.
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Jan 17, 2012
Each time I try to send or forward an email, I get this message: "No message services configured. You will only be able to Save Draft."Yet when I check my online services and connections, everything appears to be "On."
Likewise, when I try to open a photo attachment (as I have done many times in the past), I get this message: "More request cannot be completed. Service book information not found."
None of the information I've found under Support addresses these particular issues.
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Dec 15, 2010
I've had some Word (doc, etc) attachments send to me via email and when i click on it it says 'cannot view attachment'. How do i view them? I have downloaded OpenOffice reader from the Market but can't see how that works.
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May 19, 2010
I am having a problem opening attachments in my emails. They are usually jpg or png files, which I have never had an issue opening before. I choose "open attachment" from the menu, and the little red clock that appears next to the file just stays there. If i click the trackball, i get a prompt to resend the request, but clicking "yes" doesn't do anything. I recently upgraded to leaked OS .662, but I'm not convinced that is the problem because a coworker has OS 4.7.1.40 (original OS) and he is also experiencing the same problem.
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Jun 16, 2010
I just had my phone for over a month and I am having problems sending email. I have contacted sprint via telephone, but they have only caused additional aggravation. Someone from sprint performed a hard reset and could not tell me how to restore my contacts. My fiancé helped me restored my contacts. I can get email, select reply but there is no send option available to send email. It worked a few days ago, but it is not working now. I can send email from my contacts, but not reply to an email I already received. Even when I try to download a document it says, “More request cannot be completed. Service book information not found”. I even tried the service book option I learned on crackberry along with turning it off and on, removing the battery, and deleting my email accounts and adding them again.
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Sep 21, 2011
When I receive a file with extension DOCX (created by Microsoft Word from Office 2010), my new Razr does not recognize the file extension (does not associate the file extension with an app). How can I overcome this?
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Jan 17, 2012
When I receive a file with extension DOCX (created by Microsoft Word from Office 2010), my new Razr does not recognize the file extension (does not associate the file extension with an app). How can I overcome this so that I can read files with that have attachements with DOCX extension?
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Jun 9, 2015
As the title says, I have a Droid Turbo that will not send emails with a few photos coming to about 15 MB. Same thing happens with our Razr M and Droid Minis, but my iPhone 6 doesn't seem to have an issue. Thought I could do something similar as the iPhone and choose what size I want the photos to be when I send (to at least make the email smaller), but I can't seem to find anything like that either. We are running Exchange 2010 and do not have any email size requirements set for incoming/outgoing mail or for the ActiveSync policy. They just sit in the Outbox until I delete them.
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Mar 21, 2011
make my email messages drop on my phone. it was working fine before untill i travel abroad and came back, now my bb has been asking me to give user name and password in order to activate email accounts. i gave all i could remember and it was telling me the user ID or password incorrect. Now i go all the way through the internet explorer to view my yahoo and gmails. is there anything i can do in order to regain my @ least my user name?
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Jun 8, 2014
Just moved from a iphone and love this M8 but I have few questions about the default email app. I have my work exchange email setup as well as a personal live account, I flagg alot of my emails so I can attend to them later but I can't find anywhere how I can view/filter my flagged emails. Also is there a way that the images display automatically rather than pressing display images every time. Lastly emails do not render/fit on the page instead I have always zoom in and even then they still don't fit have to scroll left and right.
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Feb 11, 2010
I was just given a new E72 for work as my iphone got smashed. But I cant view emails on it. I have configured my emails on it & can download my emails ok, but when i open them I cant see anything more than the subject & get the following error:"Mail for exchange
Security policy that allows downloading HTML messages is disabled".Is there a feature I havent got enabled?
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Apr 3, 2011
I cannot view HTML emails on my Blackberry Curve 8530, but when I go to email options, HTML is selected. Why isn't it working?
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Apr 3, 2012
I have the 4S and e-mail shows up on my phone but no content from the e-mail will display.
Info:
iPhone
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May 9, 2012
i am trying to view videos attached to emails
Info:
iPhone 4S, iOS 5.1
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