Galaxy S5 :: Why Can't View Or Download Attachments Or Pictures
Oct 30, 2015
I was having some email issues where contacts were duplicating, etc. The suggested resolution was to remove the account and re-add it. However now I can't download any attachments or pictures from email messages I receive.
When I try to download and view a document (word doc) that was sent to me, I click on download and get a blank screen with a black box having edit mode in the middle of it.
When I try to download a jpg file I click on preview and use the gallery application. All I get is a black screen with a greyed out picture icon in the middle with an exclamation mark.
I was able to download and view attachments and emails prior to re-creating the email account.
I am using a Hotmail account and my account is set up under Microsoft Active Sync.
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Nov 4, 2015
Galaxy 5S - have had for several months, no problems. In last week, I am finding that I cannot view attachments to emails I receive. I am using Email app that came with phone, running two accounts - one personal Hotmail account and one business account that is Outlook based and IMAP on phone. PC access to both accounts is fine - can view all attachments. Hotmail on phone - with PDF attachment, selecting "preview" gets me "Cannot display PDF (XXXX is of invalid format). Selecting "download" gets me the file downloaded, but again, I cannot open. I open attachments with Polaris and have had no problems for months. I can even open older downloaded PDFs with Polaris still. Problem is only for PDFs I've received in last week. Hotmail on phone - with Word attachment, I can get it to "open," but then document is blank.
Once again, I shouldn't need to download Adobe or some other PDF reader. Everything was absolutely FINE until 3 or 4 days ago. The issues seemed to coincide with a change to appearance and operation of Outlook on my PC, but don't know if there is correlation.
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Jul 27, 2015
Getting emails but unable to access any attachments. It is simply not there...
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Jun 26, 2015
Got a problem with my Galaxys 6 which has stopped downloading email attachments,the blue bar just keeps going across the screen as if its going to start but nothing happens.Tried it on different formats but all the same and also with and without wifi.
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Jun 18, 2014
My Galaxy S5 email is set up and I am getting emails OK, but when those emails have attachments, they won't download. I get error messages that say "You must download the message before you can download the attachment." The message is already downloaded; I can read it.
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Feb 26, 2015
Just updated to Lollipop, no issues with battery life, overheating, etc. My only problem is that I can no longer download and open email attachments.
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Feb 23, 2015
I have a Picasa album on my Galaxy S5, but I'm unable to see them on my phone. Does the Picasa album mimics the photos backup in Google? If so, why can't I view them on my phone?
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Mar 30, 2015
Yesterday I recorded a video and then when I tired to watch it, it wouldn't let me. The gallery app would freeze or it would come up blank. So I tired the video app and it played for like 2 seconds and freeze as well. I cleared the cache, forced the app to stop and I turned it off a bunch of times and still nothing.
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Oct 19, 2010
I just got the BB torch.. and when I try to open a PDF attachment in an email.. I get the following message: "This attachment type cannot be viewed on your device".
From what I've read around on the internet, PDF files in attachments can be viewed through the BlackBerry operating system attachment viewer.
Any ideas on why I can't view them on my phone?
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Jan 16, 2012
Where do I view my email attachments after I save them?
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Jun 23, 2011
I have a Blackberry 8230 flip on the Verizon network. I have never been able to view pictures that are sent as attachments in text messages.
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Nov 4, 2012
We both have the same unit and service provider. What happened is that I received an email with multiple attachments. The attachments can be seen from MS Outlook 2010 but on my blackberry, the email opens up without any attachments being shown. I had to press the Blackberry button to show more options and select "Get Plain Text" and it will re-render the email and now show the attachments that came with the email. If I had not seen the email on Outlook prior to viewing it on my Blackberry, I would have thought that the email came with no attachment at all.On the otherhand, my colleague experienced the same problem with viewing an email with multiple attachments and he had to select "Get HTML" instead.Any thoughts as to why multiple attachments don't show up and we have to select "Get HTML" or "Get Plain Text" to make it appear?
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Apr 2, 2011
Last week, I found out that all the contacts, bookmarks, email & text messages on my blackberry had been deleted. Since then, I have not been able to send emails. Just now, I was able to send a service book to my phone from the blackberry website. I got emails from 'Activation server' and I confirm that I can now send and receive mails. The challenge now is that I cannot view attachments in my email. Each time I try, the following error comes up: 'MORE REQUEST CANNOT BE COMPLETED. SERVICE BOOK INFORMATION NOT FOUND'
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Nov 8, 2011
How can I view tif files on my motorola atrix 2, as email attachments? I buy the latest and greatest Motorola phone and it won't even view tif files.
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Aug 19, 2011
I am unable to view e-mail attachments at my hotmail account. As i open them, i get the 'Fetching attachment' notification followed by 'This attachment cannot be displayed'. I never had any such issues with LG Optimus V. Also that when i forward the attachment to my gmail account, i have no issues opening it.
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Aug 7, 2011
got the 3.2 update for my 3g Xoom. And now when using my exchange account I can no longer view attachments from email. I have to save the file to the device and view with the aid of a file reader. It worked flawlessly before but now seem broken.
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Jun 8, 2015
It seems the software on my phone will not load on the PC to enable connection.
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Jan 28, 2010
I have a nokia 5800 xm i brought it from ebay brand new but just lately when i go to my pictures folder and view the thumbs of my pictures the phone freezes and i have to switch it of and back on which takes about 20sec before it will switch off.
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May 17, 2015
I have a Samsung Galaxy S5, I want to download and save pictures from my browser, or apps to my SD card, but no matter what I try, they always end up in the device storage. I'm not talking about the camera app, I mean from apps like Tumblr. I don't want to keep transfering my pictures to another folder. So how you you change the option to save and download pictures to the sd card instead of the device?
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Jun 13, 2012
I can not open pics that are text to me on a S2 skyrocket. I select download but all it does is say downloading but nothing happens
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Dec 1, 2015
I cannot get my Samsung galaxy 6s to download pictures or videos to my laptop which is installed with windows 10!
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Sep 10, 2015
I have tried connecting the two with a USB cable, but cannot get anything to come up in the picture folder of the phone.
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Apr 1, 2015
I have a Galaxy S5 with lots of pictures attached to text messages. When I attach my phone to my PC and search for those pictures, I cannot locate them. Only see the camera shots I took in the DCIM subfolders.
Want to download them to my computer to print.
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Oct 3, 2015
I have a galaxy s6 with verizon and hen I try to send pictures it says "unable to attach file". but sometimes it says it cannot re-size the pictures. When I have pictures sent to me they come through but never download it just stays on the downloading bar. I also believe I have my data on so thats not the problem. Why is this?
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Oct 5, 2010
I have 3 users all with blackberry torches 2 of those users are on Telus Network and connected to BES Express the thrid user is on Rogers Network and not connected to BES Express The Rogers user is able to download any attachment, the Telus users are not. Each user got the same email with the same attachment, a csv file. I know blackberries can't read csv files, but the user can downlad the attachment to the BB and change the extensipon to .txt, then they will be able to open the file. Like I said the Rogers user can do this, but the Telus ones can't. The BES express policy is the default one, which as far as I can tell, is blank.
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May 25, 2012
which apps are available to download all the different types of attachments received via e-mails on my iPad2?
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Apr 2, 2012
I don't understand why a picture attachment is always receiving the error message that it can't be sent.
Info:
iPhone 4, iOS 5.0.1
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Jul 3, 2010
I tried with both the standard email (error message could not download attachment) app and Nine (progress bar stops) it's not working anymore. I have deleted and re-installed Nine, deleted the email account and added it again, changed the email download size to all, countless restarts, unmount / mount SD card - nothing worked so far.
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Apr 16, 2012
How can I download only email and not attachments when roaming?
Info:
iPhone 4S, iOS 5.1
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Jun 9, 2012
I have Gmail on my iPhone 4 (with Verizon). I'm having a problem where I cannot download picture attachments. It was working fine just a couple days ago, but now when I tap the download picture icon in the email, it will blink, and sometimes act like it's starting to download, then the icon will reappear, and nothing has happened.
I can forward the email again, including the original attachment, and then the picture shows up fine in the new email, but with the original one, I can't get the picture to appear.
Info:
iPhone 4, iOS 5.1.1
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May 28, 2011
When I try to download attachments, it gives me a message "service book information not found" or when I try to email, it tells me that it will send to draft?
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