BB Curve :: Can't Send Emails Or Open Photo Attachments
Jan 17, 2012
Each time I try to send or forward an email, I get this message: "No message services configured. You will only be able to Save Draft."Yet when I check my online services and connections, everything appears to be "On."
Likewise, when I try to open a photo attachment (as I have done many times in the past), I get this message: "More request cannot be completed. Service book information not found."
None of the information I've found under Support addresses these particular issues.
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May 28, 2011
When I try to download attachments, it gives me a message "service book information not found" or when I try to email, it tells me that it will send to draft?
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Jun 16, 2010
I just had my phone for over a month and I am having problems sending email. I have contacted sprint via telephone, but they have only caused additional aggravation. Someone from sprint performed a hard reset and could not tell me how to restore my contacts. My fiancé helped me restored my contacts. I can get email, select reply but there is no send option available to send email. It worked a few days ago, but it is not working now. I can send email from my contacts, but not reply to an email I already received. Even when I try to download a document it says, “More request cannot be completed. Service book information not found”. I even tried the service book option I learned on crackberry along with turning it off and on, removing the battery, and deleting my email accounts and adding them again.
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May 4, 2012
can i send photo attachments on my iphone 3 ?
Info:
iPhone 3G
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May 19, 2010
I am having a problem opening attachments in my emails. They are usually jpg or png files, which I have never had an issue opening before. I choose "open attachment" from the menu, and the little red clock that appears next to the file just stays there. If i click the trackball, i get a prompt to resend the request, but clicking "yes" doesn't do anything. I recently upgraded to leaked OS .662, but I'm not convinced that is the problem because a coworker has OS 4.7.1.40 (original OS) and he is also experiencing the same problem.
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Mar 2, 2012
I was wondering whether it's possible to send emails with attachments from a Nokia 5230, it's just I would like to be able to send emails with attachments without using a computer especially when I'm out on my journeys.
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Sep 27, 2011
here is not able to open picture attachments in email?
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Nov 5, 2012
I just want to know if there is pdf available for my bb curve 8520,because I'm not able to open some attachments that's been send via email. It says I'm opening an attachment that can't be viewed on my device.
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Aug 9, 2010
I have a curve 8520 & ever since I upgraded the to OS 5 I have been unable to open email attachments as the option isn't there. I have found out that the Attachment Service is no longer installed on my handset & when connected to the Desktop Manager it is not in the application list so there is no option to install it. How do I go about installing the attachment service?
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Mar 26, 2011
I just got a Curve 9300 2 weeks ago and it was working perfectly until one morning the browser stopped working. Everytime i press on the browser icon, nothing happens even when i'm connected to wi-fi. When i open emails using my limited data plan and try to open the links, nothing happens. I mean, i get to open the mail but not the links in it.
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Apr 25, 2010
I have a blackberry. Problem is I have a limited data plan. I don't want to go over the limit.
Is it possible to stilll recieve the emails but that all attachments are filtered and excluded from the pushed email into my BB? If I want to see the attachments I will goto a proper PC to see it by logging in that way. I want the BB to just let me know an email was sent, and what text/word content is in it, if any. I dont want to recieve the attachments to my blackberry.
Also, does the emails with attachments sent to blackberrys use the data, or are they not downloaded until you explicitly click to open attachments>
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Jun 6, 2011
When I delete an e-mail, nothing happens, I scroll do wn and the icon changes to an opened envelope and greys out but the top line states:(0 items)But it will not disappear. Also, when I create and try to send a message, I get nothing.I have a gmail account which has always worked perfectly but this has started happening in the last few weeks,I have a BB Curve 8520 running software v5.0.0.681I have "338 messages" and counting....
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Aug 4, 2011
This is my 1st Blackberry but i can't seem to be able to send photo's
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Aug 31, 2011
Just bought a Defy today and am still learning how to use it! Someone SMS'd me some photos and I pressed "download" but now can't find where they are saved. Have looked in the gallery but nothing there. how i retrieve or even view the photos?!
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Jan 13, 2011
I received a picture via email on my phone and I can set the image as my wallpaper, but I cant see it in my photo album - any ideas how I can save images from e-mail attachments directly into the album - or browse ones that I have received
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May 19, 2011
I'm having trouble opening .jpg messages I receive by email, I get a message saying, This attachment type cannot be viewed on your device, I restarted the BB but it's still not working, I have OS 6.
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Jun 14, 2010
I have two separate business e mail accounts running on my E75. One uses mail for exchange and the other connects directly. I understand this is the maximum number of accounts I can have, so have to connect to my hotmail account via the web browser. None of that is a problem. The problem is that I can't open attachments sent to me by hotmail on my phone. i can see them at the top of the message but I can't click on them and open them. The phone is normally good at opening attachments on my work e mail addresses (word, excel, pdf etc) but with Hotmail there seems to be nowhere to click.
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Jul 28, 2011
I am unable to open attachments from one individual at a particular company, but I am able to open email attachments from other individuals at the same company. Prior to the start of this problem I was able to open attachments from this individual. I am trying to open these email attachments through my AOL account on my Pearl. I am also unable to open these attachments when I logon to AOL with my laptop; they show up on the new mail list but when I open the email, no attachment shows up. Is this an AOL problem or a Blackberry problem?
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Mar 31, 2010
I cannot open jpg xls ppt doc pdf files from attachments on my phone.It is very frustration that I bought the phone for the reason it was able to open most types of files.I even bought the premium edition of docs to go!I can't even save the attachments to a folder.
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Jul 16, 2012
I have a user (Older Company VIP) that will only use Blackberry 8700's A few weeks ago we gave him another 8700 because the roller on his old one had broken and now he can not open attachments. When you select the file it sends you to another screen that shows the file name Table of contents and Full contents, but when you select that you still are not allowed to open the attachment. We are using BES Version: 5.0.3.31
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Jun 16, 2015
The attachments won't work or open and that means cant send photos or anything else
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Jun 25, 2012
I just upgraded from ios ver 4.something to 5.1.1 on my Iphone 4. I can't open any mail attachments (Jpegs, excel, pdf's). When I click on an attachment it shows that it is downloading the file and then when it is done, the attachment icon blinks and nothing happens. It used to work fine before - I have 2 gmail accounts setup on my phone -they've been on my phone for the past 1yr and working fine. Rebooted the phone by pressing home and power. I deleted the accounts and re-installed with no luck. I went into Mail settings and set images to auto load - no luck. Turned wifi on and off I desperately need this for my work - I've been using Safari to login into Gmail.
Info:
iPhone 4, iOS 5.1.1
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Jan 1, 2013
I upgraded from an N8 to the Lumia 920.I weekly receive work emails which have attached to them either xls, doc or PDF files which I was able to open directly with my N8 with Quick office or Adobe PDF reader. Not only that, I could download and store the said documents straight to my phone and open with the Microsoft apps too.On the Lumia I'm unable to do either, even though this has Office 365.I'm unable to open any attachment straight from email with it's inbuilt office suite.I do own Office 2010 on my PC, but what do I need to do to integrate with Office 365?When I added my email address it just duplicated the account and still didn't open attachments?
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Apr 23, 2010
Two things.
#1 when on my internet browser, it sometimes requires me to zoom in and sometimes click a link severel times before it will actually go to that link. I am wondering if its something to do with the new verizon update or if my phone is messed up?
#2 I cannot open any attachments in my email anymore. Any jpeg, pic, or pdf attachments pull up saying my phone does not support those attachments.
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Sep 7, 2011
I am unable to open my email attachments regardless of jpeg, txt or pdf formats.The error message received is "This attachment type cannot be viewed on your device".I am actually trying to open a jpeg attachment.
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Mar 16, 2010
Just got a new Tour because the original one had trackball issues. I uploaded everything to my new tour and re-setup my email. Since then I have been unable to open email attachments. This is the error message I have been getting: More request cannot be completed. Service book information not found. I have also not been able to receive calendar requests.
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Feb 26, 2015
Just updated to Lollipop, no issues with battery life, overheating, etc. My only problem is that I can no longer download and open email attachments.
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Jun 12, 2012
Cannot open email attachments when on 3G but ok when on wifi
Info:iPhone 4S, iOS 5.0.1
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Jun 15, 2012
My Bold 9930 can't open VCF cards sent as email attachments. When I try to open or download the card I get a message saying "Ths attachment type cannot be viewed on your device."
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Jan 11, 2012
I can't open any email attachments on my 9900. I have followed the online advice but it just keeps saying "more request cannot be completed? Service book info not found". I have sent the service books but still no good.
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Sep 1, 2011
I have a Motorola Xoom Wi-Fi and if I receive an email with a link or a pdf attachment, if I click on the link the screen dims and nothing happens. Same thing if I click view to look at a pdf attachment.
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